Bought a Pandora charm on-line. It arrived promptly and was the genuine article. High quality with all the branded Pandora packaging. Shipped and arrived promptly. All at an extremely competitive pric... Ver más
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Consulta las opiniones de los clientes
We are really pleased with our beautiful wedding rings and the wonderful service and guidance given to us by Archana our assistant, who was lovely to deal with and very personable. She helped understa... Ver más
I recently purchased a new watch through Burrell's, Winchester. The whole process, from choosing & ordering, through to delivery & collection, took about 6-8 weeks. Throughout this time, I visited... Ver más
They were very helpful on the phone when I wanted to find out some details about some earrings I wanted to buy, before I bought them online. And when they arrived, very soon after the order, they we... Ver más
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Shop watches & jewellery at Burrells online today! Find the perfect luxury watch, diamond ring, gold bracelet or pair of earrings in our large collection of new & used watches and exclusive fine jewellery. FREE UK delivery on all orders over £25 with F...
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4,5
Excelente
169 opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Fantastic customer service!
Fantastic customer service!! When I ordered the ring it needed to be resized which was done perfectly and really quickly but unfortunately my wonderful other half told me the wrong size. This was no problem and they very kindly resized it again with no fuss and very easily. Thank you!!
29 de enero de 2025
Opinión espontánea
I ordered a ring unfortunately it…
I ordered a ring unfortunately it didn’t sit well with my engagement ring so returned it and got a refund. Three days later. Amazing service would definitely recommend.
22 de enero de 2025
Good value
The earrings I chose were small
and simple. Good value compared to other online jewellers. The delivery was as expected. The earrings were in a presentation box and also came with a Burrells gift bag.
13 de enero de 2025
Burrells were excellent
Burrells were excellent. I reached out about a specific watch on their website and they answered all of my questions.
I ordered the watch and it arrived via signed for delivery. I was delighted with the watch and amazed at the price.
3 de enero de 2025
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Received the complete wrong item
Received the complete wrong item, I ordered a Gucci ring and was sent a chain necklace. Sent an email to customer service to which they replied sorry you were not happy with the item please return. I have returned my item over a week ago and not heard back to say it’s been received although I can track this on Royal Mail and it says it has been delivered. I have just been left in the dark regarding my return and on top of that the original item I ordered is not in stock so all of this was a waste of my time and money and I still haven’t had anything resolved.
31 de diciembre de 2024
Respuesta de Burrells
Hi
Thank you for getting in touch with us.
We understand your frustration with receiving the wrong order and the delay in receiving a replacement. We apologize for the inconvenience this has caused. Due to the high volume of sales and the various processes that both orders and returns go through, returns have taken slightly longer for items to be refunded or exchanged with the Christmas returns. We are working diligently to ensure customer receive their refunds as soon as possible and advising customers that this can take up to 7 working days from receipt of the returned item. We understand your frustration with the return and refund process. We strive to provide a seamless experience for our customers, and it's disappointing to hear that your recent return has not been processed as quickly as you expected. We are committed to improving our processes and ensuring that all customers receive timely and efficient service. I am happy to see we have refunded you.
Once again I do apologise about the inconvenience caused.
Kind Regards
Sami
Burrells
Super fast delivery
Super fast delivery. Well packaged and a really beautiful ring.
27 de diciembre de 2024
I ordered 2 pairs of earrings for…
I ordered 2 pairs of earrings for myself, the packed arrived and wasn't sealed and only had 1 box which was empty, I have raised this straight away with them and communication has been good but still no replacement or refund so currently out of pocket and no earrings
20 de diciembre de 2024
Respuesta de Burrells
Hi
Thank you for getting in touch with us.
We understand your frustration with the missing earring and the delay in receiving a resolution. We appreciate you reaching out to us about this issue and are working diligently to ensure a satisfactory outcome. We are committed to providing our customers with a positive experience and will continue to work towards a resolution. We have raised a investigation case with the courier and as soon as they have completed their investigation we will be in touch with you.
We strive to provide excellent customer service and apologize for any inconvenience caused.
Kind Regards
Sami
Burrells
Loved the bracelet
Loved the bracelet it was what i expected good value for the money
15 de diciembre de 2024
Good Quality
Easy to order and delivery was quick,gift wrapping service was a nice touch would definitely recommend to family and friends
4 de diciembre de 2024
Very pleased with the service
Very pleased with your service and hope to buy again in the Near future
18 de diciembre de 2024
My order has been shipped and half way…
My order has been shipped and half way through the journey went back to the supplier so I'm left with no gift this Christmas- not reliable company
15 de diciembre de 2024
Ordering was easy and the options of…
Ordering was easy and the options of delivery, store collection or at a pick up point was very helpful.
The order was processed very quickly and I am very pleased with my purchase.
6 de diciembre de 2024
Good shop…
Great idea to pack with a gift bag..makes it look that bit better thankyou
13 de diciembre de 2024
Delivery was very quick
Delivery was very quick, packaged well and received in good condition.
1 de diciembre de 2024
It's so beautiful...
9 de diciembre de 2024
Very good service
Very good service, delivered very quickly, good quality necklace. Would recommend
9 de diciembre de 2024
Very pleased with my purchase 😍
3 de diciembre de 2024
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