CitySprint - Medway Opiniones 

34
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TrustScore: 3 sobre 5

3,0

Unit 18, Lakeside Park, Neptune Close, ME2 4LT Rochester, Kent, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I rarely write reviews, but whenever I order anything from Wickes I always get the same CitySprint driver. Dave MS28. The guy is a legend, always friendly, delivering on time, the delivery is always i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

city sprint deliveries i had two orders delivered by this company both on time the second was yesterday and the drive was a real gent he carried three flagstones into my garden for me, can not fault... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Medical records collected from us and dropped off to us every week by the courier Paul Tallent Mw36. He is always punctual and courteous. A very jolly happy man. Look forward to seeing his friendly f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I arrived at the Rochester depot last thing on Friday, too late for my parcel to be put on an overnight, but the staff were more than helpful with upgrading to a Saturday same day, I felt really well... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Servicio de mensajería
  2. Servicio de entrega
  3. Servicio de logística
  4. Servicio de mensajería y reparto

Escrito por la empresa

CitySprint is the UK's leading same day distribution network offering same day and overnight courier services, as well as covering your logistics and international requirements on a 24/7 basis.


Información de contacto

  • Unit 18, Lakeside Park, Neptune Close, ME2 4LT, Rochester, Kent, Reino Unido

  • 01634 723781

3,0

Medio

TrustScore: 3 sobre 5

34 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,0

Todas las opiniones

(34)

2843 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Just had a delivery of garden materials…

Just had a delivery of garden materials for my garden, not a nice delivery driver left the delivery along the side entrance of my pathway blocking part of the walking area of my path didn't bother asking where I would like the heavy bags of stones and sharp sand put, which would have been better a little further around the back of my house, I couldn't lift the bags as they were far too heavy, left the two long pieces of boarding laying along my path outside my side door entrance, the boarding along with the bags of stones and bags of sharp sand created a trip hazard, I had to wait until my son came home from work before my delivery could be moved to the back of the house, I'm not happy with this service, and rate this experience as very poor

12 de septiembre de 2026
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

We are truly sorry to hear about the difficulties you experienced with your recent delivery of garden materials. We understand your frustration regarding the placement of the heavy bags and boarding, which created a trip hazard and inconvenience. We sincerely regret that the delivery driver did not consult you on a more suitable location for the items. We are reviewing this incident with our delivery team to ensure such situations are avoided in the future. We appreciate you bringing this to our attention and will also now reach out to you to take more details.

Valorada con 1 estrellas sobre 5

Gave a 4 hour window and still waiting…

Gave a 4 hour window and still waiting , tracking the driver and went past twice now miles away. Called the centre in Rochester they said they don't know what he is doing.. said I was next delivery but lies .. the driver is still stopping at other drop offs . Do not use this company they don't care. Office said they will keep me updated, yeah I suppose they are supposed to say that , but never followed up.. stay away from these .

26 de mayo de 2026
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

We are truly sorry to hear about the significant delay and the frustrating experience you had with your delivery. We understand your concern regarding the communication and tracking issues. We are reviewing this incident to prevent similar situations.

Valorada con 5 estrellas sobre 5

Really Great Service and Very Great…

Really Great Service and Very Great Customer service from Ayla Dasilva , she goes above and beyond when doing our deliveries and we get good feedback from our customers on the service to.
Really courteous and polite and very friendly

25 de marzo de 2026
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

We appreciate you sharing your experience! It's great to hear that the customer service was excellent and that the deliveries exceeded expectations. We're glad to know that the service is appreciated.

Valorada con 1 estrellas sobre 5

Useless couriers can't read instructions.

City Sprint has to be one of the most unreliable and difficult courier service I've come across, only to be outdone by ParcelForce. Their tracking sucks and their couriers don't deliver within the given ime slots.

I was originally due a delivery on 24/9/25. However, the courier didn't read my delivery instructions or else he would have seen that my buzzer is out of service. Therefore, I told him to enter the property via the 'trades' button. Instead, he decided to call me, which I was unable to answer due to being on the road. This resulted in my order being taken back.

I expected them to attempt to redeliver the following day but they did not.

After contacting Wickes and having them rearrange the delivery for today, Monday 29th, you can imagine my irritation when the same thing happened again, only this time the courier wasn't even within the delivery time frame given to me. Again, he didn't read the instructions, didn't attempt to enter the property and didn't take any notice of the delivery instructions to leave the parcel by my front door.

29 de septiembre de 2025
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

I am sorry to hear that our service wasn't as expected. We have reached out for some additional information so that we can look into this further for you. We will be in touch directly with an update.

