I was quite worried based on the other bad reviews but they must have turned a corner since. The process is quite simple and communicated well. They also work with any garage in Ireland but i... Ver más
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Horrific experience Waiting over two weeks for a simple repair that's covered by the warranty having found out it only cost 250euro we have arranged our own repair Amazing a company could be s... Ver más
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I have to agree with the negative reviews on here about this company. From my first time engaging with them they have been troublesome. From multiple calls and emails, which they have ignored. The co... Ver más
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Experience is good. For the first I started with reimbursement process, went well in the end to reimburse the amount. Pros: - customer service is good they were professional. - In the end... Ver más
Información sobre la empresa
Escrito por la empresa
At Car Simple, we are committed to providing motorists across Ireland with straightforward, reliable protection for their vehicles and peace of mind when they need it most. As a regulated insurance intermediary, we work with leading brands and dealers to offer a range of automotive protection products, including Used Car Warranties, Extended Warranties, GAP Insurance, SMART Insurance, Alloy & Tyre Insurance, and Breakdown Assistance. Our focus is on delivering exceptional customer service, fair and transparent claims handling, and products that provide genuine value. We understand that making a claim can be stressful, which is why our experienced team is dedicated to guiding customers through the process with professionalism, empathy, and clear communication. At Car Simple, we believe in building long-term relationships with both our customers and our dealer partners through trust, integrity, and consistently high standards of service. Whether you're purchasing a vehicle or protecting one you already own, our goal is simple: To help keep you on the road with confidence.
Información de contacto
12 Marrion Square, D02H798, Dublin, Irlanda
- 015313000
- customercare@carsimple.ie
- carsimple.ie
3,5
Medio
64 opiniones
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Do not go near this company
Do not go near this company, I purchased a 2 year warranty at the car dealership I bought my car from a couple of months ago, a 9 year old car with just over 116,000 km on the clock, I was given a car simple breakdown of warranty cover from them with claims up to 3,600 euros that covered all essentials in my case bar Ev/hybrid components and battery ,neither applied in my case as the car was a petrol engine.
I was told by dealership I would receive an email within 48 hours re my policy.
After several unreturned phone calls I received my policy 8 days later by email to find I had a 1000 euro limit and paperwork that had a signature that was not mine, I entered into a battle to get to the bottom of this.
I brought my car to get checked over by a local trustworthy mechanic to find some very urgent expensive repairs were necessary, two of which I had been led to believe were covered by my warranty, ie. timing belt and suspension, the timing belt being the main reason i purchased the warranty.
I called the number to make a claim received an email with instructions to follow and did so and was told i would here back in two days.
This did not happen.
A full week later i called their office to find they had not even processed the claim and the person i was speaking to told me they would send it through.
I received an email not long after denying my claim as my diagnostic report had been done inside 14 days
After many unreturned emails and phone calls I finally convinced Christine to telephone my wife to speak to her.
She was told by Christine that we would not be covered on that car for a timing belt or suspension anyways.
She eventually agreed to a refund of our money as it was clear that we had not anything near the cover we purchased.
What we had to go through with unanswered phone calls and emails to get our money is beyond belief.
The stress that this has caused ourselves is inhuman, we purchased this car and warranty for two years peace of mind, this week we will fork out almost 1700 euros for repairs that should have been covered by Car Simple.
Do not do business with this company, to my view they should be closed down.
5 de septiembre de 2026
Opinión espontánea
Respuesta de Car Simple
Thank you for taking the time to leave your review.
We are very sorry to hear about the frustration and stress you experienced. Having reviewed the circumstances of this matter, we would like to clarify a number of points so that the position is accurately reflected.
We take concerns of this nature very seriously, particularly those relating to policy documentation, levels of cover and the handling of claims. The warranty cover applicable to a vehicle is determined by the policy purchased and its associated terms and conditions.
We understand that you received your policy wording eight days after purchasing the warranty through the selling dealer. Once the policy wording was issued, it set out the applicable terms of cover, including the 14-day no-claims period. Claims can only be considered in accordance with those terms, including the applicable claim limit, covered components, waiting periods and other policy conditions.
In relation to the repairs referenced in your review and claim submitted, we would like to clarify that the SRS warning light could have been considered under the policy had the claim arisen outside the 14-day no-claims period, subject to the usual assessment of the claim.
