Thank you Albey for taking care of canceling my subscription. Due to death in family I have not been able to try out my initial order and appreciate that you were able to cancel my subscription I o... Ver más
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Consulta las opiniones de los clientes
Apparently, there was a glitch in their system which put me in autoship of one of their products which I previously ordered. I contacted them immediately and Steph was very kind and efficiently solved... Ver más
La empresa ha respondido
The "castor oil" is very thin and smells like it has fragrance added though none is claimed. I've used organic pure castor oil before, this consistency is very different. THEN I was surprised to have... Ver más
La empresa ha respondido
I have been dealing with a lot of online orders lately and a lot of of them. I have not been very happy with! But I have to say that this online company is far as superior to everyone else! I decided... Ver más
La empresa ha respondido
4,0
Muy bueno
255 opiniones
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 1 semana
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Kris was very helpful with, resolving my subscription issue
Kris was very helpful with communication, follow-up and resolution of my query. Thank you Kris for a smooth process
8 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Leah,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that Kris was able to assist you with clear communication, consistent follow-up, and a smooth resolution to your concern.
Providing excellent customer support is very important to us, and your feedback means a lot to our team. We’ll be sure to share your appreciation with Kris.
Thank you again for your support, and please don’t hesitate to reach out if you ever need assistance in the future.
Warm regards,
Tavio
I had a very good experience with a…
I had a very good experience with a customer service rep at Tavio named Juliene. She was patient and helped solve my issue efficiently. I appreciated her time and effort.
7 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Laurie,
Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that Juliene was able to assist you patiently and resolve your concern efficiently.
Providing helpful, caring, and reliable support is very important to us, and we’re happy to know Juliene made such a positive impression through her time and effort. We’ll be sure to share your feedback with her and the rest of our team.
Thank you again for choosing Tavio. We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Tavio
auto ship
I ordered thinking it was organic Castor Oil but it does have a scent, the ingredients don't show fragrance.
Now I'm concerned about the castor oil quality.
the wrap is way too heavy,not practical.
The Castor Oil is over priced.
Is it true the product is from China?
Amazon is a lot less money.
I also was auto- charged, I did not know they had that on the 1st order.
I would like to return the 1st order.
I sent several emails & have not heard back as yet.
I will have to contact my credit card company.
this has discouraged me from ordering online.
Automatically charging is no way to build trust.
I hope to hear back soon from Tavio customer service so my credit card Does Not get charged again.
7 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Kathy,
Thank you for reaching out and for sharing your concerns. I sincerely apologize for the issues you experienced regarding the product expectations, scent, packaging, pricing, auto-charge, and the delay in response, as well as the impact this has had on your trust.
I have gone through your request and can confirm that a full refund has been processed, and your subscription has been cancelled immediately so you will not be charged again.
I’m truly sorry again for the inconvenience this has caused. We appreciate your feedback and hope to have the opportunity to serve you better and regain your trust in the future.
Warm regards,
Tavio
Great help with Juliene
Juliene was so helpful and efficient. It was a pleasure having her to assist!
5 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Samantha,
Thank you so much for your wonderful feedback and for taking the time to share your experience with us! We’re truly delighted to hear that Juliene was able to provide you with such helpful, efficient, and attentive assistance. Knowing that she made your experience smooth and pleasant means a great deal to our team.
At Tavio, we always strive to provide customer service that is friendly, professional, and supportive, so it’s incredibly rewarding to know that Juliene delivered exactly that during your interaction. We’ll be sure to personally share your kind words with her, as recognition like this truly motivates our team to continue giving their very best every day.
Thank you once again for your trust, support, and thoughtful review. We sincerely appreciate you being part of the Tavio family, and we look forward to assisting you again whenever you need us!
Warm regards,
Tavio
I ordered a castor oil & wrap bundle…
I ordered a castor oil & wrap bundle which is fine. I’ve just been charged again for a new order which I never requested. Im so sick of these sites adding you to subscriptions you’ve never requested.
7 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Alexandra,
I’m really sorry to hear about the unexpected charge and how frustrating this has been. I understand your concern, especially when it feels like a subscription was added without clear intent.
