Carpet One Floor and Home Opiniones 159

My and my husband purchased the more expensive “luxury vinyl planks” and were very displeased with the quality of the product. We installed ourselves because his dad did professional flooring for years and the install was extremely difficult. The pieces did not snap together well at all and so many chipped and broke off in the process to where we needed a lot more then what we should have. Still we have issues with the prices popping up and separating because they do not click together. We did a different luxury vinyl plank in the master and office that we purchased from Lowe’s (which cost less) and we wish we had gone with them for the rest of the house. The pieces fit together great, no issues of it popping up or apart, and overall the sound quality and feel on bare feet we love so much more. Very disappointed with carpet one. When they called to see how we were satisfied and we told them we were not they didn’t seem to care.

I was debating if I should do replacement of hardwood floors, or sandling, and buff shine. The salesman suggested that I sand and buff shine my floor. The team arrived at 9:00am promplty and was very professional and attentive to my floor needs. I am 100% satisfied and plan to do future work with Carpet One. Mrs. Sheila Joyce Neal is a very Happy Camper.

DO NOT work with this company and any reviews that you see are good are employees pressured to do so.

I did a review a couple of weeks ago and so I am following up on what not to do. Do not let Carpet One send out their installers. Not good. Buying from them is ok but that is it. Also another idea is to shop around. Check with Mill Creek Outlet. The salesman was awesome and yes we bought our new floor there. He also recommended a installer that was also very awesome. A father and son team and they did a great job. We also saved around $1300.00 compared to what we spent at Carpet One. So thank you Carpet One for not wanting to work with us, we found a new place to go to for future floor needs.

STAY AWAY. The worst company I have dealth with. They removed the baseboards after installing laminates, put the baseboards back down with chunks of baseboard missing and scratches. To add insult to injury they hired a crew that could hardly speak English. Called the owner about my displeasure he was suppose to meet me but never showed. We will hire a local company to fix the problem

Buyer beware with Carpet One of Merritt Island Florida for breach of contract and horrible service!! Owner Jeff Kidd refused to provide his service warranty in writing after contract signed and deposit paid. Cancels work days before installation. File complaint with HQ and they provide very little help. After conversations with others, this company does not stand behind their work! Many complaints!! Find someone else, we do not recommend this provider of Carpet One!!

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Awful service, awful follow up, all around a terrible company.
Many hidden costs, very discouraging.
Called corporate office and spoke to Sara, equally awful.

I dealt with 3 different people on a kitchen/dining room floor installation. The left hand didn’t seem to know what the right hand was doing.
Luckily the installer (Karim and his brother Jose) made up for the lack of professionalism in the ordering department.
They did excellent work in a timely manner, were very polite, and a joy to do business with.
They work for the company as opposed to being subcontractors..

I had the same problem that others are having. Junk flooring and refuses to back the warranty. Stay far away from this joke of a company!!!!

My wife and I were assuming the military discount would be competitive with that of Lowes. I.e. 10%. This was not the case and they would easily return products if the amount purchased was greater than the amount we needed.

The work they were supposed to do was simple. Carpet one room, and add vinyl plank to a small entry way. I needed the job done quickly, which Travis said they could do. After a few days when I hadn't heard anything, I called Travis to find out transition pieces needed to be ordered, and I would need to wait until they come in so the job could be completed (vinyl and carpet) at the same time, I waited a week and called again, I was told the transition pieces were not in yet but would be in any day. I called again and was told they were in, but I need to call Stephanie to get the job scheduled. The work was scheduled and my husband took off work for the installation. The carpet was installed fine, but were told another person would have to be scheduled to install he vinyl. The installer told my husband that we would get a call about the vinyl installer coming out. No one of course called. I called a few days later and got it scheduled for a week ago. I took off work and the installer came, but couldn't do the job because he did not have the transition pieces. He told me that they would need to be ordered. The installer told me that someone would call me to reschedule. No one of course called. I have called Travis several times this week, who seems indifferent to my concerns. He tells me to call Stephanie to schedule but she is on vacation. He told me it is "out of his hands." He told that he emailed Jason about getting installation scheduled. I called the OP store and asked for Jason and was given Stephanie's VM who is on vacation. My quick job has lasted over a month at this point. They do not have customer service skills. I should not have to keep calling them! Very disappointed! I would only recommend them if you like to get the run around!

Travis is my sales rep and did a great job helping me pick LVP and bathtubs wall tile.
I'm not sure if Travis measured wrong, although I'm certain the fee quote had overage for wastage and estimating errors which for which I was billed.

The LVP installation is good but the installer used the last 6 ft plank and there was zero material left for future repairs. The steps were one short in the quote but Carpet One provided the piece while the installation was in progress so no delay.

