I recently ordered some pyjamas for my granddaughter’s birthday, unfortunately the courier, Evri, lost the parcel. In fairness Evri did contact me and asked me to inform Chelsea Peers, which I did.... Ver más
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Consulta las opiniones de los clientes
I had a wonderful experience with Chelsea Peers and their customer service team. Their customer service was incredibly responsive, kind, and professional, and they made the entire experience sm... Ver más
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Brilliant service from Chelsea Peers today. Everything was dealt with quickly, easily, and with real efficiency. Honestly one of the best customer service experiences I’ve had.”
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Really poor customer service - I emailed three times to cancel my order before dispatch - once within a minute of placing my order when I realised I made a mistake but I haven't had any reply - not ev... Ver más
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Información sobre la empresa
Escrito por la empresa
Beautifully crafted nightwear, loungewear and swimwear designed to bring the perfect balance of comfort and style to your downtime.
Información de contacto
Renfold, Island Studios, 47 British Grove, W4 2NL, London, Reino Unido
- hello@chelseapeers.com
- chelseapeers.com
4,1
Muy bueno
441 opiniones
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Nice design
Bought 3 pairs for christmas. Nice design festive pyjamas, felt nice and soft but I only wore them 4 times and washed twice and they're all bobbly
23 de septiembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Stephanie,
Thank you for taking the time to share this feedback, and we are very sorry to hear about this.
Please be assured we will be passing this feedback on to our production team for investigation. If you require any further assistance regarding this matter, please do reach out to us via hello@chelseapeers.com and we will be more than happy to assist!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Lovely PJs - full refund for small fault
Ordered a pair of PJs and got the last in stock in my size. They arrived and are beautiful and perfect fit but had a small mark / stain on one leg. Customer service offered me a full refund as they couldn’t swap them as now out of stock.
29 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi there,
Thank you for taking the time to leave us this lovely review. We're so glad to hear you had a great experience with Chelsea Peers!
We look forward to seeing you back with us again soon!
Best wishes,
Loren
Had some PJ'S bought gor Christmas that…
Had some PJ'S bought gor Christmas that had a stitching fault in the top causing a dart in the shoulder. They told me to keep them and sent me a gift card for £39.00.
Don't often get that kind of customer service anymore. Every email was responded too within 24hrs.
🙂🙂🙂🙂
22 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Mandy,
Thank you so much for taking the time to share such a wonderful review! It's a pleasure to hear that you were pleased with your customer service experience. We’re always happy to help!
Please don't hesitate to reach out in the future if you ever need any assistance!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Be very careful and check your final…
Be very careful and check your final price if ordering from Europe. I had a 22% increase in Euro price to Sterling price. When queried company said due to VAT which is wrong , can’t charge VAT twice . Then said increased costs of doing business in Europe , this is an online business They already charge 3 x UK delivery charge for Euro delivery. Shame because I think their products are good. They refused to refund the extra charge
23 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Richard,
Thank you for your feedback.
We can see that you've been in touch via customer service, and we have explained our pricing and delivery services for Europe. We’re sorry there appears to have been a misunderstanding. If you have any questions or would like us to clarify this again, please don’t hesitate to email us at hello@chelseapeers.com, and we'll be very happy to help.
Best wishes,
Karen
Chelsea Peers Customer Services Team
Having purchased a pair of there…
Having purchased a pair of there beautiful pjs they were sent to Evri for delivery having numerous conversations via Evri which was a waste of time I contacted Chelsea Peers direct whom were absolutely fantastic they responded super quick and the lovely lady Emily whom I spoke with sent me out a replacement pair as Evri had lost my parcel and they arrived super quick with DPD 100% highly recommended Chelsea Peers excellent quality clothing and excellent customer care 😃
26 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Zoe,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
amazing service and great quality…
amazing service and great quality products
i had a delivery issue and they have been so helpful. also the robe i ordered is so soft, great quality, its worth the money.
25 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Camille,
Thank you so much for taking the time to share such a wonderful review! It's a pleasure to hear that you were pleased with your customer service experience. We’re always happy to help!
Please don't hesitate to reach out in the future if you ever need any assistance!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Shocking After Care Post Christmas
Bought my wife some pyjamas for a Christmas present from Chelsea Peers on 30th of November 2025.
Great service and delivery, can't fault the company upto now.
