I placed an order for click and collect. Unfortunately, I was unwell and unable to meet the collection deadline. I contacted customer service and they agreed to extend the deadline. Once, I finally ma... Ver más
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Consulta las opiniones de los clientes
Unfortunately there is no option to leave 0 stars so I’ve had to leave 1 star. Missing parts on initial order. Then told twice that the missing part would arrive next day only to find out it was... Ver más
Have used Builder Depot before and they performed again I bought the Grohe Euro Ceramic wall-hung toilet with the soft-close seat from Builder Depot, and I am very impressed. Their price was the best... Ver más
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Only listing stock unlike jewson, listing prices, having a fast website not some piece of junk from 1999, delivery was great. Rang up to confirm delivery, managed to speak to a person quite easily. Tr... Ver más
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Información sobre la empresa
- Ferretería
- también en la categoría
- Empresa de construcción
- Maderera
- Tienda de hágalo usted mismo
- Tienda de insumos para plomería / fontanería
Sobre Builder Depot
Escrito por la empresa
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsInformación de contacto
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Reino Unido
- 020 8362 8100
- builderdepot.co.uk
4,5
Excelente
5 mil opiniones
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Respuesta de Builder Depot
Thank you for your kind feedback. We’re delighted you were happy with the service you received.
We really appreciate your recommendation and your 5-star review.
Kind regards,
Emily
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased everything went smoothly and you had a positive experience with Builder Depot.
We appreciate you taking the time to leave us a 5-star review.
Kind regards,
Emily
Respuesta de Builder Depot
We’re pleased to hear you received quick and efficient service from our team.
Thank you for choosing Builder Depot and for your 5-star feedback. We look forward to serving you again.
Kind regards,
Emily
Good price and a fast delivery..…
Good price and a fast delivery..Only problem was with DPD as they left it outside my front door and live on a main road so wasn't ideal .. Had to send someone to my house as worried it would get stolen .. Not the Builder Depot fault they were good to deal with and would buy from them again ..
15 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased you were happy with our pricing, the speed of delivery and your overall experience with Builder Depot.
We’re sorry to hear about the way the parcel was left by the courier and completely understand your concern, particularly given the location of your property. We appreciate you recognising that this was outside of our direct control and are glad to hear you would order with us again.
Kind regards,
Emily
I’ve used the builders depot twice now…
I’ve used the builders depot twice now and both times the drivers have been charming!! Both were professional, but friendly and real assets to the company!! Would definitely order again from here and highly recommend!!!!!
15 de agosto de 2026
Respuesta de Builder Depot
It’s wonderful to hear that you’ve had such positive experiences with our delivery drivers on both of your orders. We’ll be sure to pass your kind comments on to the delivery team, as feedback like this is always greatly appreciated.
Thank you for choosing Builder Depot again and for recommending us. We look forward to serving you in the future.
Kind regards,
Emily
Ordered on Friday ..delivered on…
Ordered on Friday ..delivered on Saturday.Great service !
18 de septiembre de 2026
Respuesta de Builder Depot
We’re pleased to hear your order arrived so quickly and that you were happy with the service you received.
Thank you for taking the time to leave us a 5-star review. We really appreciate your custom.
Kind regards,
Emily
I ordered and paid for 20x 2x3 2.4m C24…
I ordered and paid for 20x 2x3 2.4m C24 timbers and got 20x 2x2 2,4m timbers. Petty theft from BD, pity. Needless to say all timber was wet… time critical work had to be done with inferior timber.
Bad and wrong products delivered, I shall not be back to BD for any timber in the future. Delivery driver was most unhelpful and argumentative, he bambuzeled me into signing “order received “ so he wouldn’t have to take wrong timber back and come back with right timber.
I’ve just received reply from BD about this feedback and no surprise they passed the buck to “another “ department I should contact about this problem. Why can’t right department acknowledge feedback in the first place? To simple and honest thing to do. Best to frustrate customers and pocket the Ill gotten gains. = builders depo , disgusting
18 de septiembre de 2026
Respuesta de Builder Depot
Hello,
We are very sorry to hear that you received timber in the incorrect size and that it arrived in an unsatisfactory condition. We understand how disappointing this must have been and sincerely apologise for the inconvenience caused.
Unfortunately, we were not made aware of these issues at the time of delivery or subsequently, as our records indicate that the goods were signed for upon receipt. Had we been notified, we would have been more than happy to arrange for the goods to be collected and either replaced or refunded as quickly as possible.
We would still welcome the opportunity to put things right and resolve this matter for you. Please contact our Customer Service team via the ‘Contact Us’ page on our website, and they will be happy to assist you with the next steps.
Once again, we apologise for your experience and appreciate you bringing this to our attention.
