ClearFibre Opiniones 326

The team were swift to contact me and arrange the installation date and Jason James who came to install the service was both lovely and competent and installed everything very quickly with minimal disruption to my day. My reason for not giving 5* is that I believe the service itself to be extortionate given that they have a monopoly on the high speed service in our building!

“I am very satisfied with the service. The team was professional, friendly, and always ready to help. Everything was handled smoothly and efficiently, which made the whole experience stress-free. I truly appreciate the support and highly recommend their service.”

The internet is bad .
Every time the internet disconnects.

Service was great and quick

Very quick and easy to get and great service

Brilliant when it worked! Very poor as soon as it didn’t. Packed up on 16/05/25 and wasn’t fully fixed and stable by 13/06/25, when I lost patience and cancelled. Customer service during this period woeful, not proactive at all, had to continually chase for updates, which soon descended into copy and paste platitudes with little useful information. Organisation has now pulled all service from my building, leaving those who stayed with them in the lurch. Absolute farrago, couldn’t recommend.

I did everything as indicated and the internet doesn’t work. I called customer service and they told me they would call me back. Over 5 days have gone by and no one has called.
Terrible service.

They announced, halfway through my one-year contract (and one-year rental), that they’re cutting off service to my entire building. No reason specified except that they have the right to do so somewhere in their terms of conditions. This has left me scrambling to find a new fibre provider, at extortionate prices given I can’t commit to a full year, and means I’ve had a hole drilled in my wall for just six months of service. It’s truly awful customer service. I’ll never use them again for sure.

They have not given me "two months free service" as claimed in the reply. This is a lie. It is only one month. This will not make up for the additional costs I will incur moving to a new plan.

Fast response and helpful

Good friendly staff and so far a reliable service from the broadband.

Quick and easy to setup. Excellent internet speed!

Very fast and competitive.

Our connection is the worst I have ever had. Drops out every 15 mins. I tried to contact you many times with no success.

The service is highly inconsistent, customer support is poor, and they fail to schedule engineers when the connection goes down.

The only thing clear bout this product is it's not tried and tested. My experience has been pants thus far and it was only installed two days ago on the installation day, I had to call support twice as the broadband was not up to speed. They did. wifi speed check... I said the broadband is not up to speed so clearly the wifi will have issues or a blockage. I wouldn't buy nout from them...