The order took so long to ship that I decided to cancel it. I contacted the company via their e-mail and explained the issue, they responded that same day and initiated a refund back to my CC. I rec... Ver más
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Consulta las opiniones de los clientes
Their castor oil has the smell and consistency of baby oil. Its white and very water like. Normal castor oil is MUCH thicker, tinted yellow. Besides taking over 2 months to arrive after ordering,... Ver más
La empresa ha respondido
Thank you Albey for taking care of canceling my subscription. Due to death in family I have not been able to try out my initial order and appreciate that you were able to cancel my subscription I o... Ver más
La empresa ha respondido
Apparently, there was a glitch in their system which put me in autoship of one of their products which I previously ordered. I contacted them immediately and Steph was very kind and efficiently solved... Ver más
La empresa ha respondido
3,9
Muy bueno
227 opiniones
Ha contestado el 85% de las opiniones negativas
Suele responder en menos de 1 semana
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Appreciate
Appreciate the quick response and informative information. Was confused about tracking info. One said it was delivered and one said it was in transit. Thank you for helping me with that part of the information requested.
13 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Sheila,
Thank you for your patience and understanding. We sincerely apologize for the confusion caused by the conflicting tracking updates showing both “delivered” and “in transit.” We completely understand how frustrating that must have been, and we’re glad we could help clarify the shipment status for you.
We truly appreciate your kind words about our support team and are happy we could provide the information you needed. If you ever need anything else, we’re always here to help.
Warm regards,
Tavio
Respuesta de Buytavio
Hi Niki,
Thank you so much for sharing your feedback. We truly appreciate you taking the time to let us know about your experience. We understand how important it is to receive timely and helpful support, and we’re glad Louren was able to assist you throughout the process.
Your kind words mean a lot to our team, and we’ll be sure to share your appreciation with Louren. We’re committed to providing the best possible service and support to all of our customers.
Thank you again for your trust and support. We look forward to serving you again in the future.
Warm regards,
Tavio
Clyde was very responsive and…
Clyde was very responsive and appreciated. Though I tried to cancel my shipment, it was already en route. Clyde, I am sure, did all he could within the company guidelines. Thank you!
12 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Michele,
Thank you for sharing your experience. We completely understand how frustrating it can be when a cancellation request comes in after an order has already been processed and shipped. We truly appreciate your patience and understanding throughout the situation.
We’re very glad to hear that Clyde was responsive and supportive while assisting you. Our team always aims to help as much as possible within company guidelines, and your kind words mean a lot. Thank you again for your feedback and support.
Warm regards,
Tavio
Ivie was quick to respond & very…
Ivie was quick to respond & very willing to work with me to resolve the problem. Very satisfied!
12 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Patricia,
Thank you so much for your kind words and for sharing your experience with us! We’re very happy to hear that Ivie was quick to respond and willing to work with you to resolve the issue. Providing helpful, attentive support and making sure our customers feel taken care of is always our priority.
We truly appreciate your patience and understanding throughout the process, and we’re grateful to know you’re very satisfied with the resolution. Your feedback means a lot to our team, and we look forward to serving you again in the future!
Warm regards,
Tavio
The product I purchased is high quality…
The product I purchased is high quality from my perspective. Also, Glide was very helpful and kind with my only concern.
12 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Deb,
Thank you so much for your thoughtful feedback. We’re truly happy to hear that you’re pleased with the quality of the product and that Glide was able to assist you with kindness and care. Your support and positive words mean a great deal to us, and we’ll be sure to share your appreciation with Glide.
Thank you again for choosing us and for taking the time to share your experience!
Warm regards,
Tavio
This castor oil product is beautiful.
This castor oil product is beautiful.
Staff member Mitch is very helpful and professional.
11 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi,
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re loving the castor oil product and that it met your expectations.
We also truly appreciate your kind words about Mitch. Providing helpful and professional support is very important to us, and we’ll be sure to pass along your recognition to him. Thank you again for your support and for sharing your experience with others!
Warm regards,
Tavio
Clyde assisted me so helpfully and…
Clyde assisted me so helpfully and graciously. Absolutely great customer service. Thank you, Clyde...and Tavio.
10 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Jane,
Thank you fro taking the time to share your feedback.
We truly appreciate your kind words and are glad to hear that Clyde was able to assist you so helpfully and graciously. We’ll also be sure to pass along your appreciation to Tavio as well. It’s always rewarding for the team to know their support made a positive difference in your experience.
