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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

We used CG as an intermediary to facilitate selling on eBay and Shopify and shipping all the products from our stock held at Amazons various fulfilment centres. After a lot of research, we found t... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

We tested most of the competition before settling on Channelgrabber, our business needs a slick listing mechanism as we have new products coming all the time. Whilst others managed inventory well, l... Ver más

Valorada con 5 estrellas sobre 5

We, been using C.G. for a number of years to aggregate all of our sales channels into one stock control system. The system is easy to learn and navigate. And have found the staff to be always helpful... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Channelgrabber has allowed us to grow our sales and manage multiple websites and sales channels without the need for extra staffing. It's testament to the software that over 6 years from our new busin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de soluciones para eCommerce

Escrito por la empresa

ChannelGrabber is an international software company that has developed and markets an online solution for multichannel retailers that helps them sell more, through any retail destination, delight their customers and conquer administration. ChannelGrabber's unique software automates product content optimization, listings, order management, inventory management, billing, shipping and messaging all in one place. Designed for any size of business, large or small, ChannelGrabber enables retailers to reach, sell to and retain more customers.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

140 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(140)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Channel Grabber was the 5th inventory…

Channel Grabber was the 5th inventory management software I tried. I avoided it at first because others were a little cheaper. This cost me so much time as other inventory management software made so many mistakes I had to manually correct it. I never had to do that once with CG. Once you get your head around how the system works(staff are super helpful) the software is faultless. It makes multi channel selling a breeze. Trust me if you are looking for inventory management use Channel Grabber straight away, don't try the other crap ones!

7 de agosto de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Ricky,

We are glad that you find our system faultless! Thank you for your review.

Best Regards,
Shanice Creary

Valorada con 5 estrellas sobre 5

Increase sales without the admin hell!

Channelgrabber has allowed us to grow our sales and manage multiple websites and sales channels without the need for extra staffing. It's testament to the software that over 6 years from our new business startup, to now 100s of orders a day, everything just works seamlessly. We have previously used Actinic, OSCommerce, Magento and eSellerpro. But Channelgrabber is beautifully simple, scaleable and requires very little "tweaking" once working. It frees up time to do the important stuff....sell products!

29 de julio de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Mike,

Thanks for the review. Our aim is to give you the free time to do the important stuff!

Best Regards,
Shanice Creary

Valorada con 5 estrellas sobre 5

I am delighted with ChannelGrabber.

I am delighted with ChannelGrabber.
After using Channel Advisor for some years, Channelgrabber is a revelation. The software may not have as many features as Channel Advisor, but ChannelGrabber is so much simpler to use.
The Channelgrabber people are readily accessible, and they are extremely friendly and helpful.
I believe that the measure of a well financed, and properly developed, software is definable by its ease of use.
Channelgrabber scores full marks on this.
How can I be so sure?
Because months go by without me even considering contacting Channelgrabber with any queries.

26 de julio de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Bill,

Thank you for your amazing review! We know that simplicity is the key to a great software product and hope to continue improving.
I'm glad you are happy with our service!

Best Regards,
Shanice Creary

Valorada con 4 estrellas sobre 5

eBay and Shopify to Amazon Fulfilment platform

We used CG as an intermediary to facilitate selling on eBay and Shopify and shipping all the products from our stock held at Amazons various fulfilment centres.
After a lot of research, we found that there were very few vendors capable of creating a seamless link.
They have been reliable with very little downtime and the support has been good throughout,
Would recommend.

2 de mayo de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Thanks for your recommendation Thomas! I know that reliability is key for any business.

Best Regards,
Shanice Creary

Valorada con 5 estrellas sobre 5

As a small company we had our worries…

As a small company we had our worries about changing everything over to channelgrabber but from the first person we spoke to (Dan) we were put completely at ease, he was on hand anytime we needed him and personally checked in to see how things were progressing. When we set up it was then the lovely Clare on hand to show us everything we had to do - anything we could think of, clare had already thought of it. Both Dan and Clare made it so personal it felt like they were on hand purely for us when i am sure they had many other people to talk to. Demonstrations and webinars were so clear and helpful (and also sent straight over to us for future use after) Clare was then available all day everyday through chat to talk us through anything. There has never been a time where I couldn't ask a question and get an answer straight back which is so important for a fast paced business like ours. We honestly could not recommend channel grabber more! For a small business price has to be taken into consideration and although we were dubious, it has been worth every penny and more.

11 de abril de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Steven,

Thanks for the review! You are right our system aims to be great value for money with great customer service!

Best Regards,
Shanice Creary

Valorada con 5 estrellas sobre 5

ChannelGrabber is an excellent software!

ChannelGrabber is an excellent software! It works really well! Highly recommend to anyone! Brilliant price! Excellent value for money! Great customer service! They are always happy to help!

9 de abril de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Neudell,

Thank you for your review. We will pass your kind words back to the rest of the team.

Best Regards,
Shanice Creary

Valorada con 4 estrellas sobre 5

Great Multi Channel Software

The software was very helpful with our young online business in improving our internal system. The system updates our stock with all our channels in one go saving us lots of time in syncing the quantities. Having all the channels in one place to update them together was one of the main reasons we choose Channel Grabber.
The only negative I have with the company is I felt they could be more proactive in reaching out to their customers to help them with their business. If you train and empower your customers on how to fully utilise your software they are likely to remain loyal customers for life (imo).

