Canadian Spa Opiniones 

Very happy! Great sauna and so going strong over a year later. Building it was pretty straightforward and delivery was on time. Only niggle is that the door seals are peeling but after contacting the Service team they sent me new ones for free straight away. Very happy indeed.

J'ai acheté un SPA auprès de cette compagnie. En moins de deux ans j'ai eu plusieurs problèmes :

- éclairage défaillant au bout de quelques mois. Le support m'a renvoyé après de nombreux échanges et sans aucun suivi la pièce. Je tiens à souligner qu'ils m'ont proposé un réparateur pour le changer, je leur ai proposé de le changer moi-même grâce au tuto qu'ils m'avaient envoyé, ce qui leur a fait économisé une réparation...
- bouton Bluetooth on/off qui reste coincé, le bluetooth reste donc allumé h24... A ce jour, après un an d'échange, je n'ai toujours pas cette pièce de rechange
- une valve cascade qui est sortie de son socle après avoir lancé les jets. J'ai dû arrêter en urgence le jacuzzi. Le SAV a insinué dans un premier temps qu'il s'agissait des produits que j'utilisais (sous-entendu que je n'achetais pas chez eux leurs produits...), avant de considérer que c'était parce que j'avais tourné la valve de manière excessive (sous-entendu que la pièce de rechange est à mes frais...).

Bref en moins de deux ans j'ai vu que la qualité du produit est déplorable et le SAV n'est pas à la hauteur. Ils sont prompts à répondre qu'ils vont traiter le problème, puis laisse moisir la situation malgré les nombreuses relances...

We honestly couldn’t be happier with our experience with Canadian Spa Company UK, from start to finish.

From our very first conversation with Tony in the office, the service was exceptional. He took the time to really understand what we were looking for and talked us through the best setup for our space, lifestyle, and needs, without any pressure. His knowledge, patience, and honest advice made what could have felt like a daunting purchase feel exciting and straightforward.

Delivery and installation day exceeded all expectations. Craig and James were absolutely fantastic, professional, polite, friendly, and incredibly hardworking. They arrived on time, treated our property with respect, and nothing was too much trouble. You could tell immediately they took pride in their work and both highly experienced.

What really stood out was how thorough they were. They carefully explained everything we needed to know, from setup and operation through to cleaning, maintenance, and ongoing care of both the sauna and hot tub. They took the time to ensure we felt confident using everything before they left and answered every question patiently.

The attention to detail and customer care throughout the whole process has been outstanding. It’s rare these days to find a company where everyone genuinely cares about delivering a great customer experience, but Canadian Spa Company UK absolutely does.

We are completely thrilled with our beautiful sauna and hot tub, they have transformed our garden into our own little wellness retreat, and we honestly can’t wait to enjoy them for years to come.

A huge thank you to Tony, Craig, and the whole team. We would highly recommend Canadian Spa Company UK to anyone considering a hot tub or sauna, first class service from beginning to end.
Steve & Erica
Devon.

Dass positive, die pumpe würde geliefert . Nach ca 1 Jahr macht diese Geräusche. Nach Reklamation, würde gesagt ich bekäme eine neue. Dies ist jetzt 1 Monat her. Immer wieder wird nachgefragt ob nicht doch was anderes dass quietschen verursachen könnte. Mann lässt sich sehr lange Zeit E-Mails zu beantworten

Great company, this is my second tub having moved house. The installers Craig and Leon were more than helpful, polite, friendly, tidy and thoroughly professional.
I would not hesitate to recommend this company to anyone in the future. Top Class experience.

I haven't bought my Hot Tub yet but the people working here have been so nice and helpful.

Worst company in the world. I wasn’t home to receive the item and it went back to their depot and they kept promising to redeliver it but weeks later nothing happened so I asked them just to refund me. still no refund this was a month and a half ago !!No communication at all and they are not showing any signs of refunding my £400!!!!

J ai contacté le sav pour savoir si il était possible de commander une housse car les deux fermetures éclairs ont lâchées au bout de 5 ans (ce qui est très décevant) et malgré les mails, et les appels telephiques pas de réponse..... c est lamentable!

Grand Rapids portable spa - had two, I will explain...

So the tub itself is good quality for the price. But the bulk of the price must be in the pump (given a £350+ replacement cost).

First one failed before two years, they have a 12 month warranty. Okay put it down to experience and managed to get a whole second tub including the pump for less than the price of a replacement pump (this should have alerted me!).

This brand new pump has now also failed after 20 months.

To be fair I was offered a replacement for £199. But the company ignored my offer to send them both faulty units back (for them to refurb as they had less than 2 years use) and I would pay £99 for the replacement.

This would go someway to improving their green credentials.

I even offered to pay the postage for my two units!

