cinch - Corby Warehouse Opiniones 

Great buy a car. Pick it up was just wrong. 1 out 10 crap.

I just wanted to say a big thank you to Sandy for all the help and support she’s given me throughout this whole situation.

It’s been a really stressful and frustrating experience, but Sandy has always been kind, patient and understanding whenever we’ve spoken. She’s taken the time to listen, kept me updated where she could and has genuinely tried to help move things forward by speaking to the relevant teams.

Even when there wasn’t an immediate answer, I always felt that Sandy cared and was doing everything she could behind the scenes. That reassurance has meant a lot during a difficult process.

Thank you, Sandy, for your professionalism, empathy and persistence. It really doesn’t go unnoticed and I genuinely appreciate everything you’ve done for me. I hope your hard work is recognised because you’ve made a difficult situation much easier to deal with.

Great customer service, but Cinch missed a few simple pre-delivery checks

I’ve had my car for a few weeks now and wanted to leave an honest review.

Everyone I dealt with—whether over the phone, via email, or in person at the Derby branch—was friendly and helpful. I opted to collect the car from Derby myself to save on delivery fees, which gave me a 150-mile drive home to get used to it. As someone who isn't accustomed to all the modern tech in newer cars, the handover advisor was brilliant at walking me through everything.

That said, Cinch advertises thorough multi-point checks, but a few basic things were missed on my Kia EV6:

Data privacy: The infotainment system was still logged into the previous owner’s account with their details saved. Shouldn’t this have been factory-reset beforehand?

Interior prep: Driving back into the sun, the inside of the windscreen was covered in a film of grime. I had to pull over to clean it so I could see properly.

Fluid levels: During the drive home, I used the screenwash for just a couple of seconds and the "low washer fluid" warning popped on. Surprised this wasn't topped up as part of their checks.

Overall, the buying process and staff were great, but Cinch needs to pay closer attention to these basic vehicle preparation details.

Courteous, efficient and professional service. Makes the difficult process of exchanging, finance and insurance as simple as possible. Thank you

Miss informed at purchase, not delivered when promised and ended up having to collect. I have reported issues will the car and still waiting over a week to get a response.

Very easy process from start to finish
Would recommend

The depot in Avonmouth was hard to find even with a sat navigation.The hand over was easy the people were very polite.I love the car in perfect showroom condition.I am very happy with Cinch.This is the second car I have bought from them and both sare brilliant.Many thanks Cinch.

Everything when tsmooth very easy no stressand My Car was delivered within the timeframe The Man that delivered My Car was really lovely and helpful. Couldn’t ask for anything more.

My experience with Cinch was completely unacceptable from start to finish.
I purchased a Ford S-Max, arranged finance, insurance and everything needed to collect the vehicle. I then set off on a 2½-hour journey to collect it. It wasn't until I was already over two hours into the journey that I received a call telling me to turn around because the vehicle could not be released due to an outstanding manufacturer safety recall that had not been completed. This should have been identified before the vehicle was advertised, sold, finance activated and customers were expected to travel.
What followed was over a month of delays while Cinch attempted to make the vehicle fit for delivery. During that time, they damaged the vehicle themselves, breaking the passenger door handle and other trim while carrying out repairs. I was then expected to wait even longer and accept a repaired vehicle that was no longer in the condition I had agreed to purchase.
To make matters worse, the vehicle was also misdescribed and did not have the advertised Sony sound system, one of the key features that influenced my decision to buy it.
Communication throughout was appalling. I constantly had to chase for updates, calls were transferred or disconnected, promised timescales came and went, and I was left with no clear information. Even after waiting over a month, the vehicle was still not delivered.
In the end, I had no option but to reject the vehicle. Black Horse upheld my complaint in full, unwound the finance agreement and refunded the transaction.
Despite this, I am still out of pocket as a result of Cinch's failures. I have incurred transaction-related fees and other costs directly arising from this failed purchase, and I am still pursuing reimbursement. A straightforward vehicle purchase turned into months of unnecessary stress, wasted time and financial loss.
Based on my experience, I have no confidence that vehicles are properly checked before being advertised for sale, and I would not recommend buying from Cinch.

Great service from start to finish

Always good service....easy to navigate system.
Excellent delivery service.
No problems !

Devina our contact was supremely helpful and guided us through the easy process. Very pleasurable and seamless. Ian released the car to us and again courteous , funny and easy.

Car delivered to me with broken audio knob, dead battery in1 key fob, rear tyre split all round, badly scarred front brake discs, on 2026 MOT (done by Cinch)not mentioned but high lighted on 3 previousMOTs. Cinch inspector condemned the car as unsafe to drive.

It was a excellent chat very knowledgeable

Danial who saw us through the process was excellent. Informative without being a 'pushy' salesman.

Very pleased with the service by Cinch. Very quick turnaround. Tony was professional and friendly and fixed the car in no time.

Boot lock replacement was carried out.

Really easy to do and great communication and also the guy who delivered my car was amazing with people great all around

I waited and got the model and reasonable mileage I was looking for in a used car. I was given a decent part-exchange offer. The whole process was straightforward and well explained. I'm really happy with me new vehicle.

I'm having an appalling experience with Cinch. After my deal was fully agreed and finance was officially in place, Cinch tried to pressure me into manipulating the valuation of my vehicle by falsely putting an extra 20000 miles on it in the valuation system, so it would generate a lower value have allowed them to charge me an extra £3,800. They threatened to cancel the entire agreed deal if I did not comply. I refused, pointed out that this request was illegal, and they only backed down and accepted the original deal after I threatened to expose their actions.
The issues continued upon delivery. I was blocked from test-driving the vehicle until the official handover was signed. The moment the delivery driver left and I drove the car, it was instantly clear that the suspension was severely faulty. Cinch's vehicle quality checks are completely non-existent.
Their customer aftercare has been a total disaster. They initially told me they would book the car into a local Tesla garage, but Tesla informed me that Cinch had failed to arrange the booking properly. When I told Cinch, they switched the booking to a different garage and promised they would contact me within 48 to 72 hours. No one ever called. I have followed up immediately, and Cinch is now completely ignoring my emails.
I am officially reporting Cinch to both the Financial Ombudsman Service (FOS) and my finance provider. Avoid this company at all costs.