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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The order took so long to ship that I decided to cancel it. I contacted the company via their e-mail and explained the issue, they responded that same day and initiated a refund back to my CC. I rec... Ver más

Valorada con 5 estrellas sobre 5

Thank you Albey for taking care of canceling my subscription. Due to death in family I have not been able to try out my initial order and appreciate that you were able to cancel my subscription I o... Ver más

Valorada con 5 estrellas sobre 5

Apparently, there was a glitch in their system which put me in autoship of one of their products which I previously ordered. I contacted them immediately and Steph was very kind and efficiently solved... Ver más

Valorada con 2 estrellas sobre 5

Their castor oil has the smell and consistency of baby oil. Its white and very water like. Normal castor oil is MUCH thicker, tinted yellow. Besides taking over 2 months to arrive after ordering,... Ver más

La empresa ha respondido


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3,9

Muy bueno

TrustScore: 4 sobre 5

220 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 85% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

I appreciate your excellent service

I appreciate your excellent service, Aldin.
Thank You.

14 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Magi,

Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad to hear that Aldin was able to provide you with excellent service and support throughout your experience with us.

Your appreciation means a lot to our team, and feedback like yours motivates us to continue delivering the best possible care to every customer. We’ll be sure to pass your kind message along to Aldin.

Thank you again for your support and recommendation!

Warm regards,
Tavio

Valorada con 1 estrellas sobre 5

THEY FRAUDULENTLY BILLED ME

I ordered for the packs, but now I don't even trust them as healthy for my body because of the rest of my experience. Tavio subscribed me to ordering more castor oil, which I did not approve. The castor oil sent with my original (only) purchase, has a scent and does not feel like castor oil. I won't use it because I don't think it is castor oil. They billed my card for more castor oil for a subscription, which I never agreed to. I tried to immediately to cancel the order but they said it was already sent, and offered a discount. It took multiple days for them to respond and they are not refunding my money as requested. I again stated I do not want the product and to please refund my money. They offered more of a discount (20%) which I DO NOT WANT. I again sent my request for a refund. Today I received the oil. I have not opened it. Because I want to send it back to them at their expense. The amount of oil, 4-5 ounces, IS LITERALLY NOT WORTH WHAT THEY BILLED. $78 FOR 4 ONUCES. nope. DO NOT BUY FROM THIS SCAMMING, FRAUDULENT COMPANY.

5 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

They helped me cancel the auto ship…

They helped me cancel the auto ship without hesitation. I’ve not had time to use the product yet but I will soon.

15 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Ricardo,

Thank you for sharing your experience with us. We’re glad we could help you cancel the auto-ship quickly and without any hassle, and we truly appreciate your feedback regarding the process.

We completely understand that life gets busy, and there’s no pressure at all when it comes to trying the product. We hope that once you have the opportunity to use it, it meets your expectations and becomes a great addition to your routine.

Thank you again for giving us the chance to assist you. We’re always here if you have any questions or need support in the future.

Warm regards,
Tavio

Valorada con 5 estrellas sobre 5

they were very receptive to my email…

they were very receptive to my email and even gave me a 15% return on an item I had purchased. Great customer service.

15 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Rebecca,

Thank you so much for your kind feedback! We’re glad to hear our team was receptive to your concerns and able to assist you promptly. We’re also happy we could provide the 15% return adjustment on your purchase.

Your support means a lot to us, and we truly appreciate you taking the time to share your experience. Thank you for recognizing our customer service team!

Warm regards,
Tavio

Valorada con 5 estrellas sobre 5

I contacted customer service

I contacted customer service to complain about amount charged to my credit card for another shipment which I had not ordered. Alpin replied and gave me good news. They gave me full refund which is appreciated in these hard financial times.

15 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Jos,

Thank you for sharing your experience with us. We sincerely apologize for the unexpected shipment and the concern caused by the charge to your card. We understand how frustrating this situation can be, especially during difficult financial times.

We’re very glad Aldin was able to assist you quickly and provide a full refund. Our team always strives to resolve concerns with care and understanding, and we truly appreciate your kind feedback.

Thank you again for giving us the opportunity to make things right.

Warm regards,
Tavio

Valorada con 1 estrellas sobre 5

You did not refund me as I sent you two…

You did not refund me as I sent you two emails saying that I did not order this product on autoship. I don’t want the 2nd bottle. I want to send back and get my money refunded. Please contact me with how and where I can return it and get my refund.
Thank you,
Teresa Smith

5 de abril de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Teresa,

We sincerely acknowledge your concerns regarding the unwanted autoship order and the second bottle, and we’re sorry for the frustration this has caused.