The remaining items identified were either service, maintenance, wear and tear items, or items where no covered failure had occurred. These included:
Service of the vehicle
Timing belt due for replacement
Battery not secured
Cracked wing mirror indicator
Front shocks leaking
Loose ball joint cover
Inner CV boot requiring cleaning
The fact that a particular vehicle component is listed within a warranty does not automatically mean that every repair or replacement involving that component is covered. The cause of failure, condition of the component, circumstances of the claim and applicable policy terms all need to be considered before cover can be confirmed.
We would also like to clarify the point raised regarding the signature on the documentation. Car Simple did not sell the policy directly to you or complete the sales documentation. The policy was sold by the supplying dealer, who completed the transaction and documentation through the Car Simple platform.
We appreciate that this was a concern for you and understand why you raised it.
We also recognise that you were unhappy with your overall experience. Following discussions regarding your concerns, it was agreed that the policy would be cancelled and the premium refunded. The policy was cancelled on the same day the request was received, and the refund was issued to the selling dealer within three business days.
We are always prepared to investigate customer concerns and acknowledge where our service has fallen below the standards we expect. We also believe it is important to provide clarification where there may be a difference between a customer's understanding of the cover and the terms of the policy.
Should you wish to discuss any aspect of the matter further, we remain available to do so directly at customercare@carsimple.ie
Kind regards,
The Car Simple Team
I was quite worried based on the other…
I was quite worried based on the other bad reviews but they must have turned a corner since.
The process is quite simple and communicated well. They also work with any garage in Ireland but it's good to ask first. For the claim, you need (1) the car's diagnostic report (faults read by OBD), (2) description of what happened, (3) part costs and labor costs (hourly).
Just make sure the first thing you get from your mechanic is the diagnostic report because that gets cleared after the repair and will cause issues with your claim!
The customer service was great. Belma was very nice and understanding on the phone. I had trouble with my mechanic providing the required information for their process but they helped me through this and followed up with him on my behalf. I ended up paying the mechanic myself and being reimbursed by them.
26 de agosto de 2026
Opinión espontánea
Respuesta de Car Simple
Dear Customer,
Thank you very much for taking the time to leave such a detailed review and for sharing your experience with Car Simple.
We are especially pleased to hear that, despite having some initial concerns, you found the claims process straightforward and well communicated. We understand that dealing with a vehicle repair and making a warranty claim can sometimes be stressful, so supporting our customers throughout the process is extremely important to us.
It is also wonderful to hear your comments about Belma. We will make sure your feedback is passed on to her. Going the extra mile to help customers, including working directly with their repairer where needed, is exactly the level of service we want to provide.
We also really appreciate you sharing your experience of the claims process, as this may be helpful to other customers considering Car Simple.
Thank you again for your trust, your kind words and your 5-star review.
Kind regards,
The Car Simple Team
Respuesta de Car Simple
Dear Customer,
Thank you for your kind review. We are delighted to hear that you found our team helpful and that you had a positive experience with Car Simple.
We really appreciate you taking the time to share your feedback and thank you for choosing us.
Kind regards,
The Car Simple Team
Great communication and helpful process…
Great communication and helpful process with the member of staff that was dealing with my warranty. Quick and easy process absolutely zero complaints very good service.
6 de agosto de 2026
Respuesta de Car Simple
Dear Customer,
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you experienced great communication and found the warranty process to be quick, straightforward, and hassle-free. Our team is committed to making the claims experience as smooth as possible, so it's wonderful to know we achieved that for you.
Thank you once again for choosing Car Simple. We truly appreciate your support and look forward to assisting you again should you ever need us.
Kind regards,
The Car Simple Team
The team were amazing and fast
The team were amazing and fast. Couldn’t give more of a positive review
30 de julio de 2026
Respuesta de Car Simple
Dear Graham,
Thank you so much for your wonderful review.
We are delighted to hear that you found our team to be both responsive and efficient. Providing a fast, professional, and customer-focused service is something we strive for every day, so it's incredibly rewarding to receive such positive feedback.
Your kind words mean a great deal to everyone at Car Simple, and we truly appreciate you taking the time to share your experience.
Thank you again for your support. We look forward to being of assistance should you ever need us in the future.
Kind regards,
The Car Simple Team
I dealt with Chrissie
I dealt with Chrissie, who was a pleasure to deal with. She went above and beyond kept in contact throughout the whole process. I'd give 10 stars if I could
9 de julio de 2026
Opinión espontánea
Respuesta de Car Simple
Thank you so much for your fantastic review.
We are delighted to hear that you had such a positive experience with Chrissie. Providing exceptional customer service is something we pride ourselves on, and it's wonderful to know that Chrissie kept you informed throughout the entire claims process and went above and beyond to support you.
