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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I am extremely happy I took the step to finally pay off my debt. Cactus Credit was so helpful, polite and made sure I understood the whole process before moving on to the next step. My debt has caused... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Absolutely terrible experience. Was not informed of a $130 monthly fee when I was first persuaded into signing a bs contract. Now I am stuck paying a contract I can’t afford and they are forcing me t... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I've tried to close my account with them and was told I couldn't. Lately I've tied to call them and email them with no results as it shows being permanently closed . So I'm making sure my bank blocks... Ver más

Valorada con 1 estrellas sobre 5

Don't fall for this crap... The only inquiries they were able to "remove" from my credit file, were the ones that would automatically be deleted after the 7 years pass... They constantly say "we're ma... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio financiero no bancario

Escrito por la empresa

Our experts here at Cactus Credit have been in the credit repair business for over 12 years and have helped thousands of people improve their credit profile, and thus, their lives… What you’ll find with us is a proven system for you to create a better financial future. Once you start the repair process you’ll have access to the most comprehensive financial education and strategy available. It is all part of what we give to you when you join us today


Información de contacto

2,5

Malo

TrustScore: 2.5 sobre 5

101 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

DESPITE THE FACT THAT THEY MADE THE…

DESPITE THE FACT THAT THEY MADE THE ERROR ON WHAT i WAS TOLD AND THE FACT THAT i REFUSED TO GO ANY FURTHER WITH MY LOAN APPLICATION THEY STILL CHARGED ME OVER 300.00
NB. DO NOT TRUST THESE PEOPLE AND DOE NOT GIVE THEM YOUR PERSONAL BANKING INFO AS THEY TOOK THE MONEY FROM MY ACCOUNT WITHOUT PERMISSION. i WILL BE LOOKING FURTHER INTO THIS MATTER WITH THE REGULATING BODY AND HAVE SPOKEN WITH A LAWYER

27 de enero de 2023
Opinión espontánea
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Respuesta de Cactus Credit

Hi William, we are sorry to hear you have had a negative experience with Cactus.

We record all of our phone calls and keep records of all text correspondence between us and our clients. Upon reviewing your file, and all the call recordings, there was no error found on our end. You had a phone consultation with one of our credit specialists who went over the entire program in great detail with you. You chose to enroll into our program after this consultation had been completed.
You may call us at 1-855-804-2590 if you have any other questions or concerns you would like to discuss.

Valorada con 1 estrellas sobre 5

Even after I asked them to postpone the…

Even after I asked them to postpone the start of the program they withdrew 360$, caused me to be short on my rent for my new place. I contacted them about it and they didn't care and because I didn't say SPECIFICALLY to defer the payment and only said to postpone it they refused to refund me. They literally charged me without even starting. The process and then closed my account with them. SCAM ARTISTS

16 de enero de 2023
Opinión espontánea
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Respuesta de Cactus Credit

Hi Justin, we sincerely apologize if your experience with Cactus was anything less than positive.
Please call us at 1-855-804-2590 for the concerns you would like to discuss and we'll resolve them. 🙏🏼

Valorada con 1 estrellas sobre 5

Lies and harassment

This bussiness lies about its consolidation , when I asked what the effect would be in my credit if I consolidated with them they told me there would be zero effect, after doing my own research and speaking with other lenders it was made very clear to me that a consumer proposal for consolidation would have a sever impact on my credit that could last upwards of 7 years , and would affect my ability to obtain employment in certain fields. I asked them to stop contacting me as i was no longer interested in their service theu continue to call my monthly , they have called me once this month on the 12 and THREE times just today all within the span of a minute between calls, they then began to text me as well , I am sick of this continued harassment from a dishonest company , proposal companies need to explain in full the effects of a proposal but they don't they are praying on vulnerable people and HARASSING them when theyre told someone is no longer interested

18 de enero de 2023
Opinión espontánea
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Respuesta de Cactus Credit

Hi Nikki, we sincerely apologize if your experience with Cactus was anything less than positive.
We've also placed your number on DNC so rest assured our team won't contact you again. Thank you

Valorada con 1 estrellas sobre 5

Don't fall for this crap..

Don't fall for this crap... The only inquiries they were able to "remove" from my credit file, were the ones that would automatically be deleted after the 7 years pass... They constantly say "we're making your score better just takes persistence" yeah well the truth is, my score went up because of me making my payments, not because of your bs. Don't fall for their crap

28 de diciembre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Hi, we sincerely apologize if your experience with Cactus was anything less than positive.
Every client who joins one of our programs is made fully aware of any fees that maybe required to them before they enroll. During the consultation, we discuss the process thoroughly with our clients, we never charge our clients without providing them the service or service's that were discussed. Our Quality Assurance Team screens every client's file to ensure they have given full authorization to join our program before any payments. Please call us at 1-855-804-2590 for the concerns you would like to discuss.

