Charterhouse Aquatics Opiniones 

I had been worried after making a big order and seeing so many negative reviews. However my experience has been great with them. Spent thousands in the lkast 2 months on an reefsys 326 and all the equipment to set up my reef tank and get back into the hobby. I ended up returning some pumps for different ones and had a few issues with things showing in stock but then being told they had sold out but things were sorted without a problem. Have now ordered some corals and critters and after about 6 orders in 2 months I cant fault them. Communication is a little slow but not terrible at all. Delivery is nearly always next day even without selecting express shipping. Great service

I bought an aqua one mininreef 90. I also bought all the gear to setup the system. All dilveries were pretty much next working day except for the tank, but the delivery date was given and stuck to. Absolutely impressed.

Disappointing experience with aquarium plants

I ordered a selection of aquarium plants from Charterhouse Aquatics, but unfortunately it wasn't a great experience. Around half of the plants died off shortly after arriving, and several appeared to be in poor condition from the start.

I contacted customer service, and to their credit, they did attempt to resolve the issue by sending a replacement plant and issuing a partial refund, which I appreciated.

Unfortunately, even the replacement plant has since almost completely died off. Overall, the majority of the plants I received haven't survived, which makes me question the conditions they're being kept in before dispatch.

I appreciate the effort to put things right, but ultimately I'm left disappointed with the quality of the plants and wouldn't feel confident ordering live plants from them again.

Always a good experience so far. Will shop again.

I recently purchased an aquarium cabinet in white from Charterhouse Aquatics

After assembling the cabinet, I measured it before placing my custom-made aquarium on top and discovered that the actual dimensions do not match the measurements advertised on the Charterhouse Aquatics website.

This is particularly frustrating because I had my aquarium custom-made specifically to fit the cabinet, relying on the dimensions provided in the product listing. Unfortunately, the cabinet is a different size than advertised, meaning the tank does not fit as intended.

I contacted Charterhouse Aquatics on Monday, providing photographs and measurements showing the discrepancy, and asked how they propose to resolve the issue. It is now Saturday and I have still received no response whatsoever.

I appreciate that companies may need time to investigate an issue, but I would at least expect an acknowledgement, particularly when the incorrect advertised dimensions have resulted in a custom-made tank not fitting the cabinet it was specifically designed for.

I’m hoping Charterhouse Aquatics will respond and provide a fair resolution, including consideration of the reasonable costs and inconvenience caused by the incorrect product dimensions.

At this stage, however, I’m very disappointed with both the product specifications and the lack of customer service response.

I bought an expensive reef aquarium which was damaged before delivery. Gabby promised me they would replace it as soon as possible but could be a fair wait. Today after 4 weeks a replacement arrived. What could have been a huge issue was dealt with without fuss and very efficiently. Excellent service imo.

Don’t trust this company sell you rubbish then don’t even respond when you contact customer services, that says it all

I have bought many things from this Aquatic business, they always do the very best to deliver quickly with whatever I have requested. On one occasion they had something out of stock and replaced it with a similar item instead of me waiting any longer. The customer services are very helpful and will respond positively to any query or error (on my behalf). Most Items are sold with reduction and I cannot be positive enough about their competitive prices.
Thank you again.

Disgusting company that takes, zero responsibility, zero accountability and their customer service is non existent. Avoid this company like the plague. Will update once a reply from its executive, but not holding my breath after dealing with so called manager. Blame Couriers, Blame Customers despite their fault!

********** UPDATE **********
The foot cause of all the problems at Charterhouse Aquatics is the Manager, Ryan and CEO, Matt. They ignore you, incapable of reading, turn spiteful if you complain and are more than happy to throw away repeat customers spending in excess of £150pm.

Wish they would open up the EU market again as the industry has PLUMMETED, th is company a leader in all that is wrong.

I had to email them to ask where my live plants were....several emails later over several days.....nothing.
Then suddenly they arrive and I open them to find a really sad sight of mush and mess and dying plants.
I felt so sorry for them.
I have tried to save any part of them that I could but they have not survived sadly.
Awful service. Dreadful communication. Really the best you can do?
I would never buy from here again.

Best in the business.
⭐ ⭐ ⭐ ⭐ ⭐

Everything was great 👍 then this past 12 months things have taken a drastic downturn. Everything I seem to order has problems or damage of late . I don’t know what has changed with this company but it’s a step down in service and I’m disappointed. Whatever it is charterhouse? you really need to look into it? Customer service as an online store is imperative and your reviews are going down ! The complaints are where you need to look at ‘ and improve ! Or your customers will go elsewhere. I’ve spent Thousands over the years and never once have you given a discount or anything !! Cheers guys “ for nothing . Once my order is satisfactorily concluded? I will not make any further purchases from charterhouse.

I have ordered some chem and other bits for a new tank cycling from another online shop (Swell) and I have placed my order last Friday. It has not been dispatched for a week despite a couple of calls to them where they affirmed me it would be sent on the same day.

I also ordered more bits from Charterhouse aquatics on Tuesday night, dispatched Wednesday morning and delivered Thursday. Quite annoyed about Swell not dispatching the items for a week and me wanting them for weekend, I placed order for same items on Charterhouse Aquatics on Thursday night and again dispatched promptly on Friday morning and delivered today (Saturday) - pretty impressed with the delivery speed especially as it was feee delivery option.

All well packaged and arrived safely, very happy with the service and will definitely use again! Thank you!

Really brilliant service i would highly recommend

I ordered reef marine salt from Charterhouse Aquatics on 24th February. A week later, I hadn’t received any delivery confirmation, so I emailed them. I got an AI-generated reply saying the item was out of stock and I could expect delivery by 25th March.

I was already on my last batch of marine salt for a water change that was due that week, so now I’m forced to spend extra money elsewhere because Charterhouse Aquatics let me down. I requested a refund three days ago, and no one has replied. It feels like they are relying entirely on AI to handle emails, with no real human support.

Because they won’t respond, I now have to take the matter up with PayPal to get my money back.

They used to be reliable and deliver on time, but lately their service has seriously deteriorated. For any marine enthusiast, you cannot trust them the website doesn’t even indicate when items are out of stock.

To be honest this is one of the best places in the UK to buy aquatic goods online, prices are great and possibly the widest range of products there is. If you find it cheaper, they’ll match the price too.
If there is a problem with your order (rare cases) their customer service is excellent and Marcus there is super helpful and sorts the problem professionally and in a friendly manner. Excellent company!

Purchased a light that cost just shy of £500 in December for my Marine tank. After 7 weeks the light is faulty (as confirmed by Maxspect). I have asked for a refund and Charterhouse will only offer a repair. I know some people might think that’s fine, however if a light develops a fault after 7 weeks it doesn’t bode well for the life expectancy of the light. I would expect anything electronic to last more than 7 weeks. After spending almost £3000 with this company since September time I just thought they would try a bit harder. They are point blank refusing a refund and a repair only.

Previously gave them five stars, but have reduced it to three due to their Subscription Service. Firstly, the staff appear to discourage you using it. Secondly, it might save you 5% BUT still no guarantee you will get the product on time even though they know it is a regular on-going order, they don't specifically hold it for you despite it being on-going. Thirdly if ONE of your subscription items are out of stock, it will delay everything, until that one item hopefully comes back in stock.

What is the point of a subscription if no real difference to buying as needed. I mean your really not saving much.

Excellent company to deal with!

Always keeps you updated in regards to deliveries which I may add, are always faster than they estimate which is an added bonus.
Thank you to all the staff at Charterhouse Aquatics, keep up the good work 🙏

First rate customer service... very helpful, clear comms... excellent first experience with the company!