Carenow.com Opiniones 

Cant leave negative stars. After i checked in with the QR code and waited an hour and forty five minutes I got a text that my appointment was cancelled. I went to the front desk and asked what happened and the lady said that's ok ill make another appointment. I said I don't want another appointment and don't bill me or my insurance because after an hour and forty five minutes I don't want to be seen. Then on the way home i get a text for my second appointment that i didn't schedule because i was never seen for the first one. Now I am waiting to see how much they bill me for two appointments that i didn't even see a doctor. I cant make this up..

I went to CareNow in Prince George/Colonial Hieghts VA I used a bank card for co-pay since I have a medical card on file for payments already. I have never received a bill for this service either, I couldnt even provide the account number, because I didnt have the bill online or in the mail! CareNow took the payment for services off of an unauthorized card! They are trying to say that was an authorized card, and I know it isnt I never authorized any other card other than my HSA card. I've called billing, they told me to call the clinic, and the clinic sent me back to billing, in which they never answered!! What they did is theft! And i want to know how how they are allowed to bill on unauthorized cards! Just because i used a card for a co pay doesn't mean its authorized for higher medical bills! You have to sign to authorize it. There is enough money on my HSA and that card is authorized Just took the money without my authorization out of a bank account ! Watch your accounts!! CareNow Urgent care

1 year old baby he cannot sleep the whole night...my appointment 5:30 but staff call patients who arrive after me ...they do not care baby ....I am waiting 1 hour :15 mini ...waiting too long ...this is unfair ....carenow policy is first come first serve .....but staff call the patient who arrive after me

When we walked in the receptionist was helping another patient checking in and she rudely asked “ may I help you “ then she told us to scan a QR code and we would receive a text and follow the instructions in the text. My wife was being seen and she had to answer all these questions and upload her ID and insurance card which took about 15 minutes to upload. Finally after answering all the questions and uploading the ID and insurance card when she had to sign to finish the check in process it wouldn’t even process, she ended up having to go back to the rude receptionist who by the way has no business in healthcare or customer service. We went to the Hull street Midlothian location on a Saturday . I will never come to this place again the customer service is awful and the check in process is terrible. If you are sick and in need of care I would go to patient first before this CareNow urgent care facility.

What made my experience great at this location on Spencer Highway in Deer Park, Texas is when I entered the facility The receptionist was very pleasant. I was feeling a little depressed, but didn’t show it. And my experience only got better from there. I came in for a physical, my nurse, Angeleah G. Was fabulous she went over and beyond to make me feel comfortable, I felt she really cared. She answered all my questions and explained everything to me. The doctor came in. I don’t remember his name, but he was African-American man.He was awesome. I laughed just about the whole time I was there little did they know that they truly helped me snap out of that depressing feeling. I appreciate everything they did for me that day. It’s people like this. That’s worth their weight and gold Care Now is very lucky to have them. And I was very lucky to have met them. Many thanks.

CareNow at Short Pump VA has given me excellent care every time I asked for their help. Dr. Samdani, in particular, has taken very good care of me. She is professional, courteous, and kind. She explained my condition and treatment clearly. I could not ask for more in a doctor! Micaela, the receptionist, and Meme, the doctor's assistant, also helped me. Both were very responsive, professional, and courteous. In addition, I had almost no wait time. I recommend CareNow in Short Pump without hesitation.

Long wait times. Slow registration and examinations. Poor facilities.

Arrived on my lunch break for an Xray of my hand. No other patients in the waiting room. I was told to use the kiosk, which I did complete very fast. While I was finishing up, a patient /customer walked up to the desk and the desk assistant helped her check in. She put that patient in front of me. I sat and waited 15 minutes while the patient told the desk attendant her life story. 10 minutes later, they called her in. I waited another 5 minutes and then my lunch break was over. I said, "please remove me from the line," and left. Now here is the reason I wrote this, THEY CHECKED ME IN AND COMPETED AN AFTER VISIT SUMMARY WHICH MEANS THEY ARE GOING TO ATTEMPT TO BILL FOR SERVICES WHICH IS BILLING FRAUD. I have to make complaints now at the state level . HCA who also billed me for an MRI a year ago THAT WAS NEVER DONE BECAUSE THEY SENT ME AWAY.

One of the worst experiences I've ever had

I chose CareNow because your website claims little to no wait time. However, this was completely inaccurate.

I made an online reservation for a simple school athletic physical, yet still waited over an hour before being seen. This defeats the purpose of “saving a spot in line” and is very misleading to patients planning their time.