I’ve checked your account and confirmed the recent charge was connected to an active subscription from your original order. I’ve now canceled it so no further charges will be made.
I’ve also initiated a refund request for the recent charge. You should see the funds returned to your original payment method within a few business days, depending on your bank.
We appreciate your feedback. It’s important and helps us improve how we communicate subscription terms more clearly.
Warm regards,
Tavio
I ordered two bottle of castle oil two…
I ordered two bottle of castle oil two months ago. No subscription at all. And then I get a notice of another two bottles coming at a dearer price which I never ordered. I have sent lots of emails messages but no reply. I will never use these people again. Not happy.
6 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Tammy,
Thank you for reaching out, and I’m very sorry for the inconvenience and frustration caused by the unexpected order and lack of response. I understand how concerning this must be.
I want to confirm that we have processed a full refund for the charges and cancelled the subscription linked to your account. No further recurring or unwanted orders will be placed going forward.
We regret that this was your experience and appreciate you bringing it to our attention. If you need any further assistance, we’re here to help.
Warm regards,
Tavio
How to cancel
I have received an email about an order being shipped because of a subscription, I did not sign up for a subscription. I like to buy product as I need and not on a subscription. The website has me going in circles with emails trying to cancel subscription. No one has replied to me. I guess the next step will be to call bank and block. Does anyone have a phone number where I can speak to an actual person?
5 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi,
We understand how frustrating it can be to feel enrolled in a subscription unexpectedly and to have difficulty reaching support. Your concerns are completely valid, and we want to make sure this gets resolved for you as quickly as possible.
Please send us the email address associated with your order or contact us directly at info@buytavio.com so we can review your account, make things right, and assist with any refund concerns promptly. Our team is here to help.
Warm regards,
Tavio
Customer service
Juliene was very helpful with getting my refund. Thank you‼️
6 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Libby,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re very glad to hear that Juliene was able to assist you with your refund and provide the support you needed.
We truly appreciate your patience throughout the process, and your feedback means a lot to our team. We’ll be sure to share your compliments with Juliene, as she’ll be happy to know her assistance made a positive difference.
Thank you again for your support, and we hope to provide you with an even better experience in the future.
Warm regards,
Tavio
Tavio put me on a SUBSCRIPTION
Tavio put me on a subscription, unknown to me. They have reached out, and I have hope it will be resolved quickly.
5 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Jana,
We understand how frustrating it can be to feel enrolled in a subscription unexpectedly and to have difficulty reaching support. Your concerns are completely valid, and we want to make sure this gets resolved for you as quickly as possible.
Please send us the email address associated with your order or contact us directly at info@buytavio.com so we can review your account, make things right, and assist with any refund concerns promptly. Our team is here to help.
Warm regards,
Tavio
COMPLETE SCAM
COMPLETE SCAM
They set you up on an automatic subscription and now no one answers my emails!!! When i was inquiring before purchasing they answered right away and asked for a review before it even came in and thats how i knew something was weird....
I got charged 114 bucks for new oil thats not even organic!! it smells so fruity .. this is not organic !
DO NOT ORDER FROM HERE
6 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Katrina,
We’re sorry to hear about your experience and understand how upsetting it is to feel surprised by a charge or subscription, especially when expectations around purchasing and billing were not clear. We also hear your concerns regarding communication delays and the difficulty reaching support after your purchase, and we understand how frustrating that can be when you’re seeking assistance.
Regarding your comments about the product and its scent, we take all feedback seriously, including concerns about quality and product descriptions. We also want to clarify that subscriptions are intended to be transparent at checkout, but we regret if this was not clear in your case. Your experience is not what we want for our customers, and we encourage you to continue reaching out to our support team so we can properly review your account and help resolve your concerns.
Warm regards,
Tavio
I appreciate the great attention...
I appreciate the great and attentive customer service that Tavio provides to their customers. I would like to give special thanks to the professional and helpful customer service Tavio representative, Ana. Thank you Ana, for your quick and friendly response(s) to me regarding my recent correspondence(s) to Tavio. Thank you, Ana.
6 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Sonia,
Thank you for your kind words and for taking the time to share your experience.
