Carenow.com Opiniones 

Preface: I have documented the entire interaction via video/audio for accuracy and transparency. If they try to deny this happened. I’ll happily share the recordings.

Upon visiting the CareNow Urgent Care facility on Blue Diamond in Las Vegas with my wife, I stepped outside briefly after her admission. When I returned, I inquired with the receptionist about joining my wife in her room. The receptionist informed me that only patients are allowed beyond the reception area and did not offer further clarification or documentation regarding this policy.

Seeking to understand, I requested to see the policy in writing. The receptionist mentioned that the manager, Sydney, would be available to explain the policy to me. After a short wait, I asked for the director’s contact information, to which the receptionist suggested that the manager would be available to assist me more promptly.

The manager approached me shortly thereafter, and I expressed my wish to be with my wife. She explained that patients must request the presence of their spouses themselves, a stipulation that had not been mentioned by the receptionist. This new piece of information seemed to contradict the initial impression that no visitors were allowed under any circumstances.

I questioned whether my wife had been given the opportunity to make such a request, to which the manager deflected by saying she perceives a tone of hostility from me and that I need to calm down. I assured her that my demeanor was calm and respectful, as is my nature.

I wish to express my concern over this characterization. At no point during our conversation did I raise my voice or behave aggressively. My approach was one of quiet persistence and politeness, qualities that are intrinsic to my character.

Despite my repeated requests for the director’s contact information, the manager felt it was unnecessary, assuring me that she could address the situation. I asked a follow up question. I asked if she was refusing to give me the director's phone number. She said she doesn’t see a need for that. I asked once more and she said I don’t provide information if it’s a situation I can deal with. The manager then said my wife is about finished and she'll be coming out anyway. Sydney expressed her concern about me recording the conversation. I asked if recording was against the companies policy and she responded by articulating her disdain for being recorded. She didn't address my question about company policies for recording. I looked around the office for any signs or documents that would elaborate on recording policies. Non were visible . My wife came out during this conversation and I concluded the conversation with a respectful expression of intent to pursue other avenues for information and extended my well wishes for the day.

I reiterated my request for the director’s contact information, but the manager felt it was unnecessary, stating she could handle the situation. When I inquired about the recording policy, there was no response. I respectfully stated my intention to obtain the information through other means and wished them a pleasant day.

It is disheartening to reflect on the suggestion of hostility in my behavior when such was not the case. The subsequent arrival of the police shortly after my departure seemed an unfortunate coincidence. To ensure clarity on whether a call was made to law enforcement, I am contemplating a Freedom of Information Act (FOIA) request.

This use to be a great location for excellent customer service. They ran the center professionally and I always recommend l. Todays visit was well below par. Office staff was unfriendly, web checkin process was ignored. I do not recommend!

CareNow online registration requires that one upload a picture of their drivers license, front and back of health insurance card, AND keep a credit card on file. I declined to upload my credit card and completed my registration process. When I went in-person to be seen, the receptionist at check-in looked at my health insurance and told me it would be a $25 co-pay. As I was about to pay with a credit card she told me that I did not have a credit card on file. I told the receptionist I deliberately opted not to keep a credit card on file. In turn, she then informed me that CareNow would not be able to provide me with service. I asked to speak to a manager because refusing to keep a credit card on file and being denied service (with health insurance mind you) sounded highly unethical. The receptionist said that the manager was out and said that she sent her a text message and I would let me speak to her as soon as she responded. I waited patiently in the waiting room; and just when I thought it couldn't get any worse, the receptionist called me up to the front and showed me a copy of an updated CareNow policy that states that if a patient declines to upload a credit card on file they then would have to pay $180 up front. Talk about unethical! At that point I refused to even wait for a manager and went elsewhere. These Urgent Care facilities want your money and also want you to trust that they will safeguard your data appropriately. My advice to anyone reading this is not to go to this Urgent Care facility. They only have monetary interests in mind.

I walked in with an Absence tooth on a saturday. The gave me an antibiotic Doctor Sheba. However, they let me walk out of their suffering and excruciating pain and Wanted to give me Ibprofren. Don't go there if you're suffering.
All they care about is their own reasons, not yours?

This facility is on Hwy 75S. Don't go unless you're near death. The receptionist was kind enough. First of all, do you really think I or anybody would go to this place if they weren't feeling bad? I was given no prescription whatsoever and walked out of there feeling the same or worse. All the Dr could say is if you get worse come back. Really Miss? So I paid my co-pay for me to feel the same bad as when I came in? All I wanted was to feel better to get through the week. Wow. What a ripoff. I will not be back.

DO NOT GO TO THIS URGENT CARE-ESPECIALLY THE ONE LOCATED ON TRIPICANA AND JONES. I took my 1 year old daughter here because this location is open 24 hours and after her having a fever off and on all night I needed to get her seen ASAP. At 6am I made an online check-in appointment. I never received a text so I went in after an hour. The check-in staff were cold and short. After waiting another hour I ask how much longer it would be and the check-in girl did not seem to like that I persisted on her going to find out. The MA who called us back called my daughter’s name and instead of saying, hello, how are you-the first thing that comes out her mouth is, only one parent can go back. I took my daughter from my husband and followed. Again was welcomed with cold and short words. She didn’t even seem to care about my daughter. I spoke to the office manager, but I don’t think she really cared. At this point I was heated and demanded my husband be with us in the room. I may have acted out but it was brought on from being up all night with my daughter and from the staff having no compassion and being so rude. The CareNow staff needs training on customer service and on good communication skills in the work place. So disappointed, being at the clinic should have been about my sick daughter but instead was about how bad the staff treated my daughter and I.

Care Now (South Garland) advertises that you can check in online and wait from the comfort of your own home instead of their waiting room. Then you are to receive a call to come in when it’s your turn. So, I did just that. After checking in online, I received a call from Care Now asking about my 7 year old’s reason for being seen. I explained that she was running a fever, needed to be tested for strep and COVID due to symptoms. The attendant called me back a few minutes later and said to come in. I sat in the waiting room holding my sick child in my arms for an hour and a half before we decided to leave. This is absolutely ridiculous that they do this to people!!!!! They don’t care. They didn’t even bother to come out and say sorry that it’s taking so long. There is a much better process that can work if they just used some common sense. These employees should be trained on how long the patients ahead of them will take before calling sick patients in to just sit in their waiting room!