I placed an order for click and collect. Unfortunately, I was unwell and unable to meet the collection deadline. I contacted customer service and they agreed to extend the deadline. Once, I finally ma... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Unfortunately there is no option to leave 0 stars so I’ve had to leave 1 star. Missing parts on initial order. Then told twice that the missing part would arrive next day only to find out it was... Ver más
Have used Builder Depot before and they performed again I bought the Grohe Euro Ceramic wall-hung toilet with the soft-close seat from Builder Depot, and I am very impressed. Their price was the best... Ver más
La empresa ha respondido
Only listing stock unlike jewson, listing prices, having a fast website not some piece of junk from 1999, delivery was great. Rang up to confirm delivery, managed to speak to a person quite easily. Tr... Ver más
La empresa ha respondido
Información sobre la empresa
- Ferretería
- también en la categoría
- Empresa de construcción
- Maderera
- Tienda de hágalo usted mismo
- Tienda de insumos para plomería / fontanería
Sobre Builder Depot
Escrito por la empresa
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsInformación de contacto
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Reino Unido
- 020 8362 8100
- builderdepot.co.uk
4,5
Excelente
5 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
You provided a very good service and excellent delivery delivery
The door handles were exactly what it said on the box
26 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your positive review. We're pleased to hear that your door handles were exactly as described and that you were happy with both our service and delivery.
We appreciate you choosing Builder Depot and look forward to assisting you again in the future.
Kind regards,
Emily
Fast collection and fair price
Fast collection and fair price. Helpful staff.
26 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your 5-star review. It's great to hear that you found our collection service quick and convenient, with competitive prices to match.
We're especially pleased that our team was helpful during your visit. We appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Emily
Respuesta de Builder Depot
We’re pleased to hear you were happy with the price, speedy delivery and the care taken with the packaging of your order.
Thank you for choosing Builder Depot and for sharing your 5-star feedback.
Kind regards,
Emily
Best price and delivered quickly well…
Best price and delivered quickly well packaged
26 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased you found our pricing competitive and that your order arrived quickly and well packaged.
We really appreciate your 5-star review and hope to serve you again in the future.
Kind regards,
Emily
Respuesta de Builder Depot
We’re pleased to hear you were happy with the quality of the product and the speed of delivery.
Thank you for your 5-star feedback and for choosing Builder Depot. We look forward to serving you again.
Kind regards,
Emily
Excellent service from Builder Depot
Excellent service from Builder Depot! The online customer service team has been very helpful, responsive and proactive throughout the ordering and returns process (I accidentally ordered the wrong size). All deliveries went smoothly and as expected. Very pleased with the overall experience and would happily recommend them!
24 de septiembre de 2026
Respuesta de Builder Depot
It’s wonderful to hear that our Online Customer Service team supported you so well throughout both the ordering and returns process. We’re pleased everything was resolved smoothly and that your deliveries arrived as expected.
Thank you for recognising the team’s helpful and proactive service, and for recommending Builder Depot. We really appreciate your feedback.
Kind regards,
Emily
Drive for the future!
Speedy delivery! Not used the driver yet, but reviews are promising!
28 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased your order arrived quickly and that you’re happy with your purchase so far.
We hope the driver performs just as well as expected when you put it to use. Thank you for choosing Builder Depot.
Kind regards,
Emily
Prices and services
The price was very reasonable, and the service was excellent. The collection was handled very professionally and quickly, without me having to leave my car. Overall, a very smooth and convenient experience. Highly recommended!
7 de octubre de 2026
Opinión espontánea
Respuesta de Builder Depot
Thank you for such positive feedback. We’re pleased you found our pricing competitive and that our Click & Collect service made collecting your order quick and convenient without even needing to leave your car.
It’s great to know the whole experience was smooth and professional. We really appreciate your recommendation and look forward to serving you again.
Kind regards,
Emily
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased to hear our team was helpful and that you found the collection process quick and convenient.
We appreciate you choosing Builder Depot and taking the time to leave us a 5-star review.
Kind regards,
Emily
Respuesta de Builder Depot
We’re pleased to hear you were happy with the price and that your order arrived quickly.
Thank you for choosing Builder Depot and for sharing your 5-star feedback. We hope to serve you again soon.
Kind regards,
Emily
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased you had a great experience with Builder Depot and were happy with the service you received.
We really appreciate your 5-star rating and your custom.
Kind regards,
Emily
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased your order arrived quickly and that everything was exactly as promised.
We appreciate you choosing Builder Depot and hope to serve you again in the future.
