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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Look fantastic sent my parcel out yesterday using zipped new company never heard of them they've been very helpful updating me. After minor hiccups they were able to deliver my parcel today evening. I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I contacted Zippd as they were due to deliver my lookfantastic parcel. Lookfantastic had changed the delivery schedule after payment was made and there was no way of me receiving my parcel in a timel... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Delivery driver stole parcel, deliberately and blatantly looked at my house went 3 doors down took photo on floor and took parcel back to his car, of course I have all this in 4k cctv, police informed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From booking my collection to the end at delivery it was flawless, I did have a query mid way through however I contacted the operations team and they dealt with it accordingly. The driver was so poli... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de logística

Escrito por la empresa

Zippd is a technology-powered logistics platform built to make deliveries faster, smarter and more reliable for all our users. For our drivers and fleet partners, it means access to consistent work and the tools to manage your deliveries with ease, for FREE! Our mobile app is designed to make your day on the road more efficient, so you can focus on what you do best. Payments in 7 days, no subscription, accept and manage jobs on the go. For our business customers, that means instant access to expanded fleet capacity and end-to-end logistics capabilities, without the overhead and inflexibility. Through our management dashboard, you can book, track and review all your deliveries in one place, giving you the visibility and control to scale your logistics operation on demand. Real-time tracking, intelligent route optimisation, book asap or scheduled same-day courier movements, or work with us to develop an integrated logistics strategy. Your experience matters to us. Whether you're a business customer or you deliver with us every day, we'd love to hear from you.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

269 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 75% de las opiniones negativas

Suele responder en menos de 1 semana

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4,1

Todas las opiniones

(269)

8 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Look fantastic sent my parcel out today…

Look fantastic sent my parcel out yesterday using zipped new company never heard of them they've been very helpful updating me. After minor hiccups they were able to deliver my parcel today evening. I really appreciate it. Shout out to dayne and delivery driver for sorting my delivery out really appreciate it .

30 de julio de 2026
Opinión espontánea
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Respuesta de Zippd

Hi Shelz,

We're sorry to hear about your experience and completely understand how frustrating this must have been, especially after placing your order today and then receiving conflicting tracking updates.

We've looked into this and can confirm that your parcel is scheduled to be redelivered this evening. We appreciate how disappointing it is when tracking doesn't reflect what's happening, and we're investigating why this occurred so we can prevent it from happening again.

Thank you for your patience, and we hope your delivery reaches you successfully tonight. If there's anything further we can help with, please don't hesitate to get in touch.

Valorada con 5 estrellas sobre 5

Fantastic customer service by Dayne

I contacted Zippd as they were due to deliver my lookfantastic parcel. Lookfantastic had changed the delivery schedule after payment was made and there was no way of me receiving my parcel in a timely manner. I contact Zippd and Dayne was very helpful and managed to arrange a change of delivery address. All I had to do was send an email with the order details.
Dayne was extremely lovely and helpful. He even followed up with an email to confirm and later sent another follow up to notify that I should now have received my parcel, which I had. Thank you so much for all your help today

20 de julio de 2026
Opinión espontánea
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Respuesta de Zippd

Hi Sajeda,

Thank you for taking the time to leave such a lovely review. We're so pleased Dayne was able to help with your delivery and keep you informed until your parcel arrived safely. We'll make sure your kind feedback is shared with him.

We really appreciate your support and look forward to helping you again in the future!

Valorada con 5 estrellas sobre 5

Amazing Customer Service

From booking my collection to the end at delivery it was flawless, I did have a query mid way through however I contacted the operations team and they dealt with it accordingly. The driver was so polite. Excellent service A+

17 de julio de 2026
Opinión espontánea
Logotipo de Zippd

Respuesta de Zippd

Hi Rachel, Thanks for sharing such a great a review! We're delighted to hear that everything went smoothly and that our team was able to resolve your query quickly along the way. It's also great to know your driver left such a positive impression – we'll be sure to pass your kind words on to the team.

We really appreciate your support and look forward to helping you again in the future!

Valorada con 1 estrellas sobre 5

Delivery driver stole parcel

Delivery driver stole parcel, deliberately and blatantly looked at my house went 3 doors down took photo on floor and took parcel back to his car, of course I have all this in 4k cctv, police informed, zippd want nothing to do with this and just keep sending me back to retailer. Avoid untrustworthy drivers birmingham area.

