Thank you Albey for taking care of canceling my subscription. Due to death in family I have not been able to try out my initial order and appreciate that you were able to cancel my subscription I o... Ver más
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Consulta las opiniones de los clientes
Apparently, there was a glitch in their system which put me in autoship of one of their products which I previously ordered. I contacted them immediately and Steph was very kind and efficiently solved... Ver más
La empresa ha respondido
The "castor oil" is very thin and smells like it has fragrance added though none is claimed. I've used organic pure castor oil before, this consistency is very different. THEN I was surprised to have... Ver más
La empresa ha respondido
I have been dealing with a lot of online orders lately and a lot of of them. I have not been very happy with! But I have to say that this online company is far as superior to everyone else! I decided... Ver más
La empresa ha respondido
4,0
Muy bueno
255 opiniones
Ha contestado el 94% de las opiniones negativas
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I would never buy this product again
I would never buy this product again. I didn’t realize it shipped from China and it took over a month to receive my order. The worst part is while I waited I purchased handmade organic castor oil from Pretty Farm Girl. It’s thick. It isn’t scented. It’s bottled in an amber bottle - big bottle. What I received from Tavio is labeled organic castor oil. It cannot be true castor oil. It’s clear. It’s runny. And it smells like baby oil. The ingredients don’t show fragrance but it’s totally full of fragrance. This was a complete waste of time and money. The only good thing about it was waiting so long forced me to find a true and good source of castor oil packs.
4 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Ericka,
Thank you for sharing your details and feedback.
We sincerely apologize for the long shipping time and for the disappointment caused by the product not meeting your expectations, especially regarding its quality, texture, scent, and packaging.
We understand how frustrating this experience must have been. We’ve processed a full refund for your order, which should be reflected in your original payment method shortly, depending on your bank or card provider.
We truly appreciate your feedback, and we hope to have the opportunity to regain your trust in the future. We’re here if you need anything else.
Warm regards,
Tavio
This company is a scam
This company is a scam. First of all, I did make an order back in February and it took them 2 months to fulfill my order. I finally received my order but the castor oil that I received is everything but castor oil. It had a fragrance whereas it's written raw without fragrance on the bottle and it was obviously diluted in water...So basically I ended up not using it and throwing it out. A couple of months later, I noticed a transaction in my bank account saying that I bought a new bottle of castor oil. I never enrolled for a "monthly" contract with them so I messaged them to cancel this new order as I never made it myself....Still waiting for an answer at this point. Can't believe this world is full of scammers.
1 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Julien,
We’re very sorry for your experience. The long delay, receiving a product that didn’t match its description, and the unexpected charge are all completely valid concerns, and we understand how frustrating this must have been.
We’ve reviewed your case and have processed a full refund for the recent charge to make things right. Your account has also been updated to prevent any further unexpected orders, and your subscription if any has been fully canceled.
This is not the experience we want for our customers, and we’re taking your feedback seriously as we continue to improve. Thank you for bringing this to our attention.
Warm regards,
Tavio
Great product and customer service support
The customer service department is very helpful when I had a concern. Ana resolved it promptly.
I have found Tavio very helpful. I feel like I have a body detox during the night when I wear it.
4 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Susan,
Thank you for sharing your experience. We’re so glad to hear that our customer service team was able to support you when you had a concern and that Ana resolved everything promptly. Providing timely and helpful assistance is very important to us.
It’s also wonderful to know that you’re finding Tavio helpful and that it’s contributing to how you feel overall. Your feedback means a lot, and we truly appreciate you taking the time to share it with others
Warm regards,
Tavio
Customer service
I was confused about an order and had sent an email to customer service. Ana within minutes had answered my question. She was quick and had explained what the problem was and the solution. They have excellent customer service.
4 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Clavey,
Thank you for sharing your experience. We understand how confusing orders can be, and we appreciate you taking the time to reach out.
We're glad Ana was able to respond quickly, clearly explain the issue, and provide a solution that helped resolve your concern. Providing prompt, clear, and supportive service is something we always aim for, so it's great to know this came through in your experience.
Your kind feedback about our customer service truly means a lot, and we’ll be sure to pass it along to Ana and the rest of the team. If you ever need further assistance, we’re always here and happy to help.
Warm regards,
Tavio
DISHONEST
After purchasing a castor oil kit they took almost the same amount of money a month later. When queried they said it was an auto subscription. They use different versions of the TAVIO name, BUYTAVIO AND SP TAVIO. Instead of refunding me they want me to accept payment of this auto subscription that I never asked for. There was no mention of a subscription on my Order paperwork. They sent me an email asking me to subscribe to their mailing list. That is the only time I saw the word subscribe. Bad karma. They were getting away with it without being super greedy.
4 de abril de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Christina,
We’re truly sorry to hear about your experience and understand how frustrating it must have been to see an unexpected charge, especially when the subscription was not clearly communicated on your order. We also recognize how confusing it can be to see different billing names like tavio, buytavio, and sp tavio, and we sincerely apologize for the lack of clarity.
We’ve gone through your account carefully and have processed a full refund to make things right. We’ve also ensured that any active subscription has been canceled so you won’t experience any further charges moving forward.
