Bought an Astra EV w/ part ex. Delivered by Kamran who was very professional, he kept us updated on its arrival and explained the exchange process clearly. Upon arrival he explained in detail all of t... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Buying the car was simple. The flexibility to be able to use multiple credit cards is a nice bonus. Its allowed me to take full advantage of a 0% credit card. The car is exactly as depicted. In exce... Ver más
La empresa ha respondido
I had a great experience with Cinch. Customer service was excellent, my car was delivered and my old one taken away - no hassle or quibbles, just a lovely, helpful delivery lady. I'm very happy with... Ver más
La empresa ha respondido
Unfortunately, the car itself let the experience down. It hadn’t been cleaned since we’d viewed it, and the light scratches we’d been told would be polished out hadn’t been touched. On top of... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Buy a quality used car your way. We take the faff out of buying a car – browse online or test drive and buy The One in-store in Derby . You always get a 14-day money back guarantee and a 90-day warranty with cinch. Drive your car away the same day when you buy outright in-store. Alternatively, choose home delivery or collection from over 100 convenient locations. Your options don't stop there – you can buy outright or pay on finance. And you can part-exchange your old car to save on your next one. Our expert technicians perform thorough checks to make sure only the highest quality motors make the cut. Plus, all of our cars have at least six months' MOT and a recent service, so you can enjoy your car straight away when you cinch it.
Escrito por la empresa
Información de contacto
Raynesway, DE21 7WA, Derby, Reino Unido
- 0333 015 4101
4,3
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Easy to use and lot's of car's in stock…
Easy to use and lot's of car's in stock to choose from i dealt with Ian Neal and Tilly miller they were very helpful thanks Derrick shawcroft
29 de julio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Great experience
Ian neal and James hull made the experience really easy to buy my new car
3 de agosto de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Fantastic Service
A great service from Joe and the team at Cinch, Derby. After popping in to view their fantastic range of EV’s and taking a car out for a test drive, we were very happy to purchase from Cinch. Joe was very professional, knowledgeable and very easy to talk to about the car and how it all worked at Cinch. A very easy process to purchase the car, sort the paperwork and then to the pick up of the vehicle. First class all round. I’d highly recommend visiting Cinch and meeting Joe and the team. A very satisfying experience. Well done all!
31 de julio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Purchased my first EV as well as part…
Purchased my first EV as well as part exchanged my ICE vehicle.
Paige was lovely and very helpful, providing various options and thoroughly explaining the whole process during each step.
2 de agosto de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Good website and sales team
Good website and sales team - less good collection and after sale purchase experiences (service etc details)
2 de agosto de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Excellent service fast response…
Excellent service fast response pleasure to do business with very reliable
1 de agosto de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Really easy process buying a car from…
Really easy process buying a car from cinch. The entrance to the collection point in Avonmouth Bristol is a little easy to miss but all was well in the end. The car was as pictured and described, and the cinch worker who showed me round the car was friendly and knowledgeable. Car has been great.
18 de julio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Excellent service
26 de julio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Good service always some minor delays
Good service always some minor delays! Pleasant guys and girls!
31 de julio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Service from your staff was really…
Service from your staff was really friendly and helpfull .
24 de julio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Respuesta de cinch - Derby Superstore
Thank you for your 4-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
The experience with cinch was first…
The experience with cinch was first class. From selecting the car, arranging the finance and ultimately the deliver of the car. Patience was definitely needed by Mia, Sam and Paige whilst I sorted out my end of the finance which was delayed more than once. I never felt anything other than 100% support. Definitely recommending cinch!
Love my car!
30 de julio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Poor car
Car was delayed , messed about by the finance companies cinch use . Within 30 mins of having the car engine lights came on, the tire pressure with the back two tires was 21 dangerously low considering the length of my car journeys , the door makes a sound like grinding metal and sometimes difficult to open , chewing gum left underneath the steering wheel , the person dropping my car off decided to go on and connect their phone and mess with the audio settings , vape stickers left underneath the driver arm rest . Won’t be using cinch again , customer service are really good and helpful but the car is no where near upto standard and neither is the finance company. Also 40ish minutes after i posted review went for a drive in it and now theres smoke coming up from beneath the passengers seats floor mat
30 de julio de 2026
Respuesta de cinch - Derby Superstore
Thanks for leaving us a review.
Your feedback means a lot to us.
Our aim is to provide a 5-star service and we’re sorry to hear we didn’t quite hit the mark. We’ll use the information you’ve provided to continue to improve our service.
Kind regards,
cinch - Customer Experience Team
Car is a whole list of major issues
Car is a whole list of major issues, taken 4 months and still not sorted. Don’t bother
2 de abril de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for taking the time to leave a review for us.
We do appreciate all the feedback we receive and we’ll use the information you’ve provided to continue to improve our service.
Kind Regards,
cinch - Customer Experience Team
Top tier service from Sophie!
I rang up initially just to ask a few questions about the cars I’d seen online, I just wanted to understand the process of buying and potentially part exchanging my current car. Sophie was that helpful that within 24 hours I’d bought one of the cars (actually one she’d found for me that suited my preferences). I felt totally supported and well informed every step of the process which was a breath of fresh air - I don’t know much about cars and don’t love spending loads of money in one go but everything felt really smooth and I’d definitely recommend to anyone looking to purchase a new car. Thanks Sophie! 🚗 🌞
27 de julio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Smooth fuss free experience!
All staff very helpful
Quick and easy process
Thanks!! ☺️
29 de julio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Very efficient at the time of the car…
Very efficient at the time of the car pickup at Corby and given good information.
Trustpilot has the Derby superstore but the location was Corby.
Cannot change the location on the review.
19 de junio de 2026
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
Friendly meeting
Friendly meeting , lovely chatty man Ian Neal . Gave me all the information I needed
29 de julio de 2026
Opinión espontánea
Respuesta de cinch - Derby Superstore
Thank you for your 5-star review.
Your feedback means a lot to us, and we truly appreciate you choosing cinch.
If you ever need anything in the future, our team is always happy to help.
Kind regards,
cinch - Customer Experience Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.