Made a call to check on the status of my account which is nearing its end. Operative Neelesh Keesoondoyal was incredibly helpful, explaining what was still to be completed on my account, and what woul... Ver más
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Consulta las opiniones de los clientes
Callwd carrington dean today and spoke to Mikeal Dhalapah. Mikael couldnt have been more helpful and helped me redolve my problem swiftly he was very polite and courteous thank you Mikeal
Due to dedts becoming so overwhelming at the start of this year I turned to carrington dean and the advisor was amazing and really lifted a weight of my shoulders. The plan was affordable, unfortunate... Ver más
Have had advice and assistance from Carrington Dean for the last year or so. ALways helpful on the phone and happy to explain or help with any issues. Just today I noticed my monthly payment hadn't co... Ver más
Información sobre la empresa
- Servicio para casos de insolvencia
- también en la categoría
- Servicio de reducción de deuda
Escrito por la empresa
Carrington Dean provides free and impartial debt advice to people living in Scotland. We specialise in Trust Deeds and the Debt Arrangement Scheme (DAS), and have helped over 45,000 individuals take steps toward managing their debt.
Carrington Dean
Escrito por la empresa
- Scotland's Debt Specialists
- We have helped over 45,000 people in Scotland manage their debts
- We provide friendly, non-judgemental advice on all Scottish debt solutions
- We’re committed to offering tailored advice to support each individual customer
Información de contacto
Regent House 76 Renfield St, G2 1NQ, Glasgow, Reino Unido
- 0800 043 1320
- customerservice@carringtondean.com
- carringtondean.com
4,9
Excelente
8 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great Understanding
Was efficient and very understanding of my circumstances. Great customer service and very helpful.
8 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Dhishna Santoo
Dhishna Santoo is the best advisor, really easy to talk to and makes you feel comfortable. I go to them direct because they always reply and has helped me many a times.
8 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
First class service
Was late making a payment but my call handler farhiya was excellent took my payment and changed date for future payments goin forward excellent service
7 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Very helpful getting it all set up
Very helpful getting it all set up
Very good customer service and don't make you feel bad about your situation
7 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I spoke to Rookshar
I spoke to Rookshar, she was extremely helpful, knowledgable and very pleasant. I felt as if she was happy to help me with my many questions and feel she went above and beyond her duty to help me and make me comfortable. Highly recommended and gave me her direct contact details which I so very much appreciated.
6 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
TD1639654
TD1639654
Hi Sean (Manager), please see email chain sent to you
10/04/2026 UPDATE: Call received from Male calling on behalf of Carrington Dean today - Friday 10th of April 2026 at 15:21 lasting 16 minutes and 18 seconds.
Call was from Carrington Dean Advisor, not Sean (Manager).
Advisor disclosed that he had been asked to contact myself due to emails passed to him and ongoing issues regarding my annual review.
I when asked again provided full information requested when prompted including number of people in household including children and income/outgoings.
Advisor advised that he would now be taking over dealing with this matter, and taking sole ownership of this matter to see it through to conclusion.
After assessing information provided by myself during call when provided, information which has been provided on several different occasions to separate advisors including Reena Sonea and Allya Cotobally and included in emails sent to general Carrington Dean email address from November 2025 until present - Male advisor this afternoon confirmed what I already know hence my repeated attempts to resolve, that the final figure is negative and I have no income left after calculation is made to pay any further outgoings.
I was advised by Male advisor that with this information he would send me an email following call to which if there was anything I sought to add I could do so by replying to email and if no contact was made by myself he would forward this email to my Trustee with information provided - again, requesting for Trust Deed to be closed due to me no longer being in a financial position to pay.
Male advisor then sought to discuss one thing prior to call ending, this being the one star review left on Trustpilot which was deemed a negative comment and asked if following his call to myself and the action he said he will personally take to resolve my issue if I would be willing to remove the review.
