City Grounds showed me what real customer service looks like. To be honest, the issue I ran into was not originally their fault, but as a frustrated customer, I made it their problem anyway. I... Ver más
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Consulta las opiniones de los clientes
Son got a Dart V2, had a small problem. They were easy to contact and so helpful troubleshooting and fixing the issue. Was expecting to have to pay hundreds of dollars to fix it but nope it was just a... Ver más
Top tier customer service!! My order was damaged during delivery. I reached out and received immediate and the most kind support getting a replacement. Not being experienced, I also order the wrong... Ver más
I ordered a SE Bikes Big Ripper HD 29" BMX Bike High Def Green / 29" for my son's graduation gift; The City Grounds experience was a magic carpet ride: the bike was accurately described, priced fairl... Ver más
Información sobre la empresa
- Tienda de bicicletas
- Tienda de ropa para hombres
- Tienda de ropa y equipos para actividades al aire libre
- Tienda de ropa juvenil
Información proporcionada por diversas fuentes externas
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
Información de contacto
5321 System Drive, 92649, Huntington Beach, Estados Unidos
- 866-550-7423
- jku@citygrounds.com
- citygrounds.com
4,5
Excelente
438 opiniones
Ha contestado el 50% de las opiniones negativas
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Fast shipping
25 de septiembre de 2025
Respuesta de City Grounds
We’re glad to hear your bike shipped and arrived quickly! Thanks for your trust and support.
Best shipping in the game !
Bought a few bikes from here and I will continue to keep coming back. Last bike I ordered a lil flyer for my son and literally the next day it was on my porch !
25 de septiembre de 2025
Respuesta de City Grounds
Awesome! We do our best to ship fast — happy to hear your bike made it in record time!
The rims were not true
The rims were not true, the rear tires bead is bad. It is now sitting at Providence Bicycle waiting on warranty information from you.
2 de octubre de 2025
Respuesta de City Grounds
We’re sorry to hear about the issues with your wheel and tire appreciate you bringing this to our attention. We definitely want to get this resolved for you as quickly as possible. If you haven’t already, please reach out to our team at Support@CityGrounds.com
with your order information and any details from Providence Bicycle. Once received, our warranty team can review with the manufacturer and assist right away.
Epic Failure!!!!!
How did you do?
Epic failure! The bike showed up with wobbly front and back wheels. I had a bike repair shop true the wheels. They managed to true the back one but the front one was too warped. I had to buy a new front wheel. Worst experience ever!
22 de septiembre de 2025
Respuesta de City Grounds
Hi Ray,
We’re very sorry to hear about your experience and understand how frustrating this must have been. While we’re a retailer and the bikes arrive to us prepackaged and assembled by the manufacturer for shipping, we always want to help make things right when issues occur.
It doesn’t look like we received any message from you regarding the wheel concerns before the repair or replacement, but had we been contacted, our team would have been happy to assist in reviewing a warranty claim or replacement option through the manufacturer.
We truly value your feedback and will share this with the manufacturer for quality review. If you’d like us to look into this further, please reach out to our support team with your order details — we’ll do our best to assist.
— The City Grounds Team
Respuesta de City Grounds
Glad to hear your order arrived so quickly! Enjoy the new ride and thanks for choosing City Grounds!
Fantastic service
Fantastic service, staff was very knowledgeable on what I was looking for and what my needs were as far as getting a bike.
Fantastic customer service I can't say enough good things about them
30 de septiembre de 2025
Respuesta de City Grounds
Glad we could help get you rolling! Appreciate the shoutout to our team.
Got my package lightning fast love my…
Got my package lightning fast love my goon xl
30 de septiembre de 2025
Respuesta de City Grounds
That’s what we like to hear! Enjoy the ride and thanks for the support!
City grounds always delivers
City grounds always delivers. There's plenty of good deals for you to scope out. That Christmas catalog we staired at for hours as a kid, but we can afford as an adult. Keep up the great work!
30 de septiembre de 2025
Respuesta de City Grounds
Glad you found what you needed and at a great deal too — enjoy the ride!
Purchase process was easy
Purchase process was easy, shipping was quick and couldn’t beat the price for the bike.
29 de septiembre de 2025
Respuesta de City Grounds
Thanks so much for sharing your feedback! We're thrilled to hear your new bike arrived quickly— enjoy the ride!
Haro DMC Masters for Everyone!!!
I found my dream bike at City Grounds. Ever since then, I have been happier. I find reasons to go out to our garage to look at it and I smile everytime.
29 de septiembre de 2025
Respuesta de City Grounds
That’s what we like to hear! Enjoy the ride and thanks for the support!
Respuesta de City Grounds
We appreciate your review and are happy to know our team could deliver a positive experience. Thanks for choosing City Grounds!
Respuesta de City Grounds
Glad to hear your order arrived so quickly! Enjoy the new ride, and thanks for choosing City Grounds!
Never received any email saying bike…
Never received any email saying bike was out for delivery. I had to acknowledge that someone needed to sign for it bike showed up on a Sunday and no one signed for it and was still left on my front porch. Front tire wouldn’t inflate had to replace internal of valve stem. Rear brakes are noisy as all heck. Was hoping noise would go away. Assuming cheap brake pads so will be replacing those as well. Won’t be buying from this company again.
29 de septiembre de 2025
Respuesta de City Grounds
We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. Once an order leaves our facility and is in the hands of the shipping carrier, delivery updates and handling are managed by them — though we certainly understand how frustrating it can be when the process doesn’t go smoothly.
Regarding the bike itself, some level of adjustment and fine-tuning is often needed out of the box due to how bikes are packaged and shipped by the manufacturer. We always recommend having a local bike shop review assembly and setup to ensure everything is properly dialed in for performance and safety.
We truly value your feedback and will share your comments with both the carrier and manufacturer to help improve the overall experience. If you’d like us to review your order details further, please reach out to our support team — we’d be happy to take a closer look.
— The City Grounds Team
Smooth deal
Smooth deal, fast shipment on my Maxxis Hookworms.
Would definitely do business with City Grounds again!
19 de septiembre de 2025
Respuesta de City Grounds
Thank you for sharing your feedback! We’re happy to know your order arrived promptly and appreciate you choosing City Grounds.
Quality products at reasonable prices.
Quality products at reasonable prices.
19 de septiembre de 2025
Respuesta de City Grounds
Thank you for your feedback! We’re happy to know you’re pleased with both the quality and value of your purchase. Your support means a lot to our team.
Respuesta de City Grounds
That’s what we like to hear! Enjoy the ride and thanks for the support!
Defective front tire
Defective front tire I need refund or exchange with good bike
24 de septiembre de 2025
Respuesta de City Grounds
We’re very sorry to hear about your experience and understand how frustrating this must have been.
If you’d like us to look into this further, please reach out to our support team with your order details — we’ll do our best to assist.
Excellent quality bicycle and price…
Excellent quality bicycle and price quick reliable safe shipping would reccomend
24 de septiembre de 2025
Respuesta de City Grounds
Thanks so much for the great feedback! We’re stoked you’re happy with the products — we always aim to offer quality gear at solid prices.
Respuesta de City Grounds
We appreciate the positive review and are glad to hear the navigation met your expectations. Thanks for being part of the City Grounds community!
Both bikes were sent fast and partially…
Both bikes were sent fast and partially built. Good experience all around.
16 de septiembre de 2025
Respuesta de City Grounds
Glad to hear your order arrived so quickly! Although partially built, it is still encouraged to take to a local bike shop for assembly and or safety inspections. Enjoy the new rides and thanks for choosing City Grounds!
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