“I just wanted to leave a quick review to say how helpful Melanie has been throughout everything. She has been such a good assistant over the phone — always polite, clear, patient, and really took t... Ver más
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Consulta las opiniones de los clientes
Clegg Gifford understands my line of business in live audio production which is why I transferred to them in the first place. They have obtained quite specific and affordable PLI and Employer Liabilit... Ver más
La empresa ha respondido
Bin with this company 8 years i've not had insurance for 6 months and they've now telling me, I cannot use my seven years.No claim bonus, you're absolutely pathetic, disrespectful company
La empresa ha respondido
Had my trade policy with them for 10 years. Always on the ball, Quick to answer the phone also never ridiculous waiting times. Never had any issues when adding a vehicle, sometimes just a quick check... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Clegg Gifford is a respected Lloyd’s broker with a national reach, proudly serving clients since 1968. We bring decades of experience in the motor trade sector, paired with a client-first approach to insurance. We’d love to hear from you! Your reviews help us grow and improve, so please share your experience. If something hasn’t met your expectations, please contact us at complaints@cginsurance.com— we’re here to help and committed to finding a solution. Your satisfaction means everything to us!
Información de contacto
100 Kings Rd, CM14 4EA, Brentwood, Reino Unido
- cginsurance.com
4,0
Muy bueno
313 opiniones
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I agreed a settlement because one of…
I agreed a settlement because one of their customers damaged my property. This was then sent to a claims handler and since then the service has been awful. 2 months later I have still not received payment and am being completely ignored via email. Definitely would not recommend
18 de diciembre de 2025
Opinión espontánea
Respuesta de Clegg Gifford
Hi,
We’re sorry to hear about your experience with our Claims Handling Agents/Providers service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com with your claims reference, so we can address the issue and find a solution for you. We value your feedback and aim to improve.
Respuesta de Clegg Gifford
Hi Abdulkadir,
We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it.
Easy to arrange insurance as market…
Easy to arrange insurance as market trader but would like to insure stock as well.
23 de agosto de 2025
Respuesta de Clegg Gifford
We're happy to hear that arranging insurance was easy for you. Please do not hesitate to contact us regarding stock insurance and we will try to find a solution for you.
Respuesta de Clegg Gifford
Hi,
We're happy to hear that renewing your policy was easy! Thank you for your positive feedback; we appreciate it.
Fast & easy execution of the process
Fast & easy execution of the process, I changed my mind on one thing & this was sorted without any fuss.
1 de agosto de 2025
Respuesta de Clegg Gifford
Hi Mark,
We're happy to hear that the process was fast and easy for you. We appreciate your feedback and are glad we could accommodate your change without any issues.
Concerning our claim
Dealt efficiently and quickly about our queries with helpful information volunteered.
25 de noviembre de 2025
Respuesta de Clegg Gifford
Hi Timothy,
We appreciate you taking the time to share your feedback. We're happy to hear that our team addressed your questions efficiently and provided helpful information.
Respuesta de Clegg Gifford
Hi Brian,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
Excellent service
Excellent service. Efficient and speedy response to any queries.
15 de diciembre de 2025
Respuesta de Clegg Gifford
Hi,
We're happy to hear that you found our service excellent. We appreciate your feedback regarding our efficient and speedy responses.
Always been very helpful in response to…
Always been very helpful in response to any query and efficient.
1 de enero de 2025
Respuesta de Clegg Gifford
Hi Brian,
We appreciate you taking the time to share your positive experience. We're happy to hear that our team has been helpful and efficient for you.
Could have been a 5 star
Could have been a 5 star. However, I have reduced it to 4 stars due to being charged an additional extra £50 + admin charge. An amended was required due unclear information being requested, which resulted in the extra charge.
3 de diciembre de 2025
Respuesta de Clegg Gifford
Hi Mohammed,
Thanks for the positive review! We’re glad you’re happy with the service and appreciate your feedback. We’ll take it on board for future improvements.
I've used clegg Gifford for many years…
I've used clegg Gifford for many years for my traders policy.
I've never had any problems with my policy.
24 de octubre de 2025
Respuesta de Clegg Gifford
Hi Rowena,
We're happy to hear that you've had a positive experience with your traders policy over the years. Thank you for sharing your long-term satisfaction with us!
My renewal notice came in plenty of…
My renewal notice came in plenty of time for me to review. The quote was very competitive and the renewal dealt with very efficiently and without any problems.
1 de diciembre de 2025
Respuesta de Clegg Gifford
Hi Peter,
We're happy to hear that you had a positive renewal experience. It's great to know the renewal notice arrived promptly, the quote was competitive, and the process was efficient. Thank you for your feedback.
COMPLAINT SUBMITTED
See complaint filed by account handler and written complaint submitted.
21 de noviembre de 2025
Respuesta de Clegg Gifford
We appreciate your feedback and regret your experience. Our complaints department will review the filed complaint to improve our service and will be in contact with you in due course.
Rang them about amending my policy
Rang them about amending my policy, took all the info and then never got back to me
1 de diciembre de 2025
Respuesta de Clegg Gifford
Hi,
We’re sorry to hear about your experience with our service. This isn’t the standard we strive for. Please contact us at complaints@cginsurance.com so we can address the issue and find a solution for you. We value your feedback and aim to improve.
Respuesta de Clegg Gifford
Hi Ben,
Thank you for your fantastic review! We’re thrilled you had a great experience with our insurance services. If you ever need further assistance, feel free to contact us. We look forward to hearing from you again!
My experience was this company very…
My experience with this company was very good very good customer service very good service my first year was this company they have a very good quality service the staff member very well trained very good with the customer. Many thanks to everyone.
30 de noviembre de 2025
Respuesta de Clegg Gifford
Hi Omed,
We're happy to hear that you had a very good experience with us. We appreciate your kind words regarding our customer service, the quality of our service, and our well-trained staff. Many thanks for your positive feedback!
No reminder for quote well done but I…
No reminder for quote well done but I will try to find cheaper next time premiums have gone sky high
1 de diciembre de 2025
Respuesta de Clegg Gifford
Hi Julie,
We appreciate your feedback. We recognise your concern about premium costs and are continuously reviewing our insurer panel to obtain competitive terms and prices.
Staff were prompt and responsive
Staff were prompt and responsive. One criticism was that it was rather laborious and expensive to add house guests to drive one of our cars for a week or so. Maybe that could be simplified.
10 de octubre de 2025
Respuesta de Clegg Gifford
We appreciate your feedback and are glad our staff was helpful. We continuously review our processes to simplify our processes and will ensure your suggestion is included. Thanks for your suggestion!
We have had very good correspondence…
We have had very good correspondence with our policy. Tony has been very helpful with getting everything sorted out.
3 de noviembre de 2025
Respuesta de Clegg Gifford
Hi Sara,
We're happy to hear that our correspondence has been very helpful and that everything is sorted out to your satisfaction. Thank you for sharing your positive experience with us!
Friendly staff
Friendly staff
helpful to get the best insurance to meet my needs
Many thanks
1 de diciembre de 2025
Respuesta de Clegg Gifford
Hi Neil,
We're happy to hear that our staff were friendly and helpful in finding the best insurance to meet your needs. Many thanks for your positive feedback!
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