Please either improve your scheduling system or be more transparent about actual wait times.

Beware of Extra Charges

CareNow in Lakewood tried to tack on an extra $100 on top of my copay, claiming it was “to protect them in case my insurance didn’t pay.” That is not how copays work, and it felt like they were banking on patients not knowing better.

This kind of billing practice is unacceptable. Patients deserve honesty and transparency—not made‑up fees.

I MADE 6 PHONE CALLS TO PAY MY BILL TO THE # 844-422-3627 ON THE STATEMENT. THE AUTOMATED SYSTEM IS LENGHTHY AND UNECESSARY BEING WHEN YOU FINALLY SPEAK WITH AN AGENT THEY ASK THE SAME QUESTIONS. ADDITONALLY THEY WERE NOT ABLE TO PROCESS ANY PAYMENTS, SHALA PUT ME ON HOLD BACK TO THE AUTOMATED SYSTEM, DORA PUT ME ON HOLD BACK TO THE AUTOMATED SYSTEM I CAN GO ON AND ON. THEY DO NOT KNOW HOW TO PROCESS PAYMENTS. I FINALLY WENT ON THE WEBSITE TO PAY WHICH I THOUGHT IT WAS QUICKER TO SPEAK WITH A PERSON WHO WORKS FOR CARENOW BILLING. INCOMPETENCE!

We have used this location for more than a few years and our most recent visit they have charged us $300+ for a simple 5 minute office visit as if we were a "new patient" rather than their standard charge of $180. 6+ phone calls, 2 in person visits to the location AND a message (unreturned of course) left with their corporate "ethics officer" and still no resolution for us. Just horrible customer service and billing practices. Beware of these crooks!

I paid $210 for my first visit, after two days I went back to ask if I required to pay another $210 for second visit. The front desk said since it was within a short time frame, so I would only need to pay $50. After a few weeks I found out that there was $160 charged on my card. I feel it is unethical to lie to someone like this. If I would have known the correct price at the time, I probably would have made a different decision.

People were nice and friendly, but no one told me the medicine they prescribed would be $1500.00 I would have asked for alternate options if I had known: suggestion; alerts customers if the medicine retail price is excessive and offer alternatives at the visit.

Three and a half hours and a second location and I'm still waiting for a simple foot x-ray. Had to drive 30 minutes away to another location because the first had no xray tech. Waited another hour just to be seen at the second location as if I was starting over and not sent from another location. Sitting here in pain, not just from my foot injury, but also from hunger as I didn't expect it to spend 4+ hours here. I feel like I do not count and that seeing me in any kind of timely manner isn't a priority to them - heaven forbid they move a little faster than a snail's pace. Very, very dehumanizing, which is a horrible state for medical professionals to be.

Extremely RUDE and CONDESCENDING receptionist was very unhelpful and discourteous. They wanted to charge me $180 where I have always paid $50 copay and absolutely NOTHING has changed in my insurance policy.

They had access to my CONFIDENTIAL information on my insurance policy which is a gross violation of confidentiality.

They were telling me how much of out of pocket I have used, the total amount of out of pocket deductible remaining.

They have NO business having access to that information.
The receptionists were trying to tell me like I am an idiot who doesn't understand insurance policies. My insurance has a copayment of $75 ONLY for a visit to a specialist’s office; specialist like a pulmonologist or a cardiologist or a urologist. This receptionist blurted out that if I take away the specialist’s copayment of $75, then I will be billed by CareNow. Why would you charge a copayment at an urgent care center to be seen by a regular doctor or worse, a physician’s assistant or a nurse practitioner which is usually the case at such money grabbing places.

This location was THE most horrible experience I ever had at any urgent care facility including the CareNow on 14K block on Preston and Beltline.

I am NEVER, ever returning to this place.

I will be filing a formal complaint against them with my insurance carrier as well as state and federal authorities.

faz and the girls do an excellent job very friendly and cooperative help me in what ever I ask

THe team that works at Carolina Forest Carenow are profession, curtis and just great at the jobs. Maureen, Joe, Jeana, Heather, Nat and all the front desk people are all great. I highly recommend

Be aware and confirm they bill your insurance correctly. Due to negligence and the fact the doctor onsite also files as a private doctor, what should have been a $50.00 copay resulted in a $380.00 bill. I've called several times to their service center, and they keep giving me the run around. After speaking to two different associates in which I was told my case was being resolved and to call back in 30 days to confirm, the third time they were no longer willing to help due to HIPPA regulations?