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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

We used CG as an intermediary to facilitate selling on eBay and Shopify and shipping all the products from our stock held at Amazons various fulfilment centres. After a lot of research, we found t... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

We tested most of the competition before settling on Channelgrabber, our business needs a slick listing mechanism as we have new products coming all the time. Whilst others managed inventory well, l... Ver más

Valorada con 5 estrellas sobre 5

We, been using C.G. for a number of years to aggregate all of our sales channels into one stock control system. The system is easy to learn and navigate. And have found the staff to be always helpful... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Channelgrabber has allowed us to grow our sales and manage multiple websites and sales channels without the need for extra staffing. It's testament to the software that over 6 years from our new busin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de soluciones para eCommerce

Escrito por la empresa

ChannelGrabber is an international software company that has developed and markets an online solution for multichannel retailers that helps them sell more, through any retail destination, delight their customers and conquer administration. ChannelGrabber's unique software automates product content optimization, listings, order management, inventory management, billing, shipping and messaging all in one place. Designed for any size of business, large or small, ChannelGrabber enables retailers to reach, sell to and retain more customers.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

140 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(140)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I am a small Uk business that has used…

I am a small Uk business that has used Channel Grabber for a number of years which has helped manage my stores on the eBay abs Amazon platform.
I would recommend using them to anyone thinking of managing their stock levels and creating listings which is easy to do.

5 de marzo de 2021
Opinión espontánea
Valorada con 4 estrellas sobre 5

As an e-commerce site

As an e-commerce site, we found Channel Grabber whilst looking for a way to process our orders faster. The program amalgamates orders from a vast array of channels (including eBay, Woo Commerce and Amazon) and imports them to one place. It also allows you to manage message, track parcels and even has inventory management tools too (and probably much more)!

Initially there were some issues regarding the kind of Amazon Account we needed to use the features on Channel Grabber, but the Sales Team were very helpful and accommodating.

The software is always being developed. The teams at Channel Grabber are great at communicating the Customers ideas to the Developers so that new features can be added all the time.

The best part of Channel Grabber is the On Boarding and Support Teams. They manage the initial set up of the software, provide excellent training and trouble shooting and are always on hand to help guide you through whatever you are attempting to do. I really can't say enough good things about them. The Customer Service is reason enough to choose Channel Grabber over any other program!

10 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Service levels gone right down!

We have been with channelgrabber for many years, yes we had the odd glitch here and there which was always rectified quickly, unfortunately now there is NO telephone support at all ??

The system has become unreliable with regular issues which now take many hours and multiple emails to resolve, we simply do not have the time to babysit channegrabber with every issue taking so long to fix

I guess it is time to move to one of their competitors

3 de agosto de 2020
Logotipo de ChannelGrabber

Respuesta de ChannelGrabber

Hi Dave,

I'm sorry that you feel you've had this experience. We don't recognise which of our customers you are from your name and we requested additional information so we could identify your account. You provided verification information to trustpilot but requested to remain anonymous and so we are still unable to address any issues you reference here.

ChannelGrabber, like the rest of the country, had to make swift and drastic changes to our business in response to COVID-19. One of those changes was of course to switch to remote working and required technology to route calls to individuals now working from home, rather than our in-office telephony system.

As such, it is completely true to say for a period of time, we were only able to offer support via emails and chats. However I do not believe it fair to hold this against us. We moved as quickly as possible to reinstate the phone lines and the overwhelming majority of our customers have been understanding and supportive of the situation we all found ourselves in.

I'm sorry that you felt the need to leave a negative review as a consequence of disruption caused by a global pandemic. I would ask you to get in touch so we can speak directly and assure you of all the positive changes we have managed to make since, and would appreciate you reconsidering this feedback.

Kind Regards,
David Freel
Company Director

Valorada con 5 estrellas sobre 5

Great customer service!

Customer of 7 years!!

They have moved with the times and the service has been great 365 days of the year.

Very useful of SMEs and ideal in the growing e-commerce market - manage your stock, listings and new orders coming in from one site.

24 de marzo de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Save hours with ChannelGrabber!

I've been using ChannelGrabber for a couple of years now and can recommend this software. It is very easy to use and covers everything you would want from a multi-channel inventory software. Great customer service too! If you are selling the same stock on more than one platform this software will save you hours!

