Made a call to check on the status of my account which is nearing its end. Operative Neelesh Keesoondoyal was incredibly helpful, explaining what was still to be completed on my account, and what woul... Ver más
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Consulta las opiniones de los clientes
Callwd carrington dean today and spoke to Mikeal Dhalapah. Mikael couldnt have been more helpful and helped me redolve my problem swiftly he was very polite and courteous thank you Mikeal
Due to dedts becoming so overwhelming at the start of this year I turned to carrington dean and the advisor was amazing and really lifted a weight of my shoulders. The plan was affordable, unfortunate... Ver más
Have had advice and assistance from Carrington Dean for the last year or so. ALways helpful on the phone and happy to explain or help with any issues. Just today I noticed my monthly payment hadn't co... Ver más
Información sobre la empresa
- Servicio para casos de insolvencia
- también en la categoría
- Servicio de reducción de deuda
Escrito por la empresa
Carrington Dean provides free and impartial debt advice to people living in Scotland. We specialise in Trust Deeds and the Debt Arrangement Scheme (DAS), and have helped over 45,000 individuals take steps toward managing their debt.
Carrington Dean
Escrito por la empresa
- Scotland's Debt Specialists
- We have helped over 45,000 people in Scotland manage their debts
- We provide friendly, non-judgemental advice on all Scottish debt solutions
- We’re committed to offering tailored advice to support each individual customer
Información de contacto
Regent House 76 Renfield St, G2 1NQ, Glasgow, Reino Unido
- 0800 043 1320
- customerservice@carringtondean.com
- carringtondean.com
4,9
Excelente
8 mil opiniones
No consta que haya invitado a opinar recientemente
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I spoke to SARVESH over the phone about…
I spoke to SARVESH over the phone about an address update, managed to get this done no bother and was given really good information about my current account
28 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Ruth was very helpful and such a great…
Ruth was very helpful and such a great advisor very happy with the call and information provided.
Leeann
27 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
The staff are very understanding and…
The staff are very understanding and helpful, no judgement. They go the extra mile to make sure you can afford the monthly payment. They are friendly and try to sort out any difficulty quickly.
24 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Very helpful staff
Very helpful staff , always happy to help when you call , very polite and professional
23 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Overall very positive
Overall, a great experience through a very stressful time of my life. Felt very supported along the way by Akhilesh Bagha and I would highly recommend
7 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
great to deal with very helpful and…
great to deal with very helpful and took time to explain it all
24 de diciembre de 2025
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Sarvesh helped me quick and easy no…
Sarvesh helped me quick and easy no issues atall.
20 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Settlement Dispute
My complaint has been handled appallingly from start to finish. Despite providing clear evidence of every payment made and demonstrating that I have already paid over £8,500, my concerns were largely ignored throughout the complaints process. The investigation failed to properly address the discrepancies I raised, with responses feeling generic rather than evidence based.
The original Trust Deed showed 46% of my debt would be written off, yet I am now being told I must find a further £14,320 to settle, while also continuing to make my monthly £116 payments. The explanation relies on trustee fees, costs and statutory interest that were never made sufficiently clear at the outset.
Communication deteriorated to the point where emails and phone calls went unanswered, forcing me to escalate my complaint to senior management. After weeks of waiting, the final response simply repeated the company’s position without meaningfully addressing the evidence I submitted.
I also have concerns about the company’s online reputation management. I have noticed negative reviews disappearing, which raises questions about whether critical customer feedback is being fairly represented. Whether or not there is an explanation for this, it does little to inspire confidence in transparency.
Overall, I have been left feeling ignored, misled and extremely disappointed by both the handling of my complaint and the lack of transparency throughout the process. I cannot recommend Carrington Dean based on my experience.
16 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Thank you for your review. I am sorry to hear that you are not happy with the service you have received. We'd like the opportunity to resolve any issues you are experiencing; therefore, your details have been passed to our management team and someone will be in touch with you directly.
Contact via email with Akhilesh Bagha…
Contact via email with Akhilesh Bagha from the Trust Deeds team has been concise, informative and helpful. The whole team were excellent in reassuring me during this very difficult time. The advice and guidance has been effective and I look forward to the resolution of my current situation thanks to their assistance.
13 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Thank you to Kathleen I was so worry…
Thank you to Kathleen I was so worry but she help me and put my mind at ease. She was so professional.
14 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I have been dealing with Azhar and he…
I have been dealing with Azhar and he has made the full process so much easier. He took me through everything and took all the stress away I felt about the situation. Would highly recommend him to help anyone in need of assistance. I can’t thank him enough.
13 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
I've used Carrington Dean for a few…
I've used Carrington Dean for a few years now and cannot fault them. They always go above and beyond for you and always friendly. Peter McKayhas been extremely helpful as my life took a turn for the worst. I am looking after my parents and fighting to get my children back. He has helped so much and seriously has now made a stressful time a bit easier. Thank you you and trust me there good people working for you
12 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Paul was great help on the phone
Paul was great help on the phone. Answered all my questions regarding end term of my account. Can't fault the service throughout the process.
9 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Brilliant service from this company…
Brilliant service from this company especially Dhishna Santoo who was helping me. Very understanding and had empathy on my situation that I am currently in. I would highly recommend. 10/10. I now feel a lot better and not so stressed about my situation. 😊😊
1 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Spoke with both Peter and Ruth when…
Spoke with both Peter and Ruth when we're both amazing. Perfect customer service skills from bith of them, helped me get both of my issues resolved in a quick call and would hope to speak to them again in future.
8 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Thankyou peter for your help today and…
Thankyou peter for your help today and kindness getting me all sorted hope you have a lovely day
7 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Very good service
Very good service, akhilesh bagha was very professional and pleasant to deal with
7 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Thanks for the help SOOVIDHA could not…
Thanks for the help SOOVIDHA could not be any money helpful thank you
7 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Exemplary
I am under alot off pressure and was nearly broken.
I spoke with Harshikha Boodhun today who was a credit not only to herself but Carrington Dean.
I'll probably be able to sleep tonight.
Harshikha I don’t think you no how nice and good you are at your job and what you have done for me.
Thank-you
6 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
Big thanks to Urvashi for her help and guidance
Big thanks to Urvashi for her outstanding support. Her professionalism and helpful attitude made a huge difference, and I truly appreciate her excellent service.
6 de julio de 2026
Opinión espontánea
Respuesta de Carrington Dean (Scottish Debt Advice)
Hi there,
Thanks for taking the time to share your experience with us. Your feedback is important to us and allows us to continue to support people in a similar situation to you and plays a vital part in encouraging others to find financial help.
If you ever need to speak to us in the future, you can contact us using the details below:
Telephone: 0800 043 1320
Email - customerservice@carringtondean.com
Live Chat - www.carringtondean.com
All the best,
Sean – Manager
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