We’re glad to hear that you found our customer service attentive and that Ana was able to assist you quickly and professionally. We will be sure to pass along your appreciation to her. She will be very pleased to hear your feedback.
We truly value your support and are always here if you need any further assistance in the future.
Warm regards,
Tavio
Good communication
I ordered castor oil a few months ago (no complaints about that one) but today I got an email thanking me for an order which I not make. Waiting for their email reply. This is unacceptable. I’ve had a similar experience with another company recently. This is a growing scam.Added update: Got a reply the following day. I’m pleased with the reply email from Steph the day after I emailed them and my order has been canceled and a refund is in the way. 5 stars for Steph!
6 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Nele,
Thank you for reaching out and for sharing your concern. I understand how unsettling it must feel to receive an order confirmation for something you did not place, especially given your previous experience with a similar situation elsewhere. Your concern is completely valid, and we take this very seriously.
We’ve carefully reviewed your account and can confirm that we have cancelled any active subscription linked to your details to ensure there are no further orders or charges moving forward.
We sincerely apologize for the inconvenience and the concern this has caused. We truly value your trust and appreciate you bringing this to our attention. If there’s anything else you need or if you have any further questions, we’re here to help.
Warm regards,
Tavio
Unauthorised Order on Bank Card
Bought a wrap and caster oil bottle. It arrived THREE months later. Thought that was the end. But now they’ve set me up with a monthly subscription supply of a small bottle of caster oil. The price for this is astronomical, AND this is a fraudulent order not requested nor authorised by me, Beware of this scam - it’s widespread.
Update;
Despite my demanding that this fraudulent transaction be cancelled BuyTavio have ignored it and shipped the item. MASSIVE FRAUD - DO NOT TRUST THIS COMPANY NOR ITS DELIVERY AGENT SHOPIFY.
Update 2:
BuyTavio have deliberately failed to respond to the fraudulent order. My bank account now shows payment has been made. I repeat that this order was not generated by me. Now I have to freeze my credit card and get a replacement. This will cause massive disruption to automated online payments and I will have to go through them and update them with a new account number. In all of my decades of online purchases I have never had an unauthorised order and payment as bad as this one. BuyTavio and Shopify are the very worst I have ever experienced. BOTH ARE GUILTY OF MASSIVE FRAUD. AVOID THEM BOTH LIKE THE PLAGUE.
4 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Cjb,
We’re very sorry to hear about the experience you’ve described, including the delayed delivery, unexpected subscription setup, and the concern regarding an unauthorised charge. We understand how distressing it is to see a payment processed that you believe you did not approve, especially when it affects your financial arrangements and requires you to take additional steps with your bank.
We take concerns about billing, subscriptions, and account activity very seriously. If a subscription was activated in error or without clear intent, this is not the standard we aim to uphold, and we understand your frustration regarding the lack of timely response. Issues like this should be resolved quickly and transparently, and we regret that your experience has not reflected that.
We also acknowledge your concerns regarding communication delays and the overall service experience. Your feedback has been escalated for further review so the matter can be investigated thoroughly, including the order history and subscription activity linked to your account. We appreciate you taking the time to highlight this, as it helps us identify and address breakdowns in process and customer support.
Warm regards,
Tavio
I am only giving two stars because of…
I am only giving two stars because of their dishonest subscription service. I do not recall ever seeing anything when I ordered that this is a subscription. $40 for a small bottle of castor oil seems expensive to me. They have ignored my emails so far. I also ordered their castor oil pack but it is heavy and bulky and I only was able to wear it to bed one night.
Update: I received a response via Trustpilot that they were going to credit me my subscription order. Today I received an email saying that they couldn't credit my order. Not sure what to believe?
Update 2: I sent Louren a screen shot of their original response and he has refunded me the full amount. Thank you Louren!
4 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi,
We understand your concerns regarding the subscription, pricing, lack of clarity at checkout, and the difficulties you experienced with both the product and the pack design. It’s also clear that our delayed response to your emails has added to your frustration, and we’re sorry for that experience.
To make things right, we have already processed a full refund for your order and cancelled your subscription so no further recurring charges or shipments will occur. We also recognize your feedback about the castor oil pack being bulky and not comfortable for extended use, and we will be sharing this with our product team for review and improvement.