We're grateful for your recognition of our customer service, and we look forward to continuing to serve you in the future.
Warm regards,
Tavio
Thanks to Glide for being so supportive
Thanks to Glide for being so supportive
12 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Maria,
Thank you so much for your kind words and for sharing your experience with Glide. We’re truly happy to hear that you felt supported throughout the process, as providing caring, reliable, and responsive customer service is always our goal.
You feedback means alot to our team and we greatly appreciate you ttakin the time to leave a review. If you ever need anything in the future, please don’t hesitate to reach out. We’re always here and happy to help
Warm regards,
Tavio
Beware and please read the negative reviews here
Hi everyone,
I have wrote a review last week named Liezel about this scammers buytavio, and if you noticed they have a responsed like the rest of the reviews here to look themselves good but don’t really do anything. Since they have charged the amount in my credit card of the oil I didn’t buy, I have sent them emails and asked to refund the amount and stop whatever it is they have done or doing..,charged happened in May 7 until now no response in my email but they have responded here in my review to sound them good. Today I just find it out weird through checking the invoice in the email sent to me on the 7th of May, appears the credit card number ending in 4digits recorded is not my credit card number. I checked my subscription in my phone setting as through my research it said that unauthorised or hidden subscriptions done by merchant normally appears in your phone by checking through Settings in your Apple ID then Subscriptions. Nothing appears that I am subscribe from them.
I went to their website and they have this “manage subscription”. If you click on it, it asks your email address and ask you to press Send. Then it gives you notification to check your email and the link on their email which is clicking a link nowadays is a big “no no”.
I am writing this to warn buyers online of purchasing from this merchant.
7 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Liezel,
We’re sorry to hear about your experience and understand your concerns regarding unexpected charges, subscription issues, and difficulty reaching support. We take this seriously and apologize for the frustration this has caused.
Please contact us at info@buytavio.com with your order details so we can review your case and assist with a refund and resolution as quickly as possible.
We regret the inconvenience and hope to have the opportunity to resolve this and restore your trust in the future.
Warm regards,
Tavio
Many thanks to Louren for excellent…
Many thanks to Louren for excellent customer service and for cancelling my subscription promptly
11 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Kirsty,
Thank you so much for your kind feedback. We're very happy to hear that Louren was able to provide you with excellent customer service and assist with cancelling your subscription promptly.
We understand how important it is for our customers to have their concerns handled quickly and smoothly, and we’re glad Louren was able to make the process easy and stress-free for you. Your appreciation means a lot to us, and we truly value your support.
Warm regards,
Tavio
A great product
A great product. Annoying auto subscribe which I hadn’t realised was activated but nicely sorted by Ana with a prompt reply and cancel so I didn’t have to cancel my bank cards. Thank you
7 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Steph,
Thank you so much for sharing your experience. We truly appreciate your honest feedback and understand how frustrating it can be to discover an auto subscription you weren’t expecting. We’re glad Ana was able to step in quickly, resolve the issue promptly, and give you peace of mind without the added stress of having to cancel your bank cards.
It's wonderful to hear that you’re enjoying the product overall, and we’re grateful for your patience and understanding throughout the process. If you ever need any further assistance, our team is always here and happy to help. Thank you again foryour support!
Warm regards,
Tavio
Respuesta de Buytavio
Hi,
We’re glad to hear that you had a great experience and that Ivie was able to support you. It’s always our goal to provide responsive and helpful service, and it’s wonderful to know this was reflected in your interaction.
We truly appreciate your kind words and support. If you ever need anything in the future, our team will be more than happy to assist you again.
Warm regards
Tavio
This is a company that will defraud you and take your money with no discourse
This store makes it impossible to contact them. They place orders and subscribe you without permission and you have no way of contacting them as they provide false links that go no where. I was introduced to them through shop pay and can’t even negate them with Shop pay which I will no longer use. Had to call bank and report fraud and close down my card. They defrauded me out of $45 dollars which is a lot for a product not requested.
11 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Liz,
We’re truly sorry to hear about your experience and understand how frustrating and upsetting it is to feel misled, unable to reach support, and unexpectedly charged. We take concerns about unauthorized orders and subscriptions very seriously, especially when they have caused financial stress and inconvenience, such as having to contact your bank and cancel your card.
We would like the opportunity to look into this properly and make things right for you. We’re able to locate and review your account details to investigate what happened and process any eligible refunds. Please reach out to us directly at info@buytavio.com so our team can assist you promptly and resolve this matter as quickly as possible. We’re here to help and want to ensure this is fully addressed.
