chelsea home and leisure Opiniones 

42
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Wonderful set of patio furniture. Good quality - lovely smooth teak. Relatively easy to put together - and very solid once done. Looking forward to it lasting many years.

Valorada con 5 estrellas sobre 5

Fantastic Glass Table, amazing wooden stand. The delivery guys were great very helpful and they gave me a courtesy call before delivery. The Base of the Table & Glass Top was very well packaged and de... Ver más

Valorada con 4 estrellas sobre 5

Understandably there was a six week delivery period eventually; mainly because we ordered during the busiest time. Our real furniture was delivered safely and we’re happy with the quality of the teak... Ver más

Valorada con 1 estrellas sobre 5

DO NOT BUY 🤬 Teak furniture literally crumbled to pieces in 5 years. Supposedly should last a lifetime. Some components may be teak but the actual structure holding it together is definitely no... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de mobiliario para jardín
  2. Fábrica de muebles
  3. Tienda de muebles
  4. Mayorista de mobiliario

Escrito por la empresa

Teak Garden Furniture, ceramic dining tables root dining tables rattan garden furniture manufacturer uk


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

42 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(42)

13 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Would not recommend

Initially asked their customer services a question, never received a reply (in their what’s app customer service option).

Ordered item, shows available to order on website. Received a refund, no explanation or any reason given. Terrible customer service and communication.

2 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I bought a Teak Garden Furniture set a…

I bought a Teak Garden Furniture set a year ago from the ideal home show absolutely over the moon with the workmanship and the quality I can’t recommend Chelsea Home leisure enough a very satisfied customer here

12 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Table and chairs

I was very impressed with my outside furniture my husband bought the table with recliner chairs for me at Christmas from David had a great deal can't wait until the summer comes now to have a bbq and use it all

13 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing quality

Amazing quality, great customer service, there was a 6-8 week delivery date which I was happy to wait for because when it was delivered it was absolutely perfect!
10/10 I thoroughly recommend.

30 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I Would highly recommend Chelsea home…

I Would highly recommend Chelsea home &leisure just had delivery of my teak root coffee table and I love it, and the two young guys that delivered it were very helpful and nice too thanks

12 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still awaiting delivery

12 de enero de 2026
Logotipo de chelsea home and leisure

Respuesta de chelsea home and leisure

Dear Peter we’re sorry to hear that you haven’t received your cushions .according to the tracking information provided by parcel to go the item is marked as delivered
We understand how frustrating this can be and we would be happy to look into this to this further for you please contact us directly with your order number so we can investigate further with the courier and help resolve this as quickly as possible

Valorada con 1 estrellas sobre 5

Terrible experience with this company

Terrible experience with this company. Bought a coffee table and the quality wasn't what we were expecting, so we emailed on the same day it was delivered asking to do a return. Have sent numerous emails and left numerous messages with their AI assistant over a 4 week period but have heard nothing back. Order number is 6490. I will be raising a complaint to The Furniture and Home Improvement Ombudsman and Trading Standards if I dont hear back within next couple of days

4 de agosto de 2025
Opinión espontánea
Logotipo de chelsea home and leisure

Respuesta de chelsea home and leisure

We’re sorry to hear you’re unhappy with your purchase and particularly concerned to read that you feel your communications have not been responded to. We will review this internally as a priority.

For clarity, this order was placed as a business purchase. As such, it does not fall under consumer distance selling regulations, and returns are handled in accordance with our business terms and conditions.

That said, we are always willing to review concerns regarding product quality and discuss reasonable solutions where appropriate.

Please contact us directly at quoting order number 6490 so we can investigate this properly and respond without further delay.

Valorada con 1 estrellas sobre 5

DO NOT BUY 🤬

DO NOT BUY 🤬

Teak furniture literally crumbled to pieces in 5 years. Supposedly should last a lifetime. Some components may be teak but the actual structure holding it together is definitely not. It is like sponge and just crumbles in your fingers.
2 chairs just completely collapsed beyond repair and the table is barely holding onto it’s frame.
Customer service is a BOT so I have had no response back from them whatsoever.
The initial delivery may look great and we have had 5 years use from it but Teak is meant to last 30-50 years which is why we invested in this furniture.

12 de mayo de 2025
Opinión espontánea
Logotipo de chelsea home and leisure

Respuesta de chelsea home and leisure

Thank you for taking the time to share your feedback. We’re sorry to hear that you’re experiencing issues with your teak furniture after five years.

Teak is a natural hardwood specifically chosen for outdoor use because of its durability. However, as a natural material, it does require periodic care and maintenance to preserve its structure and appearance over time. Regular cleaning, appropriate treatment, and protection from prolonged harsh weather conditions all play an important role in its longevity.

After several years of outdoor exposure, natural movement, weathering, and joint loosening can occur — particularly if maintenance has been limited.

That said, we would be more than happy to review the situation for you. Please contact us directly with photos and your original order details so we can assess the condition and advise on the best possible next steps.

Valorada con 5 estrellas sobre 5

Chelsea Home & Leisure Dining Table

High Quality Product. We purchased a root Dining room glass top table. It was of very high quality and looked amazing. The delivery experience was great with all communications regarding dates and timings etc. I would highly recommend Chelsea Home and Leisure.

3 de marzo de 2025
Valorada con 1 estrellas sobre 5

DO NOT BUY - Rattan Firepit set luxury edition

We bought the Rattan Firepit set luxury edition. It arrived with no fixings to assemble the table. My complaint was replied to with a video of how to assemble the table, but still no fittings! I went out and purchased the fittings to assemble the table and then discovered that there were insufficient glass beads to fill the firepit to the level stated in the instructions. A further complaint ref no fittings and insufficient glass beads tried to tell me that the manufacturers instructions were wrong!! This purchase has been a nightmare since the day that it arrived. DO NOT BUY FROM THIS COMPANY!!!

2 de enero de 2025
Opinión espontánea
Logotipo de chelsea home and leisure

Respuesta de chelsea home and leisure

We’re genuinely sorry to read that you’ve been disappointed with your experience, as this is certainly not the standard we aim to provide.

With regard to the fixings, these are normally supplied within the packaging, and we regret if they were not included in your set. We would always be happy to send replacement fittings immediately once notified.

In relation to the glass beads, the quantity supplied is based on the manufacturer’s recommended safe operating level for the firepit. Instruction booklets can occasionally contain generic diagrams, and the safe fill level may differ slightly from the illustrated example. Safety is always our priority when advising customers.

We’re sorry that this situation has caused frustration and would welcome the opportunity to resolve matters properly. Please contact us directly with your order details so we can review everything again and ensure a satisfactory outcome

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