My recent order was my second from cli-mate.co . My first order was queried by telephone call to confirm what was ordered was correct .All correct and was delivered promptly without delay . Second or... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Amazing company,like always. Every time I call it looks like we know each other’s since forever Specially Brandon. Placed the order Monday late afternoon , next morning received confirmation of the... Ver más
La empresa ha respondido
I needed to repair a cable feeding an underfloor heating mat which I cut during DIY activities. The website was very clear about the product range. One of Cli-mate's staff was very helpful on the pho... Ver más
La empresa ha respondido
I placed my order and received a call a few minutes later to say that my order would be delayed as another customer had just beaten me to the last stock of the item I required and so my shipment would... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Cli-Mate formerly Underfloor Shop is one of the leading online retailers of wet and electric underfloor heating systems. Our aim is to supply you with the best quality product at a price that suits you; that’s why we bring you a collection of the biggest brands within the market and at the most competitive prices. With years of experience our team at the Cli-Mate understands that putting customer satisfaction first is fundamental. As such, we provide you with an unrivalled customer service via our expert team of technical designers and friendly sales staff who are happy to help you from initial purchase through to installation and after-sale care. If you have any queries, don’t hesitate to contact us and one of our advice and support team will be happy to help. If you have a project which requires underfloor heating you can request a quote by sending in your floor plans and the floor structure to sales@www.cli-mate.co.uk
Información de contacto
Unit A, Rougham Industrial Estate, IP30 9ND, Bury St Edmuds, Reino Unido
- 01284 339669
- sales@cli-mate.co.uk
- cli-mate.co.uk
Respuesta de Cli-Mate
Hi David, thank you so much for taking the time to leave us a five star service review. It sounds like you had a great experience from start to finish, and this is brilliant to hear!
Respuesta de Cli-Mate
Thank you so much for taking the time to leave us a five star service review. It sounds like you had a great experience from start to finish, and this is brilliant to hear!
I expected a 3-5 day delivery but my…
I expected a 3-5 day delivery but my order arrived the next day!
8 de abril de 2024
Respuesta de Cli-Mate
Thank you so much for taking the time to leave us a five star service review. It sounds like you had a great experience from start to finish, and this is brilliant to hear!
Good product and good service process
28 de marzo de 2024
Respuesta de Cli-Mate
Thank you so much for taking the time to leave us a five star service review. It sounds like you had a great experience from start to finish, and this is brilliant to hear!
They provided customer friendly service…
They provided customer friendly service and helpful advise, delivery was prompt.
29 de febrero de 2024
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Returned items and only got a partial…
Returned items and only got a partial refund.
8 de febrero de 2024
Respuesta de Cli-Mate
Thank you for your review, I understand from talking to the sales team that they have been in touch and the incorrectly ordered items issue has been resolved. Cli-Mate team.
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
quick and easy to deal with.
12 de febrero de 2024
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Amazing service
Amazing service - great price, easy check out and super fast next day delivery :)
8 de febrero de 2024
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Respuesta de Cli-Mate
Thank you for your review.
Cli-Mate Team
Very good quick service
31 de enero de 2024
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Good service
11 de enero de 2024
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Pleased.
Products delivered next day and of good quality. Far superior to anything from Heatmiser and, most importantly, they do what they are supposed to.
9 de enero de 2024
Respuesta de Cli-Mate
Thanks for your review John, appreciate it.
Pleasent people to deal with
Pleasent people to deal with
Delivery was prompt and on time
Will use them again
12 de enero de 2024
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
any queries i had were answered quickly…
any queries i had were answered quickly and thoroughly all round excellent service and products, I will continue to use cli-mate for all my underfloor
10 de enero de 2024
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
Easy order process
Easy order process, great price beating all other sources hands down & very quick delivery via APC couriers with excellent communications for delivery time slot.
4 de enero de 2024
Respuesta de Cli-Mate
Great to hear from you and pleased that you were happy with the service given.
Cli-Mate Team
The returns process was appalling
The returns process was appalling, really either out dated or just underhand, not sure which
27 de noviembre de 2023
Respuesta de Cli-Mate
Thanks for letting us know, and apologies you found the returns process difficult. This is an area we have tasked the team to look at and make improvements moving forward.
Cli-Mate Team
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