Very helpful and responsive. I have an old Caple unit that has a broken hinge. A few minutes on the telephone, a few photographs sent and within minutes I was sent links to where I could source th... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I contacted Caple about a product that was in my new house. Olivia in customer service was really helpful in identifying the product model from a photo and sent me the relevant manual as requested.... Ver más
La empresa ha respondido
Having issues with ice up the back of the fridge and warm at the base I'd called to get a service booked. Emily instead helped troubleshoot the fridge and suggested a fix at home after I'd already gon... Ver más
La empresa ha respondido
I emailed the company and didn't wait long for a response. Polite helpful went out of there way to help. No questions asked I highly recommend this company outstanding amazing customer service. Thank... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Información de contacto
Fourth Way, BS11, Bristol, Reino Unido
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4,7
Excelente
2 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 100% de las opiniones negativas
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Cooker hood filters
Finding ,ordering and paying was simple enough but the price for the filters was shocking,delivered within 2 days , I will look for alternatives or do without appreciate they probably don't make the items and need to make a profit
18 de mayo de 2026
Respuesta de Caple
Hi Alan, we're pleased to hear you found the ordering process simple and that your filters arrived quickly. We do appreciate your comments regarding the pricing and will certainly take your feedback on board. Thank you again for taking the time to share your experience.
Excellent advice on what part I needed…
Excellent advice on what part I needed and was in formed via a phone call when I would receive the order ….and it actually arrived two days earlier
14 de mayo de 2026
Respuesta de Caple
Hi Andrew, thank you for the positive feedback. We're happy to hear your order arrived earlier than expected and you were happy with the service. Please let us know if there is anything else we can do for you. Caple
Good Service
After a previous disappointing experience. Olly restored my faith in Caple. He was friendly and had good customer care. Very happy with his service.
20 de mayo de 2026
Opinión espontánea
Respuesta de Caple
Hi Linda, thank you for your feedback! We're delighted Olly was able to restore your faith in Caple and provide such friendly and helpful service. We'll be sure to pass on your kind words to him. Caple
Excellent service from Caple
Excellent service from Caple. Willow from Caple rang to confirm delivery details, which was followed up with an email stating delivery would be via DPD. The items were delivered the next day. Would have no hesitation in recommending Caple for spare parts
20 de mayo de 2026
Opinión espontánea
Respuesta de Caple
Thank you for your fantastic review! We're delighted Willow could help with your delivery arrangements and that your spare parts arrived so quickly. We really appreciate your recommendation and kind feedback. Caple
Having had one of the sink plugs break
Having had one of the sink plugs break, I ordered 2 replacements. Communication and delivery was first class and the product arrived with no issues.
18 de mayo de 2026
Opinión espontánea
Respuesta de Caple
Thank you for your great review Wayne! We're delighted to hear the communication, delivery, and replacement parts all arrived smoothly. We really appreciate your feedback!
Caple were very helpful in replacing…
Caple were very helpful in replacing the cracked water reservoir on my new tumble drier. Thank you.
20 de mayo de 2026
Opinión espontánea
Respuesta de Caple
Thank you for your kind feedback! We're delighted we could help resolve the issue with your tumble dryer quickly for you. We really appreciate your review!
Amazing experience and even better food…
Amazing experience and even better food thank you so much jo
19 de mayo de 2026
Opinión espontánea
Respuesta de Caple
Thank you for your lovely review! We're delighted you had such an amazing experience and enjoyed the food prepared by Jo.
Always a good experience...
I have been specifying Caple for many years now and have never had any issue with quality or service.
Max and his team are swift in responding to any query I have.
Caple is now one of my 'go-to' brands for my kitchens.
1 de mayo de 2026
Opinión espontánea
Respuesta de Caple
Hi Tim, Thank you for your continued support and wonderful feedback! We're delighted to hear Caple remains one of your favourites and our service team continue to provide swift and reliable service. We truly appreciate your loyalty over the years. Caple
Excellent service
Excellent service, goods arrived very quickly with excellent communication, thank you!
