ClearFibre Opiniones 326

Great experience so far. The installation process was smooth and easy. The installer did a great job and made sure everything was working as expected before he left. So far our connection is performing well and at the speeds we were expecting.

Polite employees
Speed of work

Quick easy and hassle free

had kevin came round to fit our new router, i was working at the time but he was super speedy, friendly and kept it relatively quiet, he was great !

Loses connections multiple times a day for 9 months now. I am paying 40£ a month and I can’t believe the level of service I get.

It is working as expected, but getting disconnected in between.

Exactly as asked

Excellent customer service and resolution of challenge.

A seamless process from one provider to Clearfibre. Sometimes it is better to just take the plunge. We have gone from 67mps to just over 500 for half the cost. If you have a bigger place try MESH repeaters instead of hard wire. The supplied modem has a very good reach anyway . Enjoy!

simple activation, good speed, i picked 250 mbps plan and am getting around 220-230 mbps download and 250+ upload speeds. so far so good, been a week only but its working great. registered online, got call in 2 days, asked for serial numbers of router and fibre hub and was activated the same day.

They have a good customer focus, and communicate well and frequently over any issues faced.

Update 2:

It got installed and I'm finally back to civilization. I've had installations at two flats now, and both times, the time til install appointment was measured in weeks. Not great imo, but if you plan ahead then it wouldn't be too bad. Same guy came both times. Lovely and capable gent. Once he did his thing, the service itself has been great.

I think they need to upgrade customer service. You should be able to call in and speak to someone who can help you, not request to be called back at some random time. It turns into a game of tag, and adds to the time til install day. The email support has the same issue. It should be quick to get an appointment.

--------------------------------------
I have been a customer for almost a year. I moved flats (same building) and needed my service switched. I have spent the past two weeks getting the runaround from their horrible customer service. I can't express how painful this has been. You can't call in for support because it's just an answering service. If they call you back, it's a matter of days. Same with the email support -- usually takes days to respond. Add to that the installation appointments taking a week or more -- and them ignoring my first appointment. Assuming they actually install my service when they say this time, I will have waited nearly a MONTH between ordering and actually having broadband.

The service itself was great for me. 1Gb/s usually. No issues during the time I used it in my old flat.

Update: I was contacted by a supervisor and she got me a solid appointment for a week from now. She apologized for the inconvenience and assured me she would work with her team to make sure it doesn't happen to the next person. +1 star. Will update once the service is in.

Easy onboarding process

Dear ClearFibre
The connection is finally up and running
Incredible fast internet, fastest that I ever experienced
But why does it take 4 days to switch it on?
This day and age it should just take minutes not days

Very efficient service, easy setup and excellent wifi connection

ClearFibre offer a valuable com of value for money and great customer service.

Just wish they had technical support at weekends.

Excellent service, great communication options (WhatsApp)