Valorada con 1 estrellas sobre 5

SCAMMERS....SCAMMERS...SCAMMERS

YOU GUYS ARE A BUNCH OF SCAMMERS!!!!!!!!!!! DO NOT TRUST THEM!!!! LIARS LIARS LIARS
Address-6362 Fraser Street, Suite 327
IS A GARAGE PROOF IS GOOGLE MAPS
SCAMMERS, SCAMMERS, SCAMMERS. Contact your bank, DO NOT PUT A STOP PAYMENT BECAUSE THEY CAN CHANGE THE AMOUNT AND THE FUNDS WILL DISAPPEAR according to my Financial Institute they advised me to close my accounts. If you sent them Government documents contact OHIP/MTO and let me know what happened they will issue NEW documents and your file will be NOTED.
NOT EVEN HELL IS GOOD ENOUGH FOR THESE PPL!!!! TAKING ADVANTAGE OF PPL TRYING TO GET BACK ON THERE FEET.

13 de diciembre de 2022
Opinión espontánea
Logotipo de Cactus Credit

Respuesta de Cactus Credit

Hi El, we sincerely apologize if your experience with Cactus was anything less than positive.
Every client who joins one of our programs is made fully aware of any fees that maybe required to them before they enroll. During the consultation, we discuss the process thoroughly with our clients, we never charge our clients without providing them the service or service's that were discussed. Our Quality Assurance Team screens every client's file to ensure they have given full authorization to join our program before any payments are deducted. They review the call recordings and make sure the client electronically signed our service agreement. We are 100% legit, and we have our office in BC. You might be looking at the wrong lot/street number that's why it's showing a garage on your end.
Please feel free to reach out to us at (855) 804-2590 for us to be able to help you resolve your concerns.

Valorada con 1 estrellas sobre 5

They stole my money

Don't trust them with your finances.

This company charged me a significant amount, despite the fact I never signed up for their services, I don't have an account, and I had never even heard of their company before.

The onus was put on me to find out why I was charged, they did nothing to help. Turns out, they made an input error. Mistakes happen, but their response is also unacceptable.

They are holding my money hostage until the funds clear in their accounts. Nevermind that my money is gone, disappeared overnight from my personal account. They won't return my own money, until their company is made whole first.

Criminals. Scum. Frauds. Words that come to mind with Cactus Credit. Find a better place to do business.

Edit: I see your reply. You're not actually trying to help here, this is purely for others to see and I want to call you out on it. I provided the last 4 digits of my account number, this is how we found your incompetence in the first place. You're making 0 effort to take ownership of your company's unprofessional blunder. I hope your crooked company goes belly up.

30 de noviembre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Hi Mark, we are so sorry to hear you have had a negative experience with Cactus. As we've mentioned previously, we'll refund the money if you'll confirm the last 4 digits on the account. You may call us at 1-855-804-2590 so we can process it for you.

Valorada con 1 estrellas sobre 5

This company is a scam

This company is a scam, they tell you all those wonderful things that you can cancel anytime , but once you try to cancel even in the 10 days timeframe 2 weeks before your first payment and you havent even talked to an advisor and they tell you they cant cancel unless you repay the full amount which is ridiculous!! they rush you into signing bunch of papers, i cancel the day after which is waaay in advance. i reported them, this is stupid. i just want to cancel everything, no payments no consult has been made!

29 de noviembre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Hi Ethan, we are so sorry to hear you have had a negative experience with Cactus. Our clients go through a thorough phone consultation with one of our credit specialists who went over the entire program in great detail with our clients. We record all of our phone calls and keep records of all text correspondence between us and our clients, and we never rush our clients into enrolling in the program. We have received your email and our team will get in touch with you to address your concern.

Valorada con 1 estrellas sobre 5

Absolutely terrible experience

Absolutely terrible experience. Was not informed of a $130 monthly fee when I was first persuaded into signing a bs contract. Now I am stuck paying a contract I can’t afford and they are forcing me to pay. Won’t let me cancel. Forcing desperate people to pay for things they can’t afford is absolutely a terrible thing to do. Employees who are apart of this organization should be ashamed of working here and hurting people.