11 de mayo de 2026
Respuesta de Caple
HI Nigel, thank you so much for 5 star review, we're really glad to her your goods arrived so quickly! Caple
Willow from customer services was very helpful
Willow from customer services was very helpful, and kept me informed all the way through.
18 de mayo de 2026
Opinión espontánea
Respuesta de Caple
Hi Ella, thats great news thanks for letting us know. Caple
Max was very good and went out of his…
Max was very good and went out of his way to help us
4 de mayo de 2026
Opinión espontánea
Respuesta de Caple
Thank you for your kind review! We're delighted to hear Max went out of his way to help you. Caple
Great customer service
Great customer service, Willow Neal sorts out issues and communicates brilliantly.
18 de mayo de 2026
Opinión espontánea
Respuesta de Caple
Hi Ross, thanks so much for the positive feedback, we really appreciate it. Caple
Amazing customer service
Willow was amazing, really helpful with getting the order processed quickly and pass over the delivery date. Thanks :)
18 de mayo de 2026
Opinión espontánea
Respuesta de Caple
Thats great news, thanks for the 5 star review Alex!
Excellent Customer Service from Aaron…
Excellent Customer Service from Aaron O'Brien who investigated the problem with their spares supplier and took quick and responsive action to meet our requirements. Aaron also took on board the issues with cleaning and corrosion risk.
18 de mayo de 2026
Opinión espontánea
Respuesta de Caple
HI Andrew, thank you for your fantastic feedback! We're delighted Aaron could investigate the issue quickly and provide responsive support throughout. Caple
This was a replacement for a previous…
This was a replacement for a previous item ordered from this company. I had ordered the wrong size, so my fault, NOT the company’s. The lady I spoke with regarding its return was most helpful and was able to point me in the right direction for the product I needed. I have had dealings with this company in the past and have always found them to be very helpful. The product was dispatched very quickly, meaning I received it two days after placing the order. That is what I call service. Thank you Caple.
2 de mayo de 2026
Respuesta de Caple
Hi Mr Johns, thank you for your wonderful review! We're delighted our team could help you find the correct product and make the return process easy. It’s great to hear your order arrived so quickly, and we truly appreciate your continued support of Caple.
The first purchase was a set of taps which came apart when customer used it flooding their kitchen, but you did send a letter of apology to me and I still lost my customer.My second experience with ca
My second experience with caple. and my second bad experience with caple.
Difficult to deal with, unable to purchase the aerator on its own (probably £3)
had to purchase the whole kit @ £18, including the ceramic cartridge, which I carry in stock anyway! plus £9.99 postage. Outrageous.
15 de mayo de 2025
Respuesta de Caple
Hi Brandon, we are sorry that you have had this experience. We do try to have all spare parts available, however some products are only supplied as complete kits. We sincerely apologise for the inconvenience caused and that the service received has not been to the standard you would expect from us.
As a gesture of goodwill, we will refund the delivery charge. Caple
Excellent service from Aaron and Caple
Excellent service from Aaron and Caple, had an issue with our wine cooler (digits not fully displaying). Explained the parts required to resolve and we sorted out the parts there and then, speedy delivery and all resolved.
5 de mayo de 2026
Opinión espontánea
Respuesta de Caple
Thank you for your fantastic feedback! We're delighted Aaron could help resolve the issue with your wine cooler. Caple
Person answering ‘phone very polite and…
Person answering ‘phone very polite and helpful.
Advised me on what I needed etc
7 de mayo de 2026
Respuesta de Caple
Thank you for your kind feedback! We're delighted our team could provide polite and helpful service and assist you with what you needed. Caple
Ordering
Willow was very helpful this morning. As a new customer I am just getting used to ordering and the help I received made things very easy
14 de mayo de 2026
Opinión espontánea
Respuesta de Caple
Thank you for your lovely review! We're delighted Willow could help make the ordering process easy for you. We really appreciate your feedback and look forward to helping you again in the future.
Respuesta de Caple
Thank you for your review Richard! We're delighted you were happy with the service and timing. We really appreciate your feedback! Caple
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