Their castor oil has the smell and consistency of baby oil. Its white and very water like. Normal castor oil is MUCH thicker, tinted yellow. Besides taking over 2 months to arrive after ordering,... Ver más
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Consulta las opiniones de los clientes
The order took so long to ship that I decided to cancel it. I contacted the company via their e-mail and explained the issue, they responded that same day and initiated a refund back to my CC. I rec... Ver más
I didn't realize i had an autoship and customer service was unable to stop the shipment when I contacted them. However, customer service did offer a solution to keep the shipment with discount which... Ver más
Thank you Albey for taking care of canceling my subscription. Due to death in family I have not been able to try out my initial order and appreciate that you were able to cancel my subscription I o... Ver más
3,9
Muy bueno
222 opiniones
Ha contestado el 85% de las opiniones negativas
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The customer support was quick and…
The customer support was quick and professional.
14 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Teri,
Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad to hear that our customer support team was able to assist you quickly and professionally.
Providing prompt, helpful, and caring support is always our goal, and your feedback means a lot to both our team and future customers considering our products.
We sincerely appreciate your support and look forward to assisting you again whenever needed!
Warm regards,
Tavio
Thus company are crooks they took more…
Thus company are crooks they took more money out my bank when I did not subscribe they have not replied to any emails..the oil is toxic watery and smells like baby oil they should be shut down and fined for all there lies
14 de mayo de 2026
Opinión espontánea
I am on cancer medication and afraid to…
I am on cancer medication and afraid to use Castor oil. They refunded my amount and told me to keep the product. Tavio is one of the easier companies to deal with.
14 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Karen,
Thank you so much for sharing your experience with us. We completely understand your concerns about using castor oil while on cancer medication, and your health and safety will always come first. We truly appreciate you reaching out and allowing us the opportunity to assist you.
We’re glad we were able to process your refund promptly and make the experience as easy and stress-free as possible for you. Your kind words about Tavio mean a great deal to our team, and we’re grateful for your understanding throughout the process.
We sincerely wish you all the best on your health journey, and please know we’re always here if you ever need assistance in the future.
Warm regards,
Tavio
Respuesta de Buytavio
Hi Lindsay,
Thank you so much for your kind words and feedback. We truly appreciate you taking the time to share your experience with us. We understand how important it is to feel heard and supported, and we’re very glad we were able to assist you in a helpful and understanding manner.
Customer satisfaction is always our priority, and your feedback means a lot to our team. Thank you again for your support, and please don’t hesitate to reach out if there’s ever anything else we can help you with in the future.
Warm regards,
Tavio
Ivie gave quick responses
Ivie gave quick responses, was understanding and offered great options. Very grateful for the great customer service.
13 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi,
Thank you so much for your kind words and for sharing your experience with us. We’re truly glad to hear that Ivie was able to provide quick responses, understanding support, and helpful options throughout your experience.
Providing attentive and compassionate customer service is always our goal, and it means a lot to know that Ivie made such a positive impression. Your feedback is greatly appreciated, and we’re grateful for the opportunity to assist you. Thank you again for your support and recommendation!
Warm regards,
Tavio
customer service 👍🏼
Stephanie in customer service was wonderful at resolving my issue. I ordered this product but did not like the smell of it. I am sensitive to smells and this was just overwhelming. I canceled it and was promptly refunded. Then a month later I was charged again and told that my recurring order would be shipped. I immediately emailed the company a couple of times asking them to make sure they did not send it to me because I would not be keeping it. They seem like a great company although I did not even try the product due to the smell.
14 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Bonnie,
Thank you for sharing your experience with us. We sincerely apologize for the confusion with the recurring order and understand your concerns regarding the product’s scent sensitivity. We’re sorry the smell was overwhelming and that the order issue caused additional frustration.
We truly appreciate your kind words about Stephanie and are glad she was able to assist you promptly and help resolve the matter. Providing understanding and efficient support is always our goal.
Thank you again for your feedback and for giving our company a chance. If you ever need assistance in the future, our team is always here to help.
Warm regards,
Tavio
Fab quick response highly recommended.