22 de noviembre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Hi Mr Honey, we are so sorry to hear you have had a negative experience with Cactus. We record all of our phone calls and keep records of all text correspondence between us and our clients, and we never force our clients into enrolling in the program. You had a phone consultation with one of our credit specialists who went over the entire program in great detail with you. You chose to enroll into our program after this consultation had been completed. We would still love to help you get your finances on the right track. You may call us at 1-855-804-2590 if you have any other questions or concerns you would like to discuss.

Valorada con 1 estrellas sobre 5

I just had another unsuccessful phone…

I just had another unsuccessful phone call with another one of your rude pushy employees, I've been trying to cancel with your company for months now and cannot seem to get anything done 

I've went through your many bad reviews and see I am not the only person dealing with this problem  

I have informed my bank and am also proceeding with legal options 

I really hope this company stops taking advantage of people already in a bad spot and make things right

21 de noviembre de 2022
Opinión espontánea
Logotipo de Cactus Credit

Respuesta de Cactus Credit

Hi Daniel, we are so sorry to hear you have had a negative experience with Cactus. We record all of our phone calls and keep records of all text correspondence between us and our clients. You had a phone consultation with one of our credit specialists who went over the entire program in great detail with you. You chose to enroll into our program after this consultation had been completed. We would still love to help you get your finances on the right track. You may call us at 1-855-804-2590 if you have any other questions or concerns you would like to discuss.

Valorada con 1 estrellas sobre 5

I believe this is a total scam and I am…

I believe this is a total scam and I am reporting it to my banks fraud department now! They are professionals so they know how to talk to you to manipulate you into doing stuff they want you to! I asked to cancel and they won’t return my money to me and say I have to pay the full fee before cancelling but if I can I will have them blocked and hopefully have my bank get the money back for me! Beware!!

18 de noviembre de 2022
Opinión espontánea
Logotipo de Cactus Credit

Respuesta de Cactus Credit

Hi Amy, we are so sorry to hear you have had a negative experience with Cactus. Our main priority is to help our clients get out of debt and fix their credit scores. We record all of our phone calls and keep records of all text correspondence between us and our clients. You had a phone consultation with one of our credit specialists who went over the entire program in great detail with you. You chose to enroll into our program after this consultation had been completed. Our program is designed not just to get you out of debt, it is a financial reset. Sending you to the trustee is only a step in the process of what you signed up and agreed to. You signed a contract with us that clearly states the payments made are non-refundable. You choosing not to proceed with the trustee does not negate the work we have already done on your file. We would still love to help you get out of debt and get your finances on the right track. You may call us at 1-855-804-2590 if you have any other questions or concerns you would like to discuss.

Valorada con 1 estrellas sobre 5

CLASS ACTION LAWSUIT@ DISCOVERY PHASE

If your a consumer reading this who paid for their service prior to any actual services being provided,and denied refund when the anticipated services are deemed unavailable to you for any reason,Im your answer. Consumer law doesnt provide clear penalty but it DOES however work effectively when quoted.knowledge is power!
1) contact cactus ,inform them that they cannot legally with hold any fees for services where services were never rendered as outlined in the same contract they use to justify their right to your money..they CAN however retain a maximum of 1.3% of their combined fee structure where a standard rate applies.
2)inform cactus that they have 30 calendar days from the date of verbal request to refund amounts in excess of 1.3% of their combined fee structure where standard rates are applied OR to present the burden of proof to show the fees were applied as agreed upon within the signed contract that permited them to obtain their fees and to retain those fees for the duration of the contract.
3)state your position by asserting that where contractual agreements exist,there can be no term that conficts with existing laws,legislation,human rights and constitutional rights
4) assert clear penalty where cactus fails to agknowledge the undue hardship their services caused as a result of their fee structure to be grounds for a class action level lawsuit and that fraud is a convictable offence under the criminal code of canada,after 30 days your bank will be notified of the conflict of interest in cactus fee structure as they sourced their fee payment from a listed debtor to be included under a consumer proposal.They arent scamming u they r scamming your bank.
5) after 30 days notify your bank that you wish to dispute a transaction based on services not rendered,present the contract and a declaration that you made a request for the service provider to refund amounts for services not rendered. the bank will take it from there.TD customers report that notifying their bank was their best option to get a refund.TD is far more equipped to take on a whole company than a single person buried in debt ever could.your bank is not your enemy.
be very clear anddirect with cactus on what you know and what you can do with what you know:
CACTUS CREDIT is a licenced bussiness whose PRIMARY (IF NOT ONLY) SERVICE IS TO REDUCE DEBT and THE STRESS THAT COMES WITH IT Yet They INFLATE BOTH. They aquire profit off your debt upfront and in haste,essentially ADDING to your debt BEFORE the debt is even negotiated down with debtors. this isnt just false advertising it is a DIRECT CONFLICT OF INTEREST SECOND ONLY TO A WILLFULLY TARGETED ACT OF FRAUD AND PROFITEERING ON A LARGE SCALE.