3 de abril de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Richard,

Thanks for the review. I can see you joined us way back in 2012 which means today I've learned we didn't offer any training back then - I joined ChannelGrabber 2013 and we've had a dedicated on-boarding and training team the whole time i've been here!

I definitely agree we historically haven't been the best at proactive outreach. In 2018 we assigned some resources to form a Customer Success team, who are reaching out to customers and running training sessions daily on request.

All the Best,
David Freel
Commercial Director

Valorada con 5 estrellas sobre 5

They have an incredible group of staff…

They have an incredible group of staff that are always just a message away. The Channel grabber team will go above and beyond to help your business grow.

The software itself is robust, smooth, very good GUI.( I love their inbuilt invoice builder. )

All the best from,
Ukbeautybase

27 de marzo de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Thanks for your review. You are a great customer and we are always happy to help!

Best Regards,
Shanice Creary
Accounts and Billing

Valorada con 5 estrellas sobre 5

excellent service does what it should…

excellent service does what it should and saves time once set up

11 de marzo de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Andy,

Thanks for the review! Hope you start to enjoy your extra free time!

Best Regards,
Shanice Creary
Accounts and Billing

Valorada con 5 estrellas sobre 5

Excellent invoicing and stock control Software

I have used Channelgrabber for quite a few years now and would not hesitate to recommend.
the software is intuative and a boon to any serious business
excellent

8 de marzo de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Thank you for the recommendation!

Valorada con 5 estrellas sobre 5

Found this platform to be the best …

Found this platform to be the best one we've used yet! one of the best things about Channelgrabber is the team! The team here are so friendly and helpful and can't do enough! Highly recommend.

5 de marzo de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Rob,

Thanks for the review! We are always happy to help!

Best Regards,
Shanice Creary
Accounts and Billing

Valorada con 5 estrellas sobre 5

Very easy to use and great help from…

Very easy to use and great help from the team. Brilliant

27 de febrero de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Manoj,

Thanks for the review! Let us know if we can help with anything at all!

Best Regards,
Shanice Creary
Accounts and Billing

Valorada con 5 estrellas sobre 5

Very good multi channel system .Very…

Very good multi channel system .Very friendly and helpful when needed and easy to contact if any problems .I would highly recommend .

26 de febrero de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Richard,

Thanks for the review! We've been working hard to maintain great customer service, so it's great to get positive feedback!

Best Regards,
Shanice Creary
Accounts and Billing

Valorada con 5 estrellas sobre 5

Excellent customerservice..

Excellent customerservice... which is vital and what you need when setting up ! The multi order platform of choice

18 de febrero de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Chris,

Thanks for the review! We are always happy to help!

Best Regards,
Shanice Creary
Accounts and Billing

Valorada con 5 estrellas sobre 5

We've used Channel Grabber for 7 years

We've used Channel Grabber for 7 years, we did move over to linnworks for a short period but it just wouldn't work with our M2 website. We should have just stuck with CG as soon as I rang them the integration was done and we were saving about 10 hours a week using different systems. Support is always spot on as well. They are dearer than Linnworks but we make that back in time saved. Still a few glitches but there are with all these types of software. Would highly recommend if you sell on multiple channels.

13 de febrero de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Lee,

We're happy to welcome you back! It's great to hear this from someone who has tried several systems and then picked a winner ;)

All the Best,
Dave Freel
Commercial Director

Valorada con 5 estrellas sobre 5

CG is a superb platform for multi…

CG is a superb platform for multi channel sales. During our busiest times (Xmas!) it would save us hours in order processing and sales inventory. Support when needed was spot on too and very friendly, and more importantly getting us a resolution quickly.

7 de febrero de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Andy,

Thank you for taking the time to write this. I'm glad to hear we're living up to your expectations!

Kind Regards,
Dave Freel
Commercial Director

Valorada con 5 estrellas sobre 5

Perfect Solution

We have been using ChannelGrabber for many many years and if like us, you are trading over different market places with lots of different stock items, this is a really good (maybe the best) solution for stock management, shipping, invoicing, listing and customer management. We were even able to integrate our own website with ease into ChannelGrabber also. This is a very cost effective solution with different tariffs to suit all sizes of business and with a willingness from ChannelGrabber to help give the right solution for you and your business as it grows. With good support, extensive online Knowledgebase with step-by-step guides on all the major features and you're not tided in to a contract, we would urge you to give it a go!

4 de febrero de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Jules,

Thank you for the kind words. This is exactly why we do what we do and I'm glad we could help!

Kind Regards,
Dave Freel
Commercial Director

Valorada con 5 estrellas sobre 5

Simple and easy

ChannelGrabber made my life simple and easy in keeping my stocks both on ebay and amazon in sync. The system is easy to use and saved us time in dealing with orders and managing our stock.

29 de enero de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Ana,

Thank you for your review! I'm glad to hear we're saving you time. We hope this frees you up to do what you love, growing your business!

Best Regards,
David Freel
Commercial Director

Valorada con 5 estrellas sobre 5

Great system

Great system. Compliments on its ease of use, support team is absolutely fabulous, guide and help you all the way and response to any queries is quick. Highly recommended.

10 de enero de 2019
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Rani,

Thank you for your review, our support team were chuffed to read it! We're also expanding our support team this year too to ensure this standard is always maintained as we grow :)

Best Regards,
David Freel
Commercial Director

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