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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Been using Cartridge Right compatibles for decades now. Always quick and friendly service. My old brother printer just keeps on going...(touch wood). Can't remember having any problems with colours cl... Ver más

Valorada con 3 estrellas sobre 5

Really friendly and polite staff on phone. Unfortunately I had purchased a printer 🖨️ advertised on their website and they had phoned me to say they could not provide it at the price advertised. Not... Ver más

Valorada con 4 estrellas sobre 5

The compatible ink cartridge worked fine, without even a warning message. Original (HP) cartridges are an irresponsible waste of plastic, rare metals, etc, as they contain only a fraction of the ink.... Ver más

Valorada con 5 estrellas sobre 5

I bought a Brother cartridge but thought it was the wrong one as it didnt seem to fit. I used their telephone customer service and immediately talked to a local expert. He explained that the Brother... Ver más

Información sobre la empresa

Escrito por la empresa

Ink, toner and stationery delivered to your businesses same and next day. Refills and non originals guaranteed for your printer. Printing and copying also. Cards, booklets and flyers printed at incredibly low rates. Call us for more info. Printer repairs and servicing also offered.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

284 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 33% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Excellent telephone support

I bought a Brother cartridge but thought it was the wrong one as it didnt seem to fit. I used their telephone customer service and immediately talked to a local expert. He explained that the Brother system comes in 2 halves and only the ink bit got sent out. I understood and used it straight away. So excellent prompt service

6 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Well Done!

It is so important to get prompt and polite service, and to let retailers know how thankful you are for the service provided. I had difficulty in obtaining Epsom ink as covid had put a stop to my research. Cartridge Right is only a small premises but they provide a larger service than at first meets the eye.

29 de julio de 2025
Valorada con 5 estrellas sobre 5

Helpful and efficient

Website info was unclear on re-filling but the person on the phone was very helpful and explained. True to their word, refilling was turned around very quickly and so far the ink seems indistinguishable from the manufacturers own.

9 de julio de 2025
Valorada con 1 estrellas sobre 5

Unfortunately the cartridge arrived…

Unfortunately the cartridge arrived without a chip. I have emailed Dan on customer service , sent photos . Dan was gong to send me a replacement but i received nothing. On emailing back to see where the replacement was I was told HP would not have sent a cartridge out without a chip and that as there was no chip on the cartridge that was down to me!!
Why would i remove a chip stuck on to a cartridge resulting in it not working !!
Unfortunately the 30 day moneyback guarantee does not appear to be happening.
25.06.25
The chip is still on the old cartridge - i sent photos of both old cartridge with chip and new cartridge without chip to Dan as soon as yours arrived.
i have now re ordered off FP Franking direct. Accusing me of removing the chip from the new cartridge to stick on the old cartridge which is empty hence the purchase of a new cartrigde is bonkers . I am a 55 year old company director ! Your money back guarantee on the website is just words !!!
Your cartridge did not come with a chip on.

19 de mayo de 2025
Logotipo de Cartridge Right

Respuesta de Cartridge Right

Fortunately we have been in a HP factory before and have seen the process in action when they make an ink cartridge. It is impossible for a specialist franking machine cartridge like yours to leave the factory without a chip as it would be dead and fail the checks in order pass quality control. They all would. It looks like you took the chip off the cartridge because you had another cartridge which registered empty but you belived it to contain ink. You ordered from us to use the chip on this Cartridge and get your money back. We were refused a return by HP so we couldn't offer a refund on a licensed product.
We didn't accuse you of returning the old cartridge.

Valorada con 1 estrellas sobre 5

Worst online experience I have ever experienced

If I could give this company -5 stars I would. I purchased an ink cartridge from them and paid £5.95 for next day delivery. After 4 days I contacted them explaining I had never received the cartridge and was about to go on holiday and now did not require the cartridge anymore. I was told they would sort it out. After returning from our holiday the cartridge was delivered, I contacted them again and was told to return it with Royal Mail tracking service and they would refund me my invoice and the postage cost. After tracking the delivery it was now obvious I was not getting a refund, after 2 emails and many phone calls I got my refund minus the return costs. Every time I called them the manager was on a day off or had left early. Eventually I got an email explaining my return was outwith their terms and conditions even after me contacting them explaining I had never received it before going on holiday. The worst online company I have ever dealt with. Their customer service is awful and mannerism on emails was shocking.

24 de marzo de 2025
Opinión espontánea
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Respuesta de Cartridge Right

Hi Ricky. We are sorry to hear your point of view on this as we heard from you weeks after your purchase not days after. Royal mail was the issue not us. You wanted a refund on a single ink which was fine and we refunded promply. The issue you failed to mention in your review was you chose to send a single ink tank cartridge weighing 65 grams costing £8.95 for a special next day delivery, which you wanted us to pay for. We fully refunded the initial delivery and the purchase made but your confusion is the non faulty return postage is down to you. We have a non faulty restocking fee which we waivered out of goodwill as royal mail were the issue not us.
We hope this clears up any confusion and if we can be of any further service please do call again.

Valorada con 5 estrellas sobre 5

Amazing company

My second order from cartridge right and everything was perfect, my order was shipped out and came so quick and everything with in perfect condition. Love the extra treat they gave too

11 de mayo de 2025
Valorada con 5 estrellas sobre 5

Great service

The toner arrived the next day, worked with no hassle, produces great quality printing and has saved me hundreds of pounds. I'll be ordering from you again.

23 de abril de 2025
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Respuesta de Cartridge Right

Great to hear - thanks for the feedback Alex:-)

Valorada con 2 estrellas sobre 5

Very late delivery, no communication.

We ordered the cartridges on the 1st of April. We paid extra for next day delivery. We received them this morning, 8th April.

1 de abril de 2025
Logotipo de Cartridge Right

Respuesta de Cartridge Right

Problem with royal mail now sorted.

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