Customer service was friendly and offered an optional discount of 15% on the order. That was unexpected and appreciated. I gave a 4-star review because the company did not send me a warning that the... Ver más
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Consulta las opiniones de los clientes
I ordered castor oil a few months ago (no complaints about that one) but today I got an email thanking me for an order which I not make. Waiting for their email reply. This is unacceptable. I’ve had a... Ver más
La empresa ha respondido
I am giving five stars for support, most notably, Mitch. He addressed my concerns quickly as somehow I was put on automatic subscription. He not only canceled that subscription, he refunded money for... Ver más
La empresa ha respondido
This company is an absolute scam. My prefer took 3 months to arrive. Then they had the nerve to place another order on my account without any permission. Had to deal with headache of reporting my cre... Ver más
3,5
Medio
123 opiniones
Ha contestado el 76% de las opiniones negativas
Suele responder en menos de 1 semana
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A bunch of crooks
A bunch of crooks that sign you up for subscription so that they can automatically charge your card. They delay canceling subscriptions claiming that the account is being reviewed so that additional shipments can be sent. Overall, a bad experience with customer service.
9 de mayo de 2026
Opinión espontánea
Glide was very supportive
Glide was very supportive, attentive and quick to help resolve my issue. I appreciated her timeliness in helping me.
6 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Tammy,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that Glide was able to provide you with attentive, timely, and supportive assistance throughout the process.
Your feedback means a lot to our team, and we’ll be sure to pass along your appreciation to Glide. We’re grateful for the opportunity to assist you, and we look forward to serving you again in the future!
Warm regards,
Tavio
The customer service provided by Steph…
The customer service provided by Steph through email is absolutely stellar. I so appreciate her warmth and genuine care with helping me with my issue.
8 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Joanne,
Thank you for taking the time to share your feedback. We’re glad to hear that Steph was able to support you and that her warmth and genuine care made a positive difference in your experience while resolving your issue.
Your kind words mean a lot, and we’ll be sure to pass your appreciation along to her. We truly value your trust and are always here if you need any further assistance.
Warm regards,
Tavio
Respuesta de Buytavio
Hi Deb,
Thank you so much for your thoughtful feedback and for taking the time to share your experience with us. We’re truly happy to hear that Christia was able to provide the help and support you needed. Delivering caring, attentive, and efficient service is always our goal, so it means a great deal to know that your experience reflected that.
Your kindwords and appreciation will certainly be hsares with Christia, As we know they will Mean a lot to her. Feedback like yours motivates our team to continue providing the best possible service to all of our customers.
Thank you again for your support and trust in us. We look forward to assisting you again whenever you need us!
Warm regards,
Tavio
The bottle of castor oil was SMALL
The bottle of castor oil was so small and filled to about 2/3 full.
Very disappointed due to the price.
8 de mayo de 2026
Opinión espontánea
small snafu got handled…
I had a small snafu and it got handled by Louren , in customer service, very quickly, and to my satisfaction!
8 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Alan,
Thank you so much for sharing your experience with us! We’re very sorry to hear there was a small issue, but we’re glad that Louren was able to step in and resolve everything quickly and to your satisfaction.
Providing fast, caring, and reliable support is always our goal, and your kind words truly mean a lot to us. We’ll be sure to pass your feedback along to Louren and the rest of our team.
Thank you again for your support and for giving us the opportunity to help!
Warm regards,
Tavio
Lauren was great
Lauren was great! appreciate how she handled my questions.
8 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
HI Patricia,
Thank you so much for sharing your experience with us! We’re delighted to hear that Lauren was able to handle your questions with care and professionalism. Providing helpful, attentive support is always our goal, and it’s wonderful to know she made a positive impression.
We truly appreciate your kind words and your support. Feedback like yours means a lot to our team, and we’ll be sure to pass along your recognition to Lauren. Thank you again for choosing us.
Warm regards,
Tavio
Customer service was friendly and…
Customer service was friendly and offered an optional discount of 15% on the order. That was unexpected and appreciated. I gave a 4-star review because the company did not send me a warning that the subscription order was upcoming. I could have cancelled the subscription and avoided all of this trouble.
Also, the product is not worth the price. It was only a 6-8 oz bottle. You can get quality caster oil for much less on Amazon.
8 de mayo de 2026
Opinión espontánea
Louren was very helpful and polite
Louren was very helpful and polite, she sorted my problem successfully
8 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi,
Thank you so much for your kind words and for taking the time to share your experience with us! We’re very happy to hear that Louren was able to assist you in such a helpful and polite manner while successfully resolving your concern.
Our team always strives to provide friendly, efficient, and reliable support, so it truly means a lot to know that Louren made a positive impression during your interaction. We’ll be sure to share your wonderful feedback with her, as recognition like this greatly encourages our team.
We sincerely appreciate your support and thank you for choosing us. Please know that we’re always here whenever you need assistance in the future!
Warm regards,
Tavio
Nice experience...they seem to really…
Nice experience..Well first of all they seem to really care that you're happy with the purchase. They also realized that I did not really want to be on thlerr monthly list. So Anna went to work and gave me an offer I can't refuse! And I'm happy with that offer !
7 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Frank,
Thank you so much for sharing your experience with us! We’re truly happy to hear that you felt cared for and supported throughout the process. Customer satisfactionis always our priority, and we’re glad Anna was able to assist you, address your concerns about the monthly subscription, and find a solution that made you happy.
Your kind words and feedback mean a lot to our team, and we appreciate you giving us the opportunity to make things right. Thank you again for your support and for being part of our community!