11 de septiembre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Hi Tiffany, we sincerely apologize if your experience with Cactus was anything less than positive.
Every client who joins one of our programs is made fully aware of any fees that maybe required to them before they enroll. During the consultation, we discuss the process thoroughly with our clients, we never charge our clients without providing them the service or service's that were discussed. Our Quality Assurance Team screens every client's file to ensure they have given full authorization to join our program before any payments are deducted. They review the call recordings and make sure the client electronically signed our service agreement.
Please give us a call at 1-855-804-2590 if you want/need any clarification on our process!

Valorada con 1 estrellas sobre 5

If I could rate negatives I would

If I could rate negatives I would. Poor customer service, pushy and rude. I have asked for a confirmation of cancellation email 3 times after a phone call that they stated they would send one. Now they are ghosting all my requests. When I initially set up I thought it was a good idea but instantly after felt something wasn’t quite right and I followed my gut instinct and cancelled the day after. I received a rude call stating I would be emailed a confirmation this was Oct 31st 2022 and I’ve still yet to receive one even after emailing 3 times.

31 de octubre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Hi Claire, we apologize for the inconvenience that we may have caused. Cactus Credit and our experts have been in business for over 5 years now and have helped thousands of people improve their credit profile. We value your feedback, and it is our commitment to continuously improve our service. We'd like to know how can we help you better with your concern. Feel free to reach out to us at (855) 804-2590. 🙏

Valorada con 5 estrellas sobre 5

He explained to me exactly what he…

He explained to me exactly what he would do to help fix my credit so I could understand

28 de octubre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Thank you very much, Josee. We appreciate you and your feedback. It is our commitment to always educate and help people through out their journey. May you always have a great day! :)

Valorada con 5 estrellas sobre 5

When I had a big issue on my health I…

When I had a big issue on my health I have no choice but to leave of absent from my work and it’s a big burden for me all my debts. The good thing Cactus credit relief company and a Harris and partner their trustee helped me a lot to settle all my debts, now I have peace of mind
Thank you cactus and Harris and partner

18 de octubre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Hi Susan, thank you for your review! We are very glad that we're able to help you settle your debts & get peace of mind especially during those trying times. It is our utmost commitment to help people achieve their goals in life. Have a great day! 🤗

Valorada con 1 estrellas sobre 5

Terrible

Terrible, I do not recommend using them.

2 de septiembre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Hi Michael, thank you for letting us know about your feedback, we’re sorry to hear about your experience so far. We value our customers and your feedback will allow us to continuously improve our service. Please feel free to reach out to us at (855) 804-2590 for us to be able to help you resolve your concerns.

Valorada con 1 estrellas sobre 5

Biggest scam I have ever been apart of

Biggest scam I have ever been apart of. No refunds! Changed my mind decided to cancel. They took the money, thanks for helping with my debt.

13 de septiembre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Hi Taylor, thank you for your feedback, we’re sorry to hear about your experience so far. We value our customers and your feedback will allow us to continuously improve our services. Please feel free to reach out to us at (855) 804-2590 for us to be able to help you resolve your concerns.

Valorada con 1 estrellas sobre 5

Fraud & still kept taking $ from my…

Fraud & still kept taking $ from my account after I called to say stop. They lied about my guarantee for approval, refused to demonstrate any work they did as they said once I pay the $1000+ that they can’t tell me how they helped me. The trustee provided me with the w since that Cactus did nothing except forward a document to them by email. I asked repeatedly to have senior mgmt on my case but I was told 2 spereate times that my call would not go further. I was talked down to and also told they didn’t have any info on my file but when I reminded them they had every intersection at their fingertips. They took $700 of my money after I called to tell them to stop taking money from my account. DO NOT deal with this company— there is no mgmt to talk to and they will rip you off!!!