We truly value your feedback and the opportunity to address this for you. We hope this resolution helps restore your trust in us, and we’d appreciate the chance to serve you better in the future.
Warm regards,
Tavio
I am giving 10 stars for support Mitch
I am giving five stars for support, most notably, Mitch. He addressed my concerns quickly as somehow I was put on automatic subscription. He not only canceled that subscription, he refunded money for the second shipment, which I didn’t know was attached to my first order. I only wanted one order. He straightened everything out, five stars to admit. As far as the product, Maybe get one shipment, however, much cheaper to get your own castor oil and wrap because that’s all it is, and it’s a bit pricey for that. But as far as mitch, I would give him 10 stars.
4 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Jc,
Thank you for your thoughtful and honest review. We understand how frustrating an unexpected subscription can be, and we’re really glad Mitch was able to quickly resolve everything, including canceling it and issuing your refund. Your kind words about his support mean a lot, and we will be sure to share them with him.
We also appreciate your feedback on the product and pricing. It is very helpful as we continue to improve. Thank you again for giving us the opportunity to make things right.
Warm regards,
Tavio
Kris was extremely professional and…
Kris was extremely professional and helpful.
The customer service was 5 star.
Very happy with it
The product is great too
18 de abril de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Sue,
Thank you so much for sharing your experience. We're truly glad to hear that Kris was able to assist you in a professional and helpful manner and that you received the level of customer service we aim to provide every time.
It’s also wonderful to know that you’re happy with the product itself. Feedback like yours means a lot to us and helps reassure other customers that they’re in good hands.
We appreciate your support and look forward to continuing to serve you and continuing to support you just as well in the future.
Warm regards,
Tavio
Customer service
Customer service : Terribly obnoxiously persistent to the point of borderline harassment. I had to ask 4 times to cancel over the course of a few days.
The product itself is good in containing some mess but you can get similar quality oil for so much cheaper. Just another emotional impulse predatory subscription revenue for you to set and forget and then have to fight more than you should have to.10/10 do not recommend.
2 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Jessie,
We’re very sorry to hear about your experience and understand your frustration with the repeated cancellation requests and subscription process. That is not the experience we want for our customers, and we appreciate you sharing your honest feedback.
While we’re glad the product itself was somewhat helpful, we completely respect your concerns regarding pricing and the difficulty of canceling. Please email us at info@buytavio.com so we can personally review your case, process any applicable refunds, and make things right.
We truly value your feedback and hope to have the opportunity to regain your trust in the future.
Warm regards,
Tavio
This was a reliable and trustworthy…
This was a reliable and trustworthy company to deal with!
28 de abril de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Molly,
Thank you for your kind words and for taking the time to share your experience. We truly appreciate your trust in us and are glad to hear you found our service reliable and trustworthy. Providing a smooth and dependable experience is very important to us, and it’s great to know we were able to meet your expectations.
Your feedback means a lot, and we look forward to continuing to serve you and other customers with the same level of care and commitment.
Warm regards,
Tavio
I had to pause my subscription
I had to pause my subscription and Ivie was a huge help getting that done, quickly and effortlessly.
3 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Teri,
Thank you for sharing your experience with us! We understand how important it is to have flexibility with your subscription, and we’re glad we could assist you in getting everything adjusted smoothly.
It’s wonderful to hear that Ivie was able to help you quickly and make the process effortless. We’ll be sure to pass along your kind words to her. She’ll truly appreciate it.
If you ever need anything else or have questions down the line, we’re always here to help. Thank you again for your feedback!
Warm regards
Tavio
Pausing auto renewal
Ivie helped me pause the auto renewal until I’ve had a chance to use the product to see if it works for me. I will decide in 90days if I want to continue with your product. Ivie was very prompt in her responses to me.
3 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Kim,
Thank you for sharing your experience.
We’re glad to hear that Ivie was able to assist you promptly and help you pause the auto-renewal while you take time to try the product. It’s completely understandable to want to evaluate how it works for you before making a long-term decision.
We appreciate your thoughtful approach and are here if you need any further support during your 90-day trial period or beyond.
Warm regards,
Tavio
Great product and it definitely helps…
Great product and it definitely helps my tummy. Ivie was unbelievably helpful and very professional in helping me with my orders.
Thank you 🙏
3 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Sarah,
Thank you for sharing your feedback. We’re glad to hear that the product is working well for you and supporting your needs.
We also appreciate your kind words about Ivie. It’s great to know you received helpful and professional assistance with your orders.
Your support means a lot to us, and we’re here if you need anything else in the future.
Warm regards,
Tavio
Quick Response
I was so impressed with how quickly Ivie returned my emails! Ivie also gave me next steps in how to find my package. That’s what I need, guidance, and Ivie was able to give it.
2 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Linda,
Thank you for taking the time to share your experience
We’re really pleased to hear that Ivie was able to respond to your emails so quickly and provide clear, practical guidance on how to track down your package. Knowing exactly what to do next can make a big difference, and it’s great that the support you received helped bring clarity to the situation.