14 de julio de 2026
Opinión espontánea
Logotipo de Zippd

Respuesta de Zippd

Hi Luke,
We're very sorry to hear about your experience. We take allegations of this nature extremely seriously and carried out an immediate investigation into the incident.

Following our investigation, we can confirm the driver involved has been removed from the platform. We are also continually reviewing our processes to help maintain the highest standards of security and service.

While we manage the delivery, any refunds or replacement items must be arranged by the retailer, as they are responsible for your order and can resolve this for you directly.

We appreciate how frustrating this situation has been and are sorry for the inconvenience caused.

Valorada con 1 estrellas sobre 5

I still not used it I upload documents…

I still not used it I upload documents for more than 3 week after two week they replied that we got documents and we will let you know in 15 working day and still no response.it look like rubbish app

15 de junio de 2026
Opinión espontánea
Logotipo de Zippd

Respuesta de Zippd

Hi Khan,
We're sorry to hear you've had a frustrating experience with your application.

This isn't the level of service we aim to provide, and we'd like to understand what has happened. We've requested your details through Trustpilot so we can locate your account and investigate why your application has been delayed.

As soon as we receive your information, we'll look into this as a priority and work to resolve it as quickly as possible so you can start earning with Zippd.

Thank you for bringing this to our attention, and we hope to speak with you soon.

Valorada con 5 estrellas sobre 5

The driver Carl arrived on time

The driver Carl arrived on time and with a smile, really nice guy, highly recommend him, even though it was a rainy day in Stoke-on-Trent he still smiled, well done Carl.

11 de mayo de 2026
Opinión espontánea
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Respuesta de Zippd

We're so glad to hear you had a positive experience with Carl! Thank you for sharing

Valorada con 1 estrellas sobre 5

Late Collection, Slow Delivery — Avoid for Urgent Jobs

I use same-day carriers on a weekly basis. As part of our company protocol, I decided to trial a new platform to see if we could reduce costs — unfortunately, it turned out to be a complete disaster.

The website advises allowing a two-hour collection window, which isn’t ideal but acceptable. The booked collection window was 11:31–13:31 with delivery marked as ASAP. However, the driver didn’t arrive until 14:31, already outside the stated window, and then took a further two hours to deliver the goods.

Had I used our regular same-day carrier, the parcel would have been collected within 30 minutes and delivered far quicker, especially as the journey would have been made during off-peak hours.

If this shipment had been urgent, the service would have failed entirely. Based on this experience, I would not rely on this platform for time-critical deliveries.

17 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Registered over a week account temporarily deactivated

Registered over a week . Uploaded all relevant documents. Got emails saying

‘A member of our Operations team will review your submitted documents and be in touch to confirm we have everything we need before activating you on the platform’

Logged back in on the app after an hour or so and my account has been temporarily deactivated , No explanation given . Sent numerous emails have had no replay .

Dissatisfied and disappointed. Pathetic!!

Update after your reply to my review :

My account is not active it is still in review

26 de septiembre de 2025
Opinión espontánea
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Respuesta de Zippd

Thank you for taking the time to share your feedback, and we’re genuinely sorry for the frustration you’ve experienced.

The “temporarily deactivated” status you're seeing is actually a glitch in our system, one we’re actively working to fix as soon as possible. We understand how misleading it can be, and we appreciate your patience.

In reality, this status means you're in the final stage of the application process. We’ve received all your documents, and your account is currently pending final approval before activation.

We’ll also look into why you haven’t received a response to your enquiry - that’s not the experience we aim to deliver, and we’re grateful you flagged it.

Our team is working through applications as quickly as possible, with priority given to vehicles currently in highest demand, including LWB, XLWB, Luton vans, and 7.5-tonne trucks. We aim to have all applications approved in a timely manner.

Thanks again for your patience and interest in joining DeliveryApp. We hope to have you on the road with us very soon.

Warm regards,
The DeliveryApp Team

Valorada con 1 estrellas sobre 5

The job was accepted and then dropped…

The job was accepted for a collection time of 8am and then dropped at 7am by the driver 1 hour before the collection. The collection time was moved to between 8 and 11am but was actually collected close to 12pm.

