canvas-store.co.uk Opiniones 

393
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

One of the canvases I ordered was bowed and broken on the cross frame. It was unusable. A refund and apology was given quickly and efficiently by Zoe. Thank you for the brilliant customer service and... Ver más

Valorada con 5 estrellas sobre 5

Very nice canvas and good company. The only problem was with transport, as the box with 5 linen canvases was broken, but luckily the canvases were not damaged. However the note should be taken about p... Ver más

Valorada con 4 estrellas sobre 5

I have purchased this product from other suppliers as well as Canvas-Store and it is always of good quality. The price is reasonable if a little more expensive than another supplier (however, they wer... Ver más

Valorada con 3 estrellas sobre 5

The canvas board (all 15 in total) arrived within the allotted time. The delivery came very early in the morning before office hours. I left a message on the door saying that the delivery could be dro... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros artísticos

Escrito por la empresa

At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

393 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 42% de las opiniones negativas

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4,4

Todas las opiniones

(393)

85 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

You need to work harder on delivery…

You need to work harder on delivery times, it was cancelled twice. Lost a days money for waiting for a delivery that never turned up. Really not good. No offer of compensation just an apology. Won’t use them again.

14 de diciembre de 2023
Valorada con 1 estrellas sobre 5

Terrible Experience – Failed Delivery and Lack of Communication

My recent experience with your team has been nothing short of a nightmare. Despite multiple attempts, I received no response regarding my undelivered package, which has now been returned to the sender by TNT. No answer on customer service phone line. The courier made no delivery attempts, despite our 24-hour post room and concierge services.

This failure has ruined a meticulously planned gift for a significant 50th celebration, and the lack of communication since is unacceptable. I expect an immediate resolution to this matter.

12 de diciembre de 2023
Valorada con 1 estrellas sobre 5

Parcel service was beyond terrible…

Parcel service was beyond terrible please stop using DHL. I did contact you but no one called me back as promised

12 de diciembre de 2023
Logotipo de canvas-store.co.uk

Respuesta de canvas-store.co.uk

Hi Eunice,

Thank you for the order you made with us.

I am very sorry for any issue you had with the delivery service that our suppliers use.
You can always contact us regarding any delivery and we can sort that out for you via our suppliers directly.

Again we completely apologise for any inconvenience caused by delays with our couriers and will be reaching out to them with this feedback

Best regards,
Customer Service

Valorada con 1 estrellas sobre 5

I placed my order on 10th November with…

I placed my order on 10th November with 5-7 day delivery. I still haven’t received my order despite t n t saying it has been delivered. I ordered large canvases for a pre Christmas commission and I’m running out of time. This is my first order with the Canvas store and it’s putting me off future purchases.

10 de noviembre de 2023
Logotipo de canvas-store.co.uk

Respuesta de canvas-store.co.uk

Hi Liz,
Thank you for the order you made with us.
I am very sorry the delivery did not go to plan, I can assure you that it is an unusual occurrence.

Our suppliers got the order sent back out to you as soon as they could, so I hope you were able to complete your work on time.

We appreciate your custom and thank you for your patience.
We're committed to providing the best service possible, and we look forward to serving you better in the future.

Best regards,
Customer Service

Valorada con 5 estrellas sobre 5

Fabulous service all round

Fabulous service all round, especially customer services.
I was promptly contacted via email to advise that part of my address was missing, & was quickly resolved.
Canvas boards all arrived speadily & intact.

13 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Excelent service

I have recently purchased a pack of 2 large canvases. They arrived sooner than advertised, I was able to track the delivery online and I am very happy with the service. You'll definitely hear from me again.
Thank you!

7 de noviembre de 2023

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