Well, initially my experience wasn't great. Ordered the V3, arrived in an opened package (EVRI). V3 was damaged, the interior wouldn't come out at all for the dishwasher, badly misaligned. However I c... Ver más
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Consulta las opiniones de los clientes
I won a Chuug mug as part of a white elephant gift during the holidays. It quickly became my primary drinking vessel and I literally packed it in my luggage when traveling. It's rugged yet still... Ver más
La empresa ha respondido
I bought the Dawn Chuug and the Dusk one both with charcoal handles. The quality of both was outstanding. The Dawn Chuug was for my future son-in-law who looks like a Viking and he was mightily impre... Ver más
La empresa ha respondido
Had the mug just over a week and can already feel a slight crack appearing at the top looks like where the wood is joined. Also this morning the male plastic screw in part at the bottom of the metal... Ver más
La empresa ha respondido
Información de contacto
Unit 20-23 Withey Court, Western Industrial Estate, CF83 1BF, Caerphilly, Reino Unido
- 03452221501
- info@chuug.com
- chuug.com
4,5
Excelente
1 mil opiniones
Ha contestado el 51% de las opiniones negativas
Suele responder en menos de 2 semanas
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Unique but a couple of improvements maybe
I ordered 3 chuggs as gifts. These are really unique great products. There are a few bits that could require improvement. The metal insert does not match with the wooden outer coating this results in a small lip. I feel the rope will maybe not survive the test of time- I may be pleasantly surprised however I am pessimistic at the moment. In saying that on time delivery and great communication
13 de febrero de 2026
Opinión espontánea
Beautiful work
Shipped fast, and from the moment you take it out the box you feel the quality. No regrets here.
18 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Ryan,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Excellent quality and beautiful
Excellent quality and beautiful! My husband loves it! Arrived earlier than expected! Only “negative” would be that I was unable to track the shipping.
18 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Stacey,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great shopping experience
Great shopping experience from ordering to delivery. The Chugg is for my husbands birthday, and is absolutely gorgeous quality. He is going to love it. I highly recommend this company,
1 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Karen,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support and recommendation truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Handles are not rigid as in rope is not…
Handles are not rigid as in rope is not stiffened so feels flimsy to hold weight of the tankard especially with weight of liquid inside, medallion coins not stuck in straight not fine craftsmanship to be honest only buy if on offer definitely not not worth 50 odd quid
3 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Adam,
Thanks for sharing your feedback with us.
We’re very sorry to hear about your experience with your Chuug. We completely understand how disappointing and frustrating this must be, especially considering the price you paid and that it arrived with some imperfections.
Please accept our sincere apologies for the inconvenience and any disappointment this may have caused. Please know that we’re more than happy to make this right for you. When you have a moment, please contact us at info@chuug.com with your order number,full name or email address associated with your order, and we’ll be happy to provide the best resolution for you.
We look forward hearing from you soon.
Kind regards,
Grace
Respuesta de CHUUG
Hi Paul,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Just like they said it was
Just like they said it was. Got to Oklahoma in the time they said it would. Incredible craftsmanship. Will be giving these to my friends for birthday gifts!!
13 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Steve,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Very well made
Very well made, great design with the screw out insert, however I have to be honest, it could be improved by being slightly wider. I cannot fit a hand inside it to wipe out the bottom properly.
Also, the rope handle was not in the best condition, seems rough and weathered rather than clean out of the box. I’m not completely dissatisfied, but for the price I felt a little deflated. Very good shipping time to Australia. Would buy again if you make one a little rounder
15 de febrero de 2026
Opinión espontánea
Great Odin's Raven!!
By the splintered shields of my ancestors! Why settle for glass when you can hold a literal piece of the forest? This rope-handled wooden tankard is so rugged it probably has its own Mead-Hall. It’s the only mug that makes you feel like you should be shouting orders at a crew of bearded men while you finish your lager. It's the chuggiest CHUUG I have ever chugged. So stop overthinking, grab the rope, and conquer the day with a CHUUG!"
14 de febrero de 2026
Opinión espontánea
The Best of the BEST
I appreciated how fast and efficient the company is. I didn't have to wait long at all for this first order. I love the quality of the product. It feels sturdy and the finishing in the ropes and wood feels to be of the finest quality. The steel innards if the tankard and plastic fastener seem to all have been machined and molded with high precision. My wife and I will most assuredly be placing more orders, so we can have all of the different wood and rope combinations. Well done, Chuug!!
14 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Trucker,
Thanks for sharing your feedback with us.
We’re so happy to hear that you love the quality of your Chuug and that it arrived earlier than expected! Your kind words and support truly mean so much to us. We can’t wait to craft more Chuugs for you and your wife soon!
Kind regards,
Grace
Fantastic art work!
We are so happy with our purchase. They are awesome! The workmanship is very well done. Thank you from the USA👋
13 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Kelli,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great product well made and the biggest…
Great product well made and the biggest thing cold beer !!!!
10 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Thomas,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Haven't received it yet
I ordered this mug, january twenty second.Still haven't received it.I'm being told that it was sent back to the manufacturer from the shipping.I've contacted the manufacturer several times they told me to wait till this monday, not happy so far
22 de enero de 2026
Opinión espontánea
Fantastic
Fantastic! Ordering, creation and delivery all were perfect. I am very happy that I ordered them and the discount for two was much appreciated.
13 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Fred,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Outstanding British workmanship
Very pleased with the outstanding quality and workmanship. Handcrafted in the UK which makes a delightful change !
13 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Mr. G A Hamilton,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Respuesta de CHUUG
Hi John,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great quality and a unique gift
Great quality and a unique gift. Husband loved them.
11 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Malorie,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
Great Tankards.
Great quality product and first class service from the guys and girls at chuug. Will definitely be recommending them to family and friends and buying more in the future. Thanks.
3 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Alan,
Thanks for taking the time to leave us a review.
Thank you so much for your kind words! We’re so happy to hear that you love the quality of your Chuug and the service you received. Your support truly means so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
The product does not work well with hot liquids even though they say it does.
The product does not work well at all with hot liquids. The metal parts base is attached with glue that, when hot, causes the pieces to come apart. It’s cheap glue and shouldn’t be used for a product that is advertised for hot liquids
10 de febrero de 2026
Opinión espontánea
It’s the most beautiful thing in the…
It’s the most beautiful thing in the ducking universe!!! I do hope the company is able to get mug tops or lids m and can make the mug bigger to a 30oz one day! But this will be my new dungeon master mug!!!
10 de febrero de 2026
Opinión espontánea
Respuesta de CHUUG
Hi Jackson,
Thanks for sharing your feedback with us.
We’re so happy to hear that you love the quality of your Chuug! No worries about the lids, our owner is currently working on them, and we’re very excited to launch them very soon. Your kind words and support truly mean so much to us.
We would love the opportunity to craft more chuugs for you in the future!
Kind regards,
Grace
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