Cardiff & Vale Credit Union Opiniones 

113
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Whenever I call the staff are always helpful, friendly and polite. The loan processes are straight forward.Very quick and painless process, all complete within a few hours. Big thank you

Valorada con 5 estrellas sobre 5

Emma was amazing. Explained everything looked at affordability, made sure I was making the right choices. Highly recommend they have saved me a lot of stress with money worries. Thank you

Valorada con 5 estrellas sobre 5

in 2022 my mother unexpectedly passed - just 3 weeks after completing a court case regarding gaining a SGO. I ended in a financial mess of a situation due to lack of help/support from anyone.... Ver más

Valorada con 5 estrellas sobre 5

I have been a member of CCU for many years. Saving a modest amount each month by standing order really adds up during the year, so I save towards Christmas. It is very easy to withdaw funds using my... Ver más

Información sobre la empresa

  1. Servicio financiero no bancario
  2. Servicios financieros alternativos
  3. Agencia de préstamos

Escrito por la empresa

We provide affordable loans and ethical savings accounts to those who live or work in Wales. Membership is free and we operate on a not for profit basis - any profit we make is used for the benefit of our members who save and borrow with us.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

113 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,5

Todas las opiniones

(113)

19 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

5* service

CCU are both very friendly and extremely helpful, I found dealing with them a breeze and I would highly recommend them

23 de febrero de 2022
Opinión espontánea
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Respuesta de Cardiff & Vale Credit Union

Many thanks for your feedback Rebecca - we are glad to hear we have been of help to you.

Valorada con 5 estrellas sobre 5

Staff are really helpful.

Staff are really helpful.. Easy to apply for my loan decision and money in my account within a few days.

23 de febrero de 2022
Opinión espontánea
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Respuesta de Cardiff & Vale Credit Union

Many thanks for the review Dean - we have worked on making it easier and quicker in recent years, so it's good to hear positive feedback.

Valorada con 5 estrellas sobre 5

Excellent Service

I sent an email with a change of address details and had a telephone call within 24 hours and also a response to my query. Fantastic service.

8 de febrero de 2022
Opinión espontánea
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Respuesta de Cardiff & Vale Credit Union

Thanks for taking the time to review us and glad you have received great service.

Valorada con 5 estrellas sobre 5

My employer has a payroll exchange…

My employer has a payroll exchange program with Cardiff and Vale Credit Union which makes saving so easy. I don't even see it leave my bank account as it is taken beforehand. I would never have been able to save as much without them.

The process of increasing and decreasing how much you put it and taking money out is so simple and often is in my account the same day.

31 de enero de 2022
Opinión espontánea
Logotipo de Cardiff & Vale Credit Union

Respuesta de Cardiff & Vale Credit Union

Thanks very much for taking the time to leave a review Lindsey.

Valorada con 5 estrellas sobre 5

Great

Quick, easy and fast

29 de enero de 2022
Opinión espontánea
Logotipo de Cardiff & Vale Credit Union

Respuesta de Cardiff & Vale Credit Union

Thanks for the great feedback!

Valorada con 5 estrellas sobre 5

An old friend

I have been a member since the concept when there were just a few hundred of us members. Over the years it has grown to become one of the most trusted and professional unions who over the years have help thousands of applicants. Quick , efficient and always a friendly helpful voice over the phone. I regard it as an old friend and have no hesitation in recommending this service.

4 de diciembre de 2021
Opinión espontánea
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Respuesta de Cardiff & Vale Credit Union

Thanks for the great review and loyal membership - being an old friend for our members is what we strive for!

Valorada con 5 estrellas sobre 5

My experience was very good

My experience was very good, staff always very helpful and quick in responding. I have been with credit union for a long time and never had any problems highly recommended

27 de noviembre de 2021
Opinión espontánea
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Respuesta de Cardiff & Vale Credit Union

Thanks for the great review and loyal membership Mandy - really appreciated.