I advised Carrington Dean Advisor that until matter is fully resolved and I have received confirmation in writing that Trust Deed has been closed and that no further debt is owed by myself that review would remain but upon confirmation of closure and subsequent completion I would be happy to write a review detailing his call, how call was handled and conclusion, if reached.
Following call received response was added by Carrington Dean to my Trustpilot review.
No email received from Carrington Dean at present time - 19:30 confirming discussion held, information again provided on request ie income/expenditure and of proposed action to be taken by advisor who made out bound call to myself this afternoon.
11/04/2026 UPDATE:
Email received at 16:02 as quoted:
'Hello,
I hope you are fine.
Please note we spoke yesterday and we confirmed your review. As discussed, I am attaching the income and expenditure form for the figures confirmed.
Kindly go through it and let me know if there is any issue.
Thank you.
Regards,
Kavish Iranah
Senior Financial Reviews Insolvency Advisor'
11/04/2026 UPDATE:
I replied to email received at 17:13 as quoted:
'Good Afternoon Kavish,
I can confirm that I have read and reviewed email sent.
I can confirm that I have nothing else that I would like to add or change.
Best regards,
James'
6 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Good Afternoon,
This message was referred to Sean (manager) to ensure he has received and responded to your email.
Kind Regards
Carrington Dean Compliance Department
3 years ago I was not sleeping I was…
3 years ago I was not sleeping I was worried sick as I got myself into a large debt, but since contacting
Carrington Dean it has been great they sorted all my finances out now I am debt free thanks to them, they are a great company they are always polite and helpful,
I have to thank Charles McAteer for his excellent service and all employees.
6 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Paul Mowat - 5 stars
Having fallen behind by two months on my payments, I thought that my Trust Deed would be revoked as a result, however a lovely advisor named Paul Mowat proactively got in touch with me letting me know that I was in arrears. I spoke with Paul to see if there were any options available to me, and he was extremely understanding of my financial situation and worked with me to create a solution to get back on track.
In the end, we agreed that the two months would be counted as a Payment Break, meaning that I am now back on track and the two months missed will be added back on at the end. This was the perfect solution for me given my circumstances and I was blown away at the generosity of this offer.
I would give Paul 6 stars if I could - he provided an excellent service and I could not be happier with it.
4 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Missed payment
Phoned today about a missed payment as I had to change my bank card after an attempted fraud! I spoke to Peter who guided me through the process patiently and assured me it wouldn’t go down as a missed payment which I was worried about. He talked to me genuinely and was very helpful sorting out the issue.
2 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
My experience
Callum was brilliant, couldnt fault him atall sorted the issue right away , but also importantly he spoke very sincerely and friendly ⭐️⭐️⭐️⭐️⭐️
3 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Thoroughly recommend Gary Mowatt
Thoroughly recommend this company especially Gary Mowatt . Gary resolved my problem compassionately and understood . He also completed what he promised with a follow call . Thanks Gary 👏
3 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
couldn't have been more helpful
3 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Spoke with Martin today
Spoke with Martin today, issue was resolved very quickly and easy. Very pleasant and clear instructions.
2 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Excellent customer service pays…
Excellent customer service pays directly to my creditors excellent value for money
1 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Jacqui was brilliant to deal with
Jacqui was brilliant to deal with, very helpful and showed great customer service
1 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Fantastic Support from Gary Mowat
Fantastic Support from Gary Mowat
Gary Mowat was a kind and patient gentleman. Had an issue with my payment not going through. He had all the patience of a saint to wait until i had successfully manouvered my way around online banking to solve this issue.
A real testament to the amazing staff you have on your teams.
1 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Absolutely amazing service always here…
Absolutely amazing service always here to help if needed. Highly recommend and thank you for your help 😊
1 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Called up today about missed payment as…
Called up today about missed payment as a change of bank card ,Gary was polite and professional and all problems were sorted in quick time
1 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Claire was superb and extremely…
Claire was superb and extremely helpful. All cleared up within 15 minutes. Very impressed.
1 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Good service
Roxanne was nice, efficient and polite on our phone call today. Matter resolved quickly. Thanks
1 de abril de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
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