Cabins Unlimited Opiniones 

290
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

From the very first contact with Cabins Unlimited, we were so impressed with the professionalism and helpful nature of Melody. She was so knowledgeable and guided us to our dream cabin. We then had co... Ver más

Valorada con 5 estrellas sobre 5

Staff at Downham Market, knowledgeable about the products and couldn't have been more helpful.From the man that delivers the cabin to the men that erected the Barbados3 cabin were brilliant.The erecti... Ver más

Valorada con 5 estrellas sobre 5

We are pleased with our purchase from Cabins Unlimited at Downham Market. From ordering to installation, everything was good. The delivery men kept us informed as to when we would receive the delivery... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We ordered a Lasita Hampshire Log Cabin at the Downham Market centre from the most helpful and informative salesperson, Callie Houghton. The cabin was delivered from stock by arrangement within the 3... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Vivero

Escrito por la empresa

Log Cabins for Sale – Suppliers of quality log cabins, summerhouses, workshops, garden buildings, garden sheds and timber buildings with installation service


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

290 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(290)

28 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service. Friendly staff. Melody especially, she was so helpful. Survey was done very efficiently.
The installation team did a great job. They were very polite and worked very hard in all weather! (many cold and wet days, bless them!)
Several months on, we discovered a few minor issues with our cabins (we got two), probably due to the weahter, but we should hopefully be able to rectify them by ourselves. Nevertheless, we are happy with experience.
Thanks to everyone involved in our project.

12 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable and excellent service.

We used this company on more than one occasion and they have been faultless in their work and could not be any more professional. Thoroughly recommend to anyone who wants quality services and products.

10 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fencing

Fencing - professional work by luke and liam, quality install, would definately recommend

9 de junio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered our gazebo in April expecting a…

Ordered our gazebo in April expecting a 8 - 10 week delivery. Pleased to say the it arrived, piece small, 4 weeks early. The gazebo was erected in May a full month earlier than we anticipated. All went well - ordering process, delivery & installation. Some damage in transit to the "top hat", which is now being replaced. Installation by Marc & Bert went well. They coped well with having to cart items such as gravel & timber some distance from the drop off point, using a motorised barrow. The completed gazebo looks great. Very pleased with the both the gazebo, installation & overall service from CU.

9 de junio de 2022
Opinión espontánea
Valorada con 2 estrellas sobre 5

Buying was easy enough

Buying was easy enough. A bit pricier than others for the same product but was able to negotiate and get an equivalent price. The reason I chose them was because they had installation services. Very expensive but it was hard to get other installers at that time. What went horribly wrong is the installation.
1) After a few months, the floor started buckling. Boards had not been fitted properly. They came back once to refit. This resulted in a lot of unsightly damage to the boards. They offered to replace but when I accepted, they said they have no one available. I waited and waited and chased and chased. Eventually, they stopped even bothering to reply.
2) The roof started to leak. I assume it hasn't been fitted/sealed properly. It was just in one corner at first but now I have major leaks in multiple spots.
3) The boards are buckling again. I expect it's related to the moisture the leaking roof lets in.
I'm going to have to refit the floor and put a new roof up in a product that is meant to last for years
Buying was fine. Service was as bad as things get.

REPLY to REPLY:

Well, it is impressive that, after ignoring my emails for so long, a negative review on TrustPilot gets a virtually instant reply. If you spent that much effort on providing a good service as on maintaining your online profile, you may have a happier 'unknown customer'. If you doubt that this is genuine then that means there is cause to doubt that the positive reviews are genuine. In other words, I suggest that they may be the fake ones - a problem we are all increasingly aware of.

No, this is not fake it's genuine. Look up my name, Gilad Hess and you will find me in your own records. The cabin is the Palmeko Lea. You may recall the issue with buckling floors, your offer to replace it and the fact that despite umpteen emails you have not done so and have ultimately ignored the last run of emails. Since then, the floor has buckled again and the roof is leaking in multiple places. I sent you lots of photos. I don't believe in hundreds of positive reviews, they are extremely easy to pay for. I'm not saying that's what goes on here, I don't know, but this one is definitely genuine!

5 de junio de 2022
Opinión espontánea
Logotipo de Cabins Unlimited

Respuesta de Cabins Unlimited

Dear Gilad. I have now emailed you separately and will be in touch tomorrow to arrange for a fitter to come and look at your issues and put anything right. I am not sure how your issue has been missed as the original fitter had been requested to come out. Clearly that has not happened and we apoloigise and will of course put things right now that we have received feedback again. We will be reviewing your issues again on Monday when the team come back in to work and we will be in touch very quickly. This is not our normal standard of service and we will do what we can to get this resolved for you and thank you for your time in sending us feedback.

Valorada con 5 estrellas sobre 5

Great fence

We have a lovely new fence built by two skilful workers from Cabins Unlimited. They worked really hard and even replaced new panels they didn’t think were up to stratch. Highly recommend this company!

3 de junio de 2022
Opinión espontánea
Logotipo de Cabins Unlimited

Respuesta de Cabins Unlimited

Thanks for the amazing feedback and we are pleased you are delighted with our service. Many Thanks

Valorada con 5 estrellas sobre 5

Faultless service…

From obtaining a quote to finalising the purchase of a shed went smoothly. We were well informed throughout- such friendly & polite service. The shed was erected efficiently on time by such friendly men. We are delighted with the quality of the shed & the whole area was left clean & tidy.