We will be sure to pass on your kind words to her, it will mean a great deal. Receiving feedback like yours is a fantastic recognition of the dedication and care our team strives to provide every day.
Thank you once again for your support and for choosing CarSimple. We truly appreciate your recommendation and look forward to being there for you should you ever need us again.
Kind regards,
The Car Simple Team
Great Service
We have nothing but great service from Tyrone and Joe from an account point of view. The lads always go above and beyond for us and our customers. Highly recommend
2 de junio de 2026
Opinión espontánea
Respuesta de Car Simple
Thank you very much for your kind words and for taking the time to leave us a review.
We are delighted to hear that you have had such a positive experience working with Tyrone and Joe. Building strong relationships with our dealer partners and ensuring the best possible outcomes for both our customers and theirs is something we take great pride in, so it is wonderful to receive feedback like this.
We will be sure to pass your comments on to both Tyrone and Joe, who will be thrilled to know that their efforts are appreciated. Going above and beyond is exactly the level of service we strive to deliver every day.
Thank you again for your recommendation and for your continued support. We look forward to working with you for many years to come.
Kind regards,
The Car Simple Team
Horrific experience
Horrific experience Waiting over two weeks for a simple repair that's covered by the warranty having found out it only cost 250euro we have arranged our own repair
Amazing a company could be so useless
would recommend to stay away
15 de mayo de 2026
Opinión espontánea
Respuesta de Car Simple
Dear David,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating it must have been to wait for a repair, particularly when you felt it should have been resolved much sooner.
At Car Simple, we strive to provide a prompt and efficient service, and it is disappointing to learn that we did not meet your expectations on this occasion. We would appreciate the opportunity to investigate the circumstances surrounding your claim and better understand what caused the delay.
Unfortunately, we are unable to identify your case from your review alone. If you could please contact us directly with your policy number, vehicle registration, or claim reference, we will review the matter as a priority and provide you with a full update.
We sincerely apologize for the inconvenience caused and thank you for bringing this to our attention. We value all feedback as it helps us improve the service we provide to our customers.
customercare@carsimple.ie
Kind regards,
The Car Simple Team
Dealing with Chrissie in the claims…
Dealing with Chrissie in the claims department was a pleasure. She is efficient and understanding. Will be getting Car simple warranty on my next car too
28 de mayo de 2026
Opinión espontánea
Respuesta de Car Simple
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear about your positive experience with Chrissie and that she was able to provide the efficient and understanding service that we strive to deliver to all of our customers. We will be sure to pass your kind comments on to her, as feedback like this is always greatly appreciated by our team.
It's fantastic to know that we were able to assist you with your claim and that you would consider choosing a CarSimple warranty again for your next vehicle. Your trust and support mean a great deal to us.
Thank you once again for your recommendation, and we look forward to being of assistance in the future.
Kind regards,
The Car Simple Team
I have to agree with the negative…
I have to agree with the negative reviews on here about this company. From my first time engaging with them they have been troublesome. From multiple calls and emails, which they have ignored. The cover I purchased from them was pretty expensive and when I needed them they sent on their new terms and conditions, which was 10 pages longer than the copy I signed. I could only recommend to avoid this crowd and go further afield. Plenty of other reputable companies operating here
4 de febrero de 2026
Opinión espontánea
Respuesta de Car Simple
Thank you for taking the time to share your feedback.
We are genuinely sorry to read about your experience and are disappointed to learn that you feel let down by both our communication and the handling of your warranty cover. We understand how frustrating it can be when expectations are not met, particularly when you have invested in a product intended to provide peace of mind.
We take concerns regarding communication and policy documentation very seriously. We would welcome the opportunity to review your experience in detail, including the concerns you have raised regarding the terms and conditions provided and any correspondence that you feel may not have been adequately addressed.
Unfortunately, we are unable to identify your account from your review. If you would be willing to contact us directly with your policy number, vehicle registration, or claim reference, a member of our management team will investigate the matter thoroughly and respond to your concerns.
We appreciate all customer feedback, both positive and negative, as it helps us continuously improve our service and processes.
customercare@carsimple.ie
Kind regards,
The CarSimple Team
Very bad response
Very bad response, no reply to emails, no proper answers, they will tell you to do the diagnostic from anywhere then if it's appropriate, they will agin want to do another diagnostic and repair with their own preferred garbage.. So we have been losing money over this diagnostic tests.