Christmas came and my wife tried them in and unfortunately the top was too small. So I thought no problem I'll send the top and change it for the next size up and job done.
Busy over Christmas and went away for new year so got home and emailed the company to ask about changing the top, they informed me that don't do just changing one item of the set.
No problem I would return the st and buy the next one up. Tried to filling the return form but it wasn't having it, so contacted the company by email to ask why? They told me that quite abruptly that it was outside the return period. I asked if it was in the Christmas return period? They informed me that the extension was from the 02/12/25 until approx 27/01/26. So I was 2 days out of the return period.
Got another curt email telling me that I couldn't return them even for a credit note and unlucky you are stuck with them.
Not bothered about getting my money back or anything else, but just thought I'd let future customers know to check the returns around Christmas so they don't end up in the same predicament like me.
Thought the company would have been a bit more understanding at this time of year, but unfortunately not.
I usually buy my wife really nice leisure clothing at Christmas time but wouldn't use Chelsea Peers again not for the buying experience and quality of garment but the after purchase service is terrible.
However on the bright side they do bring the outside of the car up very clean.👍
9 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Darren,
Thank you for taking the time to share this feedback, and we apologise for any disappointment.
We have reviewed your query and can see that, as your order was placed before our Christmas extended returns period commenced, your order was not eligible for a late return in this instance. As your order was placed on 30th November, the returns window would have been valid up until 4th January, inclusive of our additional 7-day grace period to return for gift card credit.
Once again we apologise for any confusion that has been caused, and if you have any further queries/feedback please don't hesitate to reach out via hello@chelseapeers.com and we will be happy to assist.
Best wishes,
Caroline
Chelsea Peers Customer Services
WhatsApp customer service
WhatsApp customer service was fantastic, assistance & quick resolution was very much appreciated.
12 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Emma,
Thank you for taking the time to leave us this lovely review. We're so glad to hear you had a great experience with Chelsea Peers!
We look forward to seeing you back with us again soon!
Best wishes,
Loren
I had a hot water bottle and the handle…
I had a hot water bottle and the handle snapped when trying to empty it.
No quibble refund and friendly emails to deal with problem. Can’t think of any other firm that would be so helpful.
Gives me great confidence to use website again.
21 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Wendy,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Thanks B!
I’d really like to take a moment to thank B, a highly professional individual who provided outstanding assistance with my product issue. B communicated promptly and professionally via email, delivered excellent customer service, and resolved my payment issue quickly and efficiently. Very impressed—thank you!
19 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Fran,
Thank you so much for taking the time to share such a wonderful review!
It's an absolute pleasure to hear that you were pleased with your customer service experience. We’re always happy to help!
Please don't hesitate to reach out in the future if you ever need any assistance!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Really quick and sorted my problem with…
Really quick and sorted my problem with ease! My dressing gown was faulty and they issues a refund immediately.
20 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Jenny,
Thank you for taking the time to leave us this lovely review. We're so glad to hear you had a great experience with Chelsea Peers!
We look forward to seeing you back with us again soon!
Best wishes,
Loren
I dealt mainly with Sophie who…
I dealt mainly with Sophie who delivered excellent customer service. She was available to answer all my queries. Replied promptly and had a solution to my complicated issue.
Thankyou Sophie. I wish there were more like you.
19 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Nicolette,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Awful quality and cheap polyester pyjamas.
Awful plastic polyester pyjamas.
I’ve received a couple of Chelsea Peers pyjamas as gifts for Christmas but I cannot wear them. The quality is the cheapest I’ve felt. I can’t believe they are getting away with charging so much for such low quality polyester pyjamas. I don’t think people realise how bad it is wearing these plastic pieces of clothing and for the environment.
The designs of them are beautiful, however. And I believe if they were cotton or cotton rich, they would be the best pyjamas around. It’s such a shame we’re becoming used to such low quality clothing, that’s it’s becoming the norm.
18 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Lauren,
Thank you for taking the time to share your feedback, and we are very sorry to hear that you are unhappy with your Chelsea Peers products.
We are proud to offer a wide range of pyjamas in Organic Cotton and TENCEL Modal fabrics, as well as our recycled polyester in line with our sustainability efforts. Please feel free to get in touch with our customer services team as we would be happy to look into the option of organising a gift return for you, should you wish to do so.