Warm regards,
Tavio
Christa was great and helpful all is…
Christa was great and helpful all is good. Thanks
10 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Robert,
Thank you so much for your kind words and for taking the time to share your experience! We’re very happy to hear that Christia was able to assist you and provide the help and support you needed.
Our team always strives to deliver the best possible customer experience, so it truly means a lot to receive feedback like yours. We’re glad everything worked out well and that all is good on your end.
Thank you again for your support, and we look forward to serving you again in the future!
Warm regards,
Tavio
Stpeh was really nice
Stpeh was cordial, professional and handled things to my satisfaction promptly.
1 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi,
Thank you so much for your kind feedback. We truly appreciate you taking the time to share your experience.
We're very happy to hear that Steph was able to assist you promptly while remaining cordial and professional throughout the process. Providing efficient support and making sure our customers feel heard and satisfied is always our goal.
Your feedback means a lot to us, and we’re grateful for the opportunity to assist you. If you ever need anything else in the future.
Warm regards,
Tavio
Steph was very helpful.
Steph was very prompt and courteous in replying back to my requests. I really appreciated not having to waste time trying to find where and who to speak with to take care of my business also it was great to get everything taken care of so quickly.
10 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Donna,
Thank you so much for your kind feedback. We’re glad to hear that Steph was prompt, courteous, and able to assist you quickly and efficiently.
Providing a smooth and hassle free experience is always our goal, and we truly appreciate you taking the time to share your experience with us. Please feel free to reach out anytime if we can help again in the future!
Warm regards,
Tavio
Steph took my concerns and took care of…
Steph took my concerns and took care of them and set me at ease
10 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Cher,
We're really glad to hear that Steph was able to take your concern seriously and help put your mind at ease. It’s always our goal to make sure every issue is handled promptly and with care, so you feel supported throughout the process. Your feedback shows that Steph was able to do exactly that, and we truly appreciate you taking the time to share your experience.
Thank you again for highlighting the support you received. We understand how important it is to feel heard and reassured when concerns come up, and we’re happy Steph was able to resolve things for you effectively. If you need anything further in the future, we’re always here to help.
Warm regards,
Tavio Team
Fake castor oil
The castor oil I received the bottle wasn't full, smells like perfume, is clear, and very liquid (unlike real castor oil). I was put on a subscription plan even though I only ordered one. It took over 2 weeks to get my product and I got it right before I went on vacation for 2 weeks and it was during this time the next product shipped before I was even able to try it. Terrible.
10 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Erica,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We understand your concerns regarding the product quality (including the scent, consistency, and packaging), the delay in delivery, and the frustration caused by the subscription and the timing of the subsequent shipment while you were away. This is not the experience we aim to provide, and we take your feedback seriously.
We’d like to look into this right away and make things right for you. If it’s okay with you, we can review your account in full, cancel any remaining subscription activity, and process the appropriate refunds. Please email us at info@buytavio.com so our team can assist you directly and resolve everything as quickly as possible.
We appreciate the opportunity to address this for you and hope to restore your confidence in our service.
Warm regarding
Tavio
Buyer Beware!!!!
Buyer Beware!!!!
Said US product. But mailed from China???? Said delivered a month later in the afternoon to my mailbox. My mail comes in the morning and I was home and saw mail delivered that morning.. no product. Had to ask multiple times to get my money back and only after threatening legal action.
25 de marzo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Annette,
We sincerely apologize for the frustration and disappointment you experienced with your order. We understand how upsetting it was to receive delivery confirmation despite not receiving the package, especially after the long wait and repeated follow-ups regarding your refund.
To make things right, I’ve gone ahead and processed a full refund for your order. We truly appreciate your feedback and regret that your experience did not meet expectations. Thank you for your patience, and we wish you all the best moving forward.
Warm regards,
Tavio
I have returned one full bottle and a…
I have returned one full bottle and a portion of another! I am expecting a refund! Thank you! Linda Ludwick
10 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Linda,
Thank you for reaching out and for returning the items. We understand your concern regarding the refund, and we appreciate your patience throughout the process.
We’ve gone ahead and reviewed everything on our end, and we’re glad to confirm that your refund has now been processed successfully. Please allow a few business days for the funds to reflect back to your original payment method, depending on your bank or payment provider.
We truly appreciate the opportunity to make this right. If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope to regain your trust and provide you with a much better experience in the future.
Warm regards,
Tavio
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