To make things right, we have reviewed your account in our system and processed a full refund for the item in question. Please be assured that the refund has been issued to your original payment method and may take some time to reflect depending on your bank’s processing times. We have also ensured that your account is updated so that no further recurring or autoship orders will be generated going forward.

You do not need to take any further action at this time, as everything has been handled on our end.

We appreciate you bringing this to our attention and thank you for your patience. We hope this resolution helps restore your confidence in us, and we would be grateful for the opportunity to serve you better in the future.

Warm regards,
Tavio

Valorada con 1 estrellas sobre 5

Not certified organic

Not certified organic. 2 month ship time. Castor oil is clear and has perfume in it…almost like baby oil. They will let you return the item but you have to pay to ship it overseas. I was told it would save me more money to just get a 30% refund instead of paying to ship it back. Not made in the US. The story online…I don’t buy it. This company is misleading consumers with its products and providing false claims about refunds. The customer service is responsive, however I question whether it’s AI honestly. I tried to cancel numerous times and then I’d still get an auto ship email which I never signed up for. They also stored my credit card even after I “cancelled” with them.
I will never buy anything from this company and caution you also. By the way, they will respond very cordially to each of these reviews…very innocent to try to gain your trust.

15 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

The castor oil is white and smells like…

Update: The company did reach out to me once this review was posted. They did refund the charges. I am just sorry that it had to go this far before they were willing to do something. One would think that 4 emails would have been enough. However, the subscription is now cancelled and the money refunded.
Previous review: The castor oil is white and smells like baby oil. As far as I'm concerned, it's not real castor oil. I have also tried to contact customer service multiple times to cancel any future orders and have received zero response. This company is fraudulent. Do not buy from them!!

10 de mayo de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Steph worked for both the company and…

Steph worked for both the company and the customer. Responding to my needs,working to realize them. While trying to keep the account. Resolving The Issue In a Professional Manner. Thank You

14 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Larry,

We truly appreciate you highlighting Steph’s effort in working closely with both your needs and the company’s process. We’re glad to hear that she was able to respond to your concerns, work toward a resolution, and handle the situation in a professional and balanced manner while still prioritizing your experience.

Your comments mean a lot, and we’re pleased that the outcome met your expectations. We remain committed to providing clear communication, fair support, and a positive experience for all our customers.

Warm regards,
Tavio

Valorada con 5 estrellas sobre 5

Steph was great and so lovely and…

Steph was great and so lovely and helpful with resolving my order. Thanks Steph

15 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Steph,

Thank you so much for your kind words! We’re truly happy to hear that Steph was able to assist you and help resolve your order concerns quickly and smoothly. Providing friendly and helpful support is always our goal, and feedback like yours means a lot to us.

We greatly appreciate you taking the time to share your experience, and we’ll be sure to pass along your compliments to Steph. Thank you again for choosing us!

Warm regards,
Tavio

Valorada con 5 estrellas sobre 5

The customer service was personal

The customer service was personal. A real human, Steph, not only responded quickly to my messages but stayed on top of things and offered multiple solutions to my situation. Beyond what anyone would expect, Steph expressed concern and understanding with kindness. Companies with people who are kind may or may not have a product that meets your needs, but doing business with this company is something that I would confidently recommend.

14 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi,

Thank you so much for sharing your experience with us. We truly appreciate your kind words and are so glad to hear that Steph was able to provide the personal support, quick communication, and thoughtful solutions you deserved throughout the process.

At our company, we understand how important it is for customers to feel heard, supported, and treated with genuine care. It means a great deal to know that Steph’s kindness, understanding, and dedication made such a positive impact on your experience.

Your recommendation and feedback are sincerely appreciated, and we’re grateful for the opportunity to assist you. Thank you again for taking the time to share your experience with other customers.

Warm regards,
Tavio

Valorada con 5 estrellas sobre 5

Ivie was incredible

Ivie was an incredible help with my order! Thank you for your kindness and understanding while helping me!

12 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Kalean,

Thank you so much for taking the time to share your experience! We’re truly grateful for your kind words and are so happy to hear that Ivie was able to provide the help, understanding, and support you needed with your order. We understand how important it is to feel heard and taken care of, and we’re glad Ivie made the process a positive one for you.

Your feedback means a great deal to our team, and we’ll be sure to share your appreciation with Ivie. We’re committed to providing caring and reliable customer service, and it’s wonderful to know your experience reflected that. Thank you again for your support and for allowing us the opportunity to assist you!