6 de septiembre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Hi Wendy, we are so sorry to hear you have had a negative experience with Cactus Credit. Our main priority is to help our clients get out of debt and fix their credit scores. We record all of our phone calls and keep records of all text correspondence between us and our clients. When you enrolled into our program on May 12th, 2022, you had a phone consultation with one of our credit specialists who went over the entire program in great detail with you. The specialists also sent you text messages (that we have record of) stating that nothing is guaranteed. You phoned in on multiple occasions with concerns that were fixed and verbally agreed to move forward with the process. We have spoken with our trustee who informed us that after your first appointment in June you never got back to her. Our program is designed not just to get you out of debt, it is a financial reset. Sending you to the trustee is only a step in the process of what you signed up and agreed to. You signed a contract with us that clearly states the payments made are non-refundable. You choosing not to proceed with the trustee does not negate the work we have already done on your file. We would still love to help you get out of debt and get your finances back on the right track.

Valorada con 4 estrellas sobre 5

Thanks Cactus credit team for helping…

Thanks Cactus credit team for helping me have old collection’s removed from my credit bureaus. I appreciate the work you have done for me and I recommend Cactus Credit to have your credit repaired!

6 de septiembre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Thank you very much for recommending us! We're glad that we're able to help you, Stephen. We strive to provide the service that our clients deserve. Take care, and have a nice day! 🤗

Valorada con 1 estrellas sobre 5

Fraud

Fraud. These people took money out of my bank account without my consent. When they told me they required me to open accounts with Borrowel and Credit Karma and provide them with my username and password to complete the file for the loan I took the advice of my financial advisor and refused to finalize the application, and advised them of my decision twice, once by email and again over the phone, they went ahead and charged my bank account anyway. These people are con artists, do not sign up with them!

Update:
It is in-your-face obvious and plain as the light of day that your reply to my review on Trustpilot is a template that you send to hundreds of people every year, because that is how you get your business- you trick people into signing up and then tell them after the fact that you require our usernames and passwords to Borrowel and Credit Karma as credentials to complete the file and go forth with whatever you call this if not a consolidation loan. If it's not considered illegal by law as of yet, it is definitely morally illegal to ask someone for their username and password to other organizations because this gives you access to make financial decisions our behalf, and that includes applying for loans under our name. In other words you are tricking people into giving you permission to steal our identity.

When you advised me of these credentials I spoke with a financial advisor at my bank and asked him what he thought and he said there was definitely something wrong with you asking for our passwords, and he advised me not to go through with whatever it is you're doing. When I went back to find the original email that I sent to you, I found that it had mysteriously disappeared out of my sent folder, and in thinking back to the previous few days I remembered a suspicious email that I received from somebody posing as a courier company asking me to track a package that was coming to me, and when I clicked on the link I got a blank screen. To me this is no coincidence but a part of your game and business tactics, and I am quite confident to trust my instincts that this was actually you hacking into my email to delete the original email that I sent to you, because this isn't the first time this happened, isn't that right?

Having said all this, if you don't want further problems with me fighting this to the death writing horrible reviews for your business anywhere I can, I trust you will cancel anything I agreed to and you will delete my information from your system immediately, and I will never hear from you again. Karma can take care of you from here on in.

2 de septiembre de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Hi Joanne, we are so sorry to hear your experience with us was negative. You had a phone consultation with one of our credit specialists and you enrolled into our Credit Repair program on July 28th, 2022. We launched a investigation on your file and have reviewed all of the phone calls you had with us when you first joined, at no point were you told this was a loan. The payment that was pulled from your bank account is the programs enrollment fee which was authorized by you verbally and through the contract you electronically signed with us. After reviewing the calls you had with us, everything was explained to you correctly. You signed off on our contracts that gives us consent to pull those funds. When you requested to cancel the program you were already outside of the cancellation period which is why you were obligated to pay your enrollment fee. We understand how these things can be confusing and would love to help you have a better understanding of how everything works, feel free to give us a call!

Valorada con 1 estrellas sobre 5

Cactus Credit is a Scan

Hello, My name is Harshdeep. Please delete all my personal information that you guys collected by disguising as employee of government of Canada. I do not want to receive any services from your company and stop contacting me. I will report you to the competition bureau of Canada for trying to commit fraud. You have 1 week to reply otherwise I will take the necessary action to prevent identity theft.

21 de agosto de 2022
Opinión espontánea
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Respuesta de Cactus Credit

Hello Harshdeep, thank you for your review. We work hard to ensure we are compliant with all privacy laws. Your account was cancelled when we received your confirmation via email in July.

If we can be of further assistance, please don't hesitate to contact us further if your circumstances change in the future.
We wish you financial freedom in the future!

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