Carl Scarpa Opiniones 

3470
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Exactly what I was looking for, elegant cream slingback with a block heel. So comfortable. Real leather. So soft. No wearing in! Looking forward to my next purchase . Not forgetting the beautiful pac... Ver más

Valorada con 5 estrellas sobre 5

Great service, beautifully packagers and perfect shoes. High quality, elegant sandals at a reasonable price in the sale. Fit true to size.

Valorada con 1 estrellas sobre 5

You cancelled my order - you said you don't deliver to the Isle of Wight!!!! My address is Isle of Man - maybe you don't deliver there either but it would have been good to use the correct infor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fab shoes, l ordered Elodie Loafers in Brown Suede, they were so comfortable that l bought a second pair in red. If l could buy them in every colour l would. I had to go up a size as many of the C... Ver más

Información sobre la empresa

  1. Zapatería

Información proporcionada por diversas fuentes externas

Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 43% de las opiniones negativas

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4,5

Todas las opiniones

(3470)

315 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent customer service from…

Excellent customer service from Michael, went above and beyond to find me a last years pair of sandals.

3 de abril de 2026
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Respuesta de Carl Scarpa

Hi Maria,

Thank you so much for taking the time to leave such a kind review!

We are always happy to help find your perfect pair and we are so glad that we were able to do that for you.

Please dont hesitate to reach out should you ever require further assistance!

Best Regards,

Michael
Carl Scarpa Customer Service

Valorada con 5 estrellas sobre 5

These sandals are so comfortable as…

These sandals are so comfortable as well as being beautiful.The leather is so soft I feel I am walking on air. I have bought Carl Scarpa before and still enjoy wearing my red shoes bought several years ago. The sandals arrive just so quickly I was amazed. My granddaughter tried them on,--- I very nearly lost them that day. True. She is 22, I am 82.

26 de marzo de 2026
Valorada con 1 estrellas sobre 5

Shoes was too big

Shoes was too big, it did not feel and look like a Carl Scrapra shoes. It did not look right.
All my shoes is from Carl Scrapra but this last purchase is returning.

1 de abril de 2026
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Respuesta de Carl Scarpa

Hi Merlene,

Thanks so much for taking the time to leave a review.

We are sorry to hear that your shoes weren't the right fit on this occasion

If you would like specific measurements for any of our shoes please don't hesitate to reach out so that we can help you find your perfect pair!

Best Regards,

Michael

Valorada con 3 estrellas sobre 5

Had to return lovely shoes as too big

Had to return lovely shoes as too big. Long for half sizes!!! Return is taking a long time. I don’t know why this is the case.🤷‍♀️

27 de marzo de 2026
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Respuesta de Carl Scarpa

Hi Di,

Thank you for your review. We're sorry to hear that the shoes were too big on this occasion. Please let us know if you ever have any questions on sizing to help you find your perfect pair!

Regarding your return, we can confirm that your item was received back on 31/03 and your refund was processed on 08/04. As outlined in our returns policy, refunds can take up to 14 working days to be completed. However, we always aim to process them as quickly as possible, and in this case your refund was completed well within that timeframe.

Please don't hesitate to reach out should you have any questions.

Warm Regards,

Michael

Valorada con 4 estrellas sobre 5

Delivered promptly

Delivered promptly. Unfortunately the shoes were not as appealing as they seemed on the website. Have been returned although I got no receipt for the return and I’m now a little anxious that I’ve no proof if the money isn’t refunded. I’m sure it will be but the receipt gives a little reassurance.

20 de marzo de 2026
Valorada con 3 estrellas sobre 5

Took too long for a refund

Ordering online was easy, returned the boots to the shop in Limerick and staff were really lovely but had to ring the head office to get my refund after 10 days still wasn’t received or processed. After the call it was processed within 48 hours. Not good as far as I’m concerned. Would definitely not buy again online.

11 de marzo de 2026
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Respuesta de Carl Scarpa

Hi There,

Thank you for your feedback, and we're really glad to hear that you found the ordering process easy and that our Limerick team looked after you so well, we’ll be sure to pass that on to the team!

Regarding your refund, as outlined in our returns policy, refunds can take up to 14 working days to be processed once items are returned to us. In this case, your refund was completed within 6 working days, which was well within our stated timeframe.

That said, we completely understand that waiting for a refund can be frustrating, and we appreciate you taking the time to share your experience. Please don't hesitate to reach out if we can help with anything!

Kind Regards,

Michael

Valorada con 1 estrellas sobre 5

tight in size

tight in size

16 de marzo de 2026
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Respuesta de Carl Scarpa

Hi Brid,

Thank you for taking the time to leave a review.

We are sorry to hear that your shoes were tight fitting. We are always happy to help you find your perfect pair so please feel free to reach out should you have any questions on fit, sizing or anything else.

Kind Regards,

Michael

Valorada con 5 estrellas sobre 5

Brilliant service

Can't fault them. I love their shoes but had to return my last pair. Not the company's fault, I have small feet and pull-ons were just too big. The size three fit me if they have laces...
No problem with returns.
Customer service is second to none.

4 de marzo de 2026
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Respuesta de Carl Scarpa

Hi Susan,

Thank you so much for your kind review!

We are glad to hear that you loved the shoes but it is unfortunate that you had to return them.

We are always happy to help with any sizing queries so please don't hesitate to reach out should you have any questions to help you find your perfect pair!

Warm Regards,

Michael
Carl Scarpa Customer Service

Valorada con 1 estrellas sobre 5

Awful customer service!

Awful , Awful customer service !
I’m a local resident and have visited this shop a few times. Unfortunately, the customer service from the current shop assistant/manager is very rude and unprofessional. She often makes faces, mutters behind customers’ backs, and seems annoyed when people try items but don’t buy.
This morning I tried two pairs of boots but they didn’t have my size. As I was leaving after saying thank you, I heard her muttering “oh my God” behind me in an annoyed tone. It felt very disrespectful.
It’s disappointing to experience this in an independent shop in central Bath. Previously there was a lovely blonde lady working there who was welcoming and professional, but the current atmosphere is completely different. I won’t be returning while she is working there.

12 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Collection from Grafton Street shop

Collection from Grafton Street shop. The very helpful staff helped me find an alternative size of the boots I'd chosen. The staff were professional, patient and friendly. I love my new boots, so it was a great experience all round. Thank you.

26 de febrero de 2026

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