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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Have bought records from Burning Shed a few times, had an issue the first time and the customer service was ace, both friendly and efficient. Other times everything's been cool, records even arriving... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have used Burning Shed quite a few times over the past few years and have never been let down with, price, packaging and things getting sent quickly using Royal Mail tracked. I even won their raffl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

J’ai commandé l’édition artbook collector en 3 cd de l’album War of Being de TesseracT 🩶 et tout s’est très bien passé! Le livre est juste incroyable et magnifique en tout point ! 🤩🥹 Je suis plus... Ver más

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Valorada con 5 estrellas sobre 5

A family member passed on Burning Sheds details. Terrific range of artists covered. Ordered x 3 cd's all reasonably priced on offer. Received, well packaged within the week from a late Sunday order vi... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de discos

Escrito por la empresa

Burning Shed is an online music shop specialising in Singer-Songwriter, Progressive, Ambient/Electronic & Art Rock music. We run official webstores for bands/labels.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

88 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

EXCELLENT CUSTOMER SERVICE

Excellent company selling often hard to find but very enjoyable and value for money music CDs and DVDs. Chloe in Customer Support in particular was prepared to go the extra mile to ensure products were delivered on time and at short notice; a very professional and friendly outfit throughout and would definitely do business with again !

1 de agosto de 2024
Opinión espontánea
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Respuesta de Burning Shed

Thanks Richard, your kind words are much appreciated! Pete

Valorada con 5 estrellas sobre 5

Fantastic Experience

I ordered a Vinyl/CD Box set from Burning Shed, as the previous supplier had let me down on a pre-order that they were unable to provide after more than two weeks. I turned to Burning Shed yesterday and today the item arrived. Unbelievable service in 24 hours, with excellent communication and well packaged item. I will definitely use them again, and I would recommend to anyone. Thank You

12 de abril de 2024
Opinión espontánea
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Respuesta de Burning Shed

Thanks for the kind words! We always do our best to send out orders as quickly as possible and I am very pleased to hear that everything arrived safely, Pete.

Valorada con 5 estrellas sobre 5

Great service!!!!

I didn't receive an order that I was expecting and Chloe went far above and beyond in helping me out. My fault that I didn't get my order because I cheaped out and didn't insure my order. Canada Post is rubbish at the best of times. Chloe was of great help and her communication was outstanding. I have been a regular customer of The Burning Shed and will continue as such. An honest company that supports artists and their customers. It's a rare thing these days. I would recommend Burning Shed to anyone who enjoys quality music and top notch service.

29 de febrero de 2024
Opinión espontánea
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Respuesta de Burning Shed

Thanks for the review, that is very kind. We will always try to help out if something goes missing. Pete

Valorada con 5 estrellas sobre 5

Excellent customer service

I've ordered albums from Burning Shed for a number of years. The item or items always arrive quickly, well packaged and in perfect condition. However, should I need to contact them concerning an issue, which is very rare, I receive a friendly response very quickly and the issue is subsequently resolved. Their customer service is excellent.

5 de febrero de 2024
Opinión espontánea
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Respuesta de Burning Shed

Thank you for the kind words, that is much appreciated!

Valorada con 5 estrellas sobre 5

Burning Shed are awesome

Burning Shed are awesome. I had an email advising they had a box set come into stock early hours of Thursday morning. I was one of 5 lucky people to get one and it was delivered just two days later. I had been worried it had been a scam as I don't know where they got my email address from but right now that does not matter. I got my very precious limited edition boxset and I am truly grateful. Thank you Dean and in particular Chloe for coping with all my emails 🥰

18 de enero de 2024
Opinión espontánea
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Respuesta de Burning Shed

Hi Michelle, thanks for your very kind words and I'm glad we were able to help you out. To be clear, the only place we would have got your email from is if you (or perhaps a friend?) clicked on the "Email me when this is back in stock" button on the boxset and filled in the details. We would never approach people without their permission. I hope that reassures you! Thanks again, Pete

Valorada con 5 estrellas sobre 5

Great service

Fast shipping, good packaging, great service like always!

21 de diciembre de 2023
Opinión espontánea
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Respuesta de Burning Shed

Thanks Josip, much appreciated!

Valorada con 5 estrellas sobre 5

Great product and delivery

Quick dispatch and delivery. Order was well packaged and presented and arrived in good time. Love the presentation and the beer coaster was an awesome touch.

15 de diciembre de 2023
Opinión espontánea
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Respuesta de Burning Shed

Thanks Anthony, that's very kind of you to leave a review!

Valorada con 5 estrellas sobre 5

Burning Shed: From Top to Bottom, Second to None

I have purchased more than a few items of physical media and apparel from Burning Shed, and other companies who specialize in the same sector could take lessons from them.

Excellent selection of artists and titles, orders are always well-packed to preclude damage in transit, and if you ever need assistance, Chloe and the Burning Shed Support Team will handle your needs with expedition and excellent customer service.