We appreciate you taking the time to share your experience, as it helps us identify where we need to do better for all customers.
Warm regards,
Tavio
I ordered many products on Feb 15 and…
I ordered many products on Feb 15 and haven’t received them yet . Mitch is useless and the tracking number they gave me was stolen from USPS . I checked with the post office and the package I ordered was more than 3 ounces and that was the tracking number they gave me . This is a foreign company and they scam people !!! RUN donot order this product !! I have taken this up with my credit card company and they will
Deal with them…
15 de febrero de 2026
Opinión espontánea
Respuesta de Buytavio
Hi,
We’re truly sorry to hear about your experience and understand how frustrating it must have been to see an unexpected charge, especially when the subscription was not clearly communicated on your order. We also recognize how confusing it can be to see different billing names like tavio, buytavio, and sp tavio, and we sincerely apologize for the lack of clarity.
To ensure we’re looking at the correct account and resolving everything accurately, could you please email us using the same email address you used when placing your order at info@buytavio.com?
This will allow us to quickly locate your order details and confirm all actions taken, including your refund and subscription cancellation.
Warm regards,
Tavio
Julien was prompt
Julien was prompt, certeous and professional in response to my emails.
4 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Sonia,
Thank you for sharing your experience and feedback.
We truly appreciate your kind words about Julien being prompt, courteous, and professional in responding to your emails. We’re glad to hear your concerns were handled in a timely and respectful manner, as we strive to provide consistent and reliable support to every customer.
Your feedback means a lot to us and helps reinforce the standards we aim to maintain across our team. If there’s anything further you need assistance with, we’re always here to help.
Warm regards,
Tavio
Service & product are exceptional!
I am very happy with the product I received from Tavio. When I needed to reach out for some assistance, Steph was professional, helpful and quick to respond. Thank you from a very satisfied customer!!!
5 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Vanda,
Thank you for sharing your experience with us. We’re very pleased to hear that you are happy with your Tavio product and that everything met your expectations.
We also appreciate your recognition of Steph’s support. She will be glad to know her professionalism, responsiveness, and assistance made a positive difference for you. Providing timely and helpful service is something we strive for in every interaction.
Your feedback means a lot to our team, and it helps us continue to improve both our products and customer experience. We’re grateful for your support and are happy to have you as part of the Tavio community.
Warm regards,
Tavio
My original order arrived but the…
My original order arrived but the bottle of castor oil was broken.
I alerted Tavio and I have now received a replacement bottle.
Tavio and Mitch in particular were very pleasant to deal with.
5 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Jax,
We’re really sorry to hear that your original bottle of castor oil arrived broken, and we appreciate you taking the time to let us know about it. It’s great to hear that Tavio was able to assist you promptly and that a replacement has now been delivered to you.
We’re especially glad to hear your kind words about Tavio and Mitch. We’ll be sure to pass along your feedback to them, as it will mean a lot. Thank you again for your patience and for giving us the opportunity to make this right. We truly appreciate your support.
Warm regards,
Tavio
Ana an asset to your company
Ana was very kind, helpful and efficient. She made this process pleasant. A wonderful assest to your company!
5 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Andrea,
Thank you so much for your kind words! We're really glad to hear that your experience was smooth and pleasant, that’s exactly what we aim for.
Ana will be delighted to know her support made such a positive impact. We truly appreciate you taking the time to share this, and we’ll be sure to pass your feedback along to her.
If there’s ever anything else you need, we’re always here to help.
Warm regards,
Tavio
Had a little rough patch but we got…
Had a little rough patch but we got through it and everything is all good! Thank you so much for everything and all your help!
5 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Deborah,
Thank you for your kind words and for sticking with us through that rough patch. We truly appreciate your patience while we worked to get everything sorted for you.
We understand how frustrating those moments can be, and we’re really glad we were able to turn things around and leave you with a positive experience. Your feedback means a lot to us, and it helps reassure others that we’re here to support our customers every step of the way.
If you ever need anything in the future, please don't hesitate to reach out. We're always happy to help.
Warm regards,
Tavio
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