Carphone Warehouse Opiniones 

So here's what happened. I purchased a new eSim from Vodafone as a pay monthly customer through Carphone Warehouse. I also requested a switch to keep my number. Thought I found a good deal, however it was the start of a horrific experience with both carphone warehouse and Vodafone all together. None are better than the other.

They've sent me the eSim through post apparently, which beats the logic, since it was supposed to be a ELECTRONIC SIM??? but they still send the QR code through post? Idk, very badly thought. They've used DPD, which again, very bad delivery company to deal with, can't work your way around with them. And because I was at work, they didn't want to deliver a sim card unless in person. Mind you, they got all the way to my flat door, and still didn't slide it through the door, my own address and my own flat, which could've been treated as handed to the resident too. Now they've failed to deliver every day until my old sim provider disconnected my services because of the switch, but the switch was not complete because I wasn't getting the sim to activate it. Multiple rounds of trying to contact Vodafone to sort this out, they were not interest to help me since the contrat was down through carphone warehouse, even if they were the provider. The order number was not Vodafone generated, therefore they didn't do the slightest to help.

Back to carphone warehouse, their website is a shamble, a disaster, it's not working to contact them online, and because my phone got disconnected I was unable to make calls. I emailed, but as you guessed no one bothered to answer.

So, as a last resort I tried Skype. I had to top up Skype, and was finally able to make a call using the home wife through Skype. The lady from Carphone warehouse customer service could not have been more uninterested to help. I asked her what the problem is, if I can change the delivery to be collected or any other ways. No, it was "no" answer to every solution I was trying to find. I couldn't collect, I couldn't change delivery address, she sent me back to Vodafone and told me to go to a store with my ID to ask for a new number. The absolute madness and insanity of this situation was mind-blowing. The immense amount of stress they've caused me by messing up with my Sim was tremendously horrific. I asked carphone warehouse to cancel my order, customer service said she will do it. I asked if I'll get a confirmation of the cancellation to which she said I will, but never received it.

I'm in absolute livid state of how incapable the customer service was on both sides, and completely useless to the point of mockery. To make a mistake on your side, and then expect the customer to solve everything and go to all the stores in person to chase you for a sim card. You are all out of your mind for such a disgusting service.

Finally, I had to get another contract, this time from O2, who was very easy to deal with. Got a new eSim card in half an our, which was directly installed in my phone, didn't have to do anything. Customer service was 5 stars and assisted me through the whole process even when I couldn't use my phone number to be verified, they found a way around. However I've lost my old number because of Vodafone and its mess.

I WOULD NEVER IN A MILLION YEARS WILL USE VODAFONE OR CARPHONE WAREHOUSE AGAIN!!! AVOID AND RUN FAR AWAY WHEN YOU SEE ONE OF THEIR STORES, THEY'RE ABSOLUTELY CLOWNS AND SCAMMERS. NOW I HAVE TO CHASE TJEM BECAUSE THEY DON'T WANT TO CANCEL MY CONTRACT, AND PASS ME FROM ONE TO ANOTHER TO HAVE IT CANCELLED. ABSOLUTELY SHOCKED BY THIS EXPERIENCE.

What an absolute nightmare. They sold me a faulty phone & did not want to do anything about it, absolutely horrible disgusting company. Will NEVER use again EVER.

I wish I had read the reviews first. I traded my phone in with them, I have been waiting weeks for the money, I was informed it was processed on the 21st June and it can take 14 days for payment to go through (the first lie) and then guess what after 14 days received an email from them to say that the payment failed and they would try again and it could take another 3 days. 3 days later still waiting. I have emailed many times and phoned and even asked them to check the bank details.

This place is an absolute scam and I will be reporting them for not delivering my service.

Going into the third month of them sending me the wrong phone i paid for,a guy named Jim from Currys is as useless as the customer service and we have to listen to the conversation of you buying your contract.yes we sent you the wrong phone,but rather than sending you the right one straight away and the contract i can post of the wrong phone sent...we have to listen to your phone conversation with the guy that sold it to you,over two bloody months now for God's sake....just sent me the bloody phone i took the contract out with not rocket science!!!!and am paying the extra money for for cheaper phone i received, for God's sake,by the way Jim, check your emails.dont pretend your helping because your as bad as the customer services i phoned constantly to get the contract phone I'm paying for....jim

Ordered a Samsung S23 FE from Carphone Warehouse - it was delivered to the wrong address by their courier DPD. When I managed to retrieve the package I found it had been opened and sealed back with sellotape. When opening I found inside no Samsung S23 FE but instead a USED POWERBANK. Upon contacting Carphone Warehouse I find no sense of urgency (6 days waiting time for investigation) and no transparency (no email address to provide evidence to or to have written communication) and when speaking with customer service they gave me an email address and said his name was Austin, told me to send evidence to him and he would pass it to the investigation team but when emailing it came back as undeliverable. Poor service need to be more open for customer communication.

BEWARE IF TRADING PHONE IN THROUGH THIS COMPANY RECEIVED MY PHONE NOVEMBER.I was told be 3/5 days till payment STILL WAITING CONTRACT SEVERAL TIMES Bing TOLD LOTS 3/5 days money was sitting there and bank details were wrong even though same details they collected the bill from now same thing last 2 times money be in 3.5 days WHY SOMEONE NEEDS TO WAIT THIS LONG SCARY AND LEAVES WONDERING WHY DID I USE THIS HORRIBLE COMPANY THE WAY THEY TREAT FOLK DSGUSTING ESPECIALLY WHEN CASH WAS T HELP CHRISTMAS. 439479560 This s order number.