We always aim to make communication smooth and helpful, so it’s wonderful to know that Ivie was able to deliver that for you. Your feedback means a lot to us and will certainly be shared with the team.
If you need anything further or have any other questions in the future, we’re always here to help.
Warm regards,
Tavio
Ordered over 3 months ago
Ordered over 3 months ago. Never received anything although the company said my package had been delivered on April 18th. Definitely a scam.
2 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Pamela,
We sincerely apologize for the frustration and disappointment caused by the delay and the confusion surrounding your order’s delivery status. We completely understand how upsetting it is to wait over 3 months without receiving your package, especially after seeing it marked as delivered. This is not the experience we want any customer to have.
To make things right, I’ve gone ahead and canceled the subscription on your account so that no recurring orders or charges will take place moving forward. I have also processed a full refund for your order. The funds should reflect back to your bank account shortly, depending on your bank’s processing time.
We truly appreciate you bringing this to our attention and are very sorry again for the inconvenience caused.
Warm regards,
Tavio
Steph was clear about my options and…
Steph was clear about my options and took the action(s) I requested. I am thankful to her for her assistance.
1 de mayo de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Anna,
Thank you for sharing your experience. We're glad to hear that Steph was able to clearly explain your options and promptly take the actions you requested. Your feedback means a lot, and we truly appreciate you taking the time to recognize her support.
We’re committed to making every interaction as smooth and helpful as possible, and it’s great to know we were able to meet your expectations. We hope to continue providing you with the same level of care and assistance in the future.
Warm regards,
Tavio
Juliene was very helpful and supportive…
Juliene was very helpful and supportive of my needs! Thank you!
29 de abril de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Beth,
Thank you so much for taking the time to share your experience. We're truly glad to hear that Juliene was able to support you and address your needs in a helpful way. Providing attentive and caring service is very important to us, and it's wonderful to know that this came through in your interaction.
Your feedback means a lot, and we’ll be sure to pass along your kind words to Juliene. We appreciate you choosing us and look forward to continuing to support you.
Warm regards,
Tavio
Quality Customer Service from a company that cares!
I reached out to the company first to inquire about my order. It had been a couple of weeks. Steph responded and assured me it was coming just to allow a bit more time. Shortly thereafter, I did receive my order. Then, I reached out again to Steph because I had some questions about applying the castor oil. She responded with clear and thorough directions. As well, she was very pleasant to converse with via email. I am a retired HR director and I must say Steph represents the company well! It’s refreshing to experience that!
28 de abril de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Paula,
Thank you so much for taking the time to share your experience. We truly appreciate your patience while your order was on the way, and we're glad it arrived shortly after your initial inquiry. It’s also wonderful to hear that the guidance you received on using the castor oil was helpful and clear.
Your kind words about Steph mean a great deal. Providing timely, thoughtful, and friendly support is something we strive for, and it’s incredibly rewarding to know that it made a positive impact on your experience, especially coming from someone with your professional background.
We’re grateful to have you as part of our community and appreciate your recognition. If you ever have more questions or need further assistance, we're always here to help.
Warm regards,
Tavio
GREAT PRODUCT, GREAT CUSTOMER SERVICE
My experience with Tavio has been perfectly fine as in easy to order and the Tavio Pack itself is proving great and is very comfortable to wear all night.
In particular I would like to mention the Customer Service to be prompt and polite, especially the help I received from Christia being exemplary.
Five Stars all round.
29 de abril de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Jeanette,
Thank you for taking the time to share your experience and for your wonderful feedback.
We're pleased to hear that your ordering process has been smooth and that you're finding the Tavio Pack comfortable and effective for overnight use. It's always great to know the product is delivering real comfort and value.
We also truly appreciate your kind words about our customer service team, especially Christia. We will be sure to pass along your recognition. It means a lot to the team to know their support made a positive difference.
Warm regards,
Tavio
Steph did a fantastic job helping me…
Steph did a fantastic job helping me get the answers that I needed to get my product. Highly recommend her
27 de abril de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Anne,
Thank you for taking time to share your experience. We truly appreciate your feedback and are glad to hear that your concerns were addressed
It's great to know that Steph was able to provide the support and clarity you needed to receive your product. We’re proud to have team members like her who are committed to delivering helpful and reliable service.
Your recommendation means a lot to us, and we hope to continue providing you with the same level of support in the future.
Warm regards,
Tavio
I didn't get an answer as to what was…
I didn't get an answer as to what was the zipper for.
28 de abril de 2026
Opinión espontánea
Respuesta de Buytavio
Hi Trish,
Thank you for your feedback, and we're sorry for any confusion regarding the zipper pocket. We understand how important it is to have clear instructions, and we appreciate you bringing this up.
To clarify, the zipper pocket is specifically designed to hold the Tavio heat pack and should not be used for castor oil. For proper use, apply the castor oil directly onto the soft cotton side of the wrap, which is the part that touches your skin. Once the wrap is in place, you can insert the warmed heat pack into the outer zipper pocket to provide gentle heat and help enhance absorption.
We truly value your experience and are always here to make things clearer and easier for you.
Warm regards,
Tavio
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