Won't be using again and won't be recommending

It's a very good service 👌

Canadian Spa made buying our first hot tub straightforward and affordable, their website is well organized

Excellent Assistance and Knowledge

Von der Bestellung bis zur Koordinierung der Lieferung alles sehr gut gelaufen,vom Lieferanten wurde das Stückgut sogar bis ins Haus gebracht, Daumen hoch

Alles Bestens!

Alles Bestens, super Service und schnelle Lieferung.
Gerne wieder.

Leider ist der Herr Name behalte ich für mich

sehr unehrlich, Termine vereinbart, per SMS abgesagt! Dann behauptet er hätte nie einen vereinbart. Auf mehrfacher Email Anfrage, sein Vorgesetzter möchte sich melden kam leider gar nichts. Beim Telefonat versucht er sich überall rauszureden anstatt mal zur Unehrlichkeit zu stehen.Toller Pool ,schlechtester,unehrlichster Kundenservice!!!

Es hat alles schnell und zur vollsten Zufriedenheit gepasst.

Il 21 dicembre 2025 acquisto una giacca Canadian dal sito del produttore, conferma ordine nr 310409719, selezionando la consegna con pagamento in contrassegno. Il 22 dicembre mi arriva una mail dal corriere UPS incaricato da Canadian che mi propone di pagare in anticipo rispetto al momento della consegna. Pago il 22 dicembre 2025 e da UPS mi arriva la mail di conferma avvenuto pagamento con numero 1ZH8148GCP10564477. Fino a qui sono rimasto soddisfatto perché i tempi di consegna sembravano molto veloci. Il 23 dicembre 2025 si presenta il corriere UPS che al citofono dice che devo scendere a ritirare il pacco e a pagare. Gli dico che ho già pagato il giorno prima. Il corriere UPS mi dice che a lui il pagamento non risulta e non accettata di visionare la mail che ho ricevuto da parte loro di avvenuto pagamento. Se ne va dicendo che verificherà e tornerà. Intanto sul tracking della consegna scrivono che il 23 non hanno consegnato perché io nn c’ero. Bugia. Poi riprogrammano la consegna per il 24 dicembre 2025 ma non consegnano, allora tramite il loro sito chiedo la riprogrammazione. Ho chiamato Canadian per segnalare a UPS di avvisarmi qualche ora prima della consegna perché non ho la portineria. Non penso sia servito, ho ricevuto il pacco senza avviso preliminare. Segnalo questa esperienza perché sia utile ad altri che volessero comprare on line da Candian e pagare UPS in anticipo invece di usare la modalità contrassegno, che il servizio proposto non funziona. Se selezioni contrassegno meglio pagare alla consegna e non accettare la proposta del corriere. Poi con Candian non puoi scegliere il corriere come accade per altre aziende. La scelta del corriere l’hanno fatta loro per te, poterlo scegliere penso che sia un servizio aggiuntivo molto utile perché puoi selezionare il corriere che magari consoci già per altre esperienze positive.

I already knew Canadian Spa to be a good company as a friend had bought her hot tub through them 5 years ago and I'm pleased to say that they didn't disappoint. Tony was really easy to deal with on the phone; polite, friendly and delivered on his promises. On the big day, both Tony and Joseph turned up on time and made the whole event fun, exciting and seamless.

The hot tub is beautiful and I was happy to see that 3 days into having it, a thick frost settled overnight on the top of it. Despite the 40 degree water below, the frost remained on there until it melted everywhere else in the garden too.

Overall, a great experience.

I bought a Chilliwack 2 person infrared sauna and it's GREAT. I chose it for its price, features, the pre-sales customer service but mostly because it was so easy to construct. It arrives in a very heavy box but each individual panel (there are about seven) can be carried without trouble. I'm a short middle-aged woman and put the whole thing together by myself in about an hour, thanks to the clever system of clips, which mean I didn't need any tools and could easily adjust the panels. I did ask a taller neighbour to help to situate the top, which is heavy and more delicate because of all the electronics which are pre-installed. Once on, it was the work of a moment to hook it all up. A truly wonderful design! The sauna worked perfectly from the start and I love the lights and bluetooth connection which means I can listen to pods or books while I sweat. The instructions are good and the on-site video is excellent. There were only two moments in the whole process that required a bit of thought - one was when construction the seat, slide it in before fastening the two side walls, and the other was hooking up the connection under the seat - the wiring with the correct connector needed to be pulled through the back panel. Otherwise the whole thing is a no-brainer. Canadian Spa staff whom I contacted for advice before my purchase were quick to get back to me in person on the phone and gave me the information I needed. The sauna is sold as being for 1-2 people. It is quite snug for two average women, but for one it is big enough to sit comfortably on the bench with your knees up and your back leaning against the batons covering the side heating panel. I think two men would probably find it a bit too intimate. Anyway, I have been planning an indoor sauna for years and the reality has actually exceeded my expectations. The company and the product are both outstanding.