Ordered a phone,Samsung z flip on id network 24 months contract,Should have come with a free galaxy watch 6.
When parcel arrived it came with a Samsung tag,
Rang twice, and I got two different stories ,first one said,we will contact you in 5 day with solutions,never happened,second agent said we sometimes send watch after 28 days,witch was lie, because in contract phone and gift supposed to come together, I could tell she was just trying fob me off,

I shopped around for a week or so for my new phone . Couldn't beat the deals carphone were offering. So I went in the swindon store and dealt with a guy called Jack. Very helpful. I walked out shortly after with the new phone they had in stock and with all my content and passwords transfered over for me . I also Traded in the old phone and got an unbeatable price too. First class service . Will defiantly buy again in future.

Carphone warehouse offered to buy my phone for £85 and sent me a paid package to send it to them. My Galaxy S9+ is in perfect condition but when Carphobe received it, they said it has screen burn and they would need to replace the whole screen. They said that screen burn couldn't be detected during normal use and changed the £85 offer to £15. I refused their offer and asked them to send the phone back. When it came back, I installed an app to test for screen burn and guess what??? There is no screen burn at all. They are nothing but crooks. Be careful too, after I called them and spoke to their Africa call centre, the very same day and from them on, i have been receiving bogus Currys emails that say I have won free appliances. There seems to be a data breach in the call centre they use. But can I contact anyone in the UK to report it? No.

Ordered a £400 mobile phone on 12/12/2022. advised they need to get it from another store and it will be with them in one... maybe 2 days max. Needed the phone in a hurry as my current phone is failing and very important calls coming due to remortgage, need my phone for work to authenticate access to government systems. Over a week now and no phone, same excuse every time, "It's DPD they are helping with the royal mail strike." Nope, it isn't DPD, it's you, Currys/CPWH. You could have organised an alternative courier at any time but you chose to take DPDs compensation package and screw over your customers. Tried to cancel the order in-store and get a refund only to be told no, you need to get the phone first before you can get a refund, thus blocking me from getting the phone from another supplier in a timely manner. Also, the £100 rebate with Samsung is now in question as the deadline for purchases is literally today and I have no idea if that still qualifies if I made the order before I get the phone but I sure as hell can't get the phone from another supplier, now. I asked for another phone option and they tried to sell me a phone contract. You couldn't make this up. No way I'm taking the phone insurance now as the next working day for that is clearly just a lie when they can't even send a phone from the next store over in over a week.

IF THEY DO NOT HAVE THE ITEM IN STOCK, THERE AND THEN, DO NOT BUY FROM THIS COMPANY. Do not buy any services that they promise next working day on, DPD is their courier partner and they use them for everything. No problem with the staff, this is the company's policies.

Purchased a Pixel 6 handset on 09th July 2022 as per their advertised: "Get an extra £100 on your trade in Price when you trade in any Android Phone".
The very next day i received the handset via DPD but no return bag for my trade-in handset.
I then visited one of their branches regarding my trade-in, to which i was told that because i purchased my handset online, i am unable to trade-in the handset in-store and to await my mail-in bag.
In addition to this, I sent an email to their trade-in inbox inquiring about the incorrect amount in my trade-in email (£50 instead of £150), to which i have still not received a response.
I have also made calls to their dedicated customer support line only to be told different things. The initial call with an agent named "name removed" advised me I would have to wait up to 3 working days for the return bag and that i could have obtained the return bag in-store. I was not offered this at any point.
I asked about the distance selling regulations, as i have a brand new unopened handset which i cannot check as i have yet to receive the trade-in refund. To this i was advised that i could still use the phone but he was unable to put this in writing.
It has now been 3 working days since purchase (despite it stating 2 working days online) and no return mail bag for my trade in device.
Having spoken to your customer service agent "name removed", i was told the bag can take up to 14 days???
Where does this leave buyers and their rights to return their trade-in device within their 14 days limit and our 14 days distance selling regulations consumer protection?
I have a device i cannot open/check as i have not received the promised/advertised cashback by bacs because i am unable to send in the device or take it in-store at this point.
I have to also factor in the time it takes for the device to reach CPW and the time to test the device, taking me over my consumer protection. Your agent ("name removed") also advised i could take the handset in store to trade in, yet was also unable to put this in an email to show in-store.
The trade-in bag was subsequently received on the 14th July and the device sent back the very same day using their 48hr tracked service. It was received by CPW on 18th July 2022. According to their T&C the refund/payment for the trade-in device would be processed within 3 working days of receiving the device. Yet here i am on the 3rd day and no payment, other than an email advising me of a revised value for my trade-in device; to which i have duely accepted. Now, my issue is i have 3 days before i can return the device within its 14 days for a refund (unopened) which was purhcased on the premise that this promotional £100 and the value of the trade-in device would be paid within this period. Having spoken to yet another customer service agent and advised the payment is made after 14 days and this is stated online, however having read out the t&c online to the agent and explaining there is no mention of this, i was told to then 3-5 days. Seriously? I dont have the 3-5days! Absolutely appalling and disgraceful service and will never shop with currys/cpw again. Be warned, once they have your money they will drag out the process as long as they can. I think i will stick with Amazon in the future, atleast their customer service are more understanding and resolve the issue.

I went to Carphone Warehouse in Colliers Wood today and was blown away by the staff's politeness.
Spent the time with me and was quite helpful in assisting me in selecting my first phone.
Customer service gets an A+.
Thank you a lot,