23 de abril de 2026
Opinión espontánea
Respuesta de Car Simple
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with our claims process has not met your expectations. We understand how frustrating it can be when communication is perceived to be lacking and when additional diagnostic work is required before a claim can be progressed.
Diagnostic procedures are often necessary to accurately identify the cause of a fault and to ensure that any repairs carried out are appropriate and covered under the terms of the warranty. However, we appreciate that this process can be inconvenient, particularly if it results in additional time and expense.
We would welcome the opportunity to review your case in full and address the concerns you have raised regarding communication, diagnostics, and the repair process. Unfortunately, we are unable to identify your claim from your review alone.
Please contact us directly with your policy number, vehicle registration, or claim reference, and a member of our team will investigate the matter as a priority.
We sincerely apologise for any frustration caused and appreciate you bringing your concerns to our attention.
customercare@carsimple.ie
Kind regards,
The CarSimple Team
AVOID! A "Scam System" designed to deny claims.
Do not buy a warranty from CarSimple. They use a "scam system" with their recommended garages to avoid paying for real repairs.
I had a clear mechanical failure (failed A/C evaporator), but they sent me to a "cowboy" garage that ignored the fault and only did a cheap "patch-up" job to save the company money. Now they won't answer the phone. They take your money for "coverage" but do everything possible to avoid fixing the car. Complete waste of money. AVOID!
3 de febrero de 2026
Opinión espontánea
I couldn't fault the service
I couldn't fault the service. Christine was so helpful and followed up any queries with a thorough explanation. Can't praise her enough!
18 de diciembre de 2025
Opinión espontánea
Excellent Customer Service
Excellent Customer Service, prompt and effecient.
16 de diciembre de 2025
Opinión espontánea
Car Simple are just a waste of money
Car Simple are just a waste of money. They denied my claim as I did not comply with THEIR rules regarding servicing intervals. The issue was nothing to do with oil change or servicing. They are just scammers.
18 de noviembre de 2025
Opinión espontánea
Respuesta de Car Simple
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that you are dissatisfied with the outcome of your claim and understand your frustration. We appreciate that receiving an unexpected claim decision can be disappointing.
At Car Simple, all claims are assessed in accordance with the terms and conditions of the policy, including any servicing and maintenance requirements. These requirements are designed to help ensure that vehicles are maintained in line with manufacturer or policy guidelines throughout the period of cover and it is the owners responsibility to maintain there vehicle.
We value all customer feedback and are committed to treating every claim fairly and transparently.
Simply a horrible experience
Simply a horrible experience! It's a scam!
I had a problem with my battery, which in practice costs 200 euros. First of all, one of the garages they recommended told me they didn't like working with "Car Simple" because they always cause problems. At first, I didn't believe them, but then it turns out that to change a simple battery, they drown you in paperwork. They even ask for things they should already have. The worst experience ever! I wouldn't recommend them to anyone.
17 de noviembre de 2025
Opinión espontánea
Experience is good.
Experience is good.
For the first I started with reimbursement process, went well in the end to reimburse the amount.
Pros:
- customer service is good they were professional.
- In the end amount is reimbursed.
- No waiting period for customer care.
Few cons
- since it is first time for me, wasn't find the proper guidance thru whole process. Has to do and go here and there to get quotes and get it approved.
- The recommended garages are not near to location and they won't pick the call too.
- I have waited almost 20 days to get it approved.
- if possible please increase the diagonals cost incurred. (As you recommends it should be fully covered from you).
- unable to find website with proper information in online.
3 de septiembre de 2025
Opinión espontánea
Best guys to deal with!
Best guys to deal with!
Had a gearbox problem with my Volvo and contacted claim department about it. Chrissie was very helpful!
Jeep was back on the road in less than a week.
Highly recommend to get Car Simple extended warranty policy for you peace of mind!
12 de agosto de 2025
Opinión espontánea
Their lack of communication is so…
Their lack of communication is so disappointing. I have had no car since April of this year due to a fault that should be covered under warranty which was initially accepted and after 2 months they decided not to. I have requested the decision be reviewed & overturned and have had no reply to any calls or emails for 4 weeks now. I've had no choice but to contact the ccpc (ombudsman) who are now assisting me. Absolutely shocking behavior.
21 de agosto de 2025
Opinión espontánea
Needed a new car battery after…
Needed a new car battery after purchasing car and it was still under warranty and car simple sorted it out quickly and the process was SIMPLE 😁
23 de julio de 2025
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