Kind regards,
Liam
frendy staff and the devilry guy was…
frendy staff and the devilry guy was amazing and helpfull
8 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your kind feedback. We’re pleased you received such friendly service from our team and that your delivery driver was so helpful.
We’ll be sure to pass your comments on to the team. Thank you for choosing Builder Depot.
Kind regards,
Emily
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased everything was exactly as expected and that you were happy with both the service and the price.
We appreciate you choosing Builder Depot and hope to serve you again soon.
Kind regards,
Emily
Competitively priced products with fast…
Competitively priced products with fast delivery
15 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased you found our products competitively priced and that your order arrived promptly.
We appreciate your 5-star review and hope to welcome you back to Builder Depot again.
Kind regards,
Emily
Excellent buying experience, let down by the delivery company.
Product in excellent condition, as described. Item was despatched promptly - but the delivery company, DPD, was VERY POOR. I sat at home waiting with my front door open, only to receive a message stating that a delivery attempt had been made and that I had not been at home to receive the package, so then had to go to a collection point. V frustrating.
15 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased to hear that your item was dispatched promptly, arrived in excellent condition and was exactly as described.
We’re sorry, however, for the frustration caused by the courier’s attempted delivery, particularly when you were at home waiting for the parcel. We appreciate you sharing your experience and will ensure your comments regarding the delivery service are passed on.
Kind regards,
Emily
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased you were happy with the service you received from Builder Depot.
We really appreciate your 5-star rating and hope to serve you again in the future.
Kind regards,
Emily
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased you were happy with the quality of our products, our pricing and the service you received.
We appreciate you choosing Builder Depot and taking the time to leave us a 5-star review.
Kind regards,
Emily
Good message before arrive and delivery…
Good message before arrive and delivery man very helpful very pleased
16 de septiembre de 2026
Respuesta de Builder Depot
We’re pleased to hear you were kept well informed ahead of your delivery and that the driver provided such helpful service.
Thank you for your 5-star feedback. We’ll be sure to pass your kind comments on to the delivery team.
Kind regards,
Emily
Flies, pies, tries, numbering gantry oscillator
Only listing stock unlike jewson, listing prices, having a fast website not some piece of junk from 1999, delivery was great. Rang up to confirm delivery, managed to speak to a person quite easily. Travis Perkins is next door to where I’m working but they’re awful to deal with. Good price & service, tracked delivery etc.
17 de septiembre de 2026
Respuesta de Builder Depot
Thank you for such detailed feedback. We’re pleased you found our website quick and easy to use, with clear stock information and pricing, and that you were happy with both the price and delivery service.
It’s also great to hear you were able to speak to our team easily when confirming your delivery and that the tracking kept you well informed. We really appreciate you choosing Builder Depot.
Kind regards,
Emily
Excellent service and quality
Ordered my item it was straight forward , got updated every step of the way for my delivery , items came well packaged and no issues , the price was excellent, I’ve used some of the product and it’s perfect
16 de septiembre de 2026
Respuesta de Builder Depot
We’re pleased to hear the whole process was straightforward, from placing your order through to receiving regular delivery updates. It’s also good to know everything arrived well packaged and in perfect condition.
Thank you for your comments on the quality and price of the product. We appreciate your 5-star feedback and hope to serve you again.
Kind regards,
Emily
Quick delivery thank you
14 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased your order arrived quickly and that you were happy with the service.
We appreciate your 5-star review and hope to serve you again soon.
Kind regards,
Emily
Respuesta de Builder Depot
We’re pleased to hear you were happy with both the product and the service you received.
Thank you for choosing Builder Depot and for taking the time to share your 5-star feedback.
Kind regards,
Emily
Very easy to order online and deliver…
Very easy to order online and deliver arranged and communicated well. Delivery arrived on the planned date and time with notification of arrival. Driver helped to unload and place the items where I needed them.
13 de septiembre de 2026
Respuesta de Builder Depot
We’re pleased to hear the whole process went smoothly, from ordering online through to delivery. It’s particularly good to know you were kept well informed, your order arrived as scheduled and the driver was helpful with unloading and positioning your items.
Thank you for sharing your experience and for choosing Builder Depot.
Kind regards,
Emily
Good service at competitive prices
Good service at competitive prices. Staff at Staples Corner branch knowledgeable and helpful, especially Chris.
15 de septiembre de 2026
Respuesta de Builder Depot
Thank you for your feedback. We’re pleased you found our prices competitive and received knowledgeable and helpful service at our Staples Corner branch.
We’ll make sure your kind comments are passed on to Chris and the team. Thank you for choosing Builder Depot.
Kind regards,
Emily
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