The order took so long to ship that I decided to cancel it. I contacted the company via their e-mail and explained the issue, they responded that same day and initiated a refund back to my CC. I rec... Ver más
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Consulta las opiniones de los clientes
Thank you Albey for taking care of canceling my subscription. Due to death in family I have not been able to try out my initial order and appreciate that you were able to cancel my subscription I o... Ver más
Apparently, there was a glitch in their system which put me in autoship of one of their products which I previously ordered. I contacted them immediately and Steph was very kind and efficiently solved... Ver más
Their castor oil has the smell and consistency of baby oil. Its white and very water like. Normal castor oil is MUCH thicker, tinted yellow. Besides taking over 2 months to arrive after ordering,... Ver más
La empresa ha respondido
Ha contestado el 85% de las opiniones negativas
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I appreciate your excellent service
I appreciate your excellent service, Aldin.
Thank You.

Respuesta de Buytavio
THEY FRAUDULENTLY BILLED ME
I ordered for the packs, but now I don't even trust them as healthy for my body because of the rest of my experience. Tavio subscribed me to ordering more castor oil, which I did not approve. The castor oil sent with my original (only) purchase, has a scent and does not feel like castor oil. I won't use it because I don't think it is castor oil. They billed my card for more castor oil for a subscription, which I never agreed to. I tried to immediately to cancel the order but they said it was already sent, and offered a discount. It took multiple days for them to respond and they are not refunding my money as requested. I again stated I do not want the product and to please refund my money. They offered more of a discount (20%) which I DO NOT WANT. I again sent my request for a refund. Today I received the oil. I have not opened it. Because I want to send it back to them at their expense. The amount of oil, 4-5 ounces, IS LITERALLY NOT WORTH WHAT THEY BILLED. $78 FOR 4 ONUCES. nope. DO NOT BUY FROM THIS SCAMMING, FRAUDULENT COMPANY.
They helped me cancel the auto ship…
They helped me cancel the auto ship without hesitation. I’ve not had time to use the product yet but I will soon.

Respuesta de Buytavio
they were very receptive to my email…
they were very receptive to my email and even gave me a 15% return on an item I had purchased. Great customer service.

Respuesta de Buytavio
I contacted customer service
I contacted customer service to complain about amount charged to my credit card for another shipment which I had not ordered. Alpin replied and gave me good news. They gave me full refund which is appreciated in these hard financial times.

Respuesta de Buytavio
You did not refund me as I sent you two…
You did not refund me as I sent you two emails saying that I did not order this product on autoship. I don’t want the 2nd bottle. I want to send back and get my money refunded. Please contact me with how and where I can return it and get my refund.
Thank you,
Teresa Smith

Respuesta de Buytavio
Not certified organic
Not certified organic. 2 month ship time. Castor oil is clear and has perfume in it…almost like baby oil. They will let you return the item but you have to pay to ship it overseas. I was told it would save me more money to just get a 30% refund instead of paying to ship it back. Not made in the US. The story online…I don’t buy it. This company is misleading consumers with its products and providing false claims about refunds. The customer service is responsive, however I question whether it’s AI honestly. I tried to cancel numerous times and then I’d still get an auto ship email which I never signed up for. They also stored my credit card even after I “cancelled” with them.
I will never buy anything from this company and caution you also. By the way, they will respond very cordially to each of these reviews…very innocent to try to gain your trust.
The castor oil is white and smells like…
Update: The company did reach out to me once this review was posted. They did refund the charges. I am just sorry that it had to go this far before they were willing to do something. One would think that 4 emails would have been enough. However, the subscription is now cancelled and the money refunded.
Previous review: The castor oil is white and smells like baby oil. As far as I'm concerned, it's not real castor oil. I have also tried to contact customer service multiple times to cancel any future orders and have received zero response. This company is fraudulent. Do not buy from them!!
Steph worked for both the company and…
Steph worked for both the company and the customer. Responding to my needs,working to realize them. While trying to keep the account. Resolving The Issue In a Professional Manner. Thank You

Respuesta de Buytavio
Steph was great and so lovely and…
Steph was great and so lovely and helpful with resolving my order. Thanks Steph

Respuesta de Buytavio
The customer service was personal
The customer service was personal. A real human, Steph, not only responded quickly to my messages but stayed on top of things and offered multiple solutions to my situation. Beyond what anyone would expect, Steph expressed concern and understanding with kindness. Companies with people who are kind may or may not have a product that meets your needs, but doing business with this company is something that I would confidently recommend.

Respuesta de Buytavio
Ivie was incredible
Ivie was an incredible help with my order! Thank you for your kindness and understanding while helping me!

Respuesta de Buytavio
Louren IS customer service!
Louren was helpful and polite, and she was able to process my request. Great customer service!

Respuesta de Buytavio
It took too long to get confirmation of…
It took too long to get confirmation of cancel subscription but I have to say they do get right back to you and try to make you feel better while they put you off.

Respuesta de Buytavio
Steph listening to a cry for help-- I…
Steph listening to a cry for help-- I thank you

Respuesta de Buytavio
Glide assist very helpful very prompt…
Glide assist very helpful very prompt response

Respuesta de Buytavio
I have found Louren to be an…
I have found Louren to be an exceptional personal representative for Tavio. I find this company to have a quality product in Castor Oil. I accidentally got on auto subscription and received an order I did not need. Being retired and on a fixed income I contacted the company and inquired about changing that status. Louren is the representative that contacted me. We have worked out an agreeable solution for both the company and for me. It is a win win. Louren has been a gracious and understanding company representative and it's been a pleasure working with her. Thank you Louren for your reciprocating kindness. I'm feeling the love from Tavio. When next I need castor oil Tavio is the company I will contact. Warm regards, Linda

Respuesta de Buytavio
I am extremely grateful for how…
I am extremely grateful for how everything has been handled. Outstandingly professional!!!!

Respuesta de Buytavio
The customer support was quick and…
The customer support was quick and professional.

Respuesta de Buytavio
Thus company are crooks they took more…
Thus company are crooks they took more money out my bank when I did not subscribe they have not replied to any emails..the oil is toxic watery and smells like baby oil they should be shut down and fined for all there lies
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