10 de junio de 2025
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Respuesta de Zippd

Hi James, thanks for your feedback. We completely understand how frustrating last-minute cancellations and delays can be.
We’re actively working on reducing the number of jobs dropped close to collection time and improving reliability across the platform. Your experience highlights why this is so important, and we’re sorry for the inconvenience caused.

We appreciate you bringing this to our attention and are committed to making improvements.

Best regards,
The DeliveryApp Team

Valorada con 5 estrellas sobre 5

Amazing Drivers

Harsimranjeet Singh is a top tier driver! He went above and beyond, even through a protest that was going on at the time to make sure that our delivery was successful!

10 de junio de 2025
Logotipo de Zippd

Respuesta de Zippd

Amazing! We're so glad to hear your delivery went so well - we'll be sure to pass on your compliments

Valorada con 2 estrellas sobre 5

Cheap, and works well for non time critical deliveries

The company started off very well, with 5-6 successful deliveries. DeliveryApp's costs are unmatched by any other haulage company. However, we then experienced issues: one driver was conducting other jobs while our urgent delivery was on board, and another delivery was delayed due to the driver citing personal issues, once again with our goods on board. Both incidents incurred additional costs for our company, as we had to have people stood on site waiting.
Up until these recent incidents, I would have recommended DeliveryApp. However, in light of these issues, we have decided to return to our former haulage company.
If you do not require time critical deliveries I would recommend, if your goods are required somewhere in a timely fashion, I would avoid.

6 de junio de 2025
Valorada con 1 estrellas sobre 5

Booked a job a week in advance

Booked a job a week in advance. Called to double check that everything is ok the day before and the worker said all is ok, there shouldn't be any issues. We had added in the details that we would prefer if the driver could take a passenger to which the DeliveryApp worker said is not going to be possible due to the insurance, which is fair enough.
On the morning of the booked move date, we get the news (2h before the driver is supposed to be here) that our job will not be able to get done since we had added a note about the passenger (which is something we discussed the day before already and we agreed we wouldn't drive in the car with the driver in order to honour their policy). The DeliveryApp team suggested we cancel this job and re-book it without mentioning the passengers, which we did. About 10min later, I receive a call from the DeliveryApp and the same worker is now telling me that the job can only be done if we book a White Glove service as otherwise the driver cannot enter the property. Mind you, this is happening now about 1.5h before the original booked moving slot that was booked a week ago.
Needless to say, we have cancelled the booking altogether and are now having to shift our own time around to find another moving company that can do the job last minute.
DeliveryApp has wasted our time, they seem unorganised and unreliable. With having booked the job a week in advance and suddenly having issues ON THE DAY OF THE MOVE is unacceptable. Will never use them again and will not suggest them to anybody! Their pricing may seem attractive, but it's a lesson learned - the cheapest is not always the best!

24 de abril de 2025
Opinión espontánea
Logotipo de Zippd

Respuesta de Zippd

Thank you for your honest review - we are sorry to hear you are frustrated by your experience and appreciate you taking the time to share it. We're constantly working to improve our technology and processes and your feedback is important to this. One of our team members will be in touch soon to better understand the situation and how we can learn from it.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Highly recommend.

9 de abril de 2025
Logotipo de Zippd

Respuesta de Zippd

Hi David, thanks for your lovely review! We're glad to hear you're enjoying the platform and look forward to more successful deliveries in the future.

Valorada con 5 estrellas sobre 5

Good app for bigger citys

I set up an account to be a driver and heard nothing for more than a week. But now logged on. Plenty of jobs but none in my area as yet but still early days. Good app for bigger citys

3 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy and reliable

Really easy to use, don't have to do much and the drivers are always relibale, always arrive on time and without hassle :)

25 de marzo de 2025
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Respuesta de Zippd

Thank you for your kind words! We're delighted to hear that you find our service easy and reliable. Ensuring our drivers arrive on time and hassle-free is our priority. We appreciate your support and look forward to working with you again!

Valorada con 5 estrellas sobre 5

A good experience from start to finish

The booking process is good, the vehicle on time and as ordered, updates and live tracking are good, and the delivery was completed as required. A good experience from start to finish

25 de marzo de 2025
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Respuesta de Zippd

We’re so glad to hear you had a seamless experience! From booking to delivery, we aim to make the process smooth and efficient. Thank you for your feedback, and we hope to deliver for you again soon!

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