Valorada con 5 estrellas sobre 5

Superb Staff in Cardiff...

The best credit you have is really pleasant and helpful staff which makes the whole experience so much easier.. Simple to apply, simply to discuss, overall very easy experience.

22 de noviembre de 2021
Opinión espontánea
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Respuesta de Cardiff & Vale Credit Union

Thanks for the great feedback Rebecca - we are are glad to hear we've been able to help you.

Valorada con 5 estrellas sobre 5

Very easy to join the union

Very easy to join the union , I’ve been a member for 5 years. Staff very nice to deal with. New online system very quick to access abs secure

30 de octubre de 2021
Opinión espontánea
Logotipo de Cardiff & Vale Credit Union

Respuesta de Cardiff & Vale Credit Union

Thanks for the review Bev and for being a loyal member with us.

Valorada con 5 estrellas sobre 5

Best savings and loan company

Have saved with credit union for 9 years now and best thing iv ever done, regardless of situation, they can help with affordable loans too. Customer services are fab too.

30 de octubre de 2021
Opinión espontánea
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Respuesta de Cardiff & Vale Credit Union

Thanks for the review and your loyal membership Katy - we are pleased we have been able to help you.

Valorada con 5 estrellas sobre 5

Brilliant Service

Brilliant Service. Excellent easy and fast online application and funds are with you in days. Very low repayments too . Credit union is the best .

16 de octubre de 2021
Opinión espontánea
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Respuesta de Cardiff & Vale Credit Union

Thanks Donna - we are glad we could help you!

Valorada con 5 estrellas sobre 5

Superb

Superb staff, easy application, quick turn around. Can’t ask for anything more.

16 de octubre de 2021
Opinión espontánea
Logotipo de Cardiff & Vale Credit Union

Respuesta de Cardiff & Vale Credit Union

Thanks for the review Andrew - we are glad to hear you've had a good experience with us!

Valorada con 5 estrellas sobre 5

Due to an unfortunate event of my…

Due to an unfortunate event of my Iphone being stolen from a bus journey I was left in a position of having to pay a very hefty sum to my phone provider for a new one. I literally had nowhere to turn to for help with money to get it replaced. I rang my credit union & went in for an appointment & thanks to the staff in the Cardiff office I was able to now get a replacement phone. Im forever grateful firstly & secondly they just went out of their way to help me in what was a really stressful episode as needed the phone for work above anything else. Just to say a massive thank you to you all.
Kindest Regards
Jermaine Marley

14 de octubre de 2021
Opinión espontánea
Logotipo de Cardiff & Vale Credit Union

Respuesta de Cardiff & Vale Credit Union

Thanks for the lovely review Jermaine - we hope you have better luck with your new phone!

Valorada con 5 estrellas sobre 5

I have used credit union for a few…

I have used credit union for a few years now and its perfect for Christmas and well you're paying the loan back you're also saving at the same time you can withdraw once you've paid you're loan off and the staff have always been so friendly and helpful thank you credit union

13 de octubre de 2021
Opinión espontánea
Logotipo de Cardiff & Vale Credit Union

Respuesta de Cardiff & Vale Credit Union

Many thanks for the review Leah - we are glad to hear you have had a good member experience with us.

Valorada con 5 estrellas sobre 5

Better than the bank!!!

I have been a member of the credit union for over 10 years. It is the perfect way to save regularly and when borrowing, the rates are competitive and the process is so easy. One simple form online, submit a bank statement and your money is in the bank within 2 days!! I have recommended all of my family and friends. The staff are all very helpful, much quicker and less stressful in comparison to the bank. 💯

4 de septiembre de 2021
Opinión espontánea
Logotipo de Cardiff & Vale Credit Union

Respuesta de Cardiff & Vale Credit Union

Thanks for taking the time to give such positive feedback. We are very pleased to hear you have had such a positive experience saving and borrowing with us! We have also introduced an open banking option for members too, as an alternative option to uploading bank statements, which you might also find useful in the future.

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