I placed an order for click and collect. Unfortunately, I was unwell and unable to meet the collection deadline. I contacted customer service and they agreed to extend the deadline. Once, I finally ma... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Unfortunately there is no option to leave 0 stars so I’ve had to leave 1 star. Missing parts on initial order. Then told twice that the missing part would arrive next day only to find out it was... Ver más
Have used Builder Depot before and they performed again I bought the Grohe Euro Ceramic wall-hung toilet with the soft-close seat from Builder Depot, and I am very impressed. Their price was the best... Ver más
La empresa ha respondido
Only listing stock unlike jewson, listing prices, having a fast website not some piece of junk from 1999, delivery was great. Rang up to confirm delivery, managed to speak to a person quite easily. Tr... Ver más
La empresa ha respondido
Información sobre la empresa
- Ferretería
- también en la categoría
- Empresa de construcción
- Maderera
- Tienda de hágalo usted mismo
- Tienda de insumos para plomería / fontanería
Sobre Builder Depot
Escrito por la empresa
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsInformación de contacto
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Reino Unido
- 020 8362 8100
- builderdepot.co.uk
4,5
Excelente
5 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 97% de las opiniones negativas
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Great place to get what u need.
21 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased Builder Depot continues to be a convenient place to find what you need for the job.
We appreciate your review and look forward to welcoming you back again.
Kind regards,
Emily
Respuesta de Builder Depot
Thank you for such positive feedback. We’re pleased you found our pricing competitive and, most importantly, that our team went above and beyond to provide excellent service.
We really appreciate your 5-star review and look forward to serving you again.
Kind regards,
Emily
Respuesta de Builder Depot
hank you for your kind feedback. We’re pleased you were happy with both our competitive pricing and the service you received.
We really appreciate the 5-star review and hope to welcome you back to Builder Depot again soon.
Kind regards,
Emily
Timely
Timely delivery with up to date time line of delivery status. Comparative pricing.
20 de septiembre de 2026
Respuesta de Builder Depot
We’re pleased your delivery arrived on time and that the tracking updates kept you informed throughout the process.
Thank you for also highlighting our competitive pricing. We really appreciate your 5-star feedback and hope to serve you again.
Kind regards,
Emily
Excellent service and great customer…
Excellent service and great customer service by all the staff
18 de septiembre de 2026
Respuesta de Builder Depot
It’s wonderful to hear that you received excellent service from our team. We’ll be sure to share your kind feedback with the staff.
Thank you for taking the time to leave us 5 stars and for choosing Builder Depot.
Kind regards,
Emily
Perfect transaction
Smooth professional purchase, communications and delivery. Exactly how things should be. No hassle.
20 de septiembre de 2026
Respuesta de Builder Depot
It’s great to hear that your entire experience, from ordering and communication through to delivery, was smooth and professional.
Thank you for the fantastic feedback. Providing a straightforward, hassle-free service is exactly what we aim for, and we really appreciate your 5-star review.
Kind regards,
Emily
Delivery service price should be…
Delivery service price should be calculated based on overall yearly orders We forgot something in our main order and had to pay delivery 20gbp on order value of 19gbp even if our, all together. ordering was over 600gbp.
18 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your feedback and for raising this point. We understand how frustrating it can be to pay a separate delivery charge when an additional item is needed shortly after placing a larger order.
Our delivery charges are currently calculated on each individual order rather than a customer’s overall spend across multiple orders. However, we appreciate your suggestion regarding cumulative order value and will pass your feedback on to the relevant team for consideration.
Kind regards,
Emily
First time buying from Builder Depot…
First time buying from Builder Depot (Southgate). Easy to order the grout and sealant in the correct colours and at good price.
Loved the click and collect service and the bonus that staff bring your goods to the vehicle. Top marks!!
Great customer service. Well done!!
Would definitely buy from Builder Depot again.
30 de septiembre de 2026
Opinión espontánea
Respuesta de Builder Depot
We’re pleased you found ordering straightforward, the pricing competitive and our Click & Collect service so convenient.
It’s especially good to hear that having the team bring your order directly to your vehicle made a difference. Thank you for the recommendation and your 5-star feedback, we look forward to welcoming you back.
Kind regards,
Emily
Respuesta de Builder Depot
Hello,
Thank you for taking the time to share your feedback.
Having reviewed your order and the product information, we can confirm that the item you believe to be missing is a separate product that is available to purchase individually on our website. Unfortunately, it is not included as part of the item that you ordered.
