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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Have bought records from Burning Shed a few times, had an issue the first time and the customer service was ace, both friendly and efficient. Other times everything's been cool, records even arriving... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have used Burning Shed quite a few times over the past few years and have never been let down with, price, packaging and things getting sent quickly using Royal Mail tracked. I even won their raffl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

J’ai commandé l’édition artbook collector en 3 cd de l’album War of Being de TesseracT 🩶 et tout s’est très bien passé! Le livre est juste incroyable et magnifique en tout point ! 🤩🥹 Je suis plus... Ver más

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Valorada con 5 estrellas sobre 5

A family member passed on Burning Sheds details. Terrific range of artists covered. Ordered x 3 cd's all reasonably priced on offer. Received, well packaged within the week from a late Sunday order vi... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de discos

Escrito por la empresa

Burning Shed is an online music shop specialising in Singer-Songwriter, Progressive, Ambient/Electronic & Art Rock music. We run official webstores for bands/labels.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

88 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Always a great experience

Burning Shed is always my go-to for purchasing and pre-ordering Kscope releases (amongst others!)

Always great prices, always well packaged. Many, many orders have been placed and I've never had a problem with any of them.

My only complaint is their weekly newsletter, and the complaint is from my wallet. The newsletter is always packed with such good stuff, I always end up spending more money! :P

1 de junio de 2021
Opinión espontánea
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Respuesta de Burning Shed

Thanks Mike, the newsletter is a killer isn't it? ;)

Valorada con 5 estrellas sobre 5

I’ve ordered literally hundreds of…

I’ve ordered literally hundreds of items from Burning Shed and have never had any problems. They have been my go to music retailer since the demise of The Freak Emporium many years ago. Highly recommended

29 de mayo de 2021
Opinión espontánea
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Respuesta de Burning Shed

Thanks Julian, much appreciated.

Valorada con 1 estrellas sobre 5

Seller ask me wait 6 weeks to deliver

Seller ask me wait 6 weeks to deliver, I was waiting more than 9 weeks and now seller refuse to resend or refund for my order.Seller lying attitude only confirms that you it is not an honest seller and a disgusting person. I was claim it my credit card issue bank. If you want to shop from reliable sellers - avoid this "store".

19 de mayo de 2021
Opinión espontánea
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Respuesta de Burning Shed

Hi Radicks, we are sorry that your order has not arrived. However, you did not give us a proper shipping address (no house number and no postcode). We offered to send a replacement but you still haven't given us a full address including postcode. The package should be returned to us and we will contact you when it arrives here.
Pete

Valorada con 5 estrellas sobre 5

Thank you

Great service from Burning shed as usual, thanks for my Jethro Tull boxset

16 de abril de 2021
Opinión espontánea
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Respuesta de Burning Shed

Thanks Jim, we appreciate the positive feedback!

Valorada con 5 estrellas sobre 5

Duke87's Rave Review of Burning Shed!!!

I've been a loyal Burning Shed customer for a number of years and have purchased too many CDs even to recount - especially special edition boxed sets (e.g., Jethro Tull). I never cease to be amazed at the always-stellar customer service and incredible care taken in packing for international transport; even my wife has commented on their close, personalized attention to such details. I'm a university professor and administrator, and have taken full advantage of every opportunity to spread the good word about this truly extraordinary company to my students and colleagues. Believe me when I say they are second to none in absolutely every respect, and I don't hesitate giving them my highest recommendation!! Keep up the fabulous work, Burning Shed friends! Duke87

24 de marzo de 2021
Opinión espontánea
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Respuesta de Burning Shed

Cheers Duke, that's very kind of you to spread the word!

Valorada con 5 estrellas sobre 5

An excellent artist owned site that…

An excellent artist owned site that offers an assortment of goods and services that’s second to none. Their level of customer service/satisfaction matches their impressive inventory. I’ve been ordering from them for years and never had an issue until my most recent order. Suffice to say they responded quickly and satisfactorily. I highly recommend Burning Shed!

24 de marzo de 2021
Opinión espontánea
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Respuesta de Burning Shed

Thank you David, that is very kind of you!

Valorada con 5 estrellas sobre 5

Fantastic company to order from

I have recently placed my first two orders with Burning Shed. Both were shipped extremely quickly, and email communication was excellent.

The second order contained items of varying sizes and weight. The packaging was absolutely immense (the best I've ever seen), and all items reached me in perfect condition because they were so well protected in transit.

I am really impressed with the service I have received from Burning Shed so far and look forward to ordering more XTC and related items in the future. I would highly recommend them to anyone looking for a reliable and caring company to order music products from.

23 de marzo de 2021
Opinión espontánea
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Respuesta de Burning Shed

Thanks Jim!

Valorada con 5 estrellas sobre 5

They deeply care about their customers

I have had an amazing experience with Burning Shed as a shopper in the US. I have bought from them over the last 18 years, across many "ages" of digitization, and the consistent theme is they really care about their customers. They always ship promptly, as promised, and if there are any issue with the label they would communicate with customers and offer a solution. When there are issues with couriers, they usually step in and fix it for their customers. I truly have been enjoying every purchase I made with them, and will continue to buy more. Great job Pete and team! -XK

16 de marzo de 2021
Opinión espontánea
Valorada con 1 estrellas sobre 5

After more than one month waiting

After more than one month waiting , my vinyl dont delivered. Seller dont offer solution and refuse yo resend or refund. Looks like my money is lost. Need to to contact credit crad issuer bank for fraudenly deal!

16 de marzo de 2021
Opinión espontánea
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Respuesta de Burning Shed

We are sorry this has not arrived yet. It was shipped this to you on the 15th of February (4 weeks ago).