14 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Elaine,
Thank you so much for your wonderful feedback and for highly recommending us! We’re truly happy to hear that you had a quick and positive experience with our support team. Providing fast, friendly, and reliable assistance is always our goal, so it means a lot to know we were able to meet your expectations.
We also sincerely appreciate you taking the time to share your experience publicly. Your kind words help encourage our team and reassure other customers that we are committed to providing excellent service and support. Thank you again for your trust and support. We’re always here whenever you need assistance!
Warm regards,
Tavio
I did not see any improvement in my…
I did not see any improvement in my symptom, but to be honest I did not use it as often as I should have. I have a hard time, remembering things and setting new habits is extremely difficult for me.
I canceled my subscription and they were quick to honor my request without any problems.
13 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Teressa,
Thank you for sharing you experience and for taking the time to leave feedback.
I’m sorry to hear you didn’t notice improvement in your symptoms. It’s understandable that building a consistent routine can be difficult, especially when remembering doses or forming new habits is a challenge. Your comments about usage frequency and habit formation are genuinely helpful for understanding real-world experiences with the product.
We also appreciate you noting that your subscription cancellation was handled quickly and without issues. If you decide to try again in the future, we’ll be here to support you.
Warm regards,
Tavio
This product is totally a scam
This product is totally a scam. It is NOT organic castor oil. It isn’t thick, it’s super thin. The oil has a strong fragrance that castor oil shouldn’t have. I have emailed multiple times and they aren’t responding to me. I want to cancel the subscription I didn’t even know I had and they just won’t get back to me. I also want to send the second bottle back as I am too scared to even put the random oil on my body. If there was a minus 1 star I would choose that.
I’m super disappointed there are people in this world like Tavio operating fully out of integrity. It’s very sad.
14 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi,
Thank you for sharing your concerns regarding the product and your subscription.
I understand you are unhappy with the oil’s texture and scent, that it did not meet your expectations, and that you were not aware of or did not intend to enroll in a subscription. I also understand your frustration with the lack of response.
Please contact us at info@buytavio.com so we can review your order details, cancel your subscription if applicable, and make things right for you. We appreciate you reaching out and hope we can restore your trust moving forward.
Warm regards
Tavio
Excellent customer service
Excellent customer service at the highest level. Ana was kind, considerate and respectful of my issue. I was given every opportunity available to resolve my issue and the outcome was positive and expedited in a timely manner. I am very impressed with Ana's professionalism and customer service skills. Thankyou Ana❣️
13 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Sharan,
Thank you so much for your thoughtful feedback. We’re truly grateful you took the time to share your experience. It means a lot to know that Ana was able to assist you with kindness, professionalism, and care while working toward a positive resolution for your concern.
We’re especially happy to hear that you felt supported throughout the process and that everything was handled promptly. Your words will absolutely be shared with Ana and the rest of our team, as recognition like this inspires us to continue providing the best service possible.
Thank you again for your support and for allowing us the opportunity to help.
Warm regards,
Tavio
I had an issue that Ivie resolved in a…
I had an issue that Ivie resolved in a fast and efficient manner.
5 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Teresa,
Thank you for taking the time to share your experience. I’m glad to hear that your concern was resolved and that Ivie was able to assist you in a fast and efficient manner. We understand how important it is to have issues addressed promptly, and we truly appreciate you bringing this to our attention.
It’s great to know that Ivie provided the level of support you needed during your experience with us. We will be sure to pass along your kind feedback, as it means a lot to the team to hear when their efforts make a positive difference.
We appreciate your support and trust, and we’re always here if you need anything further in the future.
Warm regards,
Tavio
They listened to me
They listened to me and took care of a problem that I was having. Ana was great taking care of me.
13 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Bonnie,
Thank you for taking the time to share your experience.
We’re glad to hear that your concerns were listened to and that the issue you were facing was taken care of. It’s great to know that Ana was able to assist you effectively and provide the support you needed throughout the process.
Your feedback means a lot, and we’re pleased we could help resolve things for you.
Warm regards,
Tavio
Snowbird about to leave
Louren helped me the most. I'm on a timeline and needed help. She was my rock! Thank you so much!
11 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
HI Sheryl,
Thank you so much for your kind words and for sharing your experience with us. We truly understand how important timing can be, and we’re so glad Louren was able to provide the support and assistance you needed during the process.