We appreciate that the way matching products are displayed on a product page may have caused some confusion, and we are sorry if this led to any misunderstanding regarding what was included with your purchase. The additional item is displayed as a matching product and would need to be purchased separately.
We hope this helps to clarify the situation, and we apologise for any confusion or disappointment caused.
Kind regards,
Liam
Builders depot delivery
Delivery was tracked and made on time.
Even though one item had not been delivered it was shipped 2 days later and delivered. I was able to communicate with the driver which I found very helpful.
My only criticism is with the website where I feel it could be made more user friendly especially if items are missing or damaged from a delivery. Otherwise an excellent service!
20 de septiembre de 2026
Respuesta de Builder Depot
Thank you for taking the time to share such detailed feedback. We’re pleased the delivery tracking and communication with the driver were helpful, and that the missing item was subsequently delivered.
We also appreciate your comments regarding the website and making it easier to report missing or damaged items. Feedback like this is valuable, and we’ll pass your suggestion on to the relevant team as we continue to improve the online experience.
Thank you for the 5-star review and for choosing Builder Depot.
Kind regards,
Emily
Placed an order payed extra for an am…
Placed an order payed extra for an am delivery, delivery didn’t arrive on the stated day after a lot of chasing and not a lot of help from customer service it turn up the next day!
Not what we payed for and most of a day wasted waiting around for a delivery that never turned up.
19 de septiembre de 2026
Respuesta de Builder Depot
We’re sorry to hear that you were disappointed with your delivery experience.
Having reviewed the order details, we would like to clarify that an AM delivery service was not selected or paid for on this order, and our records show that the delivery was completed on the scheduled delivery date.
We appreciate that there may have been some confusion around the expected delivery time, but we hope this helps to clarify the service booked and the delivery timeline.
Kind regards,
Emily
Respuesta de Builder Depot
Thank you for your kind feedback. We’re really pleased you had a positive experience with our Customer Service team.
We appreciate the 5-star review and will be sure to share your comments with the team.
Kind regards,
Emily
Collection of shower tray
Collected my 900x760 shower tray using the Builders Depot Click and Collect service and went very smoothly indeed.
29 de septiembre de 2026
Opinión espontánea
Respuesta de Builder Depot
We’re pleased to hear your shower tray collection went smoothly and that our Click & Collect service made the process straightforward.
Thank you for choosing Builder Depot and for taking the time to leave us a 5-star review.
Kind regards,
Emily
Respuesta de Builder Depot
We’re pleased you found our pricing competitive and that your order arrived quickly with delivery included.
Thank you for your 5-star feedback and for choosing Builder Depot. We really appreciate your custom.
Kind regards,
Emily
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased to hear you were happy with the product, the price and the speed of delivery.
We really appreciate you choosing Builder Depot and hope to serve you again in the future.
Kind regards,
Emily
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased you were happy with the service you received, the quality of the product and the fast delivery.
We appreciate your 5-star review and hope to welcome you back to Builder Depot again soon.
Kind regards,
Emily
Good quality items and fast delivery
16 de septiembre de 2026
Respuesta de Builder Depot
We’re pleased to hear you were happy with the quality of your items and that your order arrived promptly.
Thank you for choosing Builder Depot and for taking the time to leave us a 5-star review.
Kind regards,
Emily
Fast Delivery & Great Prices!
Great, reasonable prices and fast delivery. Excellent email and SMS delivery notifications that kept me updated at each step of the process. Thanks a million! Highly recommended.
16 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your recommendation. We’re pleased you found our prices competitive and your delivery arrived quickly.
It’s also great to hear that our email and SMS updates kept you well informed throughout the delivery process. We really appreciate your 5-star feedback and look forward to serving you again.
Kind regards,
Emily
Ordered online
Ordered online, went to branch and my order was picked correctly and brought to my vehicle with a smile and thanks
18 de septiembre de 2026
Respuesta de Builder Depot
We’re pleased to hear your Click & Collect order was ready and picked correctly, and that our team provided friendly service when bringing everything out to your vehicle.
Thank you for the 5-star feedback and for choosing Builder Depot. We’ll be sure to pass your kind comments on to the team.
Kind regards,
Emily
They make my life more easy
18 de septiembre de 2026
Respuesta de Builder Depot
We’re really pleased to hear that Builder Depot helps make things that little bit easier for you.
Thank you for your 5-star review and for your continued support. It’s very much appreciated.
Kind regards,
Emily
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