The installers took no care to protect my house or clothing when they used grinders on leveling cement. They should cover closets and furnishings with plastic. Very basic.

Also they R&R'd my sliding 6 ft doors and didn't replace the floor guide, saying they aren't allowed to drill through the LVP. Ridiculous. We are to believe that the doors are supposed to swing in and out? YouTube shows how to drill safely or glue the guide to the floor. They mis-installed a different closet door. Now I have to hire someone else to finish Carpet One's work.

The bathroom tile two man demolition team showed up Thursday afternoon and they demoed the three walls above both 5 foot bathrooms.

The tile installer--one person--showed up at 10 AM Friday. He worked to 11 PM so I had to cancel my Friday evening plans. Clearly the installation team knew this wasn't a one man job.

The installer completed the guest bathroom and it looks good but I had to ask the installer to remove and reinstall the soap dish which was placed about 4 inches above the bathtub. Seems like he never installed a soap dish or he didn't care.

Next he told me Carpet One was short about 8 feet of Bullnose tile so he'd have to return Saturday or Monday to finish the Master Bathroom walls.

Now it's late Tuesday morning and I'm told Carpet One will have the Bullnose available for installation Thursday. Great?! My master shower has been 90% complete and unusable for since Friday and it takes them 4 days to work out a solution and hopefully the 1 day, two man project will be finished in 8 calendar days. It's unfathomable that bullnose tile--needed about 50 linear feet max for this project--isn't in stock and wasn't available Monday to finish my project.

I'm very unhappy with the installation. You should try a different company.

UPDATE: Installer returned 6 days later. Needed about 14 pieces to finish but was only provided 10. Must order again. Another failure to perform by Carpet One. If they return Tuesday, it will have been 14 days without master bathroom. No call from Carpet One called me to update me on timing to cure their error. I had to pester them to get an update.
2nd UPDATE: Installer returned 1 week later and finished my master bathtub tile. End product looks great and extra tile remained with me for future repairs. My handyman had to add some caulk where they missed. He had to touch up paint over tile.
It took two full weeks to install tile over two bathtubs. Not good, but it's finished and the end product--LVP and bathtubs tile--looks great. I felt abandoned by Carpet One on the tile mess up. I will never use Carpet One again.

I worked with Kera Parker on two different orders/installations. I replaced the carpet in most of my house and all of my mother's house. Completely professional from start to finish. I highly recommend staying local and using Carpet One if living in the GreenValley/Sahuarita AZ area.

Wrong trim size again, also different stain color on 1/2 round molding. 5th visit still not completed.

Well, after I called Carpet one about no installers coming. They had someone at my house on Monday-the installers were professional and courteous and did the job very well. I am happy with the job they did. so I went from very upset with the first installer (lack of) to quite happy with who came to do the job. Redding Ca 5050 Westside road.

One star is too much for a rating on this lousy company. The store is fine, the sales guy is fine, but they hire incompetent sloppy people to install. I bought vinyl plank flooring for the entire house, and the installers came in and made a huge mess. They broke up the tile in the front hall and didn't bother to use a tarp to protect my walls and woodwork, leaving gouges and chipped paint throughout the front hall. They attempted to "fix" it with paint that did not match and a lousy drywall repair job. Upon further inspection, they had damaged walls throughout my home! They also broke the glass top my dresser. I called the stored, and they sent a different crew out to finish the job. Too late. Now I have to paint the entire house and Carpet One will not get back to me.

Do not have vinyl plank installed by these rip off wannabe floor decorators!
$4000.00 later, I should have kept my 20 year old carpet with holes!
BEWARE

I have never done a google review before. I am motivated to do so today! We had new flooring installed yesterday and are just so completely satisfied. It was really refreshing to work with this group of people! Janelle patiently kept following up with us on different things and made many timely phone calls to us and on our behalf. The installers yesterday were terrific! They very kindly answered last minute questions, stopping what they were doing to really listen and respond. They were wonderfully knowledgeable and professional. Everything looks great!! I would definitely recommend Carpet One of Rochester!

Had a bad experience at this store. They had a new employee who wrote down the wrong name of the carpet. Took over a month to get it replaced and they stuck me with the second install bill.
They claimed I used my own installer even though Matt at the store recommended the installer.
They also used the beauty guarantee to cover up the employees mistake of writting the wrong name down.
I would NOT recommend this store. There are many many other options our there.

After tearing out old floor --- a leveling material was poured to level out the slab/area for the installation of new wood laminate floor. In four areas of the floor --- the leveling liquid did not completely dry before installation. After 5 years and exposure to sunlight --- the floor in these areas has dark spots.
Upon contacting the company, they mentioned their 1-year warranty on installation (which we were never provided) and would not even come out to our home to look at the floor and suggest options to correct the poor initial installation. Very poor customer service. Would not recommend.