After losing a valuable bag on the Tube, I was more than pleased to hear that it was found by TFL. With swiftness, they turned my bag over to City Sprint. Delivery proved challenging, but City Sprint... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 3 Bricklayers Arms, Mandela Way, SE1 5SR London, Greater London, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Outstanding service this morning, the young man who took the booking was charming, helpful and re-assuring. He organised the courier (bike) and within fifteen minutes of it all going through the cou... Ver más
La empresa ha respondido
The City Sprint courier, Adam, was extremely helpful especially as there was some confusion about the delivery time and he had to wait 15minutes 4 my arrival, & also was able to assist by moving boxes... Ver más
La empresa ha respondido
Easily the best city sprint delivery driver I've ever used. He took all the items up 4 flights of stairs to the front door
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.
Información de contacto
Unit 3 Bricklayers Arms, Mandela Way, SE1 5SR, London, Greater London, Reino Unido
- 020 7264 2510
3,0
Medio
55 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Easily the best city sprint delivery…
Easily the best city sprint delivery driver I've ever used. He took all the items up 4 flights of stairs to the front door
22 de agosto de 2023
Opinión espontánea
Respuesta de CitySprint - London South
Good afternoon Jay,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Ben
Wonderful customer service the delivery…
Wonderful customer service the delivery man was amazing ,friendly with a great customer service support I couldn’t thank him enough to be honest .👌🏿👏🏿👏🏿🙏🏿.
10 de agosto de 2023
Opinión espontánea
Respuesta de CitySprint - London South
Good afternoon,
Thank you for taking the time to leave us a review, we are delighted to receive your feedback.
We look forward to delivering for you again in the future.
Many thanks and kindest regards,
Lewis.
Do not use! Very unprofessional!!
Speaking for the London branch:
If you want to be inconvenienced by incompetency, and ripped off by lack of accountability, then this is the company for you
30 de junio de 2023
Opinión espontánea
Respuesta de CitySprint - London South
Good afternoon Chisom,
Thank you for taking your time to leave a review, I am sorry to hear of your experience. I can see that my colleague is currently working to come to a resolution to the issues experienced and we will do our best to improve your experience.
Please do continue communications with my colleague concerning this matter.
Kind regards,
Lucie
Respuesta de CitySprint - London South
Good morning Daren,
Thank you for leaving a review, I am sorry to hear of your experience. So that we can look into this matter for you please can you kindly email us at nationalcustomercare@citysprint.co.uk with further details?
Many thanks,
Lucie
Delivery of my Medication
The courier (MF16) was on time and very pleasant, she advised me about the service.
5 de enero de 2023
Opinión espontánea
Respuesta de CitySprint - London South
Good morning,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Many thanks,
Shane
I had *such* a good first experience…
I had *such* a good first experience with this company. The account was easy to set up, and stress free. The price was amazingly competitive. The service was very punctual, friendly and super speedy with excellent communication all the way.
19 de octubre de 2022
Opinión espontánea
Respuesta de CitySprint - London South
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Lee
Was supposed to have a package…
Was supposed to have a package delivered between 6pm to 10pm. 11.37 i get an update on the tracking service that no one answered st the door when they tried to deliver even though I'd been outside my door since 11.25. Called customer service and got no help other than them saying they driver possibly don't deliver after 10 but they're not too sure. Terrible service. Don't use
31 de julio de 2022
Opinión espontánea
Respuesta de CitySprint - London South
Good morning,
Thank you for your 1-star review, I am disappointed to read of your experience.
We will look into the issues reported and discuss with you directly.
With thanks and kind regards,
Sherrie
GOOD PROMPT SERVICE
26 de julio de 2022
Respuesta de CitySprint - London South
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Genevieve
Easy to book online
Easy to book online, Very helpful staff.
and updates of the consignment till it gets delivered.
thank you
12 de julio de 2022
Respuesta de CitySprint - London South
Good Afternoon Pam,
Thank you for your 5-star review, we are always delighted to hear of positive feedback.
We look very much forward to working with you again in the future.
With thanks and kindest regards,
Chris.
Great service
Great service. Would use again for sure. Reliable and great customer service team.
5 de julio de 2022
Respuesta de CitySprint - London South
Good Afternoon Graziano,
Thank you for your 5-star review, we are always delighted to hear of positive feedback.
We look very much forward to working with you again in the future.
With thanks and kindest regards,
Chris.
better info please?
Did what it is supposed to do, hence the rating, but, although it gives you a "tracking" link. This tracking is more milestones of change of events. Collected/delivered etc.
It is frustrating in its total lack of information wrt collection times or even windows of collection times. You chooses these services for convenience, but when I have to wait all day not knowing even as an estimation when the package will be picked up, I might as well have got in the car myself.
24 de junio de 2022
Respuesta de CitySprint - London South
Good afternoon Morgan,
Thank you for taking your time to leave a 3* review.
I am sorry to hear of your experience. I will be in touch shortly regarding this matter.
Kind regards,
Sherrie
Fabulous service from a very kind and…
Fabulous service from a very kind and caring courrier. If only all deliveries were like this
21 de junio de 2022
Opinión espontánea
Respuesta de CitySprint - London South
Good afternoon Niels,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Genevieve
Respuesta de CitySprint - London South
Good Afternoon Joseph,
Thank you for your 5-star review, we are always delighted to hear of positive feedback.
We look very much forward to working with you again in the future.
With thanks and kindest regards,
Chris.
Respuesta de CitySprint - London South
Good morning,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Genevieve
Once booked, a great service
The website booking didn’t work for me but once I got someone on the phone this company was brilliant - polite and helpful and a really efficient service, thank you
10 de junio de 2022
Respuesta de CitySprint - London South
Good afternoon,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Lucie
Excellent timely pickup and delivery.
31 de mayo de 2022
Respuesta de CitySprint - London South
Good morning,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Shane
Respuesta de CitySprint - London South
Good morning,
Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.
Kind regards,
Lucie
Haven’t received the delivery very poor…
Haven’t received the delivery very poor service very poor customer service as well
5 de mayo de 2022
Respuesta de CitySprint - London South
Good afternoon Reetika,
Thank you for taking your time to leave a review, I will be in touch shortly via email regarding this matter.
Kind regards,
Lucie
Driver was friendly and speedy
9 de marzo de 2022
Opinión espontánea
Respuesta de CitySprint - London South
Good afternoon Alastair,
Thank you for taking your time to leave a review, I am delighted to hear of your experience I will ensure your feedback is provided to the courier.
We look forward to work with you again in the near future.
Kind regards,
Shane
Was really good arrived at door and…
Was really good arrived at door and asked my name and told me where parcel was from very polite and wished me a good day.
9 de marzo de 2022
Opinión espontánea
Respuesta de CitySprint - London South
Good afternoon Anu,
Thank you for taking your time to leave a review, I am delighted to hear of your experience I will ensure your feedback is provided to the courier.
We look forward to work with you again in the near future.
Kind regards,
Shane
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.