2 de junio de 2022
Opinión espontánea
Logotipo de Cabins Unlimited

Respuesta de Cabins Unlimited

Thanks for your brilliant feedback and for your custom and we are pleased you found our service to be so great. Thanks again

Valorada con 4 estrellas sobre 5

I have a great workshop that I use all year round

Overall I am really pleased with the my workshop. It is well built, from good quality materials and well insulated, keeping it cool in the summer and warm in the winter.
Melody gave me a customised quote for one of their 5x3 metre cabins, changing the location of the doors and dimensions of the windows to suit my requirements.
The 44mm thick timber makes it feel really solid and there are no draughts.
If you want to use it all year around, then it's definitely worth investing in the insulation option.
Main learning point for me was that unlike a brick built structure, the workshop went through some serious shrinkage in the first 12 months. The overall height must have shrunk by at least 2cm.
This meant that at one point it was almost impossible to open or close the doors.
I contacted Melody and it was no hassle. They sent someone out who did a very neat job adjusting everything to sort it out and it has been fine ever since

I've recommended Cabins Unlimited to my daughter and she is getting one too.

31 de mayo de 2022
Opinión espontánea
Logotipo de Cabins Unlimited

Respuesta de Cabins Unlimited

Thank you so much for your feedback and for buying your building from Cabins Unlimited and for the detail and also for recommending us to your daughter. Our team are always on hand to help with door adjustment and for ongoing advice so please do not hesitate to call us if you need anything.

Valorada con 5 estrellas sobre 5

The place to buy your shed

Great service, great price, quick delivery and fantastic quality.

29 de mayo de 2022
Opinión espontánea
Logotipo de Cabins Unlimited

Respuesta de Cabins Unlimited

Thanks for yopur feedback.

Valorada con 5 estrellas sobre 5

I am so pleased with this company

I am so pleased with this company. Having been let down twice in the past by different cabin companies I had to put my trust in Cabins Unlimited based on its excellent Trustpilot reviews. I am so glad that I did. All of the staff are really knowledgeable and helpful but more than that: everything that they said they would do they did! Their timescale predictions were accurate; their advice spot on and delivery exactly as promised. I had decided to use their construction service and must sent a big thank you to Luke, Ian and Liam for a totally painless and professional job. I would recommend this company.

30 de abril de 2022
Opinión espontánea
Logotipo de Cabins Unlimited

Respuesta de Cabins Unlimited

Thank you Geoff, we're glad we could deliver on your expectations and are happy with the end result!

Valorada con 5 estrellas sobre 5

4x2.5mtr Kensington Cabin - a Perfect place!

I ordered a 4x2.5mtr Kensington (Clock Tower) Cabin in February 2022, and had it delivered at the beginning of March. Unlike most, I decided that I would construct it myself (because I have taken early retirement) as it would give me a nice challenge to see me into the Spring. I have to say, despite the physical element involved, and the prep work/wood treatment, the whole thing has been a most rewarding project.....and it was made all the better by the service and support from Cabins Unlimited. Natalie and Melody, the delivery guy who unloaded my consignment (an enormous pallet of timber components) and the tech info has all been first class. I have always been able to get to speak directly to the office staff, gained advice on the order of building, and they have steered me in the right direction with paints and preservatives. Plus they gave me details of an electrician who could link a power supply to the cabin from the main house. The building turned out exactly how I imagined it to be, it looks great and is solid as a rock. Top marks to Cabins Unlimited......from start to finish, 10 out of 10!👍

30 de abril de 2022
Opinión espontánea
Logotipo de Cabins Unlimited

Respuesta de Cabins Unlimited

Thank you for the fantastic review! We're as over the moon as you are with the end result! All the best!

Valorada con 5 estrellas sobre 5

Great firm from start to finish

Great firm from start to finish . Melody and Linda in office and Kev and his mate were brilliant . Great price and top quality .

24 de abril de 2022
Opinión espontánea
Logotipo de Cabins Unlimited

Respuesta de Cabins Unlimited

Thank you Glenn! All the best!

Valorada con 5 estrellas sobre 5

Excellent service

I enquired about replacing the roof covering on my existing summerhouse and although it wasn’t a cabins unlimited product Melody was happy to help. The quote was, in my opinion, very competitive. The installation was organised very quickly with Ian and Liam arriving first thing in the morning. They were both helpful, polite and professional throughout.

Thank you to everyone involved; I would not hesitate to recommend Cabins Unlimited.

3 de abril de 2022
Opinión espontánea
Logotipo de Cabins Unlimited

Respuesta de Cabins Unlimited

Thanks for the lovely review and we were delighted to help you. Our team always try their best to give great service and really glad we managed to meet your expectations. Thanks again for the review and your order.

Valorada con 5 estrellas sobre 5

Great products and brilliant service

Really impressed with Cabins Unlimited from start to finish. We chose a Domeo 4 with roof extension. Natalie and Melody were always quick to respond to any queries and offer helpful, friendly advice. The price was very competitive, and the quality of the cabin has exceeded my expectations. A team of 3 fitters built the whole thing in just over a day. I would definitely recommend this company to anyone looking for high quality, affordable garden buildings. Very happy I chose them.

8 de febrero de 2022
Opinión espontánea
Logotipo de Cabins Unlimited

Respuesta de Cabins Unlimited

Thank you Nick for your kind feedback! All the best with your new Domeo 4!

Valorada con 5 estrellas sobre 5

Excellent service

I can not fault the service, many thanks to Natalie and Melody for their advice and support.
Fitters did a great job.

Would recommend company to anyone looking to purchase cabin.

Mr Lal

6 de febrero de 2022
Opinión espontánea
Logotipo de Cabins Unlimited

Respuesta de Cabins Unlimited

Thanks for your lovely feedback Mr Sal! All the best with your new building!

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