My wife called Cinch to ask about an MG4 at the Derby EV centre, she booked an appointment to go and see the vehicle. A confirmation email was sent with the following words included “Your car is re... Ver más
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Consulta las opiniones de los clientes
Bought an Astra EV w/ part ex. Delivered by Kamran who was very professional, he kept us updated on its arrival and explained the exchange process clearly. Upon arrival he explained in detail all of t... Ver más
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Who knew that buying a car could be so easy?? The car was as expected following the photos and description, the information and ease of getting the paper work in place was seamless, and the handover q... Ver más
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Buying the car was simple. The flexibility to be able to use multiple credit cards is a nice bonus. Its allowed me to take full advantage of a 0% credit card. The car is exactly as depicted. In exce... Ver más
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Información sobre la empresa
Escrito por la empresa
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Derby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
Escrito por la empresa
Información de contacto
Raynesway, DE21 7WA, Derby, Reino Unido
- 0333 015 4101
4,3
Excelente
2 mil opiniones
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The staffs were friendly and helpful
The staffs were friendly and helpful, the entire process went smoothly.
14 de junio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Brilliant!
Very responsive, friendly and efficient. The car I wanted was originally reserved, but then released. Your agent let me know ASAP and I bought it. They were very polite when each car I enquired about was sold and basically, the were fabulous ☺️ The delivery was brilliant and very insightful x
20 de junio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Easy way to buy a car
I was very happy with the service from Charlie, Jamie and everyone else. I was made very welcome and found the car I wanted. Would definitely use Cinch again. I like the straightforward approach and all of the options
20 de junio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
After being messed about by Carsa
After being messed about by Carsa, I got a valuation for my part exchange with Cinch. It seemed reasonable and I decided to give them a try.
Very glad I did. Really pleasant experience and no trying to tyre kick when I got there. Dealt with Laz, who was very pleasant and efficient. Highly recommended.
17 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Bad is not strong enough to describe
Please dont use.
Liars and time wasters.
Avoid if you dont want to be messed about and if there's a problem far too much time to get money back from them.
Avoid at all costs !!
17 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch - Customer Experience Team
Excellent service
Excellent service, Rayan the delivery driver was very helpful on arrival. Showed us all all around the car and informed us about everything we need to know
18 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Just the right amount of service
Just the right amount of service. Friendly and helpful with out being to pushy.
Nina was really helpful and straight forward. This is the second car we have had through cinch Derby. Would definitely go back
14 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very efficient and helpful staff
Very efficient and helpful staff, Ian Neal was particularly helpful and got the whole pick up process done in 20 minutes
8 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Terrible
Purchased a Nissan Qashqai. Earliest delivery available was 6 days later. Day before delivery got a call saying there was an issue with the water pump so car won’t be delivered. A week later I was told their suppliers had sent the wrong part so had to wait. Part turned up 3 days later. Waited another 3 days only to receive a call this time saying our technicians haven’t fitted the part and don’t have an estimate to when it will be fixed! At this point I cancelled the order, it was almost at the 3 week point from purchase! Their customer service is not good enough as I had to chase for updates constantly as I was promised I would receive updatesI even sent a complaint and didn’t even get a reply! I was one of the unlucky ones but I would think twice about purchasing from Cinch if I was you!!
8 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch - Customer Experience Team
I cannot complain whatsoever about the…
I cannot complain whatsoever about the whole purchase of my new Fiat 500. I did call Cinch a couple of times with various questions and all representatives were all very helpful and informative. I have no hesitation to purchase another car via Cinch.
7 de junio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Second time lucky
After the issues with the first car and the hassle with changing to another car it was great to have Ian Neal greet us in Derby and take the stress out of the day. Ian handled all the admin and then spent the time to ensure we were happy with the car and knew all the controls before we left their depot. Many thanks Ian, it was your quality of service that got the 5 stars. Nick
9 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Met with Ian neal to collect my car
Met with Ian neal to collect my car. Really friendly guy who helped with all questions and offered great advice
11 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Many thanks to Ian and Nina at Cinch in…
Many thanks to Ian and Nina at Cinch in Derby for such a professional service. Ian Neal was very polite and ensured we were confident in driving our Mini Cooper and was very knowledgeable.
Nina too is highly knowledgeable and very friendly and approachable.
If I could score you higher than five stars, I would.
10 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian Neal was approachable and very…
Ian Neal was approachable and very professional. Shook my hand on arrival and was very polite. Asked us numerous times if we had any questions and made sure we had peace of mind before we left.
10 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Good service
Good service, very helpful staff on phone,delivery driver was excellent has well, as i am a pensioner he set up my bluetooth on the car
4 de junio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Really positive experience- kept up to…
Really positive experience- kept up to date with everything- car was delivered on time as stated with really good communication
4 de junio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
It was a pleasure to purchase my 2nd…
It was a pleasure to purchase my 2nd car from Cinch. Simple and straight forward. Well cared for by Mia Sears. Looking forward to picking up soon.
9 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Ian Neal was very helpful
Ian Neal was very helpful. Would definitely use Cinch again!
9 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great service
Thankyou to the team at cinch for all the help with buying my new car! Ian neal and Sophie and the rest of the team were great! ❤️👌
8 de junio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
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