24 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service and…

Excellent customer service and ever-improving software! Having used Linnworks before, ChannelGrabber is a breath of fresh air!

The on-boarding and customer support is second to none. The software is easy to use and more than adequate for our current needs. The staff are always willing to assist with issues, and go above and beyond to come up with solutions where possible.

We use CG for eBay and Amazon (including Seller Fulfilled Prime), and it has streamlined our business and offers excellent value for money. Keep up the good work ChannelGrabber!

13 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company, great service!

Sam and the gang from CG are great. We've had nothing but a great experience with them. Unfortunately due to some stock problems we had to shut shop but will be back and would recommend !

20 de febrero de 2020
Opinión espontánea
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Respuesta de ChannelGrabber

Hi Greg,

Thanks for your review. We look forward to your return.

Best Regards,

Shanice Creary

Valorada con 5 estrellas sobre 5

Excellent experience so far

Excellent experience so far. Only been using CG for just over two weeks and still have things to learn but loving it so far. The Software is Brilliant but the support is even better. Clare is amazing so helpful and patient nothing is too much trouble. From the Sales Demonstration, contact with Sales to all the support members everyone is genuinely helpful and focused on helping you achieve your goal. My only regret is I didn't start using it years ago.

17 de febrero de 2020
Opinión espontánea
Logotipo de ChannelGrabber

Respuesta de ChannelGrabber

Hi Louise,

We are happy to have you on board! Thank you for such a great review.

Kind Regards,

Shanice Creary

Valorada con 5 estrellas sobre 5

Easy to use at a great price.

I have been using channel grabber for over 2 years.
1st Year I was on a free account.
I found the software easier to use then all others out there on the market.
Few things I like about this software:
1)Interface is very clean and user friendly
2)I can upload tracking number and it despatches and send customer vat invoice on all marketplace’s automatically.
3)Because this software is like a central CRM I can access all markets customer from different marketplace’s on one system.
This also helps with VAT returns as you can download invoices in csv and pdf based on date ranges.

Finally Dan gave me a great price and discount of the normal pricing structure.

28 de noviembre de 2019
Opinión espontánea
Logotipo de ChannelGrabber

Respuesta de ChannelGrabber

Hi Shak,

Thank you for such a great review. We are so pleased that you like our system!

Best Regards,
Shanice Creary

Valorada con 5 estrellas sobre 5

Channel Grabber has been great for y business.

Channel Grabber has been great for my business, they have a flexible pricing structure to suit all types of businesses. A good live feed of stock to multiple marketplaces, and easy connecting to couriers for label making.

10 de octubre de 2019
Opinión espontánea
Logotipo de ChannelGrabber

Respuesta de ChannelGrabber

Thank you for such a great review!

Best Regards,
Shanice Creary

Valorada con 5 estrellas sobre 5

Good Experience

Good Experience, Very Fast Online Software ,
Great Price, Customer Service A*
Could easily understand the online software without any help 👌🏻

8 de octubre de 2019
Opinión espontánea
Logotipo de ChannelGrabber

Respuesta de ChannelGrabber

Hi Abdul,

Thanks for your review!
I'm happy that you've had such a great experience with our system.

Best Regards,
Shanice Creary

Valorada con 5 estrellas sobre 5

An excellent System

An excellent System, Great support and more than happy to recommend.
Integration worked spot on we were still using the older system, not the new one, so I wonder how they have improved on what was already brilliant.

4 de octubre de 2019
Opinión espontánea
Logotipo de ChannelGrabber

Respuesta de ChannelGrabber

Hi Andy,

We are working to make our new system even better!
Thank you for your review.

Best Regards,
Shanice Creary

Valorada con 5 estrellas sobre 5

Ive found Channel Grabber to be very…

Ive found Channel Grabber to be very professional, helpful and good value. Problems never occur unlike other similar software's ive used in the past which are over complicated with super slow problem response times and above all alot more expensive. I would definitely advise anyone who is interested is streamlining their online presence to give Channel Grabber a go, very easy to setup and most of all makes handling multichannel selling a doddle from day to day. 10/10

Steve Hemming
Eggplant Store Ltd

11 de septiembre de 2019
Opinión espontánea
Logotipo de ChannelGrabber

Respuesta de ChannelGrabber

Hi Steve,

We are delighted to have received such a great review. Thank you!

Best Regards,
Shanice Creary

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