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Chery Industrial Opiniones 197

TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Terrible customer service. Used the online chat feature last week and it states that you will receive answers in 24 hours. Never got an answer. Hard to trust a company who won't even respond.

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Product was crated well for shipping. Conveyor seems to work well while running. Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil t... Ver más

Valorada con 5 estrellas sobre 5

As of this date I haven’t unpackaged or set up my new shed due to the weather here I NWI. But as soon as I’m able to do so I will send an update. But besides that the ordering was easy and quick. Deli... Ver más

Información sobre la empresa

  1. Área industrial
  2. Proveedor de inodoros portátiles

Escrito por la empresa

Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.

OUR PROMISE TO YOU

Escrito por la empresa

Your satisfication is our #1 goal.
Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.

Información de contacto

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4,0

Muy bueno

TrustScore: 4 sobre 5

197 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 35% de las opiniones negativas

Suele responder en menos de 1 semana

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Valorada con 5 estrellas sobre 5

Shop here! You won't be upset!

Chery Industrial was amazing! My company ordered a shelter structure and canopy that fits the structure for a jobsite and worked with David Isaacs to get our account set up, accurate pricing, and order completion. He was incredibly responsive and helpful through the entire process and made it virtually pain free! Lastly, the initial lead time on our purchase was roughly two weeks and we needed to take delivery in less time than that. The Chery Industrial team pulled together and was able to ship our order for an incredibly timely delivery. I would recommend these guys time, and time again! You won't be disappointed!

28 de mayo de 2025
Valorada con 5 estrellas sobre 5

Great people

Talked with them and they helped me order the correct item. It arrived, fit perfectly and operated correctly!

30 de mayo de 2025
Valorada con 1 estrellas sobre 5

False advertising

False advertising, lack of customer service. Anybody wanting equipmwnt just buy straight from thier supplier big irn warehouse

29 de mayo de 2025
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Respuesta de Chery Industrial

We sincerely apologize for your negative experience. We understand your disappointment and would like to make things right. Please contact us directly at Service@cheryindustrial.com so we can discuss this further and find a suitable solution.

Valorada con 3 estrellas sobre 5

The item I purchased never came until I…

The item I purchased never came until I hounded the company and send 4 e-mails and 3 phone calls

They said sorry many times but it was awful
The last guy was great and got it sent to ne

28 de mayo de 2025
Logotipo de Chery Industrial

Respuesta de Chery Industrial

We’re truly sorry to hear you had a disappointing experience with us. Your feedback is important, and we would appreciate the opportunity to understand what went wrong.

Valorada con 4 estrellas sobre 5

Bargin shopper here...

Bargin shopper here.... Purchased bargin/as is, 20ft farm gate, for drive way at a great price . initial contact was made on line purchased gate and scheduled pickup, but had to cancel due to csr said gate wasn't available and one could be shipped for $800. I will explain why this was questioned later??? So we were able to contact local company to see if item was available. Statesville NC location get a 5 star . Workers were very helpful and honored price of online discounts. Also saved the sale. We were going to walk away due to issues with online order. We saved money on shipping by picking up gate, gentlemen there help load gate. Minimal damage good price and local store provide great customer service. If you can purchase at local locations that may be a better option. We decided to do business with company on line again . And found that shipping charges varies and on line site charges shipping for each item shipped. Example : we were going to order 2 gates and fencing order didn't qualify for free shipping , even though gates and fencing were shipping from same location they were charging $ 2000 for shipping (excessive). Even if you use the discount code you literally loose your savings with shipping. At one point shipping was flat rate $800 on chery industrial online site. On eBay some cherry industrial reps offer $400 flat rate but still charge for each individual item example: if you order 2 items you will pay$ 800 dollars for shipping. I question their actual shipping practices and prices and hope owners will look into what is actually going on , to ensure customers aren't being overcharged and every customer is given the same price for shipping. Lastly remember when Lowe's pulled up and delivered fencing heavy yard items. They had a forklift on back of flat bed. Well for some online Business that's a thing of the past . As they don't provide a transporter who will unload you need a forklift... Like residential customer have a forklift just parked in the driveway. For any shipping cost over $1000 they could consider hiring a transporter company that can unload once delivered, So with all that said you can't beat the price of their bargin items and as is. Just make sure you can live with the damage and also repair item if necessary.

29 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

The product was phenomenal

The product was phenomenal. The only reason it did not get 5 stars is because you have to get it off with your own forklift. It was so hard to schedule and secure a forklift. I would have paid extra if Chery had this as an option.

30 de abril de 2025
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service, they followed up with a phone call after the order was placed to make sure everything was in place on my end.
Great experience!

25 de abril de 2025

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