Christmas Trees Direct Opiniones 1712

TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Ordered a 5ft living pot blue spruce Christmas tree and it’s absolutely beautiful. Only downside was a 15 minute notification of delivery date and time. Unfortunately I wasn’t in when the tree was del... Ver más

Valorada con 1 estrellas sobre 5

We ordered a tree at the end of october, and it was supposed to arrive the last week of November. It never came and the company didn't follow up with us until we reached out on Dec 3. They offered to... Ver más

Valorada con 5 estrellas sobre 5

We decided quite late about ordering a tree . We were concerned about whether it would arrive in time, but needn't have been - it arrived less than 36 hours later. Plus it was a very good tree - well-... Ver más

Valorada con 5 estrellas sobre 5

Tree looked amazing and lasted AGES! (Got the Norman Fir- had so many compliments from guests

Información sobre la empresa

  1. Tienda de artículos navideños

Escrito por la empresa

Have a real fresh Christmas Tree Delivered this Christmas with free UK delivery on our range of cut and pot grown trees. We are one of the top UK sellers of real Christmas Trees. Selling over 30,000 Trees each year you can trust us to deliver the perfect tree.


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

A COMPLEATE MESS - £115 AND NO TREE!

Confusion over delivery. WE HAVE HAD NO DEPIVERY OF A CHRISTMAS TREE AND WE HAVE SPENT OVER £100.
Multiple emails trying to sort this. Had to turn away delivery on a date which we had changed with staff. Now 17 December and no tree!

17 de diciembre de 2025
Valorada con 3 estrellas sobre 5

Tree was broken

2 de diciembre de 2025
Logotipo de Christmas Trees Direct

Respuesta de Christmas Trees Direct

Dear Ms Frangos,

Thank you for your review. We’re very sorry to hear that the tree arrived broken and that this left you disappointed with your order.

As we have not received any direct contact from you, we would kindly ask that you get in touch with us so we can look into this further and do our best to assist.

Kind regards,
Emily
Customer Service Team

Valorada con 3 estrellas sobre 5

The tree is first class. Delivery was not.

The tree is first class. The delivery was not.

The delivery person didn’t ring the front door bell or knock. The tree was left downstairs when I wanted it upstairs. There was no note left.
I contacted the delivery company, they did not reply.
I contacted you, you did.

2 de diciembre de 2025
Logotipo de Christmas Trees Direct

Respuesta de Christmas Trees Direct

Dear Mr Danson,

Thank you for your review. We’re pleased to hear that you were happy with the tree itself, but very sorry that the delivery experience was not satisfactory.

We regret that the courier did not follow proper procedure in notifying you or assisting with placement, and that your attempts to contact them went unanswered. We appreciate you reaching out to us directly, and we apologise for the inconvenience caused.

Kind regards,
Emily
Customer Service Team

Valorada con 5 estrellas sobre 5

Nice tree, smooth delivery

The tree is great, though not cheap. The tree was well-packed, and delivery was on the day, but giving a time slot, say, of 4 h, would be even better.

8 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Smaller than last year, but wow!

I was originally going to mark the review down as the tree is about half the width of the same sized tree I bought from them last year. However, the tree is such a perfect shape that I can’t give it anything but 5 stars!

1 de diciembre de 2025
Valorada con 3 estrellas sobre 5

Tree is absolutely beautiful the best…

Tree is absolutely beautiful the best real tree I've had, and thats many, but the pot cover is abysmal, cheap and tacky, and for £10 thats not good in my opinion, I could have bought a cheap pot from anywhere the same as this for a couple of pounds. May seem harsh giving 3 stars after the tree is so nice, but feel they are taking advantage of customers charging this price

8 de diciembre de 2025
Logotipo de Christmas Trees Direct

Respuesta de Christmas Trees Direct

Hi Jude,

Thank you for taking the time to share your feedback. We are delighted to hear that you are so pleased with your tree and that you consider it to be the best real tree you have had. That means a great deal to us.

We are sorry to learn that the pot cover did not meet your expectations. We have not received any correspondence from you regarding this, so we encourage you to get in touch with us directly at contact@christmastreesdirect.co.uk. We would be happy to look into this further and see how we can help.

Kind regards,
Emily

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