Cells4Life Opiniones 

134
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Easy to book and to arrange collection I was disappointed to find out that the phlebotomist insisted to collect the placenta as well even though our package did not contain that, we have opted onl... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fantastic service throughout. Cant complain. Very competitive pricing too which surprised me! I paid for stem cell collection with cells plus, they extracted 22 out of about 70 which im told is not ba... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The service was easy to use, Verity our main point of contact carefully explained how everything worked, answered all our questions and helped us through the admin to get everything in place for the c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have been dealing with Cells4 life for the last 6 years. Their timeliness and customer service is simple impeccable. Very supportive and kindly spoken staff. Importantly, what they do is genuinely... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Laboratorio médico
  2. Clínica de Salud de la Mujer

Información proporcionada por diversas fuentes externas

Cells4Life is a private stem cell bank based in the United Kingdom.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

134 opiniones

5 estrellas
4 estrellas
3 estrellas
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1 estrella

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4,3

Todas las opiniones

(134)

26 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

10/10 service

Had a great experience from start to finish so far on this journey. The team are super helpful and always respond very quickly with any questions or queries. Literally can’t fault their service and knowledge. I will be recommending to all friends and family who want to take this route. Thank you!

5 de diciembre de 2022
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Respuesta de Cells4Life

Hello Maddie! Thank you so much for taking the time to leave such a kind review. Wishing you and the family all the best. Cells4Life team.

Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Very pleased with the service we have received from Cells4Life. The sign-up process was very straightforward, and the selection of services offered was both comprehensive and well explained. We had a planned C-section, so our phlebotomist, Jay, was present at the hospital in advance of the surgery and was able to collect our son's cord blood immediately, making it a hassle-free experience in every way. Highly recommended.

29 de diciembre de 2022
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Respuesta de Cells4Life

Hello Alexander. Thank you for choosing Cells4Life. Wishing you and the family all the best.
Cells4Life team.

Valorada con 5 estrellas sobre 5

Well done

They did really good job everything went perfect

29 de diciembre de 2022
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Respuesta de Cells4Life

Hello Ekaterina. Thank you for taking the time to leave us such a kind review. Wishing you and the family all the best.
Cells4Life team.

Valorada con 4 estrellas sobre 5

Umbilical cord Collection

Dealing with the team wasn't difficult and they showed understanding

6 de octubre de 2022
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Respuesta de Cells4Life

Hello Sammy, thank you for choosing Cells4Life and taking the time to leave us a review. Hope you, the little one and family are doing well!

Valorada con 5 estrellas sobre 5

Communication was excellent

Communication was excellent. Everything was explained and implemented in a professional way. Also the nominated phlebotomist service was excellent.

25 de octubre de 2022
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Respuesta de Cells4Life

Hello Punam. Thank you for taking the time to leave us such a good review. Wishing you, the family and the little one well. Cells4Life team.

Valorada con 5 estrellas sobre 5

Would highly recommend

I knew that I wanted to harvest my baby's cells once they were born and went to the Lidl Baby Show with a company in mind that I thought I wanted to use but I am so glad I approached Cells4Life. The ladies that were there were so informative and I felt that they took the time to treat me as an individual.
I proceeded with Cells4Life and even after the cells and placenta have been harvested they are still on hand to answer any questions that I have.

14 de noviembre de 2022
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Respuesta de Cells4Life

Hello there. We are so happy to hear that you had a good experience with us! Thank you so much for taking the time to leave such a kind review. Wishing you and your family all the best. Cells4Life team.

Valorada con 5 estrellas sobre 5

Amazing experience

Excellent customer service, good communication; very helpful answering all of our questions.
The person who took the cells was on time and he done everything properly so the cells bring the best results!
Totally recommend this company!

4 de octubre de 2022
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Respuesta de Cells4Life

Thank you for your kind we review and for choosing us! Wishing you and the family all the best - Cells4Life team

Valorada con 5 estrellas sobre 5

Professional and very knowledgeable

We’ve requested the service 12 hours before our son’s birth and although we needed to think through all plans which are available with cell 4life, they were patient and got everything done for us.
It was an amazing and stress free experience.

1 de julio de 2022
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Respuesta de Cells4Life

So happy to hear we could make it work for you. Thanks for choosing Cells4Life, and big congratulations!

Valorada con 5 estrellas sobre 5

On time and responsive

The person who took the cells was great as she was on time and she done everything so the cells bring the best results Which they did
Thank you

15 de septiembre de 2022
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Respuesta de Cells4Life

Great to hear - thank you for sharing your experience, and for choosing Cells4Life!

Valorada con 1 estrellas sobre 5

Unexpected price hikes!!

We thought this was a leading company for stem cell storage but expect a price hike after you’ve agreed your cost structure. Page 13 of your agreement says so!! My son is 9 months old, so they didn’t even wait the full year before increasing our cost, not sure how we are expected to rate them highly with such a poor service. I recommend seeking another service but unfortunately we are tied in!

14 de enero de 2022
Opinión espontánea
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Respuesta de Cells4Life

Hi Mohammed.

We're sorry to learn you were unsatisfied with our recent price increase.

We clearly outline in the same agreement that, "Cells4Life reserves the right to increase the storage fee in line with the retail price index." (the Retail Price Index is the measure of inflation published by the government's Office for National Statistics).

This is something we have only chosen to do once in the last 20 years.

For example, a customer paying £100 per year will now pay £107 per year, an increase of 7% (RPI forecast to increase 9.8% in 2022).

We hope you can appreciate that any increase in price is a decision we take very seriously. Our aim is to make cord blood banking as affordable and accessible to our clients as possible. However, we must balance the financial needs of our customers against the ongoing financial viability of their stem cell storage.

If you have any questions, please don't hesitate to call us on 01444 873 950 to discuss any aspect of your storage and fees.

Thanks!
Cells4Life

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service, good communication, couldn’t fault it. Used again for our second child and very pleased with Cells4Life and the phlebotomists.

12 de mayo de 2022
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Respuesta de Cells4Life

Thanks for trusting Cells4Life to store the stem cells of both your first and second child.

Valorada con 2 estrellas sobre 5

Waited for the phlebotomist 2 hours after giving birth

The booking experience went successful, however when it came to the cell collection we had issues. We rang up our phlebotomist when I started contractions, then messaged him when I was told to go into hospital, very soon after we found out I was already 3cm, however, the phlebotomist did not believe that my labour was progressing so quickly due to it being my first. An hour later I became 8cm and we contacted them again and he still felt like he didn’t leave to come to the hospital even though he lived over an hour away. Half an hour later I started pushing my baby out and my partner contacted them to tell him and once again did not believe us but begrudgingly packed his stuff to leave. I had to wait an hour and a half with the placenta inside me after I had given birth due to him not leaving when we requested. We where upset with the outcome but where still keen for the service and waited for the arrival of the genetic testing which would take 3-4 weeks to arrive, 5 weeks later however we had still not heard anything and had made contact with Cells4Life. We then found out that the results bags been ready almost 2 weeks prior. We have very mixed opinions on the service, but cannot make a set opinion until we have utilised our stems cells.

26 de agosto de 2022

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