Warm regards,
Tavio

Valorada con 5 estrellas sobre 5

Louren IS customer service!

Louren was helpful and polite, and she was able to process my request. Great customer service!

14 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Shannon,

Thank you for sharing your experience. We’re pleased to hear that Louren was helpful, polite, and able to efficiently process your request. Providing clear and supportive assistance is always our priority, and it’s great to know this was reflected in your interaction.

We truly appreciate your kind feedback and are glad you had a positive customer service experience with us. Your comments mean a lot and help reinforce the standard of service we strive to deliver to all customers.

Warm regards,
Tavio

Valorada con 5 estrellas sobre 5

It took too long to get confirmation of…

It took too long to get confirmation of cancel subscription but I have to say they do get right back to you and try to make you feel better while they put you off.

4 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Jan,

Thank you for sharing your experience. We’re sorry for the delay in confirming your subscription cancellation and understand your frustration with the process.

We also hear your concern about communication during support interactions. While our team aims to be responsive and helpful, we recognize that in your case the resolution did not feel as timely or clear as it should have been.

Your subscription has been fully canceled, and no further orders will be processed. We appreciate your feedback as it helps us improve the overall customer experience.

Warm regards,
Tavio,

Valorada con 5 estrellas sobre 5

Steph listening to a cry for help-- I…

Steph listening to a cry for help-- I thank you

14 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Sharon,

Thank you so much for your kind words and for sharing your experience with Steph. We’re truly glad you felt heard and supported during a difficult moment.

Providing compassionate and understanding support is very important to us, and we’ll be sure to share your appreciation with Steph. Your feedback means a lot to our team.

Thank you again for your trust and support. We’re always here whenever you need us.

Warm regards,
Tavio

Valorada con 5 estrellas sobre 5

Glide assist very helpful very prompt…

Glide assist very helpful very prompt response

14 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Gip,

Thank you so much for your kind words and for sharing your experience with Glide Assist. We’re truly glad to hear that you found our team very helpful and prompt in responding to your concerns.

Providing fast, reliable, and supportive assistance is always our goal, and feedback like yours means a lot to both our team and future customers. We sincerely appreciate your support and look forward to assisting you again whenever you need us.

Warm regards,
Tavio

Valorada con 5 estrellas sobre 5

I have found Louren to be an…

I have found Louren to be an exceptional personal representative for Tavio. I find this company to have a quality product in Castor Oil. I accidentally got on auto subscription and received an order I did not need. Being retired and on a fixed income I contacted the company and inquired about changing that status. Louren is the representative that contacted me. We have worked out an agreeable solution for both the company and for me. It is a win win. Louren has been a gracious and understanding company representative and it's been a pleasure working with her. Thank you Louren for your reciprocating kindness. I'm feeling the love from Tavio. When next I need castor oil Tavio is the company I will contact. Warm regards, Linda

14 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi,

Thank you for sharing your experience and for your kind words. We’re glad we could assist with the accidental auto-subscription and the unexpected order, and we truly appreciate your openness about your situation as a retired customer on a fixed income. It’s important to us that concerns like these are handled with care and understanding.

We’re especially happy to hear that Louren was able to support you and help reach a solution that worked well for you. Your feedback about her professionalism and kindness means a lot, and we’re grateful for your trust in Tavio and our castor oil product. We look forward to serving you again whenever you need us in the future.

Warm regards,
Tavio

Valorada con 5 estrellas sobre 5

I am extremely grateful for how…

I am extremely grateful for how everything has been handled. Outstandingly professional!!!!

14 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Christopher

Thank you so much for your kind words and for sharing your experience with us! We’re truly grateful for your patience and appreciate the opportunity to assist you every step of the way.

Providing professional, caring, and reliable support is always our goal, so it means a lot to know that we were able to make things right for you. Your feedback and support are greatly appreciated, and we look forward to continuing to serve you in the future!

Warm regards,
Tavio

Valorada con 5 estrellas sobre 5

The customer support was quick and…

The customer support was quick and professional.

14 de mayo de 2026
Opinión espontánea
Logotipo de Buytavio

Respuesta de Buytavio

Hi Teri,

Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad to hear that our customer support team was able to assist you quickly and professionally.

Providing prompt, helpful, and caring support is always our goal, and your feedback means a lot to both our team and future customers considering our products.

We sincerely appreciate your support and look forward to assisting you again whenever needed!

Warm regards,
Tavio

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