Hello, This site (charabancaroma.store) has nothing to do with Charabanc. They are part of a counterfeit network operating out of China. We are working with the authorities to have them taken d... Ver más
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Consulta las opiniones de los clientes
Charabanc oils are deliciously different. Through their cleverly designed devices you can readily experience the quality and thought that goes into their oil production. Each scent is unique.Equally,... Ver más
Have ordered twice and have not been disappointed. The winds of Darjeeling 17 and Santal 29 are my favorite scents so far. Both diffusers I have work amazing and are well constructed. Not to mention t... Ver más
Absolutely LOVE our difuser.. the customer service was world class. One top piece arrived broken, within minutes of an email explaination sent with an image, a real person replied back and a new piece... Ver más
Información sobre la empresa
Escrito por la empresa
WE began with a simple frustration: most home fragrance asks you to choose between convenience and quality. Plug-in heat scorches the oil. Water-based mist thins it. Either way, what reaches the room is a faint, altered version of the scent you actually paid for. We built the Diffuser to do the opposite. It is a waterless, cold-air nebulizing diffuser — no heat, no water, no dilution. It draws pure essential oil straight from the bottle and releases it as an ultra-fine cold mist, so the fragrance that fills your room is exactly the one that was bottled: complete, layered, and true. Every piece is British-designed and finished by hand in our London workshop. The body is handcrafted European balsam wood, paired with hand-blown glass and a warm Edison filament — an object meant to be left out on a shelf, not hidden away. We would rather make one diffuser worth keeping than a dozen worth replacing. What we care about most is the ritual. A few drops, a quiet hum, and a room that slowly fills with real scent — morning focus, evening calm, a home that smells like itself. We read every review here. Whether you have owned your diffuser for a week or a year, your feedback shapes the oils we blend and the details we refine next. Thank you for letting us into your home.
Información de contacto
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- +1 720220819
- contact@charabancaroma.store
- charabancaroma.store
4,3
Excelente
148 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 45% de las opiniones negativas
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Get one you won’t be disappointed
Best diffusers I have ever ever had . 1 oil doesn’t work correctly on it , but the others or spot on , just ordered 3 bottles of my favourite & works proper belts & a mini diffuser for my room .Definitely recommend
1 de enero de 2025
Opinión espontánea
DO NOT BUY - SCAM Terrible company
Terrible company, fraudulent infact. Ordered a product specifically because it said it would be on-time for Christmas. Following order received no email confirmation, no receipt or any tracking details. After many days of enquiring via WhatsApp and website form I was eventually provided a tracking details, which displayed the item has not even been dispatched. I complained about this as this was the premise of my purchase. I was told a myriad of excuses such as; Shopify store had an error, new courier(Aramex) was slow, logistics team where on holiday etc etc . Nil accountability for fault. They agreed to provide me a refund BUT only after they had intercepted the parcel. Essentially meaning that they were able to hold my money whilst I did not have my product. Even though they could see it has not even been dispatched. Essentially asking me the customer to cover the downside of their poor supplier choice, shoddy customer service and fraudulent entirely false advertising. unnacceptable.
When I did not receive my refund or a satisfactory outcome, I expressed my dissatisfaction on their social media accounts. Which they hid my comments and blocked me, the same too my partner who was the intended recipient of the gift. Makes you wonder how many terrible reviews they are covering up by deleting and blocking unsatisfied customers.
DO NOT BUY TOTAL SCAM
16 de diciembre de 2024
Opinión espontánea
Respuesta de Charabancaroma
Thank you for sharing your feedback, and I sincerely apologize for the frustration you've experienced.
We received your request on December 24th, just one day before Christmas, and we immediately took steps to resolve the issue. Unfortunately, at that time, we were unable to contact the courier company to intercept the parcel, which led to the delay in processing your refund.
However, now that the parcel has been delivered after the holiday, we have processed your refund as promised. We regret that our communication did not meet your expectations, and we truly understand your frustration.
We value your feedback and will continue to work hard to improve our service. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Wer Düfte liebt wird Charabancaroma lieben!!
Bin wirklich begeistert von dem Diffusor und den mitgelieferten Duftölen. Sendung kam super verpackt an und war liebevoll verpackt. Denn Diffuser habe ich jeden Tag im Einsatz und er ist einfach herrlich. Habe mir schon einen zweiten zum verschenken bestellt. Werde sicher noch mehr bestellen.
25 de diciembre de 2024
Opinión espontánea
An excellent experience, product as well as customer service!
Product is excellent but what's even better is their customer service that absolutely was above and beyond. Not only was my message responded to immediately, but it was on Christmas day. I did not expect a great resolution to my issue and an instant replacement sent the next day. Keep up the excellent work Charabanic, really well done. You have set a standard! I will be keeping an close eye on your store noticed some new stuff!
25 de diciembre de 2024
Opinión espontánea
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