If you have any further queries or feedback please get in touch with us via hello@chelseapeers.com and we will be happy to assist.
Best wishes,
Loren
Chelsea Peers Customer Services Team
the wrong pyjamas
I order 2 pairs of pyjamas, but after hitting the pay button realised that one pair was the wrong size.
I immediately contacted the customer service team to source a pair at the correct size. As the warehouse fulfilment team is separate, I was asked to make a fresh order and then return the pair ordered in error. The Return process was really simple and the refund made very quickly. Added to this the Customer Services teams were very polite and helpful.
I'd have confidence in using Chelsea Peers at any time in the future
15 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi David,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Respuesta de Chelsea Peers
Hi Toyah,
Thank you for taking the time to leave us this lovely review. We're so glad to hear you love your Chelsea Peers pyjamas!
We look forward to seeing you back with us again soon!
Best wishes,
Loren
Outstanding quality and comfort
This is the second time I have ordered from Chelsea Peers and it won’t be the last. The items I ordered before Christmas came beautifully wrapped in a stunning Christmas box. I ordered a long pyjama set, a velour jogger set and a short pyjama set. The quality and fit of all 3 are outstanding - they really are the most comfortable and luxurious feeling pyjamas I have ever worn. I decided to treat myself again recently and ordered another long pyjama set, a nightshirt and a pair of slip on mules slippers. Everything was beautifully packaged once again. Yes they are more expensive than my usual pyjamas and slippers but for me they are absolutely worth it and I cannot see myself buying my nightwear or slippers from anywhere else now.
14 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi there,
Thank you so much for taking the time to share such a wonderful review!
It's an absolute pleasure to hear that you were so happy with your customer service experience. We’re always happy to help!
We are thrilled to hear you absolutely love your Chelsea Peers products! Please don't hesitate to reach out in the future if you ever have any issues :)
Best wishes,
Loren
Chelsea Peers Customer Service Team
Last purchase
Based on past experience bought my daughters and myself pyjamas. That will be the last time. Both daughters previously loved Chelsea peers but we are all agreed that the quality and finish is no longer there. All really disappointed but no more.
13 de diciembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi Fionnuala,
Thank you for taking the time to share your feedback with us, and we truly apologise for any disappointment caused.
We appreciate your honest review and will strive to improve! If you require any further assistance, please don’t hesitate to contact our customer service team directly via hello@chelseapeers.com, and we will be more than happy to help!
Best wishes,
Loren
Chelsea Peers Customer Services Team
Super pyjamas & super service!
After purchasing the softest and beautiful maternity pyjamas, I thought I would treat my husband, son and baby to matching Christmas leopard pyjamas last Christmas. They are gorgeous but unfortunately the men's shorts were faulty after a few wears. I contacted CP and received a prompt response that I will receive a replacement in 1-2 days. A very happy customer, looking forward to returning to family matching :)
8 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Laura,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
5 star customer service
Evri lost my parcel but CPs customer service was able to refund my delivery, cancel my existing order and reorder me a new item with speed, efficiency and professionally.
7 de enero de 2026
Opinión espontánea
Respuesta de Chelsea Peers
Hi Rebecca,
Thank you so much for taking the time to write us such a lovely review! We really appreciate your feedback.
Our Customer Services team strives to give you the best experience possible with our brand, so we are thrilled you had such a positive experience!
Please don't hesitate to reach out again in the future. We will be happy to help!
Best wishes,
Loren
Chelsea Peers Customer Service Team
Terrible consumer policies
Terrible consumer policies. Wanted to exchange petite PJs to regular-fit PJs as Christmas gift for wife was short in the arms. No exchange policy so had to send PJs back and re-purchase new size. Could not re-use first purchase discount and had to pay delivery so had cost an extra £17 just to change size for the same item. Poor.
31 de diciembre de 2025
Opinión espontánea
Respuesta de Chelsea Peers
Hi there,
Thank you for taking the time to share your thoughts, and we apologise for the inconvenience.
While our website does not offer direct exchanges, our customer services team would be more than happy to arrange this for you.
Please get in touch with us via hello@chelseapeers.com, and we will be happy to organise a refund of your returns fee, delivery charge, and price-match to the discounted cost of your original order!
Best wishes,
Loren
Chelsea Peers Customer Services Team
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