Your feedback means a lot to our team, and we’ll be sure to share your appreciation with Louren. We’re happy to know she was able to make things easier for you and be a reliable source of help when you needed it most.
Thank you again for your trust and support. We’re always here whenever you need us!
Wamr regards,
Chrisia
Tavio Team
Ivie was very helpful and courteous…
Ivie was very helpful and courteous answering my questions and concerns.
13 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Anna,
Thank you so much for sharing your feedback. We truly appreciate you taking the time to recognize Ivie’s helpful and courteous support while addressing your questions and concerns.
Providing clear assistance and a positive experience is always our goal, and we’re happy to hear Ivie was able to help make things easier for you. Your kind words mean a lot to our team, and we look forward to assisting you again in the future.
Warm regards,
Tavio
Is it real castor oil??
Their castor oil has the smell and consistency of baby oil. Its white and very water like. Normal castor oil is MUCH thicker, tinted yellow.
Besides taking over 2 months to arrive after ordering, I have tried to cancel the subscription numerous times and was notified again they tried to run my card again the other day.
Buyer beware.
The castor oil packs are nice quality.
1 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Leah,
We hear your concerns regarding the product’s texture, color, and scent, as well as the delays in delivery and the difficulties you’ve experienced with cancelling your subscription and the recent billing attempt.
We also appreciate your feedback on the castor oil packs and understand how frustrating it is when expectations around product quality, order timing, and subscription management are not met.
Please contact us at info@buytavio.com so we can look into this further and work to make things right for you.
Warm regards,
Tavio
Appreciate
Appreciate the quick response and informative information. Was confused about tracking info. One said it was delivered and one said it was in transit. Thank you for helping me with that part of the information requested.
13 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Sheila,
Thank you for your patience and understanding. We sincerely apologize for the confusion caused by the conflicting tracking updates showing both “delivered” and “in transit.” We completely understand how frustrating that must have been, and we’re glad we could help clarify the shipment status for you.
We truly appreciate your kind words about our support team and are happy we could provide the information you needed. If you ever need anything else, we’re always here to help.
Warm regards,
Tavio
Respuesta de Buytavio
Hi Niki,
Thank you so much for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We understand how important it is to receive timely and helpful support, and we’re glad Louren was able to assist you throughout the process.
Your kind words mean a lot to our team, and we’ll be sure to share your appreciation with Louren. We’re committed to providing the best possible service and support to all of our customers.
Thank you again for your trust and support. We look forward to serving you again in the future.
Warm regards,
Tavio
Clyde was very responsive and…
Clyde was very responsive and appreciated. Though I tried to cancel my shipment, it was already en route. Clyde, I am sure, did all he could within the company guidelines. Thank you!
12 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Michele,
Thank you for sharing your experience. We completely understand how frustrating it can be when a cancellation request comes in after an order has already been processed and shipped. We truly appreciate your patience and understanding throughout the situation.
We’re very glad to hear that Clyde was responsive and supportive while assisting you. Our team always aims to help as much as possible within company guidelines, and your kind words mean a lot. Thank you again for your feedback and support.
Warm regards,
Tavio
Ivie was quick to respond & very…
Ivie was quick to respond & very willing to work with me to resolve the problem. Very satisfied!
12 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Patricia,
Thank you so much for your kind words and for sharing your experience with us! We’re very happy to hear that Ivie was quick to respond and willing to work with you to resolve the issue. Providing helpful, attentive support and making sure our customers feel taken care of is always our priority.
We truly appreciate your patience and understanding throughout the process, and we’re grateful to know you’re very satisfied with the resolution. Your feedback means a lot to our team, and we look forward to serving you again in the future!
Warm regards,
Tavio
The product I purchased is high quality…
The product I purchased is high quality from my perspective. Also, Glide was very helpful and kind with my only concern.
12 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Deb,
Thank you so much for your thoughtful feedback. We’re truly happy to hear that you’re pleased with the quality of the product and that Glide was able to assist you with kindness and care. Your support and positive words mean a great deal to us, and we’ll be sure to share your appreciation with Glide.
Thank you again for choosing us and for taking the time to share your experience!
Warm regards,
Tavio
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