Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... Ver más
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Consulta las opiniones de los clientes
We ordered a tree at the end of october, and it was supposed to arrive the last week of November. It never came and the company didn't follow up with us until we reached out on Dec 3. They offered to... Ver más
We decided quite late about ordering a tree . We were concerned about whether it would arrive in time, but needn't have been - it arrived less than 36 hours later. Plus it was a very good tree - well-... Ver más
Tree looked amazing and lasted AGES! (Got the Norman Fir- had so many compliments from guests
Información sobre la empresa
Escrito por la empresa
Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.
Información de contacto
Glasgow Road, G65 9BX, Kilsyth, Reino Unido
- contact@christmastreesdirect.co.uk
- christmastreesdirect.co.uk
4,2
Muy bueno
2 mil opiniones
Invita a los clientes a opinar
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Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I’m not impressed with Fraser Fir tree
I’m not impressed with my Fraser Fir Christmas tree. It was obviously cut back from a very large tree judging by the large size of the trunk. It only just fitted in our stand which is a large one. There was sap oozing out of all the many branches that had been cut right back to make an acceptable size of tree.
3 de diciembre de 2025
Respuesta de Christmas Trees Direct
Dear Ms Mottram,
Thank you for your review. We’re very sorry to hear that you were not impressed with your Fraser Fir tree and that its condition caused such disappointment. We understand how frustrating it must have been to receive a tree that did not meet your expectations.
Your comments will be passed on to our supplier for review ahead of next season so that improvements can be considered. Please accept our sincere apologies that your experience was not satisfactory.
Kind regards,
Emily
Customer Service Team
Nice shape came early looks great
10 de diciembre de 2025
Beautiful Xmas Tree
The tree arrived well wrapped and on time. Once unwrapped, trimmed and placed in a stand, it really is the most beautiful tree we've ever had. Every visitor has commented on its shape and foliage. Fantastic!
4 de diciembre de 2025
Fabulous tree
Easy to order, great communication, lovely tree, well packaged. Definitely recommend. Thank you :)
3 de diciembre de 2025
Beautiful Chrissy tree
First time using this company and it was awesome! Was worried what we would get due to not picking our own tree but it was perfect! Really beautiful and delivery was great. Thank you for making our Christmas so easy!
12 de diciembre de 2025
Opinión espontánea
Lovely tree delivered
20 de noviembre de 2025
My tree arrived and is a fabulous shape.
3 de diciembre de 2025
I ordered a 6ft tree
I ordered a 6ft tree. Am 8.9 ft tree was delivered, far too big for my house and for me to manage.
I had to ask a neighbour for help in cutting away the bottom of the tree to make it fit in my house. I was delighted with the tree they sent last year but this year I have learnt my lesson and I will not order from this company again
10 de diciembre de 2025
Respuesta de Christmas Trees Direct
Dear Ms Slater,
Thank you for your review. We’re very sorry to hear that the tree delivered was much larger than the size you ordered and that this caused such difficulty. We completely understand how frustrating this must have been, especially after having a positive experience last year.
Please accept our sincere apologies that your order did not meet expectations on this occasion. Your comments will be passed on to our supplier for review ahead of next season.
Kind regards,
Emily
Customer Service Team
Well packaged & good quality tree on…
Well packaged & good quality tree on arrival
10 de diciembre de 2025
I gave 5 stars because I ordered last…
I gave 5 stars because I ordered last year and I have again this and will be doing next year as it came on time and the driver was respectful and kind and helpful Mrs kara kirk
10 de diciembre de 2025
Fabulous As always
As always, efficient and friendly customer service. Each year, the tree we have delivered is absolutely perfect.
3 de diciembre de 2025
First time using this company not…
First time using this company not disappointed
Delivered on time packed we'll
Beautiful shape
27 de noviembre de 2025
Opinión espontánea
Didn’t get the tree despite ordering in…
Didn’t get the tree despite ordering in October.
Supposed to be lost, but I imagine it’s difficult to lose a 7ft tree! Nobody had the decency to tell me about it. Thankfully, got a beautiful tree locally. Even phoned me to tell me it was on its way. Hurrah for Van Hage!!
3 de diciembre de 2025
Respuesta de Christmas Trees Direct
Dear Ms Reece,
Thank you for your review. We’re very sorry to hear that your order was lost and that you were not notified, especially after placing it so far in advance. We completely understand how frustrating this must have been.
Please accept our sincere apologies for the inconvenience and disappointment caused. We regret that your experience was not satisfactory and will be reviewing this with our courier to prevent similar issues in future.
Kind regards,
Emily
Customer Service Team
Excellently shaped tree
Probably the best-shaped Christmas tree I have ever bought. Clearly it had been pruned during the year to thicken up the network of branches, so there is no gappy stem. My only gripe is that it came swathed in masses of plastic, but I have to say it was in excellent condition.
10 de diciembre de 2025
It was delivered on time and in a very…
It was delivered on time and in a very good condition. Excellent value
10 de diciembre de 2025
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