Burning Shed and the job they do give me warm feelings in my belly.

26 de octubre de 2023
Opinión espontánea
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Respuesta de Burning Shed

Thanks Chris, that's very kind of you to say so!
Pete

Valorada con 5 estrellas sobre 5

Long-time customer of Burning Shed - The Best!

I have been a customer of Burning Shed for several years now. I happened upon Burning Shed after discovering the music of Steven Wilson, The Pineapple Thief, and a few others. Living in the U.S., I certainly had reservations about ordering records from Europe. Nothing to worry about! The team at Burning Shed take great care in packing & shipping LP's, CD's, boxsets, etc,,,. Not to forget; Chloe, and the customer service team are an email away to answer any questions or concerns you might have regarding your order or other enquiry.

18 de octubre de 2023
Opinión espontánea
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Respuesta de Burning Shed

Thanks Greg, that is very kind of you. We are very grateful for your continued support!

Pete

Valorada con 5 estrellas sobre 5

Great service and prices.

A family member passed on Burning Sheds details. Terrific range of artists covered. Ordered x 3 cd's all reasonably priced on offer. Received, well packaged within the week from a late Sunday order via Royal Mail 48. Good order updates too. Many thanks.

15 de septiembre de 2023
Opinión espontánea
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Respuesta de Burning Shed

Hi LeeGee, thanks for your very kind words. We hope to see you again soon! Pete

Valorada con 5 estrellas sobre 5

Excellent music shop+service.

Bought many lps and cds from Burning Shed.
One of the lps in a Jethro Tull boxset was faulty. I followed BS instructions and emailed with a picture of flaw. Before I could blink...a replacement copy arrived.
Chloe is the girl who assists and she is excellent at her job. BS's packaging is also the best.
Great music shop. 5 stars.

1 de septiembre de 2023
Opinión espontánea
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Respuesta de Burning Shed

Thank you, that is much appreciated by all of us! We always pack things well and will do our best to hep with any issues that might arise due to 'heavy handling' by delivery companies. Cheers, Pete

Valorada con 5 estrellas sobre 5

Had a problem with xtc album cover…

Had a problem with xtc album cover contacted Burning Shed via email replied very quickly asked me to take pics of cover , chole then asked me was record broke? It wasn't so she sent me another cover out at no charge ,fantastic service well done Burning Shed would gladly use you again

1 de junio de 2023
Opinión espontánea
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Respuesta de Burning Shed

Thanks for the review and feedback, that is much appreciated! Pete

Valorada con 4 estrellas sobre 5

Parcel received in three days, no problem

I received my parcel in three days, instructions and tracking were clear.
It was the first time I used this website and was a little bit apprehensive, but everything went smoothly.

31 de marzo de 2023
Opinión espontánea
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Respuesta de Burning Shed

Hi Amelie, thanks for the kind words. We hope you'll feel confident now about ordering from us again. Cheers, Pete

Valorada con 5 estrellas sobre 5

Ordered the Signed Bill Bruford photo…

Ordered the Signed Bill Bruford photo featuring his King Crimson "Discipline" era drumset. Arrived in perfect condition and looks great framed and hanging in my drum room... Thank you Burning Shed!!!!

11 de abril de 2023
Opinión espontánea
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Respuesta de Burning Shed

Thanks Joe, much appreciated!

Valorada con 5 estrellas sobre 5

Customer Service

Once again Burning Shed's customer service when a problem occurs is absolutely outstanding.
For me they stand out as an online music service
by a country mile!
Marc

3 de marzo de 2023
Opinión espontánea
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Respuesta de Burning Shed

Thanks Marc, we very much appreciate the feedback!

Valorada con 5 estrellas sobre 5

Burning Shed is Awesome!!!

I've been a customer for 2/3 years now and have always been happy with the products and the service. On the rare occasions that I needed customer service/support, Chloe and her team take excellent care of any concerns!

28 de febrero de 2023
Opinión espontánea
Logotipo de Burning Shed

Respuesta de Burning Shed

Thanks John, that is very much appreciated!

Valorada con 5 estrellas sobre 5

Pre-ordered Porcupine tree Deadwing remaster

Pre-ordered Porcupine tree Deadwing remaster 24th Feb for release 3rd /3 .
Today is the 1st and FedEx delivered.
Outstanding service product and delivery from the Burning Shed.
Thankyou to all involved in making my day!!!

1 de marzo de 2023
Opinión espontánea
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Respuesta de Burning Shed

Hi Jay, thanks for the feedback, that is very kiind of you :)

Valorada con 5 estrellas sobre 5

Prompt delivery and excellent customer…

Prompt delivery and excellent customer service. They cater to a particular taste that suits me perfectly! Burning Shed is always my first port of call for mail orders.

21 de febrero de 2023
Opinión espontánea
Logotipo de Burning Shed

Respuesta de Burning Shed

Thanks for the kind words Simon!

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