Shipping from the UK to the EU is taking longer than usual at the moment due to COVID-19 and Brexit and delays are normal at the moment.

Unfortunately there is no tracking number as you chose not to pay for tracking. That means we can't say exactly where it is in the postal system.

It is possible that your local Customs or postal service are holding it for you if they require a payment.

They shouldn’t ask for anything as this is under the €22 limit but please also check your spam emails just in case they have tried to contact you.

In the meantime we ask for your patience.

Valorada con 5 estrellas sobre 5

Just the best

Have been buying CDs and vinyl from Burning Shed for many, many years. Have always received my orders promptly and well packed, especially the vinyl. Have bought every Porcupine Tree and Steven Wilson vinyl release and they have all been well packed and arrived undamaged. To Australia!
Any emails I have sent have always been answered personally and the staff there really helpful, even once lined up a meeting for my son to meet one of his musical heroes. Well done girls and guys.

15 de marzo de 2021
Opinión espontánea
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Respuesta de Burning Shed

Thanks Tony, that's very kind of you!

Valorada con 1 estrellas sobre 5

Ordered an Album, but then, after months....nothing

Ordered an Album, after several emails, in which they said a order could take up a couple of months (?), Still nothing received. After another email they send the order again, and when it came to Holland it got €22 of Tax on it. After yet another email they claimed it on Brexit.

Sorry burningshed, really bad service and no orders from me in the future.

Bas

6 de marzo de 2021
Opinión espontánea
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Respuesta de Burning Shed

Hi Bas

We’re sorry that you are unhappy with the service you received.

We sent your order to the Netherlands in October 2020 but it was lost in the post.

Although you chose not to pay for tracking/insurance we sent you a replacement the 10th of February 2021.

Your original order was placed and shipped before Brexit so you paid UK VAT at the time.

Unfortunately, because we shipped the replacement AFTER Brexit then you were charged VAT in the Netherlands when the package arrived.

We are sending you an email so that we can arrange to refund the UK VAT that you paid.

Kind Regards

Pete
Burning Shed

Valorada con 5 estrellas sobre 5

Burning shed was was a pain free experience

Burning shed was very fast to ship out the item and the item was packaged very well. The item arrived with no damage. I would highly recommend Burning Shed.

Thanks

10 de diciembre de 2020
Opinión espontánea
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Respuesta de Burning Shed

Thanks Robert, much appreciated!

Valorada con 5 estrellas sobre 5

Long distance love

A section of an email I sent Burningshed: "Once again Great service....and to get an album in three weeks 11000 miles to the a*se end of the world in this sh*tstorm maelstrom. Well fantastic". I can't recommend enough. Have dealt with them for many years and have never had a negative experience.

20 de noviembre de 2020
Opinión espontánea
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Respuesta de Burning Shed

Thank Chris, that is very kind of you.

Valorada con 5 estrellas sobre 5

Burning Shed is awesome!

Burning Shed is awesome!! If you are looking for an online music store that cares about its customers, this is the place. I recently had a problem in which the website did not register my order, but in a short period of time (literally 1 day) Chloe was able to solve my issue! Amazing customer service! 10/10

16 de noviembre de 2020
Opinión espontánea
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Respuesta de Burning Shed

Thanks Fabiola, we aim to answer emails within 24-48 hours. I'm glad we were able to sort out your issue!

Valorada con 5 estrellas sobre 5

Always A Pleasure Too Deal With Burning Shed

Have used Burning Shed many times over the years. Good weekly newsletters, website and social media team. Items are promptly dispatched and always well packaged ensuring they arrive in tip top condition.

12 de octubre de 2020
Opinión espontánea
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Respuesta de Burning Shed

Hi Philip, that is very kind of you. Thank you.

Valorada con 5 estrellas sobre 5

Excellent Webshop, excellent customer service

I’ve ordered several times from this excellent webshop. They have a fine selection of Vinyl and CD’s on sale, and they seem to have a good relation with the artists and labels they represent, and very often they have exclusive releases on sale. Their customer service is off the scale good. I just got a faulty product replaced after a pleasant contact with a customer service representative.

22 de septiembre de 2020
Opinión espontánea
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Respuesta de Burning Shed

Hi Hubert, thanks for the kind words. We do our best ;)

Valorada con 5 estrellas sobre 5

Excellent indépendent music store.

Burning Shed. Excellent independent music store. Used these guys many times, from CD's, downloads, Tee Shirts, Music books etc. always helpful, just how it should be.. 10/10

25 de agosto de 2020
Opinión espontánea
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Respuesta de Burning Shed

Hi Mal, thanks for the very kind review. We appreciate it.

Valorada con 5 estrellas sobre 5

Excellent service

Just received my annual birthday gift to myself: A stack of 13 CDs and a coffee mug. Decided to try Burning Shed this year instead of the North American vendors I had used in previous years, and I'm glad I did: everything was packaged beautifully for the trip overseas (took 10 days from the UK to Canada) - not a single cracked jewel case (you hear that, Amazon warehouse 30 minutes away? Not ONE crack). The web site was a breeze to use, and I loved the selection of prog rock, especially the new editions of some favourite titles reissued by Esoteric. Thanks Burning Shed!

22 de noviembre de 2019
Opinión espontánea
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Respuesta de Burning Shed

Thanks for the excellent review, we're very grateful!

Valorada con 5 estrellas sobre 5

Highly recommendable site

I didn’t know this site until recently and therefore, I wanted to give my review on this excellent Music Company. Highly recommendable site if you like progressive/alternative music. Delivery to Denmark was 5 working days quite satisfactory in my opinion.

16 de enero de 2019
Opinión espontánea
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Respuesta de Burning Shed

Thank you Helle. We very much appreciate all our European customers.

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