City Grounds showed me what real customer service looks like. To be honest, the issue I ran into was not originally their fault, but as a frustrated customer, I made it their problem anyway. I... Ver más
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Consulta las opiniones de los clientes
Son got a Dart V2, had a small problem. They were easy to contact and so helpful troubleshooting and fixing the issue. Was expecting to have to pay hundreds of dollars to fix it but nope it was just a... Ver más
Top tier customer service!! My order was damaged during delivery. I reached out and received immediate and the most kind support getting a replacement. Not being experienced, I also order the wrong... Ver más
I ordered a SE Bikes Big Ripper HD 29" BMX Bike High Def Green / 29" for my son's graduation gift; The City Grounds experience was a magic carpet ride: the bike was accurately described, priced fairl... Ver más
Información sobre la empresa
- Tienda de bicicletas
- Tienda de ropa para hombres
- Tienda de ropa y equipos para actividades al aire libre
- Tienda de ropa juvenil
Información proporcionada por diversas fuentes externas
Custom Fixed Gear Bikes, Fixie Bikes, Commuter Bikes, Road Bikes, Urban Cycling Gear & More Available at City Grounds, your premier source for urban cycling.
Información de contacto
5321 System Drive, 92649, Huntington Beach, Estados Unidos
- 866-550-7423
- jku@citygrounds.com
- citygrounds.com
4,5
Excelente
438 opiniones
Ha contestado el 50% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I ordered an elite BMX bike for my son…
I ordered an elite BMX bike for my son from city grounds. When it arrived on my front door it was stolen by a porch pirate. I reported the incident to city grounds and showed them proof of the thief taking the package from surveillance footage and without hesitation they understood the situation and were very quick to send me a replacement bike. Because of this city grounds now has a customer for life in me. Awesome customer service very quick responses through emails as well A1 quality service from city grounds thank you so much.
12 de octubre de 2025
Hey good looking
Good ride, price was right, and customer service was helpful in timely manner. Much love!
9 de octubre de 2025
my first Big BMX bike came from CG
Purchased my first Big BMX bike from CityGrounds. A new Mafia Bomma Traffic 27.5" 10 speed. Shipped quickly to my boys bike shop. I'll be visiting the shop again once I start hooking it up. Thanks CG!
9 de octubre de 2025
🔥 😭🔥🔥🔥🔥🔥🔥🔥🔥
9 de octubre de 2025
The Perfect Purchase
My bike shipped in great condition. The checkout process was very simple. Will definitely be shopping from this company in the near future.
2 de octubre de 2025
Better packing
Better packing, 4th bike ordered also has damage while in box. I hate to be a nit picker, but when you buy something new you want it to look new not scratched up. Other than that I like the ease of ordering from City Grounds.
7 de octubre de 2025
Respuesta de City Grounds
We really appreciate your continued support and the honest feedback. We completely understand the frustration — when you purchase something new, you expect it to arrive in perfect condition. Since our bikes ship prepackaged directly from the manufacturer, we rely on their packaging standards, but we’re always sharing feedback like yours to help improve overall quality control.
We’re glad to hear you’ve had a smooth ordering experience with us and truly appreciate you being a repeat customer. If you notice any significant damage on arrival, please don’t hesitate to reach out to Support@CityGrounds.com so our team can review and assist.
Late and got sent a red and black frame…
Late and got sent a red and black frame when I ordered just a black frame
7 de octubre de 2025
Respuesta de City Grounds
Hi Gavin,
We’re very sorry about the mix-up with your recent order. It appears that our latest shipment from the manufacturer was mislabeled — the frames marked as “Black/Red” are actually the Black/Red Fade colorway. We completely understand how frustrating this must be.
If you’d prefer to return the bike, please reach out to our City Grounds Customer Support team and mention the color discrepancy. We’ll be happy to provide a prepaid return label and assist with the process right away.
Thank you for bringing this to our attention, and again, we sincerely apologize for the inconvenience.
Best regards,
The City Grounds Team
It was fast an easy
It was fast an easy and I got my bike I like 2 days. Great items to choose from.
30 de septiembre de 2025
Had a small issue with the paint on my…
Had a small issue with the paint on my new bike , shot them an email and they handled it with precision
7 de octubre de 2025
Colin was the best!!!
Colin was the best! He took the time to explain all about how the bike worked and was so nice and genuine!
6 de octubre de 2025
Great customer service
Great customer service! We bought a part that didn’t fit my son’s e-bike. Return was seamless with good communication along the way.
29 de septiembre de 2025
fitted bearing issue
I had a problem with my fitted bearings and City Grounds swiftly swapped out my frame. Really great to customer service, friendly, understanding and easy.
6 de octubre de 2025
Everything from start to finish was so…
Everything from start to finish was so easy.
29 de septiembre de 2025
City Grounds Pick up.
I picked up my items at their store in Irvine. It was quick and they were courteous. I had a lot of questions about other products and bikes. I’ve had pleasant experiences with City Grounds thus far.
24 de septiembre de 2025
Vans cult 29" bmx tire
it looks great and is well built I'll be buying more very soon.
3 de octubre de 2025
Respuesta de City Grounds
Thanks so much for sharing your feedback! Enjoy the ride!
Respuesta de City Grounds
Thank you for sharing your feedback! We’re happy to know your order arrived promptly and appreciate you choosing City Grounds.
Good Service
Fast delivery and a good amount of notifications letting me know how my order was doing.
23 de septiembre de 2025
Respuesta de City Grounds
Awesome! We do our best to ship fast — happy to hear your bike made it in record time!
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