Kind regards,
Emily
Items were delivered the next day
Items were delivered the next day, saving time on the job.
23 de septiembre de 2026
Respuesta de Builder Depot
We’re pleased to hear your order arrived the very next day and helped keep your job moving without unnecessary delays.
Thank you for choosing Builder Depot and for your 5-star feedback.
Kind regards,
Emily
Very Professional
Helpful, professional, friendly and go the ‘extra mile’ to both advise and provide the right products for our residential developments.
24 de septiembre de 2026
Respuesta de Builder Depot
Thank you for such positive feedback. We’re pleased to hear our team has been helpful, professional and willing to go the extra mile to ensure you receive the right advice and products for your developments.
We really appreciate your continued trust in Builder Depot and will be sure to share your comments with the team.
Kind regards,
Emily
Absolutely appalling experience from start to finish
I received the materials in 25 kg bags, and when the delivery arrived, the driver informed me that he couldn’t help unload them FROM THE INSIDE OF THE VAN because he had had back surgery. Fair enough — although apparently the solution was for the customer to do all the heavy lifting instead.
Things got even better when I questioned the situation. The driver very politely told me to “keep my mouth shut” and unload the materials if I wanted them, otherwise he would simply take them back. Excellent customer service — exactly what you hope for when paying for a delivery.
Since I actually needed the materials, I had no choice but to unload the entire delivery myself. I then contacted the company to make a complaint, expecting at least some sort of response or follow-up. Of course, nothing. Not even the courtesy of an update.
So, to summarise: pay for delivery, unload 25 kg bags yourself, get told to “keep your mouth shut” by the driver, then get completely ignored by the company when you complain.
Truly outstanding customer service — if the goal is to make sure customers never want to use you again.
Avoid this company as much as possible. There are plenty of businesses that actually understand what “customer service” means.
24 de septiembre de 2026
Respuesta de Builder Depot
We’re very sorry to read about your experience. We would, however, like to clarify that our deliveries are kerbside only, and customers are required to have suitable manual labour available on site to assist with unloading the goods. This is communicated as part of our delivery information.
That said, the comments you have described being made by the driver are completely unacceptable and are not reflective of the standard of service we expect. Regardless of the unloading requirements, customers should always be treated politely and professionally.
We’re also sorry that you have not received the follow-up you expected after raising your complaint. We take concerns of this nature seriously and will be reviewing both the driver’s conduct and the handling of your complaint so that this can be properly investigated.
Please accept our apologies for the way this aspect of your delivery was handled.
Kind regards,
Emily
Excellent Products and Delivery
All items easy to find and order on the website. Good value delivery charge, everything arrived when promised, and the products were perfect.
24 de septiembre de 2026
Respuesta de Builder Depot
We’re pleased to hear you found our website easy to use and the ordering process straightforward. It’s also good to know your delivery arrived as promised and that you were happy with both the products and the delivery cost.
Thank you for choosing Builder Depot and for your 5-star feedback.
Kind regards,
Emily
Would use again
Simple to order, quick delivery, helpful driver. Would use again.
26 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased you found our website easy to navigate and order from, and that everything arrived as promised.
It’s also great to hear you were happy with the delivery cost and the quality of the products received. We appreciate you choosing Builder Depot.
Kind regards,
Emily
Quick delivery and the best prices I…
Quick delivery and the best prices I could find even with shipping.
Highly recommend
25 de septiembre de 2026
Respuesta de Builder Depot
We’re pleased to hear your order arrived quickly and that you found our pricing competitive, even with delivery included.
Thank you for recommending Builder Depot and for taking the time to leave us a 5-star review.
Kind regards,
Emily
Quick and efficient at great prices
23 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased you received a quick and efficient service and were happy with our competitive prices.
We appreciate your 5-star rating and look forward to serving you again.
Kind regards,
Emily
Very impressed with the service for click and collect
Very impressed with the service for click and collect. Just worried from the beginning as I got heavy stuff and I am a senior woman.However I just Sit and wait then the staff prompt to put all my heavy stuff in the car. Very convenient. Would recommend to friend and family and I will be support buying from here everything I need.
6 de octubre de 2026
Opinión espontánea
Respuesta de Builder Depot
We’re so pleased to hear that our Click & Collect team made your experience easy and convenient, particularly with the heavier items. It’s great to know the team were on hand to load everything safely into your car for you.
Thank you for your recommendation and for choosing Builder Depot. We really appreciate your support and look forward to welcoming you back.
Kind regards,
Emily
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.