Valorada con 5 estrellas sobre 5

Gavin (MS43) was so helpful when we…

Gavin (MS43) was so helpful when we messed up with backing up a phone that he was to pick up. We couldn't be more grateful to him for going "above and beyond". A boost to our confidence in human nature!

14 de julio de 2025
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

We're so happy to hear that our team member was able to help you with your phone issue. We appreciate you taking the time to share your positive experience. Thank you for your feedback!

Valorada con 5 estrellas sobre 5

Excellent delivery driver


This was my first time using City Sprint and Milen the delivery driver was excellent! Based solely on the experience with him, I will be using City Sprint again and again.

Staff like him are hard to come by, don’t let him go!

8 de julio de 2025
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

We're happy to hear that your first experience was excellent! We appreciate your positive feedback regarding the delivery driver. We're glad you enjoyed your experience and we look forward to serving you again.

Valorada con 5 estrellas sobre 5

Helpful and polite!

30 de julio de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good afternoon Leah,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valorada con 5 estrellas sobre 5

Gavin is always friendly and helpful…

Gavin is always friendly and helpful and patient when waiting for us to be free to get the deduction notes for him

30 de julio de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good afternoon Olivia,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valorada con 5 estrellas sobre 5

Gavin MS43 is always very polite and…

Gavin MS43 is always very polite and professional always happy.

23 de julio de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good morning Carol,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valorada con 5 estrellas sobre 5

Our courier is friendly helpful and…

Our courier is friendly helpful and very reliable.
He is Gavin MS43

25 de julio de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good morning Nicola,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Valorada con 5 estrellas sobre 5

Gavin comes to us weekly

Gavin comes to us weekly, always friendly, polite and helpful.
Always arrives at a regular time.

23 de julio de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good afternoon Ashley,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Valorada con 5 estrellas sobre 5

Reliable helpful service from Gavin m543

18 de julio de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valorada con 5 estrellas sobre 5

city sprint deliveries i had two…

city sprint deliveries i had two orders delivered by this company both on time the second was yesterday and the drive was a real gent he carried three flagstones into my garden for me, can not fault this company Mr r winder kent order number 664239079.from wicks ashford Kent

3 de mayo de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good morning,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valorada con 5 estrellas sobre 5

Great delivery

I rarely write reviews, but whenever I order anything from Wickes I always get the same CitySprint driver. Dave MS28. The guy is a legend, always friendly, delivering on time, the delivery is always in good condition, but the most valuable thing is that he goes out of his way to help. Legend.

15 de febrero de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good afternoon Mark,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Many thanks,

Ben

Valorada con 5 estrellas sobre 5

Drive James Missq was helpful and…

Drive James Missq was helpful and polite.

10 de abril de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good afternoon Rebecca,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Lewis.

Valorada con 5 estrellas sobre 5

Fast, efficient, friendly

Fast, efficient, friendly.

Courier was Dave (M528)

Thank you

16 de febrero de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good afternoon Richard,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valorada con 5 estrellas sobre 5

I have no complaints at all

I have no complaints at all. Gavin is our regular Driver and he is always very polite, and very hard working. At the moment he covers our morning route to The Brook, Maidstone Mags and Maidstone County Court, and he never lets us down, and is always very quick and very reliable.

16 de febrero de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good afternoon Cathy,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Ben

Valorada con 5 estrellas sobre 5

Dave (ms28) was honestly the best!

Dave (ms28) was honestly the best and kindest delivery driver I've ever encountered. Dave very helpfully offered to carry all the items in the house, which was a huge help as I wouldn't of been able to do this by myself at all. Dave certainly went the extra mile by doing this as I was told it would be left outside which would have caused quite a few issues, since I couldn't have brought them. Dave was very friendly and had a wonderful chirpy disposition. Makes a huge difference from many other drivers I have met! A very big thank you to Dave! If only all drivers had such a good approach and attitude to their work. We need more Daves!

9 de febrero de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good morning,

Thank you for taking your time to leave a review, I am delighted to hear of your experience and we hope to work with you again in the near future.

Many thanks,

Lewis

Valorada con 4 estrellas sobre 5

A good delivery driver

Dave (MW 39) was very good .He was polite and very careful with handling my delivery.

25 de enero de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good afternoon Jerry,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

Valorada con 5 estrellas sobre 5

Great delivery driver!

Early delivery, great tracking system. Driver was polite and handled my delivery with care.

19 de enero de 2024
Opinión espontánea
Logotipo de CitySprint - Medway

Respuesta de CitySprint - Medway

Good morning Justine,

Thank you for taking the time to leave us a review, we are delighted to receive your feedback.

We look forward to delivering for you again in the future.

Many thanks and kindest regards,

Genevieve

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