Warm regards,
Tavio
Kris was very helpful with, resolving my subscription issue
Kris was very helpful with communication, follow-up and resolution of my query. Thank you Kris for a smooth process
8 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Leah,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that Kris was able to assist you with clear communication, consistent follow-up, and a smooth resolution to your concern.
Providing excellent customer support is very important to us, and your feedback means a lot to our team. We’ll be sure to share your appreciation with Kris.
Thank you again for your support, and please don’t hesitate to reach out if you ever need assistance in the future.
Warm regards,
Tavio
I had a very good experience with a…
I had a very good experience with a customer service rep at Tavio named Juliene. She was patient and helped solve my issue efficiently. I appreciated her time and effort.
7 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Laurie,
Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that Juliene was able to assist you patiently and resolve your concern efficiently.
Providing helpful, caring, and reliable support is very important to us, and we’re happy to know Juliene made such a positive impression through her time and effort. We’ll be sure to share your feedback with her and the rest of our team.
Thank you again for choosing Tavio. We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Tavio
auto ship
I ordered thinking it was organic Castor Oil but it does have a scent, the ingredients don't show fragrance.
Now I'm concerned about the castor oil quality.
the wrap is way too heavy,not practical.
The Castor Oil is over priced.
Is it true the product is from China?
Amazon is a lot less money.
I also was auto- charged, I did not know they had that on the 1st order.
I would like to return the 1st order.
I sent several emails & have not heard back as yet.
I will have to contact my credit card company.
this has discouraged me from ordering online.
Automatically charging is no way to build trust.
I hope to hear back soon from Tavio customer service so my credit card Does Not get charged again.
7 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Kathy,
Thank you for reaching out and for sharing your concerns. I sincerely apologize for the issues you experienced regarding the product expectations, scent, packaging, pricing, auto-charge, and the delay in response, as well as the impact this has had on your trust.
I have gone through your request and can confirm that a full refund has been processed, and your subscription has been cancelled immediately so you will not be charged again.
I’m truly sorry again for the inconvenience this has caused. We appreciate your feedback and hope to have the opportunity to serve you better and regain your trust in the future.
Warm regards,
Tavio
I would rate 0 if I can
I would rate 0 if I can, this seller Tavio is a scam,beware!!! Do not buy. they will put you on a subscription without knowing once you purchased from their “on sale oil“then months later they charge automatic payment from your credit card to the oill you never purchased. It happened to me last night and have locked my credit card, Tomorrow I will need to contact my bank to this scam!! Ashamed this happened to me before but I never learn.
These business claim from USA, oil shipped from China and this caster oil has scent on it and nothing like the real one,
I have them here not used as actually I just recovered from terrible allergic reaction from it…in my face and skin all over me caused by this oil.
So I am very angry right now that this scam just took money from my credit card!!!!
8 de mayo de 2026
Opinión espontánea
This company is an absolute scam
This company is an absolute scam. My prefer took 3 months to arrive. Then they had the nerve to place another order on my account without any permission. Had to deal with headache of reporting my credit card company for a refund. Avoid this company at all costs! Complete scam artists. And the customer service is abysmal.
6 de mayo de 2026
Opinión espontánea
Great help with Juliene
Juliene was so helpful and efficient. It was a pleasure having her to assist!
5 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Samantha,
Thank you so much for your wonderful feedback and for taking the time to share your experience with us! We’re truly delighted to hear that Juliene was able to provide you with such helpful, efficient, and attentive assistance. Knowing that she made your experience smooth and pleasant means a great deal to our team.
At Tavio, we always strive to provide customer service that is friendly, professional, and supportive, so it’s incredibly rewarding to know that Juliene delivered exactly that during your interaction. We’ll be sure to personally share your kind words with her, as recognition like this truly motivates our team to continue giving their very best every day.
Thank you once again for your trust, support, and thoughtful review. We sincerely appreciate you being part of the Tavio family, and we look forward to assisting you again whenever you need us!
Warm regards,
Tavio
I ordered a castor oil & wrap bundle…
I ordered a castor oil & wrap bundle which is fine. I’ve just been charged again for a new order which I never requested. Im so sick of these sites adding you to subscriptions you’ve never requested.
7 de mayo de 2026
Opinión espontánea
I ordered two bottle of castle oil two…
I ordered two bottle of castle oil two months ago. No subscription at all. And then I get a notice of another two bottles coming at a dearer price which I never ordered. I have sent lots of emails messages but no reply. I will never use these people again. Not happy.
6 de mayo de 2026
Opinión espontánea
How to cancel
I have received an email about an order being shipped because of a subscription, I did not sign up for a subscription. I like to buy product as I need and not on a subscription. The website has me going in circles with emails trying to cancel subscription. No one has replied to me. I guess the next step will be to call bank and block. Does anyone have a phone number where I can speak to an actual person?
5 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi,
We understand how frustrating it can be to feel enrolled in a subscription unexpectedly and to have difficulty reaching support. Your concerns are completely valid, and we want to make sure this gets resolved for you as quickly as possible.
Please send us the email address associated with your order or contact us directly at info@buytavio.com so we can review your account, make things right, and assist with any refund concerns promptly. Our team is here to help.
Warm regards,
Tavio
Customer service
Juliene was very helpful with getting my refund. Thank you‼️
6 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Libby,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re very glad to hear that Juliene was able to assist you with your refund and provide the support you needed.
We truly appreciate your patience throughout the process, and your feedback means a lot to our team. We’ll be sure to share your compliments with Juliene, as she’ll be happy to know her assistance made a positive difference.
Thank you again for your support, and we hope to provide you with an even better experience in the future.
Warm regards,
Tavio
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